Series Editors:

Dr. Leslie P. Willcocks

Professor of Information Systems

Information Systems and Innovation Group
London School of Economics
Houghton Street
London  WC2A 2AE

Dr. Mary C. Lacity

College of Business  Administration

 University of Missouri-St. Louis

 One University Boulevard

 St. Louis MO, 63121-4499

 phone: 314-516-6127


Books may be purchased from the Palgrave Website or from

Purpose of the Series:

Technology is all too often positioned as the welcome driver of globalization. The popular press neatly packages technology’s influence on globalization with snappy sound bites, such as “any work that can be digitized, will be globally sourced.” Most glossy cover stories assume that all globalization is progressive,  seamless, intractable, and leads to unmitigated good. But what we are experiencing in the twenty-first century in terms of the interrelationships between technology, work and globalization is both profound and highly complex. We launched this series to provide policy makers, workers, managers, academics, and students with a deeper understanding of the complex interlinks and influences between technological developments, including in information and communication technologies, work organizations and patterns of globalization. The mission of this series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology. To us, substantial research on globalization considers multiple perspectives and levels of analyses. We seek to publish research based on in-depth study of developments in technology, work and globalization and their impacts on and relationships with individuals, organizations, industries, and countries. We welcome perspectives from business, economics, sociology, public policy, cultural studies, law, and other disciplines that contemplate both larger trends and micro-developments from Asian, African and Latin American, as well as North American and European viewpoints.


Proposal Submissions:

We encourage other researchers to submit proposals to the series, as we envision a protracted need for scholars to deeply and richly analyze and conceptualize the complex relationships among technology, work and globalization.  Please follow the submissions guidelines  on the Palgrave website.   

Books in the Series


Books in the Series:

1. Global Sourcing of Business and IT Services by Leslie P. Willcocks and Mary C. Lacity is the first book in the series. The book is based on over 1000 interviews with clients, providers and advisers and 15 years of study. The specific focus is on developments in outsourcing, offshoring and mixed sourcing practices from client and provider perspectives in a globalizing world.  The authors found many organizations struggling. They also found some organizations adeptly creating global sourcing networks that are agile, effective and cost-efficient. But they did so only after a tremendous amount of trial and error and close attention to details. All our participant organizations acted in a context of fast moving technology, rapid development of supply-side offerings, and ever changing economic conditions.

2. Knowledge Processes in Globally Distributed Contexts by Julia Kotlarsky, Ilan Oshri and Paul van Fenema, examines the management of knowledge processes of global knowledge workers. Based on substantial case studies and interviews, the authors – along with their network of co-authors – provide frameworks, practices and tools that consider how to develop, coordinate and manage knowledge processes in order to create synergetic value in globally distributed contexts. Chapters address knowledge sharing, social ties, transactive memory, imperative learning, work division and many other social and organizational practices to ensure successful collaboration in globally distributed teams.

3. Offshore Outsourcing of IT Work by Mary C. Lacity and Joseph W. Rottman explores the practices for successfully outsourcing IT work from Western clients to offshore providers. Based on over 200 interviews with 26 Western clients and their offshore providers in India, China and Canada, the book details client-side roles of chief information officers, program management officers and project managers and identifies project characteristics that differentiated successful from unsuccessful projects. The authors examine ten engagement models for moving IT work offshore and describe proven practices to ensure that offshore outsourcing is successful for both client and provider organizations.

4. Exploring Virtuality within and Beyond Organizations by Niki Panteli and Mike Chiasson argues that there has been a limited conceptualization of virtuality and its implications on the management of organizations. Based on illustrative cases, empirical studies and theorizing on virtuality, this book goes beyond the simple comparison between the virtual and the traditional to explore the different types, dimensions and perspectives of virtuality. Almost all organizations are virtual, but they differ theoretically and substantively in their virtuality. By exploring and understanding these differences, researchers and practitioners gain a deeper understanding of the past, present and future possibilities of virtuality. The collection is designed to be indicative of current thinking and approaches, and provides a rich basis for further research and reflection in this important area of management and information systems research and practice.

5. ICT and Innovation in the Public Sector by Francesco Contini and Giovan Francesco Lanzara examines the theoretical and practical issues of implementing innovative ICT solutions in the public sector. The book is based on a major research project sponsored and funded by the Italian government (Ministry of University and Research) and coordinated by Italy’s National Research Council and the University of Bologna during the years 2002–2006. The authors, along with a number of co-authors, explore the complex interplay between technology and institutions, drawing on multiple theoretical traditions such as institutional analysis, actor network theory, social systems theory, organization theory and transaction costs economics. Detailed case studies offer realistic and rich lessons. These cases studies include e-justice in Italy and Finland, e-bureaucracy in Austria, and Money Claim On-Line in England and Wales.

6. Outsourcing Global Services: Knowledge, Innovation, and Social Capital edited by Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks assembles the best work from the active participants in the Information Systems Workshop on Global Sourcing which began in 2007 in Val d’Isere, France. Because the quality of the contributions was exceptional, we invited the programme chairs to edit a book based on the best papers at the conference. The collection provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing.

7. Global Challenges for Identity Policies by Edgar Whitley and Ian Hosein provides a perfect fit for the series in that the authors examine identity policies for modern societies in terms of the political, technical and managerial issues needed to prevent identity fraud and theft. The scale of the problem exceeds political boundaries and the authors cover national identity policies in Europe and the rest of the world. Much of the book provides in-depth discussion and analysis of the United Kingdom’s National Identity Scheme. The authors provide recommendations for identity and technical policies.

