COVID-19 Updates and Information
Membership Online Access Portal/App
Lockers & Towels
Hours of Operation
Climbing Center Hours of Operation
Natatorium Hours of Operation
General Natatorium Policies
Lap Swimming Etiquette
Group Swim Lessons
American Red Cross Certifications
Fitness and Wellness
Play Away Fitness
Fee Based Programs
Intramural Spring 2021 Schedule
Safety and Training Certifications
Youth Programs and Family Nights
U-CREATE Summer Camp
Below was the email sent out to all paid memberships on Monday, March 16, 2020 regarding the temporary refunds and extensions for the two months in which the facility will be closed. Please email email@example.com for all questions.
COVID-19 and the RWC Closure Temporary Refund/Extension Policy
We want to thank each and every one of you for being patient and flexible with us through this sensitive time. We have come up with a Membership Services plan for refunds and extensions below that will require an email response. Options and instructions are below. Action is required for refunds.
All memberships are being suspended as of Saturday, March 14th, 2020. As of Monday March 16th, we plan on reactivating all memberships Monday May 18th. All monthly automatic charges via credit card or payroll deduction will be suspended during this time.
This may change, we are working closely with university officials as the situation changes on a daily basis. If the reopening date changes, we will be sure to inform you immediately and adjust membership expiration dates accordingly.
Members who DO NOT wish to receive a refund, but remain a member.
These memberships will be suspended until we open and a month will be added on to your expiration date. For those that bought a one month membership in the month of March, you would receive the rest of May for free when we are expected to open mid-May along with all of June. Example - If you purchased a six-month membership in February, your account will be frozen from the middle of March until the middle of May and then you will get those two months added on in addition to another month that will be added on to your expiration date.
For those with open-ended memberships (charged automatically each month for your membership), we will freeze your memberships now and you will be given a free month at no charge after we re-open and charges will begin again on July 2nd.
If you wish to freeze your membership, there is nothing further you need to do.
Members who wish to receive a refund for March 14 – May 18, 2020.
For those members who do not wish to be freeze their memberships, we will be refunding two months of membership fees. This will be your only option for refunds.
You can be refunded on the same credit/debit card you used to purchase your membership. If you are unaware of the card you used to purchase your membership, we can look up the transaction date so you can look at your statements. All requests made for transactions completed with cash/check will take up to two weeks to process, provided the university remains open.
We have been notified that campus is closing and the RWC will be completely offline at 7pm on Friday, March 20. With this information, all refunds after Friday, March 20 will be postponed. Per our PCI compliance, we are not able to take payments or refunds over the phone and we are not allowed to store credit card information, which prompts in-person refunds for credit cards only. Any cash refunds needed, will have to be a mailed check. As we continue to work on this, we will be updating everyone with a refund or extension plan in the coming weeks.
If you are still interested in a refund, you will have until Tuesday, March 24 to respond to the email that was sent out or email firstname.lastname@example.org. If you do not respond or email, your membership will be extended.
UMSL Payroll Deduction: If you are an UMSL employee utilizing payroll deduction, we will freeze membership fees until we re-open.
Thank you all again for working with us and be well!
UMSL Campus Recreation
Levels of Access - Age Restrictions
No membership required. Child must be directly supervised by a parent/guardian at all times and within 20 feet of a parent/guardian at all times (when using the pool, actually in the water within arm’s length unless child passes a swim test administered by a lifeguard). The only activity areas this age group is allowed to use are the pool, climbing center (top rope climbers must meet weight requirement for harnesses), and 2nd Floor Courts. Child must be closely monitored by their parent/guardian at all times (please see definition for direct supervision). Exceptions to these restrictions apply when children are enrolled in an instructional program or are part of a special rental or event.
Children in this age group are required to have a paid membership. This age group can use the following areas with direct supervision of parent/guardian – 2nd Floor Courts, Natatorium (excluding the Whirlpool), and climbing center (top rope climbers must meet weight requirement for harnesses). Exceptions to these restrictions apply when children are enrolled in an instructional program or are part of a special rental or event. While on the premises, all children must be directly supervised and within 20 feet of a parent/guardian at all times (when using the pool, actually in the water within arm’s length unless child passes a swim test administered by a lifeguard). * Please see definition for direct supervision.
These children must have a paid membership. They will be permitted into all areas of the facility, but must be directly supervised and within 20 feet of a parent/guardian at all times until they go through an orientation session where they will learn about proper and safe usage of equipment, etiquette, and acceptable behavior. After attending orientation, these members will be allowed in all areas of the facility without supervision, but parents must be in the building during the time the dependent is in the facility. Parents/guardians will not have to go through orientation with the child, but will be required to sign the orientation waiver after the dependent has completed it. This orientation form must be on file and the parent must be in the facility any time the dependent is.
A paid membership required for these individuals. They will be permitted into all areas of the center without supervision.
*Individuals under the age of 18 require a waiver signed by a parent or legal guardian.
Defined as being in the same room no further than 20 feet apart and in direct line of sight of the child (within arm’s length if using the pool unless child passes a swim test administered by a lifeguard), and the Parent/guardian/adult over the age of 18 MUST be actively participating in the same activity as the dependent, i.e. playing basketball together, swimming together, etc. This does not mean the parent can be, for example, in a group exercise class while the dependent sits along the wall and watches.
