What is disbursement?
Payment of financial aid into your student account will occur at the beginning of each semester provided you have registered for sufficient credits. First payments of financial aid into student accounts generally occur the week before classes begin. Then, at the end of add/drop period (generally the first two weeks of the term), we will verify enrollment for the second and last time for the semester. All adjustments to the semester’s aid will be made at that time. Additional aid may pay if your credit loan increased or aid will be reversed from your student account if you reduced credits since early disbursement.
If you receive any scholarship or loan checks directly from a third party, such as a donor or lender, you must submit these checks for processing to the Office of Student Financial Aid, 327 Millennium Student Center. We will deposit the funds to your University student account and credit balance funds will be sent to you via mail or direct deposit.
At the time your aid is disbursed, any on-campus charges on your student account will be automatically paid. Typically, the amounts due are fees, housing and other University Charges, including any previously unpaid balances. Some charges, such as any balance from a previous term, must be paid in full.
If the balance available in your account is not sufficient to pay all the charges, you will be sent a bill to your UMSL email account. Do not ignore these bills. Your online student account, available for viewing on the web, will show up-to-date balances and itemized charges and credits.
You are responsible for making your account payments on time. Your billing statement will list both a new balance (if any unpaid amount remains) and the minimum payment due and a due date. If the total balance due on any statement is paid in full by the due date, you avoid additional late fee charges. If you have questions regarding your billing statements please contact The Cashier’s Office.
Requesting corrections or clarifications
To request a correction or clarification on a billing item, please contact the department that placed the charge as soon as you receive your statement. For example, if you feel that you have been charged incorrectly for your on-campus housing, contact Residential Life. Student accounts receivable, the office that generates your billing statement, cannot alter or change charges that have been placed on your account by another department. Contact The Cashier’s Office if you need assistance determining what department is responsible for a charge to your student account.
The Cashier's Office can help you determine how to make a payment on your account. If you are unable to pay the balance due, you may pay at least the minimum payment amount by the due date that automatically places the account on the installment plan during the fall or spring semester. In most cases, billing statements for fall semester are generated in July, and you will have the option of making installment payments in August, September and October. Billing statements for spring semester are generated in early December and you will have the option of making installment payments in January, February and March.
When will the financial aid be released to my student account?
Financial aid will not be credited to your account more than 10 days prior to the start of classes, as required by financial aid regulations. Before your financial aid can post to your university account, you must be registered for sufficient class hours to be considered eligible for the aid. For example, if the amount of the Pell you were offered requires that you be enrolled in classes full time (12 hours) and you register for 6 hours, your financial aid will not post to your university account until your enrollment has been reviewed, and the Pell Grant amount has been adjusted to the amount allowed to students enrolled half time.
When will I receive my refund?
Once your UMSL account is paid to a zero balance you can expect to receive a refund check mailed to the address we have on file in 7-10 business days. However, you have the option to sign up for Direct Deposit through the MyView system and your refund will be 3-5 business days.
I received a refund check in the mail, and soon after I received a bill from the university. Why does that happen?
The university is required to issue the amount of financial aid in excess of university charges to the student within 14 days after the account was credited. We are not allowed to hold financial aid proceeds to pay of future charges without written permission from the student.