IS 5800 Syllabus-HYBRID

Management of Information Systems
Fall 2016

In-class course Hours: This is a hybrid course that requires students to come to five class sessions.  Please do not sign up for the course unless you can attend all five class sessions (Room 005 Express Scripts Hall):

Saturday 9am to noon August 27

Saturday 9am to noon September 10

Saturday 9am to noon October 15

Saturday 9am to noon November 12

Saturday 9am to noon December 10

Ideal Student Profile:

Students have different learning styles.  This section of the course is most suited for:

§ students who enjoy self-directed learning

§ students who are mature (accountable and responsible for their own work)

§ students who follow written instructions well

§ students who do not mind listening to prerecorded lectures

§ students who are organized

§ students who have the self-discipline and time to spend on this course EACH WEEK (about 5 to 10 hours per week).

§ students who enjoy working in groups  

The professor is able to monitor a student’s daily progress, as the professor can see exactly when a student accessed module materials and how much time was spent on certain tasks (such as listening to lectures).   Of course some students may choose to work heavily on the weekends and lightly during the work week.  Each student needs to make good progress each week on their individual and group work; each student should be fully prepared for exams.

Course Instructor:

Dr. Mary C. Lacity
233 Express Scripts Hall
(314) 516-6127 (work)
(314) 516-6827 (fax)

Email: Mary.Lacity@umsl.edu
Homepage: http://www.umsl.edu/~lacitym

Office Hours: Thursdays: 5:30 pm -6:30 pm (no appointment needed—just stop in!); other times by appointment

Course Description:

Bulletin description: This course provides an overview of the established and contemporary issues related to managing information systems within organizations.  Topics include:

Global IT spend

Role of the Chief Information Officer (CIO)

Enterprise Systems (e.g., ERP, CRM, SCM)

Managing IT within and across organizations (i.e., IT strategy, governance, organizational structures, technology acceptance)

Impact of IT on organizational competitiveness and global economies—if machines do everything, what will people do?

Managing IT-enabled projects; Project Management; Change management

Business Intelligence, Big Data and the Internet of Things

IT sourcing arrangements (outsourcing, cloud computing)

IT issues related to security, privacy, intellectual property rights, and ethics

Societal impacts of IT such as Green IT and Digital Divide

Business value of emergent technologies (e.g., Blockchain, Robots, Digital Fabrication (3-D printing), Social Media;)

Course Instructor:

Dr. Lacity is Curators’ Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis.  She is also a Senior Editor of MIS Quarterly Executive and on the Editorial Boards for Journal of Information Technology, MIS Quarterly Executive, IEEE Transactions on Engineering Management, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal.  She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She is a Certified Outsourcing Professional ®, Industry Advisor for the Everest Group, and Co-editor of the Palgrave Series: Work, Technology, and Globalization. Her research focuses on the delivery of business and IT services through global sourcing and automation. She has conducted case studies and surveys of hundreds of organizations on their outsourcing and management practices. She has given keynote speeches and executive seminars world-wide and has served as an expert witness for the US Congress.  She was inducted into the IAOP’s Outsourcing Hall of Fame in 2014, one of only three academics to ever be inducted. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published 25 books, most recently Service Automation: Robots and the Future of Work (Brookes Publishing, 2016, UK, co-author Leslie Willcocks) and Nine Keys to World-class Business Process Outsourcing (Bloomsbury Publishing, London, 2015; co-author Leslie Willcocks). Her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, MIS Quarterly Executive, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. Before earning her Ph.D. at the University of Houston, she worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA.

Course Materials:

I have selected the most pertinent readings for each module, including foundational readings that remain relevant through time and thought-provoking contemporary readings. Readings are posted on MYGATEWAY. You may also download readings from the online libraries available to all UMSL students.

We will also read selected chapters from three books. New and used books (kindle, hard copy, soft copy) may be purchased from Amazon.