Membership Additions Categories
Defined as a partner by traditional marriage, same sex marriage, and/or civil union/domestic partnership. A partner will need to establish eligibility by completing an affidavit of eligibility and providing verifying documents (i.e. marriage license or civil union certificate must be shown, or two recent documents showing a current shared address). All partners are attached to a primary member’s account and are billed through the primary member’s account. Partner accounts may not stand alone; a primary member must be active or freeze status in order for their eligibility to continue with the facility.
Dependents of primary members are eligible for a membership at the rates listed. Dependents are defined as age 6 – 22, having the same last name and/or living in the same household as the primary member. Children 5 and under will not be charged to access the facility, however an account must be created for each child before they can use the facility. Individuals over the age of 22 will not be considered a dependent and will have to purchase an individual membership according to their member category. Children under age 14 will have limited facility access but will be eligible for campus recreation programs at a discounted rate. A member will need to provide proof of dependency with either a birth certificate or photo id of dependent with the same last name. Dependents (except children 5 and under) will be issued a key tag in order to have access to the areas in the facility. All dependents are attached to a primary member’s account and are billed through the primary member’s account. Dependent accounts may not stand alone; a primary member must be active or freeze status in order for their eligibility to continue with the facility.
Defined as member and up to 5 related family members that all live in the same household, for a total of six people on the account. Each person will need to provide proof of relationship and residency to be eligible. A member is allowed to add more than 5 household members for an additional rate of $12/household member. Rates may vary for Instructional Programs based on the parent and/or dependent possessing a membership. See specific program information for details. Any dependent under the age of 5 will not have to pay for a membership but must be added to the account under the membership type “Under5.”
General Membership Policies
Guest passes will be available at a cost of $8 for sponsored community guests (UMSL Faculty and Staff are able to self-sponsor). A current member must accompany guests and a member may bring up to 3 guests per day. Guest are required to be 18 years of age or older to enter the facility, or must be accompanied by a legal guardian. Any guests 17 and under must have their guardian sign the facility waiver before using the RWC. Solicitation from community members will not be allowed. Guests will have access to the entire facility, but may not participate in any program that requires a membership. Guests must enter and exit with their sponsor member, provide a picture ID with proof of date of birth, and sign a release of liability form. The guest pass is good for one entry to the facility; guests may not exit the facility and re-enter at a later time.
When requesting to cancel a membership, a completed cancellation form must be submitted 30 days prior to the first day of the month in which you would like the membership terminated. Termination fees will apply if 30 days’ notice is not provided and no proration of membership contracts will occur for any cancellations. Some exceptions to the early termination clause will apply, including job loss, death, sudden illness, or moving 50 miles or more from RWC (documentation required).
Members that wish to freeze their membership should contact Membership Services. A freeze form, indicating the months for which the freeze is requested, must be submitted to the membership office 15 days prior to the desired start. The suspended membership will be reactivated and access can resume on the first of the month after the indicated freeze time. Membership must be maintained for at least three months before it can be frozen again. Members are allowed a maximum of 3 months for a freeze period, and are allowed a maximum of 2 freezes within a calendar year. Locker rentals will not freeze and refunds will not be granted for this period, however the prepaid membership term will be extended for the same amount of time as the freeze period.
A 12-month (annual) membership will be offered for all membership types to all interested members. The rate will equal the monthly rate multiplied by 12 months less a discount of 10%. The total amount must be paid up front to receive the 10% discount. This membership is non-refundable.
A 9-month membership will be offered for all membership types to all interested members. The rate will equal the monthly rate multiplied by 9 months less a discount of 5%. The total amount must be paid up front to receive the 5% discount. This membership is non-refundable.
Open ended memberships will be offered for all membership types to all interested members. The monthly rate for the membership type is billed on the 2nd of each month, and payment is required by the end of the month.
Payment can be made online or in-person at the Triton Trading Post.
Charges for the membership will continue each month until the membership is canceled.
This membeship is non-refundable.
Monthly memberships will be offered for all membership types to all interested members. Members pay the monthly rate for the membership type each month in person at the RWC Triton Trading Post. Members will expire each month on the 2nd.
Purchasing on the 2nd-15th of the month: Payment will equal the prorated amount for the current month
Purchasing on the 16th-end of the month: Payment will equal the prorate amount for the current month plus the full amount for the following month.
This membeship is non-refundable.
Payment options include major credit cards, debit cards with the Visa or MasterCard logo, personal check, and cash. Payroll deduction is available for all full-time, benefits-eligible UMSL Employees. A fee will be charged for all returned checks or closed accounts. Members enrolled in open ended monthly billing must update credit cards via the online portal or mobile app and are subject to additional fees for declined or expired credit cards.
Campus Recreation will reserve the right to increase fees with 30 days’ notice to members. Prepaid annual memberships will not be affected by any increase until after the expiration date of the paid membership.
When a member violates a Campus Recreation or University policy, s/he is subject to disciplinary action. Examples of offenses include, but are not limited to: false use of identification, destruction of property, theft of property, trespassing, aiding or abetting, or verbal or physical harm inflicted upon an employee or member. Members are responsible for their children’s’ and/or guests’ conduct and any damage to or loss of property that may result from their guests’ actions. Disciplinary action may result in the loss of guest or membership privileges.