If you encounter an issue, please contact:
UMSL Technology Support Center
guides and information for the phones, the voicemail system, and more.
ShoreTel Options - Login to 1) confirm your mailbox extension, 2) request changes to your voice mailbox (i.e., change appearance of first/last name), 3) request voicemail to be sent to email as a WAV file, 4) request a "0 revert" number, or 5) request external call forward.
Mitel Connect is an application that runs on your computer and integrates with your ShoreTel IP Phone. Mitel Connect allows you to make settings changes to your phone, integrate with Outlook to receive voicemail through email, quickly search for other colleagues through the Directory, and more. Using Mitel Connect can also make functions that typically require pressing numerous keys on the phone faster and simpler, such as transferring calls to another phone or voicemail box, conferencing in additional extensions, and changing Call Handling mode.
To learn more about Mitel Connect, you can watch a video from the Mitel Training site at:
For more information or help, please visit the KnowledgeBase at help.umsl.edu, or call TSC at x6034.
(ShoreTel IP 230 & ShoreTel IP 265)
Conference (up to 6 participants)
Transfer an Active Call
(ShoreTel IP 115)
Conference (up to 3 participants)
Transfer an Active Call
ShoreTel Communicator is an application that runs on your computer and integrates with your new ShoreTel IP Phone.
ShoreTel Communicator allows you to easily perform any of the tasks above with just a few clicks of your computer mouse. You can also easily change or configure your call handling mode from the menu, including recording greetings for specific call handling modes, change a setting to allow receipt of voicemail through Outlook, and access your voicemail, call history, and view a directory of campus users.
You can view a list of current/saved/deleted voicemail messages. From this view, you can play, forward, reply, delete or save messages.
You can view a history of calls made from or to your extension. You can also click on a phone number from this tab to automatically dial it.
You can view a complete directory of users. You can use the search function to find someone and automatically dial the extension from this tab.
On Campus Calls:
Dial last four digits of telephone number.
For calling area code 314, dial 9 + seven digit telephone number. For local calls in the 636 area code, dial 9 + 636 + seven digit telephone number.
Dial 9 + area code + seven digit telephone number. There is a charge per call.
The ShoreTel system does not allow us to require dialing 9 + 1 for long distance calls. Consequently, you will not be prompted to dial 1 for a long distance call.
Toll-Free Calls (i.e., 800, 888, 877, 866, & 855 numbers):
Dial 9 + 8xx + seven digit telephone number. There is no charge for a toll-free 8xx number call.
Dial 9 + 011 + country code + city code + number. There is a charge per call.
Dial 9 + 411. There is a charge per call.
Dial 9 + area code + 555-1212. There is a charge per call.
Dial 9 + 0 and ask for an international operator. There is a charge per call.
ShoreTel Voicemail can be accessed by:
To change the way your name appears in Caller ID, to have your voicemail messages sent to you via email, or to have your extension revert to another number when 0 is pressed during your greeting, please create a ticket at help.umsl.edu.
ShoreTel Voicemail Instructions
The presence of a voicemail message is indicated by an illuminated message waiting light on your telephone.
Login to Voicemail:
Choose one of the following options:
Enter your password, followed by #.
Initial Voice Mail Password
Your initial password is 1234.
Note: If you have forgotten your password, please contact Telephone Services at x6034 to reset it to the default.
Note: Your password will expire every 180 days.
Listen to Messages
Login to voicemail.
Voicemail attendant notifies you of the count of unheard, heard and/or saved messages.
From the main menu, press 1 to listen to messages.
For the date and time, press 6 after listening to the message, if necessary.
Send a Message
Enter the 4-digit extension to receive your message.
Logout of Voicemail
Hang up or press 8 (followed by 1 to confirm) from the main menu.
Manage Voicemail Messages
After listening to a message, select one of the following options at the end of the message:
Changing Mailbox Options
Your mailbox can be personalized by recording a greeting, changing your call handling mode, setting your password, enabling date and time of message (envelope information), or recording your name. From the main menu, Press 7 for Mailbox Options and follow the prompts. For example:
Record a Personal Greeting
To record a personal greeting for the active call handling mode:
There are five different Call Handling Modes for your extension. When you record a personal greeting, it is linked to the active Call Handling Mode.
Use the Call Handling Mode feature to set temporary personal greetings for times you are out of the office, such as vacations and campus closings.
To enable a call handling mode:
The “Envelope” holds the date and time a message was left. The default is “disabled”. Press 6 after listening to the message for the date and time.
To enable envelope information so that you hear the date and time before you hear the message:
Login to voicemail.
From the menu, press 7 for Mailbox options.
To enable/disable envelope information, press 5.
To record your name:
All “heard” but “unsaved” messages will be removed from the system after 14 days.
Any “unheard” messages will remain in your mailbox. However, your mailbox will be unable to accept new messages if the message limit is exceeded. Please retrieve your messages as quickly as possible.
Deleted messages are retained for a few hours before being permanently deleted.