Policy Statement
This policy provides system maintenance timeframes for UMSL’s Information Technology Services. It is designed to provide predefined maintenance periods for computing resources that are owned and operated by UMSL for its own use for academic, administrative, and networking purposes. These maintenance periods will only be utilized when a need for maintenance or system updates is identified.
Service Categories Covered
| Academic Services | Includes classroom support servers, printing service and Instructional Support Services. |
| Administrative Services | Including but not limited to; Web Applications running on apps/fusion.umsl.edu); Sharepoint; MyGateway; departmental shares; My Documents for Faculty/Staff; UMSL Homepages; and Oracle databases (e.g., SLPR) |
| Networking Services | Includes Internet access from campus computers, network access to campus services, firewall maintenance, wireless access, Internet 1 and Internet 2 and MOREne. |
Service Categories Not Covered
| Enterprise Application Services (PeopleSoft Applications) | Includes myHR (Human Resources), UM Web Applications (including Financials), Faculty, Staff and Student email, MyView (Student Administration) are applications that are supported on systems hosted by University of Missouri System. Maintenance and planned outages for those applications will be communicated to UMSL from Columbia. |
Background and Guidelines
Information Technology Services (ITS) continues to improve its computing accessibility by moving in the direction of continuous operations and by architecting high-availability systems. However, planned outages remain part of normal operations.
ITS continues its efforts to reduce downtime and provide higher levels of availability for IT services deemed mission-critical. UMSL users can expect IT services to be available 24 hours per day, 7 days a week, except during the following planned systems maintenance periods:
| Periodic | ||
| Notification for Periodic maintenance will be given a minimum of 2 business days in advance. | ||
| Date(s) | Timeframe(s) | Service(s) |
| 1st and 3rd Wednesday | 4:00a.m. thru 7:00a.m. | Academic, Administrative and Networking |
| 2nd and 4th Friday | Friday 5:30p.m. thru Saturday 6:00a.m. |
Academic, Administrative and Networking |
| Every Sunday | 12:01am thru noon | Academic, Administrative and Networking |
| Annual | ||
| Notification for Annual maintenance will be given a minimum of 14 days in advance. | ||
| Last week of December | Daily as announced | Academic, Administrative and Networking |
| Sunday before Spring Break |
Sunday 12:01a.m. thru Monday 08:00a.m. |
Academic, Administrative and Networking |
| The first Thursday and Friday following the end of the Summer semester |
Thursday 8:00a.m. thru Friday 5:30p.m. |
Academic |
Maintenance Agreements
Maintenance for departments which have a Service Level Agreement (SLA) or a Memorandum of Understanding (MOU) with ITS will be handled according to those documents.
As ITS continuously improves its computing operations, we appreciate your understanding and patience. Our goal is to deliver a stable and cost-efficient computing environment for you.
| Original Issue Date | |
| February 4, 2010 | |
| Revision Dates | Revision Notes |
| March 5, 2010 | Senate IT Committee Changes |
| November 30, 2018 | ITS Updates |