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Student Technology Guide

Welcome to our guide to technology services for students. You can see from this page the wide array of services at the University of Missouri – St. Louis.

 The Information Technology Services group strives to:

  • guide students in their use of the many technological services available at UMSL and 
    through the Internet
  • investigate and make available appropriate technology to facilitate success in your studies
  • provide courteous and friendly help in using the technology, including extended service 
    hours when appropriate

Some of these services may be obvious for some students, others may require more explanation.

Obtaining Technology on Campus

Triton Store 

The Triton Store, located on the second floor of the Millennium Student Center, sells computer hardware and software. The Triton Store offers many popular pieces of software, as well as computers, tablets, and associated peripherals.  For more information, please the Triton Store site

 

TritonApps

TritonApps is a service offered at UMSL that allows students to use various software products, such as Word, Excel, and SPSS, for free.  This service is available either from on or off campus.  To access this service, please visit Tritonapps.

 

Software Distribution

The Software Distribution page offers various pieces of software for students to download onto their PCs or Macs.  Not all software offered on this page is available on TritonApps, and vice versa.  To access this service, please visit this site.

Additionally, students are able to download Microsoft Office 365 onto their PCs. The following PDF contains instructions.

UMSL SSO IDs

You will need to obtain and activate your Single Sign On (SSO) ID to access your accounts and log into the computers in the campus labs. Follow this link on “Getting Connected on Campus” for more details on your SSO ID and our networks.

Using Canvas

Canvas provides you with access to a course’s online resources such as: class documents, discussion forums, online exams, and a variety of other internet resources.

Access Canvas. When prompted, enter your SSO ID (username) and password.

After logging on to the Canvas system you will be brought to your “UMSL Services” tab. From this page you can access all of your class sites at UMSL that utilize Canvas, as well as a variety of other campus based resources.

There are also several other tabs that provide you with information and access to other services. 

Email

Each registered student is given a single email address on the server studentmail. Activate your email here.

For assistance with email, visit any of the computing labs on campus. Also, you may contact the Technology Support Center for any issues with your Studentmail account.

 

Google Drive

All UMSL students have access to Google Apps for Higher Education including Google Drive

Google Drive provides unlimited, convenient storage space of documents that you use often on many different computers, as well as sharing and collaborative features. 

Should you need further information on accessing and using your Google Drive UMSL account, please visit this site.

 

Protecting Your Computer

A virus is a piece of computer code that attaches itself to a program or file so it can spread from computer to computer, infecting as it travels. Viruses can damage your software, your files and your computer.

Malware is any software used to disrupt computer operation, gather sensitive information, or gain access to private computer systems

Spyware is any program designed to collect information about you and your web practices. Many people are unaware that their computers are infected with Spyware agents that have secretly installed themselves onto their hard drives. These agents have been created for a number of reasons. Some are for advertising purposes, telling marketers what users search for, what they download, what sites they visit, etc., in order to send them pop-up advertisements that cater to their individual interests.

Viruses/Malware/Spyware

A virus is a piece of computer code that attaches itself to a program or file so it can spread from computer to computer, infecting as it travels. Viruses can damage your software, your files and your computer.

Malware is any software used to disrupt computer operation, gather sensitive information, or gain access to private computer systems

Spyware is any program designed to collect information about you and your web practices. Many people are unaware that their computers are infected with Spyware agents that have secretly installed themselves onto their hard drives. These agents have been created for a number of reasons. Some are for advertising purposes, telling marketers what users search for, what they download, what sites they visit, etc., in order to send them pop-up advertisements that cater to their individual interests.

Protection from Viruses

ITS has provided Microsoft Security Essentials software at no cost to you to protect your computer on the network. You can access and download this software through UMSL's Software Distribution.

 

UMSL SSO IDs

You will need to obtain and activate your Single Sign On (SSO) ID to access your accounts and log into the computers in the campus labs.

How to find your SSO ID

Visit Password Management.

How to activate your SSO ID

You can activate your SSO ID through MyView by clicking on the forgot your password link. Then select the recover password button and activate your account or change your password.

Once you know your SSO ID and have activated it, you will be able to access various accounts which are created for you 3 days after you have been admitted to UMSL.

The SSO ID allows access to the following ITS services:

    • Canvas (for online courses)
    • Studentmail (student email)
    • Access to Lab/Classroom Computers
    • Wireless
    • Dorms/University Meadows Network
    • File Storage Space (Network File Storage)
    • Semester Grades
    • Unix Account

 Please contact the Technology Support Center at 314-516-6034 if you need help, or visit a lab on campus for assistance from a lab consultant.

