If you encounter an issue, please contact:

UMSL Technology Support Center

314-516-6034

help.umsl.edu


guides and information for the phones, the voicemail system, and more.

ShoreTel Options - Login to 1) confirm your mailbox extension, 2) request changes to your voice mailbox (i.e., change appearance of first/last name), 3) request voicemail to be sent to email as a WAV file, 4) request a "0 revert" number, or 5) request external call forward.

Mitel Connect:

Mitel Connect is an application that runs on your computer and integrates with your ShoreTel IP Phone. Mitel Connect allows you to make settings changes to your phone, integrate with Outlook to receive voicemail through email, quickly search for other colleagues through the Directory, and more.  Using Mitel Connect can also make functions that typically require pressing numerous keys on the phone faster and simpler, such as transferring calls to another phone or voicemail box, conferencing in additional extensions, and changing Call Handling mode.

 To learn more about Mitel Connect, you can watch a video from the Mitel Training site at:

For more information or help, please visit the KnowledgeBase at help.umsl.edu, or call Telephone Services at x6500.

Multi-Line Phones

(ShoreTel IP 230 & ShoreTel IP 265)

Conference (up to 6 participants)

  • While on an active call, press the “Conference” button on your phone.
  • Dial the extension or phone number you want to add to the call.
  • After the person answers, press the “Consult” button on your phone display to consult with person first -OR- press the “Conference” button on your phone display  to connect all parties.

Directory

  • Press the “Directory” button.
  • Use the keypad to “dial” by first or last name.
  • Use the Up/Down scroll bar to the left of the display, to select name.
  • Press the “Dial” button from your phone display to place a call.
  • Press the “Cancel” button from your phone display to cancel the operation.

Transfer an Active Call

  • Press the “Transfer” button on your phone.
  • Follow the prompts appearing on your display. 
  • Dial the “transfer to” extension.
  • For a blind transfer, press the “Transfer” button on your phone display.
  • To consult before completing the transfer, press the “Consult” button on your phone display, announce the call, then press “Transfer” button on your phone display.
  • Hang up.

Single-Line Phones

(ShoreTel IP 115)

Conference (up to 3 participants)

  • While on an active call, press the “Conference” button on your phone.
  • Dial the extension or phone number you want to add to the call.
  • After the person answers, press the “Conference” button again to connect all parties.

Transfer an Active Call

  • Press the “Transfer” button on your phone
  • For a blind transfer, dial the “transfer to” extension and hang up.
  • To consult before completing the transfer, stay on the line, announce the call, then hang up.

ShoreTel Communicator

ShoreTel Communicator is an application that runs on your computer and integrates with your new ShoreTel IP Phone.

ShoreTel Communicator allows you to easily perform any of the tasks above with just a few clicks of your computer mouse.  You can also easily change or configure your call handling mode from the menu, including recording greetings for specific call handling modes, change a setting to allow receipt of voicemail through Outlook, and access your voicemail, call history, and view a directory of campus users.

Voicemail

You can view a list of current/saved/deleted voicemail messages.  From this view, you can play, forward, reply, delete or save messages. 

History

You can view a history of calls made from or to your extension.  You can also click on a phone number from this tab to automatically dial it.

Directory

You can view a complete directory of users.  You can use the search function to find someone and automatically dial the extension from this tab.

On Campus Calls:

Dial last four digits of telephone number.

Local Calls:

For calling area code 314, dial 9 + seven digit telephone number.  For local calls in the 636 area code, dial 9 + 636 + seven digit telephone number.

Long Distance:

Dial 9 + area code + seven digit telephone number.  There is a charge per call. 
The ShoreTel system does not allow us to require dialing 9 + 1 for long distance calls.  Consequently, you will not be prompted to dial 1 for a long distance call. 

Toll-Free Calls (i.e., 800, 888, 877, 866, & 855 numbers):

Dial 9 + 8xx + seven digit telephone number.  There is no charge for a toll-free 8xx number call.

International Calls:

Dial 9 + 011 + country code + city code + number.  There is a charge per call.

 

Directory Assistance

Local:

Dial 9 + 411.  There is a charge per call.

Long Distance:

Dial 9 + area code + 555-1212.  There is a charge per call.

International:

Dial 9 + 0 and ask for an international operator.  There is a charge per call.

 

ShoreTel Voicemail can be accessed by:

  • Pressing the 'Voice Mail' button on a ShoreTel IP phone
  • Dialing x6600 from a non-ShoreTel telephone on campus
  • Dialing 314-516-6600 from off-campus

To change the way your name appears in Caller ID, to have your voicemail messages sent to you via email, or to have your extension revert to another number when 0 is pressed during your greeting, please visit the ShoreTel Options Form.