	Citation	Required Reading
	Brynjolfsson, E. and McAfee, A. (2014) The Second Machine Age, Norton, New York, ISBN 9780393239355	Chapters 1 & 2
	Rogers, E.M. (2006), Diffusion of Innovations, New York, Free Press, 2006, fourth or fifth edition. ISBN: 0743222091	Chapters 1
	Tapscott, D., and Tapscott, A. (2016), Blockchain Revolution: How the Technology Behind Bitcoin Is Changing Money, Business, and the World, Penguin Random House, NYC ISBN: 978-1101980132	Chapters 1 & 2 & 10

Course Grades:

PERCENT	ASSESSMENT	DUE DATE
20%	Exam I	Take exam I by Sunday Sept 18 4:00 pm in online testing center
20%	Exam II	Take exam II by Sunday Oct 23 4:00 pm in online testing center
20%	Exam III	Take exam III by Sunday Dec 4 4:00 pm in online testing center
35%	Oral Group Presentation	See schedule below
5 %	Class Participation

Because the instructor will raise the student’s lowest exam score by 10 points, the final average is calculated using the following formula:

Final Grade = (Best Exam Score *.20) + (Second Best Exam Score *.20) + ((Worst Exam Score + 10) * .2) + (Oral Grade *.35) + Class Participation

The conversion from a numeric final average to a course letter grade is strictly enforced since the grading generosity comes from adding 10 points to the lowest exam score. The letter grades use the following scale:

92.00 or above	A
90.00 to 91.99	A-
88.00 to 89.99	B+
82.00 to 87.99	B
80.00 to 81.99	B-
78.00 to 79.99	C+
72.00 to 77.99	C
70.00 to 71.99	C-
Below 70.00	F

Grading Philosophy. Professors do not “give” grades. Students “earn” grades. I take grading very seriously. I thoughtfully grade each assessment item on the assessment sheets. A sub-culture has emerged among some (certainly not all) graduate students that graduate students are “customers” and that everything they do should be given an A. Such a view dilutes the value of your education. I am morally obligated to clearly define expectations (which I do on a very detailed syllabus), to help you as much as I can before your exams and oral presentations (which I do for each individual and group), and to grade the actual performance using the assessment sheets.

Protesting grades on these grounds are not effective: ignorance about when something is due (that never works-read the syllabus for due dates), ignorance of an assessment item (that never works, everything is posted in Mygateway), different perception of performance (as an outside and experienced observer, I am certainly more objective than the student who self-assesses!), personal problems (must be documented and discussed before an exam or presentation), all the hard work they did (that’s an input, not an output), etc.

I must treat and assess each student the same—fairly and consistently. I cannot make exceptions for some students. All that said, I have great empathy for college students, having been one myself for nine years! I care about your learning. I want to see all students earn high grades!

Exams:

Students must schedule a time to take an exam PRIOR to the exam due date at the On-Line Testing Center on campus. This OTC's location is room 94 J.C. Penny Building Conference Center OTC proctors can be reached via email at assessctr@umsl.edu or by telephone at 516-4600.

Students must arrange appointments for test taking in advance. The testing center timeslots fill up quickly, so schedule your appointment a few weeks in advance.

Exam due dates are strictly followed. Extensions will NOT be given unless under extreme documentable circumstances.

Exams are closed book, closed notes, and closed internet. All you need is your well-prepared brain and a photo ID to show the attendant at the online testing center.

The exams cover material from the assigned readings, assigned videos/webinars/Voicethreads, professor’s lectures, and group presentations. The exam study guides posted in Mygateway will guide you as you work your way through the modules.

Exams are NOT cumulative.

Students will take 3 exams. The instructor will raise the student’s lowest exam score by 10 points.

Based on years of experience, students are much more likely to perform well on exams if students:

A. Set aside 10 to 15 hours a week to work on a module-put the time slot on your family and work calendars

B. Printed the study guide before working through a module

C. Closely read required readings and closely watch webinars and required videos

D. Actively participate in your learning—answer the study guide questions as you read and watch assigned materials.

E. Start a study group! A study group is an effective and pleasant way to reinforce learning.

Students who have earned As on past exams report that they have followed A through D/E and studied for the exam for 5 to 10 hours the week prior to the exam. I suggest you schedule time each week to read assignments and schedule 5 to 10 hours the week prior to the exam for studying.

If students have not done A through D, students find it overwhelming to read all the assignments and watch all the videos/webinars in the week prior to the exam.

I want you all to succeed! Please follow my advice!