UMSL Student Wired Network (Ethernet)

Network service via an Ethernet (network) port for students in the residential halls, is available and is included with the room and board fees. For more information you can contact Residential Life at 314-516-6877.

Requirements:

Network (Ethernet) adapter
This may be a built-in port, an add-on card, or a USB adapter. If the adapter was not pre-installed, please follow the adapter’s included instructions to properly install the adapter and driver software. If you have problems installing your adapter, you must contact the manufacturer; the Technology Support Center at UMSL cannot support your computer or its hardware.

Network (Ethernet) cable
All wired hookups use a standard network (Ethernet) cable. You can use your own network cable (if you own one) or you can purchase this cable at the University Bookstore.

How Can I Get Connected
There are many ways to get on the network at UMSL. You can get connected in one of our many computer labs, in our computer classrooms, with our KIOSK machines located around campus, and with your own personal device through our wireless network.

Residential Hall Students: To activate your Ethernet connection, contact the Technology Support Center at 314-516-6034.

For more information and setup instructions, please visit the TSC Site and click on Getting Connected.

TritonNet Wireless

By using the wireless network, you will be able to access your email, Canvas, and other related internet services without being confined to a computer lab. Wireless Internet Access is available in several locations across campus. For more information concerning coverage or WIFI issues, please contact the Technology Support Center at 516-6034 or visit the TritonNet Wireless page.

Network Access Control (Bradford Network)

Back in July of 2008 all devices connecting to the UMSL Computer Network must be registered through our Network Access Control System (NAC). NAC is an important part of network security and is called Bradford.

What Can I Get Connected With?

You can get connected to the UMSL network with a variety of devices on a variety of platforms (Windows, Apple, Android). Laptops, smartphones, and tablets can all connect to our network.

Review the above instructions on logging into our Bradford network before beginning.

If you have any questions or problems, please call 314-516-6034.

MAIN LAB NUMBER: 314-516-6852

LOCATION: 103 Social Science & Business Building
Website
EMAIL:
 ic@umsl.edu

There are open access computer labs available to students. Some of the labs are staffed with student consultants who can help orient you to the hardware and software that is available. Windows and Mac OS/Unix are the three supported operating systems on campus. Some of the labs have all of them available, others are platform specific.  A User ID and Password, also commonly referred to as an SSO ID are required to log into all the computer systems! An UMSL ID may be requested at any time in the computing labs.

Users can save their work a variety of ways; on their personal server account space (Google Drive), or on a personal USB flash drive, to name a few. It is important to ALWAYS save your work frequently when using the labs. If something happens we won’t be able to retrieve it for you!

 

Lab Resources

Software
Instructional Support Services provides a variety of software for use on the Windows and Mac OS/Unix systems. A complete listing of the software available is located on our website.

Consultants staffing the labs will be able to provide support on common applications, such as Microsoft Office, Canvas, Firefox, and Chrome. Course instructors or tutors can provide assistance on course specific applications such as SPSS, Visual Basic, Maple, and SAS.

Printing Policies

UMSL has implemented a system that will manage student use of lab printers.  Any currently registered student receives a set dollar amount instead of a page quota per semester to use for course work. A mechanism is also available enabling students to provide funding to a personal account if they need more printing resources.  For more information, please visit TritonPrint.

Scanning

The lab in the Thomas Jefferson Library is equipped with Bookeye scanners. Our current line of Xerox printers can also do scanning. Bookeye scanners can easily scan individual papers as well as pages from a book and allows you to either save the high quality scanned documents to a USB Flash drive or have them emailed to you. 

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 ADA Stations

Certain labs have computers set aside for disabled students.  These machines are equipped with special software to better aid these students in their use.  The computer labs in SSB 103, the Thomas Jefferson Library, SSB 452, have Mac ADA stations.

Online Testing Center

The Online Testing Center (OTC) is available for proctored exams using MyGateway (or other online assessment programs).  For more information and to schedule an appointment, please visit the OTC.

TRITON STORE AND COMPUTER SHOP

Main Number: 314-516-6054
Location: 209 Millennium Student Center
Visit the Website
Email: computerstore@umsl.edu

DISABILITY ACCESS SERVICES

Main Number: 314-516-6554
Location: 144 Millennium Student Center
Visit the Website
Email: mditto@umsl.edu

INSTRUCTIONAL SUPPORT SERVICES

Main Number: 314-516-6852
Location: 103 Social Sciences Building
Visit the Website
Email: ic@umsl.edu

TECHNOLOGY SUPPORT CENTER

Main Number: 314-516-6034
Location:190 Millennium Student Center
Visit the Website
Email: helpdesk@umsl.edu