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Remote Work FAQ

The Office of eLearning and Center for Teaching and Learning has published a Quick Start Guide to Teaching Online and information on many teaching tools to support faculty preparing to instruct online.

For more e-learning information, please visit Missouri Online.

Using your University credentials login to access Microsoft applications and more just as like you were on campus. 

You may access your campus desktop via Remote Desktop Gateway. Please view RD Gateway information.

If you are using Triton VPN, you may also connect to your desktop through VPN.

Access to the Adobe Creative Cloud for Faculty and Staff by using your ssoid@umsystem. Learn more about the Creative Cloud.

If you are experiencing trouble remoting into your work computer, please contact the Technology Support Center at (314) 516-6034.

Making plans now may reduce lost productivity and stress. Your IT support team is ready to support remote work! Please proactively contact us if there is a possibility of you or your team working remotely.

A email via Outlook Web App and log in using SSOID@umsystem.edu and your SSO password.

OneDrive is easily accessible via the Microsoft 365 portal. Login using SSOID@umsl.edu with your SSO password.

Yes, however:

  • You are responsible for keeping sensitive work-related information safe and private. If your computer at home is shared by others in your house, you may not want to use it for work purposes. There are specific security requirements for using personally owned devices for University business.
  • If you work with patient information, credit cards, or other highly sensitive information, please make sure you follow all security standards including encryption where required.
  • You may need specific software that isn't available for installation on your home computer. Please contact your IT support team to discuss the best option for your situation.

Many faculty and staff already have access to a computer that they regularly use for remote work in the evenings, weekends, etc. If you do not have access to a computer to use in a remote work situation please work with your Manager/Dean or Director. 

Zoom is a web conferencing tool used to meet virtually with others using video, audio, and chat. Participants can make use of screen sharing, a whiteboard tool, breakout rooms, and text chat. Zoom sessions can be recorded and automatically added to Kaltura My Media in Canvas.

For free tutorial videos, please the Zoom Video Tutorial page.



That depends on the package as well as the number of people who are simultaneously using your home Internet connection. If you are trying to work from home, and several other people in your home are streaming movies or games, your connection (and theirs) will likely be degraded. If you are using Zoom and the connection is poor, you may want to block the use of video and only use the audio portion which consumes less bandwidth. Those are just a couple of examples of things you should be aware of when working from home.

As always, best practices regarding cybersecurity should be followed.

Now, more than ever, you should be vigilant about recognizing phishing scams. Phishing scams occur when aberrational send emails claiming to be from legitimate organizations with important information.  Any time something receives a lot of news coverage (such as a virus outbreak), criminals will use that as an opportunity to prey on your uncertainties . While designed to appear authentic, these emails direct you to links that are actually controlled by the attacker and are intended to harvest your personal information. To learn more about how to protect yourself from falling victim to one of these attacks, see the best practices at the bottom of this webpage.

Increased remote work can increase challenges to information security, please be aware of the University’s information security policies.

Zoom videoconferencing software is available to all University faculty, staff and students at no cost (announced 3/5/2020). Zoom mobile videoconferencing enables you to facilitate online audio/video conferencing for meetings, classes, and other group work. With plugins for the major web browsers, Zoom is supported on all major computer operating systems and both iOS and Android.