My card does not work, who should I contact?
If the light on the card scanner blinks red instead of green when you scan your card please be sure you are scanning your card with the magnetic strip facing down (ID card will be upside down). Try scanning your card in both directions in the reader, top to bottom and bottom to top. If you still get a red light, you probably need to replace your ID card. Some cards are too old or the magnetic strip is too worn to work correctly with the device. If a faculty or staff member would like to replace their ID card, please go to the TritonCard office. There is no charge to faculty or staff to make or replace ID cards. It is helpful to bring an old ID, another form of ID or your employee number.