Telephone Services administrative offices are open 8 a.m. to 5 p.m., Monday through Friday, excluding University-observed holidays. You may contact a representative at x6500. For emergency assistance at other times, call Campus Police at 314-516-5155.

IMPORTANT NUMBERS

Main Campus Number: 314-516-5000

Emergencies: Dial 5155 or 911
Harassing Calls: Contact Campus Police at x5155.

Repairs: Open a help ticket through help.umsl.edu

Reporting a Problem

Open a help ticket through help.umsl.edu and report the problem. Please be ready to give your name, the telephone number experiencing the trouble, a description of the problem and an extension where you can be reached.

Establishing Service

To establish service (request a new campus extension and/or phone), complete a Telephone Services Work Order. Work orders are scheduled for completion within ten (10) business days. For a billing change, please use the Billing Change form.

Instructions

You will sign in with your SSO ID and password and select type of work order. Install or Upgrade work orders require a MoCode. Disconnect work orders require the extension.

You are the requestor, you may be the MoCode Authorizer and/or the MoCode owner (designated in the Telephone Services billing application). As such, you may receive up to 3 confirmation emails regarding the work order. Selection of a MoCode Authorizer is required. If the information in the email is not correct, please reply to the email with explanation. The work order will be canceled and you will be asked to resubmit the work order.

Optional fields include selecting a preferred date for completion of the work order and a comments field for additional information.

At the bottom of the screen, you will see a flashing bar titled (depending on type of work order) ADD A NEW INSTALLATION, ANOTHER DISCONNECT, or UPGRADE EQUIPMENT. Click on the flashing bar and another window will appear. Input the appropriate information.

  • Installs: Select equipment type, check long distance if desired, and check Yes or No for voicemail (this is a required field).

  • Disconnects: You can only disconnect phones charged to the same MoCode on a work order. If extension does not appear in the list, please contact Telephone Services at x6500.

  • Upgrades: Select new equipment type and the extension.

On all work orders, please select FINISH on the input window. Repeat entries as necessary by clicking on the flashing bar again. An entry can be edited or deleted. When completed, select SUBMIT. If you change your mind, please select CANCEL and logout. In either case, an informational message will appear


Moving a Phone to Another Location

Requesting to move a phone from one location to another can easily be done by logging into the Remedy Request system and completing the Computer/Phone Move request form.  The form allows for requesting for yourself or on behalf of someone else.  Please collect the following information before submitting a request form:

  • serial number of computer (if applicable; otherwise enter "n/a")
  • current building
  • current room
  • current data port number (if accessible)
  • new building
  • new room
  • new data port number (if accessible)
  • phone extension

Many ShoreTel IP phones also have a computer connected to them.  If the computer will need to be moved as well, please have the serial number of the computer to be moved ready when submitting a request form.

Submit a request at help.umsl.edu


Changing a Phone to a New or Different Employee

Requesting to reassign a phone to another employee can easily be done by logging into the Remedy Request system and completing the Computer/Phone Changing User request form.  The form allows for requesting for yourself or on behalf of someone else.  Please collect the following information before submitting a request form:

  • serial number of computer (if applicable; otherwise enter "n/a")
  • current building
  • current room
  • phone extension

Many ShoreTel IP phones also have a computer connected to them. If the computer will need to be reassigned as well, please have the serial number of the computer to be reassigned ready when submitting a request form.

Submit a request at help.umsl.edu


Other Changes

To change options on your ShoreTel phone, please log in with your SSO id and password.  Available options include:

  • Change appearance of first/last name
  • Request voicemail to be sent to email as a WAV file
  • Request a "0 revert" number
  • Request call forwarding to an external number

The ShoreTel IP230g phone is the model most users receive. Another model (ShoreTel IP420) is available by request. Please see the chart below which compares features and benefits of the IP230g model and the IP420 model.

ShoreTel IP420

$260.00

phone ip420

Half-duplex Speakerphone

Two-line display screen (when called, toggles between extension and name for Caller ID with each ring)

Redial last number called

Takes up less desk space

 

ShoreTel IP230g

$325.00

phone

Full-duplex Speakerphone

Multi-line display screen shows: full caller ID information, call handling mode, time and date, soft keys labels, number of missed calls, number of new voicemail messages

Two buttons for multiple calls and/or speed dials

Redial button shows list of calls to select and dial

Headset capable

 

Users with multiple line appearances will receive the appropriate model to accommodate the number of line appearances required.

Headsets are available - visit the Technology Procurement site for recommended models.

Connect with your colleagues, no matter where everyone is located! Audio and Web Conferencing gives UMSL departments the ability to conference, collaborate and meet across boundaries so that participants are brought into a meeting from virtually any location.

Do you need to quickly connect with a small number of campus colleagues?  ShoreTel handsets allow up to 6 people on a call using the Conference feature.  To learn more, review the Top Features Using ShoreTel Phones document or contact Telephone Services for assistance.

ITS recommends using the Zoom service provided through MOREnet for video, audio and web conferencing.  For more information about Zoom, including how to set up an account, please visit the Zoom Video Conferencing webpage.

Note to InterCall Account Holders - Cancel your existing InterCall account to avoid charges for inactivity.  To cancel your account, call (800) 374-2441, option 6 or email acctmgt@intercall.com.

AT&T Yellow Pages Directories (February 2017) are available from Telephone Services upon request. If you or your department needs a new directory, please contact Telephone Services at x6500 or telephone_services@umsl.edu. Note that the White Pages Business Listings are also included in the AT&T Yellow Pages.

Please recycle your old directories by returning them to Telephone Services.

Policies

The University of Missouri-St. Louis has established policies and procedures for cellular telephones.  The campus policies have incorporated the UM System policies found in section 12005 of the Business Policy Manual.

Procedures

The employee’s department is responsible for determining whether a cellular phone is needed and for ensuring funding is available to pay for the phone and services.  The employee or department should:

  1. Get approval from campus CFO.
  2. Visit UM System's Cellular Service Discounts page to order your phone.

Dorm Residents

Please contact Residential Life for information about acquiring a telephone for a dorm room.

University Meadows

Please contact the University Meadows office for information about acquiring telephone service for an apartment.

Guides

Visit our guides and instructions page for more information about the Mitel Connect software application, voicemail or dialing instructions.


Contact Us

One University Boulevard
451 Express Scripts Hall
St. Louis, MO 63121

Main Number: 314-516-6500
Fax Number: 314-516-6019
Email: telephone_services@umsl.edu