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Installing Mitel Connect on MacOS

Note: You will need to be on the campus wired network or have UMSL's VPN installed and connected in order to download and use this program.

Never use softphone to dial 911.

Step 1: Download the software

Download and start the upgrade process


Click link to download.

Find the file MitelConnect.dmg in your Downloads folder and double-click it to run.

Double-click to run the file

Step 2: Begin the install

In the MitelConnect screen, drag the Mitel Connect icon into the Applications folder.


Drag file to Applications

If an older version exists, select Replace.


Click Replace if prompted 

After the installation completes, launch the new Application. Depending upon your OSX security settings, a warning may appear asking you
to allow the app to open. More information regarding OSX security can be
found at:

Run the program

The first time you run Mitel Connect on your computer, you will need to configure your login.

When you first launch the newly installed Mitel Connect you are greeted with a login screen:


Connect login prompt

Click on the text Show advanced to reveal the full window:


Advanced login prompt

  • Username: enter your campus SSO (NOT your email)
  • Password: enter your SSO password
  • Do not check the Use Windows Credentials box.
  • Domain: enter UM-AD
  • Server: stl-shoretel.umsl.edu
  • Be certain to check Remember me so the settings are saved.


If you have any questions or concerns regarding the upgrade, please contact the Help Desk at 314-516-6034 or https://help.umsl.edu.