Quick Reference Guide for Voicemail

ShoreTel Voicemail Instructions

The presence of a voicemail message is indicated by an illuminated message waiting light on your telephone.

Login to Voicemail:

Choose one of the following options:

  • Press the Voice Mail button on a ShoreTel IP phone.
  • Call x6600 from a non-ShoreTel phone.
  • Call 314-516-6600 from off campus.

Enter your password, followed by #.

Initial Voice Mail Password

Your initial password is 1234. 

  • You must change your password the first time you log on.  Your new password must be a minimum of four (4) digits.
  • Enter your new password followed by #.
  • Enter your new password again, followed by #.

Note:  If you have forgotten your password, please contact Telephone Services at x6500 to reset it to the default.

Note:  Your password will expire every 180 days. 

Listen to Messages

Login to voicemail.
Voicemail attendant notifies you of the count of unheard, heard and/or saved messages.
From the main menu, press 1 to listen to messages.
For the date and time, press 6 after listening to the message, if necessary.

Send a Message

  1. Login to voicemail.
  2. From the main menu, press 2 to send a message.
  3. Record your message at the tone.
  4. When finished, press # and select from the following options:
  • To accept, press #.
  • To review, press 1.
  • To re-record, press 2.
  • To cancel, press *.

Enter the 4-digit extension to receive your message.

  • Repeat this for as many recipients as you need.
  • To conclude message addressing, press #.
  • To send message, press #.
  • To cancel recording, press *.

Logout of Voicemail

Hang up or press 8 (followed by 1 to confirm) from the main menu.

Manage Voicemail Messages

After listening to a message, select one of the following options at the end of the message:

  • To replay, press 1.
  • To save, press 2.
  • To delete, press 3.
  • To forward, press 4.
  • To reply, press 5.
  • To play envelope, press 6.
  • To move backward, press 7.
  • To pause, press 8.
  • To move forward, press 9.
  • To skip, press #.
  • To cancel, press *.
  • To play previous message, press **.

Changing Mailbox Options

Your mailbox can be personalized by recording a greeting, changing your call handling mode, setting your password, enabling date and time of message (envelope information), or recording your name.  From the main menu, Press 7 for Mailbox Options and follow the prompts.  For example:

  • Press 1 to record a greeting.
  • Press 2 to change your call handling mode.
  • Press 4 to set your password.
  • Press 5 to enable envelope information.
  • Press 6 to record your name.

Record a Personal Greeting

To record a personal greeting for the active call handling mode:

  1. Login to voice mail.
  2. From the menu, press 7 for Mailbox options.
  3. Press 1 to record a personal greeting.
  4. Record your greeting at the tone.  When finished, press # and select from the following options:
  • To accept greeting, press #.
  • To review greeting, press 1.
  • To re-record greeting, press 2.
  • To delete greeting, press 3.
  • To cancel greeting, press *.
Change Call Handling Mode

There are five different Call Handling Modes for your extension.  When you record a personal greeting, it is linked to the active Call Handling Mode.

Use the Call Handling Mode feature to set temporary personal greetings for times you are out of the office, such as vacations and campus closings.

To enable a call handling mode:

  1. Login to voice mail.
  2. From the menu, press 7 for Mailbox options.
  3. Press 2 to set call handling mode.
  • For Standard, Press 1.
  • For In a Meeting, Press 2.
  • For Out of Office, Press 3.
  • For Extended Absence, Press 4.
  • For Custom, Press 5.
  • For No Change, Press 6.
  • To Cancel, Press *.
Change Password
  1. Login to voicemail.
  2. From the menu, press 7 for Mailbox options.
  3. Press 4 to set the password.
  4. Enter password twice in response to the prompts.
  5. Press * to cancel.
To Enable Envelope Information

The “Envelope” holds the date and time a message was left.  The default is “disabled”.  Press 6 after listening to the message for the date and time. 

To enable envelope information so that you hear the date and time before you hear the message:

Login to voicemail.
From the menu, press 7 for Mailbox options.
To enable/disable envelope information, press 5.

  • To enable, press 1.
  • To disable, press 2.

Record Your Name

To record your name:

  1. Login to voice mail.
  2. From the menu, press 7 for Mailbox options.
  3. Press 6 to record your name at the tone.
  4. When finished, press # and select from the following options:
  • To accept, press #.
  • To review, press 1.
  • To re-record, press 2.
  • To delete, press 3.
  • To cancel, press *.

Notes:

All “heard” but “unsaved” messages will be removed from the system after 14 days. 

Any “unheard” messages will remain in your mailbox.  However, your mailbox will be unable to accept new messages if the message limit is exceeded.  Please retrieve your messages as quickly as possible.

Deleted messages are retained for a few hours before being permanently deleted.