Oral Group Presentation:

The class will be divided into 8 groups. Each group is responsible for presenting a 45 to 50 minute presentation to the class. Each group will be assigned a different IT topic:

Group 1: Organizational uses of social media

Group 2: Green IT
Group 3: Internet of Things

Group 4: IT Security and Privacy

Group 5: Digital Fabrication (3-D printing)

Group 6: Digital Divide
Group 7: IT Entrepreneurs

Group 8: The Rise of the Robots

Important Information for Group Projects:

Advice and Checklists for Oral Group Presentations

Information about required Academic Articles

Watch recording on finding academic articles (in mygateway under GROUP PROJECT MATERIALS folder)

Information about required Primary Sources

Watch webinar on interview tips (in mygateway under GROUP PROJECT MATERIALS folder)

Information about Citations

PRESENTATION TIMING: The entire presentation should be between 45 and 50 minutes

Each group should spend their time in approximately the following way: (Again, some topics lend themselves to a slightly different format, so be sure to look at my links to your topic.)

Overview of the topic. Provide general statistics about your topic; why is your topic important to general managers? How much money do companies spend on your topic? What are the promised benefits of this topic if properly managed? What are the potential pitfalls if mis-managed? What will we learn from your presentation? If you cite surveys, YOU MUST TELL US ABOUT THE SAMPLE in terms of size of organizations that participated (such as Fortune 500), geographic dispersion (such as U.S. or global), sample size, and date of data collection. You'll be surprised how surveys report very different figures because of sample diversity. (~10 minutes)

Real–world examples: Explain your topic with rich examples based on your primary and secondary sources. (For organizational uses of social media, “examples” might include examples of how specific companies engage customers in social media sites; for Green IT group, “examples” may include how specific organizations dispose of e-waste, or specific company’s Green IT polices and practices.) Why did you select these examples? How are they representative of the lessons you are trying to demonstrate? (~20 minutes)

Generalizations/Lessons Learned/Best Practices: Do a cross-case comparison of similarities and differences among the examples. Extract a set of lessons or best practices for the general manager; tie these lessons back to the examples. (~5 minutes)

Audience Activity. Each group should only plan 35 to 40 minutes of content to allow 5 to 10 minutes of audience interaction. In the past, students have done very creative things for audience participation including “Name that Entrepreneur”, a short Jeopardy game, a short survey, Taboo game, stand up sit down, etc. Groups normally reward participation with small prizes like candy. (~5 to 10 minutes)

PRESENTATION MATERIALS:

Each group will develop power point slides (or Prezi).

On the day of your presentation, please provide a STAPLED, hardcopy set of slides for your instructor. Please print only 2 slides per page.

Please load your final power point slides in GROUP X Group Pages under FILE EXCHANGE.

Please name the final version of your power point slides exactly as indicated below:

Group	Oral Presentation File Name File names are case sensitive
Group 1: Organizational uses of social media	SocialMediaHYBRIDFall16.pptx
Group 2: Green IT	GreenITHYBRIDFall16.pptx
Group 3: Internet of Things	IoTHYBRIDFall2016.pptx
Group 4: IT Security and Privacy	SecurityHYBRIDFall16.pptx
Group 5: Digital Fabrication (3-D printing)	3DHYBRIDFall16.pptx
Group 6: Digital Divide	DigitalDivideHYBRIDFall16.pptx
Group 7: IT Entrepreneurs	EntrepreneurHYBRIDFall16.pptx
Group 8: The Rise of the Robots	RobotsHYBRIDFall16.pptx

I am very happy to work with groups on their specific topic. I strongly suggest that I meet with your groups several times. At a MINIMUM, I want to review your power point slides at least a week before your presentation. Please load your review slides onto your Group’s File Exchange in Mygateway, then send me an email with the filename you want me to review, along with some times and a contact number for me to call your group.

Oral Group Presentation Grades:

Oral presentations are graded as a group grade rather than as individual grades. Oral group presentations will be graded using the following form: oral group grade form

Individuals in a group never contribute the exact equal amounts of time, content, and value. This often leads to some people feeling they worked more than others, and some people feeling left out. Usually a leader emerges, one who will hopefully help find the gifts of each individual. Unfortunately, I cannot effectively intervene in these matters, and rely on you as adults to ensure that all members of your group meaningfully contribute to the data gathering, interviewing, analysis, slide design, and presenting the final project.

