PALGRAVE SERIES ON TECHNOLOGY, WORK, AND GLOBALIZATION

Series Editors:

Dr. Leslie P. Willcocks

Professor of Information Systems

Information Systems and Innovation Group
London School of Economics
Houghton Street
London  WC2A 2AE

Dr. Mary C. Lacity

College of Business  Administration

 University of Missouri-St. Louis

 One University Boulevard

 St. Louis MO, 63121-4499

 phone: 314-516-6127

 email: Mary.Lacity@umsl.edu

Books may be purchased from the Palgrave Website or from amazon.com

Purpose of the Series:

Technology is all too often positioned as the welcome driver of globalization. The popular press neatly packages technology’s influence on globalization with snappy sound bites, such as “any work that can be digitized, will be globally sourced.” Cover stories report Indians doing US tax returns, Moroccans developing software for the French, Filipinos answering UK  customer service calls, and the Chinese doing everything for everybody. Most glossy cover stories assume that all globalization is progressive,  seamless, intractable, and leads to unmitigated good. But what we are experiencing in the twenty-first century in terms of the interrelationships between technology, work and globalization is both profound and highly complex.

 

We launched this series to provide policy makers, workers, managers, academics, and students with a deeper understanding of the complex interlinks and influences between technological developments, including in information and communication technologies, work organizations and patterns of globalization. The mission of this series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology. To us, substantial research on globalization considers multiple perspectives and levels of analyses. We seek to publish research based on in-depth study of developments in technology, work and globalization and their impacts on and relationships with individuals, organizations, industries, and countries. We welcome perspectives from business, economics, sociology, public policy, cultural studies, law, and other disciplines that contemplate both larger trends and micro-developments from Asian, African and Latin American, as well as North American and European viewpoints.

 

Proposal Submissions:

We encourage other researchers to submit proposals to the series, as we envision a protracted need for scholars to deeply and richly analyze and conceptualize the complex relationships among technology, work and globalization.  Please follow the submissions guidelines  on the Palgrave website.   Stephen Rutt ( email: s.rutt@palgrave.com) is the publishing director for the series:

Stephen Rutt
Global Publishing Director
Economics, Business and Management
Academic and Professional Publishing
Palgrave Macmillan
Houndmills, Basingstoke
Hampshire, RG21 6XS
UK

Books in the Series:

Global Sourcing of Business and IT Services by Leslie Willcocks and Mary Lacity, 2006

 

The first book in the series, Global Sourcing of Business and IT Services by Leslie Willcocks and Mary Lacity is based on over 1000 interviews with clients, suppliers, and advisors and fifteen years of study. The specific focus is on developments in outsourcing, offshoring, and mixed sourcing practices from client and supplier perspectives in a globalizing world. We found many organizations struggling. We also found other practitioners adeptly creating global sourcing networks that are agile, effective, and cost efficient. But they did so only after a tremendous amount of trial-and-error and close attention to details.  All our participant organizations acted in a context of fast moving technology, rapid development of supply side offerings, and ever changing economic conditions. 

Knowledge Processes in Globally Distributed Contexts by Julia Kotlarsky, Ilan Oshri, and  Paul van Fenema, 2008

 

This book examines the management of knowledge processes of global knowledge workers. Based on substantial case studies and interviews, the authors—along with their network of co-authors— provide frameworks, practices, and tools that consider how to develop, coordinate, and manage knowledge processes in order to create synergetic value in globally distributed contexts. Chapters address knowledge sharing, social ties, transactive memory, imperative learning, work division and many other social and organizational practices to ensure successful collaboration in globally distributed teams.

Offshore Outsourcing of IT Work, by Mary Lacity and Joseph Rottman, 2008

 

Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships.  While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed experiences be reconciled? The research reveals that offshore outsourcing can deliver on its promises, but only if both clients and suppliers diligently manage the details. In this book, the authors provide specific practices that managers can use, and detailed case studies which illustrate how these practices are embedded and enacted within client and supplier firms.

Global Challenges for Identity Policies by Edgar Whitley and Ian Hosein, 2008

 

Governments are rapidly developing and transforming national policies for identity management.  Comprehensive identity policies involve creating or adapting schemes for the collection and processing of individual–specific data that will be shared across services, both within and beyond government, often for a variety of purposes.  The range of bodies involved in such policy developments is extensive, raising important issues both for the government led implementation of such policies and for academics to study and engage the policy deliberations as they take place.  This book provides a comprehensive review of identity policies as they are being implemented in various countries around the world and considers the key arenas where identity policies are developed and provides intellectual coherence for making sense of these various activities.

Exploring Virtuality within and Beyond Organizations by Niki Panteli and Mike Chiasson, 2008

 

This book argues that there has been a limited conceptualization of virtuality and its implications on the management of organizations.  Based on illustrative cases, empirical studies and theorizing on virtuality, this book goes beyond the simple comparison between the virtual and the traditional to explore the different types, dimensions and perspectives of virtuality.  Almost all organizations are virtual, but they differ theoretically and substantively in their virtuality. By exploring and understanding these differences, researchers and practitioners gain a deeper understanding of the past, present and future possibilities of virtuality.  The collection is designed to be indicative of current thinking and approaches, and provides a rich basis for further research and reflection in this important area of management and information systems research and practice.

ICT and Innovation in the Public Sector by Francesco Contini and Giovan Franceso Lanzara, 2008

 

This book examines the theoretical and practical issues of implementing innovative ICT solutions in the public sector.  The book is based on a major research project sponsored and funded by the Italian government (Ministry of University and Research) and coordinated by Italy’s National Research Council and the University of Bologna during the years 2002-2006.  The authors, along with a number of coauthors, explore the complex interplay between technology and institutions, drawing on multiple theoretical traditions such as institutional analysis, actor network theory, social systems theory, organization theory and transaction costs economics.  Detailed case studies offer realistic and rich lessons.  These cases studies include e-justice in Italy and Finland, e-bureaucracy in Austria, and Money Claim On-Line in England and Wales.

Global Sourcing: Services, Knowledge and Innovation edited by Ilan Oshri, Julia Kotlarsky, and Leslie Willcocks, 2008

 

The chapters of this book give wide and in-depth coverage to the global IT sourcing phenomenon. The research has been carried out in client organizations and suppliers. Most major economic sectors are represented, and the geographical spread and diversity of types of sourcing is considerable. Thus Chapter 1 looks at German client experiences of outsourcing, Chapter 2 at Scandinavian experiences of using Indian suppliers, while Chapter 3 studies five Dutch clients and Chapter 4 researches Chinese supplier experiences in Japan, Europe and the USA. Chapter 5 looks at a US company’s attempts to coordinate wholly-owned sites in Ireland, India and the USA, while Chapters 6, 7 and 8 look at USA-India, Ireland-India and Netherlands-India outsourcing relationships respectively. Chapters 9 and 10 have their primary focus on Germany and near-shoring to Poland, but also to Romania and Slovakia as well as offshoring to India. Our final chapter looks at a major Indian supplier delivering services to a Dutch global bank from centres in Mumbai, the Netherlands, Sao Paulo, Budapest and Luxembourg.