Management
of Information Systems
Spring 2014
Dr. Mary C.
Lacity
233 Express Scripts Hall
(314) 516-6127 (work)
(314) 516-6827 (fax)
Email:
Mary.Lacity@umsl.edu
Homepage: http://www.umsl.edu/~lacitym
Office Hours: Thursday 5:45pm to 6:45pm (no
appointment needed—just stop in!); other times by appointment
Bulletin
description: This course provides
an overview of the established and contemporary issues related to managing
information systems within organizations. Topics include:
Global
IT spend
Role
of the Chief Information Officer (CIO)
IT-enabled
business processes (e.g., ERP, CRM, SCM)
Managing
IT within and across organizations (i.e., IT strategy, governance,
organizational structures, technology acceptance)
Impact of IT on organizational competitiveness and
global economies
Managing IT-enabled projects; Systems analysis and
design; Change management
Business
Intelligence and Big Data
IT
sourcing arrangements (offshore outsourcing, cloud computing)
IT
issues related to security, privacy, intellectual property rights, and ethics
Societal
impacts of IT such as Green IT
IT
entrepreneurship
E-business
technologies (HTML)
Business
value of emergent technologies (e.g., RFID, Social Networking)
Dr. Mary Lacity is Curators’ Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Visiting Professor at the London School of Economics, a Certified Outsourcing Professional ®, Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels and the Everest Group, Co-editor of the Palgrave Series: Work, Technology, and Globalization, and on the Editorial Boards for Journal of Information Technology, MIS Quarterly Executive, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal. Her research focuses on global outsourcing of business and IT services. She has conducted case studies and surveys of hundreds of organizations on their outsourcing and management practices. She has given executive seminars world-wide and has served as an expert witness for the US Congress. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published 16 books, most recently The Rise of Legal Services Outsourcing (Bloomsbury Publishing, London, forthcoming in 2013; co-authors Leslie Willcocks and Andrew Burgess.) and Advanced Outsourcing Practice: Rethinking ITO, BPO, and Cloud Services (Palgrave, London, 2012; co-author Leslie Willcocks). Her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She was Program Co-chair for ICIS 2010. Before earning her Ph.D. at the University of Houston, she worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA.
I have tried to select the highest quality
readings.
We will also read selected chapters from two books. Check Google Books, as sometimes first
two chapters can be read online for free.
New and used books may also be purchased from Amazon.
|
Citation |
Chapters
we read and discuss |
|
Friedman,
Thomas, The World is Flat, Farrar,
Strauss, and Giroux, New York, 2007. ISBN: 0-374-29278-7 |
Chapters
1 & 2 |
|
Rogers,
E.M., Diffusion of Innovations, New York, Free Press, 2006, fourth or
fifth edition. ISBN:
0743222091 |
Chapters
1 |
You will need access to an HTML guide. Choose
any HTML guide that includes HTML
Extended Color Names and HTML Tag References. If you do not wish to buy an HTML
reference book, you may find all the HTML help you need online:
Use this for extended
codes: http://immigration-usa.com/html_colors.html
http://www.htmldog.com/reference/htmltags/
PERCENT
|
REQUIREMENT |
DUE DATE |
10% |
Web
Page Assignment |
Monday, February 10, 8:00
am 10
points are deducted for each day the assignment is late. First 10 points deducted at 8:01am of
due date. |
20% |
Exam
I |
Thursday,
February 20 in class |
20% |
Exam
II |
Thursday,
March 20 in class |
30% |
Oral
Group Presentation |
See
schedule below |
20% |
Exam
III |
Thursday,
May 8 in class |
Students will take 3
exams, but may drop the lowest exam score.
If students are satisfied with their first two exams, they do not have
to sit for the third exam provided they attended all the student oral
presentations or write 250 word essays on each missed presentation.
The instructor will
email a tentative grade after the oral group presentations have all been
graded. The student may accept the
tentative grade as the final grade, or may elect to sit for the third
exam.
The exams will cover
material from the assigned readings, assigned videos/webinars,
professor’s lectures, group presentations, handouts, and
assignments. Exams are NOT
cumulative. No make up exams will be given without prior instructor permission or
under extreme documentable circumstances.
Based on years of experience, students are
much more likely to perform well on exams if students:
A. Closely read required readings
B. Closely watch webinars and required videos
C. Actively participate in your
learning—take notes, ask questions if you have any, engage in discussions
with your group members
If student have done
A through C, studying for the exam is much easier because students may primarily
study from the slides and briefly review readings. Students who have earned As on past
exams report that they have followed A through C and studied for the exam for 5
to 10 hours the week prior to the exam.
I suggest you schedule time each week to read assignments and schedule 5
to 10 hours the week prior to the exam for studying.
If students have not
done A through C, students find it overwhelming to read all the assignments and
watch all the webinars in the week prior to the exam.
The first assignment
in IS 5800 is to create a personal web page following a standard format. In addition to providing a context for
learning HTML, these pages help me and other students get to know one another.
Students will be responsible for building their own web pages. While the
technical skills will be taught during the class sessions, the assignment
allows for personal creativity. Most students find this exercise fun and worthwhile.
Web page assignment
Standard Home Page
http://www.umsl.edu/~lacitym/mis480a.htm
The class will be divided into 8 groups. Each
group is responsible for presenting a 50 to 55 minute presentation to the
class. Each group will be assigned a different IT topic:
Group 2: Business
Intelligence
Group
3: Emerging Technologies: RFID
Group
4: Green IT
Group
5: IT Security and Privacy
Group
6: Emerging Technologies: corporate uses of social networks
Group
7: Cloud Computing
Group
8: IT Entrepreneurs
PRESENTATION
TIMING: The entire presentation should be between 50 and 55 minutes
Each group should spend their time in
approximately the following way: (Again, some topics lend themselves to a
slightly different format, so be sure to look at my links to your topic.)