All group members will receive the same grade for the oral presentation, provided that all members agree that each individual made a significant contribution. If a group member has not meaningfully or fully participated, I will assume that group member was legitimately distracted by other life issues such as illness or heavy work travel. I do expect that members who do not fully participate show their integrity by willingly reducing their percentage of contribution. It is no shame to not fully participate because of legitimate reasons. It is unethical to ask other group members to falsely report contribution percentages.

In order to provide some accountability, albeit imperfect, I will ask that each group fill in the following form and each group member must sign it. This form is due on the day of presentation.

Please print, fill in, and have every member sign a copy of: group contribution form .

Attendance Policy/Class Participation:

Attendance will be taken at the start of each scheduled class on REQUIRED attendance days.

Students must attend all group presentation or students will be required to write 250 word essays on each missed presentation. The essay questions are: "Why is the topic important to general managers? What are the promised benefits of this topic, the potential pitfalls, and overall lessons you learned from the presentation?" Essays are due Dec 12 by 8:00 am. If essays are not turned in, the student will receive a delayed grade in the course.

FACE-TO-FACE CLASS SCHEDULE

DATE	ACTIVITY	PREPARATION FOR CLASS	LEARNING GOAL OF CLASS
1. Saturday Aug 27	Course Overview	Read Syllabus	Understand: · How individuals will be graded · How to do modules · How to schedule exams · How to stay on track
	Assign Students to Group Projects	Review syllabus links to group project topic descriptions before class	Understand: · How group projects will be graded · How to find academic references · How to stay on track
2. Saturday Sept 10	In-class Group Project Work Day	Be prepared with a group progress report on primary sources
3. Saturday Oct 15	Group 1: Organizational uses of social media (9:00 am to 9:50 am) Group 2: Green IT (10:00 am to 10:50 am) Professor meet with remaining groups (11:00 am to noon)
4. Saturday Nov 12	Group 3: Internet of Things (9:00 am to 9:50 am) Group 4: IT Security and Privacy (10:00 am to 10:50 am) Group 5: 3-D printing (11:00 am to 11:50 am)
5. Saturday Dec 10	Group 6: Digital Divide (9:00 am to 9:50 am) Group 7: IT Entrepreneurs (10:00 am to 10:50 am) Group 8: The Rise of the Robots (11:00 am to 11:50 am)

