Frequently Asked Questions
Who do I contact when my DSP system is not functioning properly?
Please contact the Technology Support Center immediately to notify them of the issue(s). A work order will be created and someone will contact you to assist you with the issue(s).
How often do I receive a new DSP system?
The Desktop System Plan provides a new desktop system on a four-year replacement cycle. You will receive an email inviting you to place your order.
What do I need to do to have my DSP system moved to a new office or location?
First, you need to notify your DSP Division and/or Department contact of your new location. Your contact will then notify ITS of the change by sending an email notification to firstname.lastname@example.org. Once the change has been processed, we will send a confirmation of the change to your contact. After your contact has received this confirmation, you can contact the Technology Support Center to put in a request to have your system moved. Someone will then contact you to schedule an appointment to move the system.
A new employee has started in the department, and the system they will be using is set up for another user. What needs to be done to have the DSP system setup for the new employee?
First, you need to notify your DSP Division and/or Department contact of the new user. Your contact will then notify ITS of the change by sending an email notification to email@example.com. Once the change has been processed, we will send a confirmation of the change to your contact. After your contact has received this confirmation, you can contact the Technology Support Center to put in a request to have the system re-installed for the new employee. Someone will then contact you to schedule an appointment to move the system. When the system is re-installed, it will delete all of the old files and programs and be installed with a fresh, new image. The system will also be configured for the new employee, so when they log into the system with their SSO (Gateway) id and password, they will see all of their drive-mappings.
How can I find out who my DSP Division or Department contact is?
Please contact Meg Naes or Nichelle Hunter; they will be able to provide you with this information.
I placed my order online, but I have not yet heard from anyone to schedule an appointment. Where can I find the status of my order?
To confirm your order has been received, please visit the following website and login with your SSO id and password: http://www.umsl.edu/gethelp. After you log into this website, you will see a list of your current open work orders. You will see the corresponding work order number, the date the order was created, who your order is currently assigned to, and a brief summary of the order. Please understand that multiple invitations are often sent out at the same time, which means we receive numerous orders at one time. We strive to attend to each order in a timely manner, and we do serve our customers on a first-come, first-serve basis. Depending on the number of orders we have received, it may take several weeks before we can contact you to schedule an appointment. We appreciate your patience.
For changes to DSP information (such as change in location or user), DSP Division/Department contact information, information regarding current configurations, order status, changes to your order, or policies, please contact:
For accounting questions or DSP Division/Department contact information,
For issues with your current system:
Technology Support Center