Main Campus Number: 314-516-5000
If you dial 911 from a campus phone, you will be routed to Campus Police for emergency direction.
Open a help ticket through help.umsl.edu and report the problem.
Please be ready to give your name, the telephone number experiencing the trouble, a description of the problem and an extension where you can be reached.
To establish service (request a new campus extension and/or phone) or billing MoCode change, complete a Telephone Services Service Request Ticket. Please allow up to ten (10) business days for completion.
You will sign in with your SSO ID and password and select type of work order. Install or Upgrade work orders require a MoCode. Disconnect work orders require the extension.
You are the requestor, you may be the MoCode Authorizer and/or the MoCode owner (designated in the Telephone Services billing application). As such, you may receive up to 3 confirmation emails regarding the work order. Selection of a MoCode Authorizer is required. If the information in the email is not correct, please reply to the email with explanation. The work order will be canceled and you will be asked to resubmit the work order.
Optional fields include selecting a preferred date for completion of the work order and a comments field for additional information.
At the bottom of the screen, you will see a flashing bar titled (depending on type of work order) ADD A NEW INSTALLATION, ANOTHER DISCONNECT, or UPGRADE EQUIPMENT. Click on the flashing bar and another window will appear. Input the appropriate information.
Installs: Select equipment type, check long distance if desired, and check Yes or No for voicemail (this is a required field).
Disconnects: You can only disconnect phones charged to the same MoCode on a work order. If extension does not appear in the list, please contact Technology Support Services x6034.
Upgrades: Select new equipment type and the extension.
On all work orders, please select FINISH on the input window. Repeat entries as necessary by clicking on the flashing bar again. An entry can be edited or deleted. When completed, select SUBMIT. If you change your mind, please select CANCEL and logout. In either case, an informational message will appear
Requesting to move a phone from one location to another can easily be done by logging into the Cherwell Request system and completing the Computer/Phone Move request form. The form allows for requesting for yourself or on behalf of someone else. Please collect the following information before submitting a request form:
Many ShoreTel IP phones also have a computer connected to them. If the computer will need to be moved as well, please have the serial number of the computer to be moved ready when submitting a request form.Submit a request at help.umsl.edu
Requesting to reassign a phone to another employee can easily be done by logging into the Cherwell system and completing the Computer/Phone Changing User request form. The form allows for requesting for yourself or on behalf of someone else. Please collect the following information before submitting a request form:
Many ShoreTel IP phones also have a computer connected to them. If the computer will need to be reassigned as well, please have the serial number of the computer to be reassigned ready when submitting a request form.Submit a request at help.umsl.edu
To change options on your ShoreTel phone, please log in with your SSO id and password. Available options include:
The ShoreTel IP230g phone is the model most users receive. Another model (ShoreTel IP420) is available by request. Please see the chart below which compares features and benefits of the IP230g model and the IP420 model.
Two-line display screen (when called, toggles between extension and name for Caller ID with each ring)
Redial last number called
Takes up less desk space
Multi-line display screen shows: full caller ID information, call handling mode, time and date, soft keys labels, number of missed calls, number of new voicemail messages
Two buttons for multiple calls and/or speed dials
Redial button shows list of calls to select and dial
Users with multiple line appearances will receive the appropriate model to accommodate the number of line appearances required.
Headsets are available - visit the Technology Procurement site for recommended models.
Connect with your colleagues, no matter where everyone is located! Audio and Web Conferencing gives UMSL departments the ability to conference, collaborate and meet across boundaries so that participants are brought into a meeting from virtually any location.
Do you need to quickly connect with a small number of campus colleagues? ShoreTel handsets allow up to 6 people on a call using the Conference feature. To learn more, review the Top Features Using ShoreTel Phones document or contact Telephone Services for assistance.
ITS recommends using the Zoom service provided through MOREnet for video, audio and web conferencing. For more information about Zoom, including how to set up an account, please visit the Zoom Video Conferencing webpage.
The University of Missouri-St. Louis has established policies and procedures for cellular telephones. The campus policies have incorporated the UM System policies found in Section 12005 of the Business Policy Manual.
The employee’s department is responsible for determining whether a cellular phone is needed and for ensuring funding is available to pay for the phone and services.
The employee or department should: