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Training

To request a virtual or in-person training for your team or department, please request a consultation to discuss your needs.

Conflict Resolution Skills Webinar Series

Our Brain on Conflict: Moving from Paralysis to Analysis and Action

Many of us feel stuck, afraid, or immobilized when we experience conflict.  By understanding why this happens and analyzing the conflict, we can move past the paralysis and develop ways to approach the situation strategically and constructively.  Goals for this session:

  • Understand how our brain’s reactions to conflict can lead to dysfunctional or destructive responses to the situation.
  • Explore questions that help develop a more nuanced and compassionate understanding of the conflict.
  • Learn strategies for moving forward in a constructive way.

February 7, 2024

12 - 1pm on Zoom

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The Art of Listening for Conflict Resolution 

Active listening is a key skill for building trust, enhancing relationships, and resolving conflicts both in and outside of the workplace.  Goals for this session:

  • Understand the barriers to effective listening.
  • Learn to listen to ourselves to enhance our capacity to listen to others.
  • Learn and practice a framework of listening effectively to others in situations when there is disagreement or conflict.

February 14, 2024

12 - 1pm on Zoom


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 The Power of Reframing

Reframing involves looking at a situation from a different perspective or changing the way we interpret it. Goals for this session:

  • Understand the concept of reframing.
  • Explore different types of reframes.
  • Learn the benefits of reframing in conflict resolution. 

February 28, 2024

12 - 1pm on Zoom


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The Key to Unlocking Conflict

Shifting conflict from confrontation to collaboration involves curiosity and inquiry to uncover the underlying interests and needs. Goals for this session:

  • Understand the core concerns that drive conflict.
  • Explore strategies for uncovering underlying needs and interest.
  • Learn how to move conversations towards collaboration.            

March 13, 2024

12 - 1pm on Zoom


Register

 

Mediation Skills Intensive Workshops

Self-help Mediation       

This 5-hour interactive training is provides employees with an opportunity to learn and practice a framework for having constructive conversations to resolve workplace conflicts and disagreements.  

Participation in this training involves:

  1. A $25 fee (paid by credit card) to cover the cost of an online assessment & taking the assessment (approximately 20 mins)
  2. Attendance at both 2.5 hour sessions 
  3. Participation in the Conflict Resolution Skills Webinar Series OR completion of Constructive Conflict Skills course on Canvas (approximately  1.5 hours) 

April 2 & 4

1-3:30 pm (both days, in-person)

    REGISTER

Mediation Skills for Supervisors   

This 5-hour interactive training provides individuals in supervisory, managerial, and leadership roles an opportunity to learn and practice a mediation process for addressing employee conflicts, disputes, and disagreement. 

Participation in this training involves:

  1. A $25 fee (paid by credit card) to cover the cost of an online assessment & taking the assessment (approximately 20 mins)
  2. Attendance at both 2.5 hour sessions 
  3. Participation in the Conflict Resolution Skills Webinar Series OR completion of Constructive Conflict Skills course on Canvas (approximately  1.5 hours) 

April 16 & 18

1-3:30 pm (both days, in-person)  

REGISTER