SELF-STUDY SCHEDULE

Suggested Work Schedule	Module	Read or Watch	Learning Objectives
Week 1 of semester	Course Overview	Read: Lacity (2016), “Why General Managers Need to Actively Participate in Information Technology Decisions” Watch Voicethreads posted in MyGateway under course overview folder	Understand: ·Why general managers need to participate in IT governance ·IT spend-world, country, firm ·IT-enabled competitive advantage, business process excellence, and cost containment
Week 2 of semester	IT Governance	Read: Kappelman, L., McLean, E., Johnson, V. and Torres, R. (2016), “The 2015 SIM IT Issues and Trends Study,” MIS Quarterly Executive, 15(1), 55-83. Watch Voicethreads posted in MyGateway under IT Governance folder	Understand: · Understand IT departments (structure, role of CIO) · Understand services performed by IT departments · Understand IT governance
Week 2 of semester	IT Technology and Management Trends	Watch Voicethreads posted in MyGateway under Technology and Management Trends folder Read: Gartner Identifies the Top 10 Strategic Technology Trends for 2016: http://www.gartner.com/newsroom/id/3143521 Watch Video: Gartner 2016 top ten trends: https://www.youtube.com/watch?v=KjnfOhCbCr4	Understand: · Current IT management trends Current IT technology trends
Week 3 of semester	Effects of IT on organizational competitiveness and global economies	Read: Brynjolfsson, E. and McAfee, A. The Second Machine Age, 2014, Norton, New York .Chapters 1 &2. Watch Videos: TED talks by the authors: Andrew McAfee at TED: What will future jobs look like? Erik Brynjolfsson at TED: The key to growth? Race with the machines TEDtalks available at you-tube and also at http://secondmachineage.com/press-media/	Understand: · First and second machine age · How have the bounds of technological capabilities changed from 2009 to 2014? · What will technology’s capabilities likely be in the future? · What does the Second Machine Age imply for the nature of work and global economic prosperity?
Take exam I by Sunday Sept 18 4:00 pm in online testing center
Weeks 6-7 of semester	Organizational Acceptance of Information Technologies	Read: Rogers, E.M. (2006), Diffusion of Innovations, New York, Free Press, fourth or fifth edition. Read Chapter 1. Watch & listen: Webinar Adoption of Innovations I Read: Gartner hype cycle: http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp Read: Christensen, C., Raynor, M., and McDonald, R. (2015), “Disruptive Innovations,” Harvard Business Review, 93(12): 45-53. Watch 3 videos: Professor Rosemann’s overview of Roger’s theory: https://www.youtube.com/watch?v=kxVeLlTEgtU Harvard Business Review’s introduction to Christensen’s Disruptive Innovation: https://www.youtube.com/watch?v=mbPiAzzGap0 https://www.youtube.com/watch?v=Cu6J6taqOSg Watch webinars posted in MyGateway under Organizational Acceptance of Information Technologies folder	Understand: · Roger’s Adoption Curve · Rogers’ Theory on Determinants of Individual Adoption · Roger’s Theory on Determinants of Organizational Adoption · Consequences of innovations · Innovation Research biases · Gartner Hype Cycle phases · Christensen’s theory of disruptive innovation
Weeks 8-9 of semester	Management of Large Scale IT-enabled Business Projects	Read: short except on Project Management from Lacity, M. (editor), (2008), Major Currents in Information Systems: The Management of Information Systems, Volume 4 (series editors: Willcocks, L., and Lee, A.), Sage, London. Read Lynch Standish Group 2015 Chaos Report Read: Nelson, R., (2007), "IT Project Management: Infamous Failure, Classic Mistakes, and Best Practices," MISQE, Vol. 6, 2, pp. 67-78. Read: Nelson, R. (2014), “IT Project Estimation: Contemporary Practices and Management Guidelines,”MISQE, Vol. 13, 1, pp. 15-30. Watch You-tube videos on Project failures Watch Webinars	Understand: · Waterfall vs. Agile methods · Statistics/measures on project success rates · Reasons projects fail · Project management best practices · Change management objectives and practices
Take Exam II by Sunday Oct 23 4:00 pm in online testing center
Week 11 of semester	IT Sourcing	Read: Lacity, M. and Willcocks, L. (2013), “Sourcing of Information Technology Services,” The Computing Handbook Set, Information Systems and Information Technology (Volume II)(Heikki Topi, ed.), Article 60. Watch webinars posted in MyGateway under IT Sourcing folder	Understand: · IT Sourcing decisions(options, locations, other) · determinants of IT sourcing decisions · outsourcing success rates · determinants of ITO outcomes · enduring ITO challenges
Week 12 of semester	Cloud Services	Read: Loebbecke, C., Thomas, B., and Ulrich, T., “Assessing Cloud Readiness at Continental AG,” MIS Quarterly Executive, (11)1: 11-23. Read: Lacity, M., and Reynolds, P. (2014), “Cloud Services Practices for Small and Medium-sized Enterprises,” MIS Quarterly Executive, Vol. 13, 1, pp. 31-44. Watch webinars posted in MyGateway Cloud Services folder	Understand: · Cloud basics · What value do clients seek from cloud services? · What practices ensure success? · Is cloud services is becoming the “great equalizer” between large and small-sized firms?
Week 13 of semester	Blockchain	Read Chapters 1, 2, 10: Tapscott, D., and Tapscott, A. (2016), Blockchain Revolution: How the Technology Behind Bitcoin Is Changing Money, Business, and the World, Penguin Random House, NY Watch video: The real value of bitcoin and crypto currency technology - The Blockchain explained Watch webinars posted in MyGateway under Blockchain folder	Understand that Blockchain is the underlying protocol that enables the first cryptocurrency, Bitcoin. Understand Bitcoin and Blockchain so you can ponder the more provocative idea of applying Blockchain to transform or disrupt business models in other industries.
Take Exam III by Dec 4, 4:00 pm in online testing center