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MarCom Frequently Asked Questions

 Download a pdf version of our FAQs.

Creative Services

What type of projects does Creative Services produce?

Creative Services designs a variety of printed and digital projects, including brochures, graphic marks (logos), reports, invitations, posters, banners and more. If you would like more information, contact Traci at tracimoore@umsl.edu.

How do I request a project?

Submit a work order

How long does a project take to produce?

A project can usually be produced within 3 weeks although that timeline may not include printing. Once a project request has been reviewed, a more detailed timeline will be provided.

Is there a charge for design?

There is no fee for most of our design services. We evaluate each project as it comes in.

Is there a charge for printing and who manages the process?

Printing costs will be charged to the provided MOCODE once an estimate has been approved by the client.

Where do I find the official logo for the university?

You can download a copy of the block UMSL logo at branding.umsl.edu

I designed a logo for my department/college/unit/organization, am I able to use it?

Always reach out to us to meet your unit needs.

I designed something for my department/college but I’m not sure it’s on brand, who should I ask?

Email Traci at tracimoore@umsl.edu for review.

Does Creative Services or MarCom create videos?

We work on some institutional videos internally, but we usually contract with outside vendors to meet most videos. We have a short list of resources we can provide upon request.

Public Relations and Content

I want to pitch a story about a student, program, faculty or staff member for UMSL Daily, UMSL Magazine or the broader media market. What should I do?

We love to receive story ideas about people in the UMSL community who are excelling or making an impact. Please reach out to Steve at walentiks@umsl.edu or any other member of the contact team to share those ideas. The team will discuss your ideas during a weekly editorial meeting to determine if they’re a good fit, realizing that we aim to showcase the full breadth of the university.

I would like help writing and distributing a press release about a project I’m working on. What should I do?

If you have a project that is newsworthy beyond just an UMSL audience, we can assist you with trying to get that story out to a wider audience in local, regional or national media. We can help draft press releases and play a lead role in their distribution or we can pitch stories directly to news reporters. Contact Steve at
walentiks@umsl.edu or other members of the content team to discuss those projects.

Web and Digital Communications

How do I get access to update/edit a website?

Sign-up for new user training. Once training is complete, you will receive permissions to access your portion of the website.

What if I want a new website?

New websites, or additions to existing websites, can be added by contacting Jenny at jennymartin@umsl.edu or Tim at womblest@umsl.edu or by filling out the Site Request form.

How do I add an item to the event calendar?

Visit calendar.umsl.edu to submit an event. If your event is in Triton Connect, it will be added automatically. Questions? Contact Michael at msmoore@umsl.edu.

I want to have social media coverage for an event or would like UMSL to share something for my organization/department. Who should I contact?

Contact Valerie at vfurlong@umsl.edu and we will work posts into our content calendar when we can.

How should I properly create an email signature?

Use the email signature generator

Marketing/Paid Advertising

What do I do if I want to have paid advertising coordinated or produced?

Contact Justin at robertsju@umsl.edu to share your needs, budget, key messages and outcomes associated with the effort.


Questions for Print or Mail Services? Visit their website.