Student Email
UMSL has chosen Microsoft’s Outlook Live service to provide students with email accounts.
- All official University communications will be sent to Outlook Live email addresses.
- You may forward your Outlook Live to another email account.
- You may continue to use Outlook Live after leaving the University.
Getting Started
You must activate your Windows Live ID in order to access Outlook Live:
- If you have not already activated your UMSL SSO ID, visit MyView@UMSL.
- Use your SSO ID to look up your first-time use password for Windows Live
- Log into http://www.outlook.com using your Windows Live ID
(<sso id>@mail.umsl.edu) and first-time use password.
Once you log in and complete the verification process, you will be taken to the Windows Live Account Home Page. From this page, you can set a new password and/or provide an alternate e-mail address to assist with recovering your password. For additional resources, please see our Live@edu Overview
Faculty/Staff Email
The University of Missouri campuses have chosen Microsoft Exchange 2010 to provide faculty/staff email. As part of UM Shared Services Initiative, this solution has been collaboratively designed and built with high-availability in mind, with the primary systems on the Columbia campus and a failover site on the S&T (Rolla) campus.
Skip to: Features Configuration Browser Support FAQ Email Records Management
Exchange 2010 mailbox features include:
- 15GB mail quotas
- Web-based client provides convenient access to email. NOTE: You must prefix your SSO ID with “UMSL-USERS\” (i.e. UMSL-USERS\SSOID) when logging in through the web.
- Improved ability to manage emails subject to retention policies.
- Reduced need to use PST files for archiving email. By moving the contents of your PSTs back into your mailbox, you can browse or search for those items through OWA.
- Enhanced Out of Office Assistant. When you are out of the office, you can create a separate auto-reply messages for senders outside of UM than the one seen by your UM colleagues.
- Conversation view. This enables you to quickly identify the most recent messages in a chain of grouped messages and responses, even when messages are located in different folders. A conversation of grouped messages can be managed as a whole.
On-campus Windows clients: for when auto-configuration does not work |
Outlook on campus desktops will typically auto-configure the correct settings when Outlook is restarted after mailbox migration. |
Off-campus Windows clients |
OutlookAnywhere, particularly for laptops taken on- and off-campus, allows a connection from off-campus without VPN |
Mac Clients |
Mac clients are configured identically, whether on- or off-campus. |
| Outlook Web App (formerly Outlook Web Access) | OWA can be accessed at http://owa.umsl.edu |
Smartphones and other mobile devices with Exchange Server/ActiveSync support
|
Devices with native support for Exchange Server or ActiveSync should be configured to use owa.umsl.edu (Some devices may require you to delete the existing profile and add a new one, rather than changing the existing one) |
| POP/IMAP clients | IMAP/POP clients are now required to use encrypted protocols IMAP Server Name: imap.umsl.edu POP3 Server Name: pop.umsl.edu SMTP Server Name: smtp.umsl.edu |
Outlook Web App Browser Support
To use the complete set of features available in Outlook Web App, clients can use the following browsers on a computer running Windows XP, Windows 2003, Windows Vista, or Windows 7:
- Internet Explorer 7 and later versions.
- Firefox 3.0.1 and later versions.
- Chrome 3.0.195.27 and later versions.
On a computer running Max OS X, clients can use:
- Safari 3.1 and later versions.
- Firefox 3.0.1 and later versions.
On a computer running Linux, clients can use:
- Firefox 3.0.1 and later versions.
Clients using a Web browser that doesn't support the full feature set will automatically be redirected to the light version of Outlook Web App. The light version of Outlook Web App is optimized for accessibility, especially for users who are blind or have low vision. Clients may want to use the light version on a slow connection or when using a computer with unusually strict browser security settings.
Problem: Outlook shows "Disconnected" or "Not Connected"
Problem: Outlook repeatedly prompts for authentication
Problem: Outlook shows "Connection to Exchange has been lost" or "The Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook"
Solution: Please log off your system and log back on.
Problem: I can't see free/busy data in Outlook when scheduling a meeting in Outlook
Problem: I can't view or set my Out of Office message in Outlook
Solution: Outlook is unable to determine the location of Exchange's Availability service. This often occurs on systems which are not joined to the UMSL-USERS domain.
The two tutorials below provide information on the records retention folders that will be available in your email around the beginning of 2012.
Email Records Management - Part 1: Your New Records Retention Folders
Email Records Management - Part 2: How to Use Your New Records Retention Folders
If you have any questions or issues, please review the documentation on this site prior to contacting the Technology Support Center. For any issues or problems that cannot be resolved from the resources on this page, please contact the TSC at x6034 or by opening a Remedy ticket at http://help.umsl.edu