8. E-Governance for Development by Shirin Madon examines the rapid proliferation of e-Governance projects aimed at introducing ICT to improve systems of governance and thereby to promote development. In this book, the author unpacks the theoretical concepts of development and governance in order to propose an alternative conceptual framework, which encourages a deeper understanding of macro- and micro-level political, social and administrative processes within which e-Governance projects are implemented. The book draws on more than 15 years of research in India during which time many changes have occurred in terms of the country’s development ideology, governance reform strategy and ICT deployment.

9. Bricolage, Care and Information Systems, edited by Chrisanthi Avgerou, Giovan Francesco Lanzara and Leslie P. Willcocks, celebrates Claudio Ciborra’s Legacy in Information Systems Research. Claudio Ciborra was one of the most innovative thinkers in the field of information systems. He was one of the first scholars who introduced institutional economics in the study of IS; he elaborated new concepts, such as ‘the platform organization’, ‘formative contexts’; and he contributed to the development of a new perspective altogether through Heideggerian phenomenology. This book contains the most seminal work of Claudio Ciborra and work of other authors who were inspired by his work and built upon it.

10. China’s Emerging Outsourcing Capabilities edited by Mary C. Lacity, Leslie P. Willcocks and Yingqin Zheng, marks the tenth book in the series. The Chinese government has assigned a high priority to science and technology as its future growth sectors. China has a national plan to expand the information technology outsourcing (ITO) and business process outsourcing (BPO) sectors. Beyond the hopes of its leaders, is China ready to compete in the global ITO and BPO markets? Western companies are increasingly interested in extending their global network of ITO and BPO services beyond India and want to learn more about China’s ITO and BPO capabilities. In this book, we accumulate the findings of the best research on China’s ITO and BPO sector by the top scholars in the field of information systems.

11. The Outsourcing Enterprise: From Cost Management to Collaborative Innovation is by Leslie Willcocks, Sara Cullen, and Andrew Craig.  The central question answered in this book, “How does an organization leverage the ever growing external services market to gain operational, business, and strategic advantage?” The book covers the foundations of mature outsourcing enterprises that have moved outsourcing to the strategic agenda by building the relationship  advantage, selecting and levering suppers, keeping control through core retained capabilities, and collaborating to innovate.  The book provides proven practices used by mature outsourcing enterprises to govern, design, and measure outsourcing. The final chapter presents practices on how mature outsourcing enterprises prepare for the next generation of outsourcing.


12. Governing through Technology by Jannis Kallinikos is thoughtful scholarship that examines the relationships among information, technology, and social practices.  The author discusses the regulative regime of technology,  and issues of human agency control and complexity in a connected world. He provides a valuable counter perspective  to show that social practices are, in part, unmistakeably products of technologies, that technologies are, through historical processes, embedded in the social fabric, and that, if technological determinism is naive, the notion of the regulative regime of technology remains alive and well into the internet age.


13. Enterprise Mobility: Tiny Technology with Global Impact on Information Work by Carsten Sørensen explores how mobile technologies are radically changing the way work is done in organizations.  The author defines enterprise mobility as the deployment of mobile information technology for organisational purposes. The author contrasts how large technology projects in organisations, such as enterprise resource planning (ERP) implementations, will increasingly be managed differently because of mobile technology.  The introduction of mobile technology supporting organisational information work will often be driven by individuals, small teams, or as part of departmental facilitation of general communication services.


14. Collaboration in Outsourcing: A Journey to Quality edited by Sjaak Brinkkemper and Slinger Jansen is based on an integrated program of outsourcing research at Utrecht University in the Netherlands.   The book is written for practitioners based on interviews and case studies in many global outsourcing firms including Cisco, IBM, Deloitte, Infosys, Logica, and Partni—to name a few.   The 16 chapters are short, tight, and written to communicate best practices quickly.  The chapters cover the topics of governance, knowledge management, relationship management, and new trends in software development outsourcing.


15. Advanced Outsourcing Practice:  Rethinking ITO, BPO, and Cloud Services by Mary Lacity and Leslie Willcocks is written for seasoned outsourcing practitioners ready to master the advanced practices. In particular, the authors show how practitioners can optimize the strategic value inherent in offshore outsourcing, shared services, bundled services, impact outsourcing, advanced BPO, rural outsourcing, and cloud computing. This book will be a vital resource for all practitioners looking to reinvigorate, leverage and render strategic their outsourcing enterprise.


16. Sustainable Global Outsourcing: Achieving Social and Environmental Responsibility by Ron Babin and Brian Nicholson examines how clients and providers achieve social and environmental sustainability in outsourcing relationships.  The book covers the reasons to consider sustainability and how to measure and integrate sustainability to deliver shared benefits.  The book includes case studies, survey results, and frameworks that effectively illustrate lessons and arm practitioners with actionable insights.


In addition to the books already published and under contract, we have several other manuscripts under review but always need more. We encourage other researchers to submit proposals to the series, as we envision a protracted need for scholars to deeply and richly analyse and conceptualize the complex relationships among technology, work and globalization. Please follow the submissions guidelines on the Palgrave website (

Leslie P. Willcocks

Mary C. Lacity

October 2012