Overview of the topic. Provide general
statistics about your topic; why is your topic important to general managers?
How much money do companies spend on your topic? What are the promised benefits
of this topic if properly managed?
What are the potential pitfalls if mis-managed? What will we learn
from your presentation? If you cite surveys, YOU MUST TELL US ABOUT THE SAMPLE
in terms of size of organizations that participated (such as Fortune 500),
geographic dispersion (such as U.S. or global), sample size, and date of data
collection. You'll be surprised how
surveys report very different figures because of sample diversity. (~5 to 10
minutes)
Real–world examples: Explain your topic
with rich examples based on your primary and secondary sources. (For the CIO group,
“examples” would be stories of actual CIOs. For corporate uses of social networks,
“examples” might include examples of how specific companies engage
customers in social media sites; for RFID group, “examples” may
include how RFID is used in medicine, or business, etc.) Why did you select these examples? How are they representative of the
lessons you are trying to demonstrate? (~20 to 25 minutes)
Generalizations/Lessons Learned/Best
Practices:
Do a cross-case comparison of similarities and differences among the examples.
Extract a set of lessons or best practices for the general manager; tie these
lessons back to the examples. (~5
minutes)
Audience Activity. Each group should
only plan 40 to 45 minutes of content to allow 5 to 10 minutes of audience
interaction. In the past, students have done
very creative things for audience participation including “Name that
Entrepreneur”, a short Jeopardy game, a short survey, Taboo game, stand
up sit down, etc. Groups normally
reward participation with small prizes like candy. (~5 to 10 minutes)
On the day of your presentation, please provide a STAPLED, hardcopy set of slides for
your instructor. Please print only 2 slides per page.
Please load your final power point slides in GROUP X Group Pages under
FILE EXCHANGE.
Group |
Oral
Presentation File Name File names are case sensitive |
cios14.pptx |
|
Group 2: Business Intelligence |
bis14.pptx |
Group 3: Emerging Technologies: RFID |
rfids14.pptx |
Group 4: Green IT |
greens14.pptx |
Group 5: IT
Security and Privacy |
secures14.pptx |
Group 6: Emerging
Technologies: Corporate Blogs/Social Networks |
socials14.pptx |
Group 7: Cloud Computing |
clouds14.pptx |
Group 8: IT
Entrepreneurs |
Entreprens14.pptx |
I am very happy to work with groups on their
specific topic. I strongly suggest that I meet with your groups
several times. At a MINIMUM, I want to review your power point slides at least a week
before your presentation. Please feel free to email me to make an
appointment if you cannot meet before or after class.
Oral presentations
are graded as a group grade rather than as individual grades. Oral group presentations will be graded
using the following form: oral group grade form
Individuals in a
group never contribute the exact equal amounts of time, content, and value.
This often leads to some people feeling they worked more than others, and some
people feeling left out. Usually a leader emerges, one who will hopefully help
find the gifts of each individual. Unfortunately, I cannot effectively
intervene in these matters, and rely on you as adults to ensure that all
members of your group meaningfully contribute to the data gathering,
interviewing, analysis, slide design, and presenting the final project.
All group members will receive the same grade
for the oral presentation, provided that all members agree that each individual
made a significant contribution. If a group member has not meaningfully or
fully participated, I will assume that group member was legitimately distracted
by other life issues such as illness or heavy work travel. I do expect that
members who do not fully participate show their integrity by willingly reducing their percentage of contribution.
It is no shame to not fully participate because of legitimate reasons. It is a great shame to expect other
group members to falsely report contribution percentages.
In order to provide some accountability,
albeit imperfect, I will ask that each group fill in the following form and
each group member must sign it. This form is due on the day of presentation.
Please print, fill
in, and have every member sign a copy of: group contribution form .
Because students may
drop an exam, the final average is calculated using the following formula:
(Web grade *.10) +
(Best Exam Score *.20) + (Second Best Exam Score *.2) + (Oral Grade *.30)
.80
The letter grades use
the following scale:
92.00 or above |
A |
90.00 to 91.99 |
A- |
88.00 to 89.99 |
B+ |
82.00 to 87.99 |
B |
80.00 to 81.99 |
B- |
78.00 to 79.99 |
C+ |
72.00 to 77.99 |
C |
70.00 to 71.99 |
C- |
Below 70.00 |
F |
Grading Philosophy. Professors do not “give”
grades. Students “earn”
grades. I take grading very seriously. I thoughtfully
grade each assessment item on the assessment sheets. A sub-culture has emerged among some (certainly not all) graduate
students that graduate students are “customers” and that everything
they do should be given an A. Such
a view dilutes the value of your education. I am morally obligated to clearly define
expectations (which I do on a very detailed syllabus), to help you as much as I
can before your exams and oral presentations (which I do for each individual
and group), and to grade the actual performance using the assessment
sheets.
Protesting grades on
these grounds are not effective: ignorance about when something is due (that
never works-read the syllabus for due dates), ignorance of an assessment item
(that never works), different perception of performance (as an outside and
experienced observer, I am certainly more objective than the student who
self-assesses!), personal problems (must be documented and discussed before an exam or presentation), all the
hard work they did (that’s an input, not an output), etc.
I must treat and
assess each student the same—fairly and consistently. I cannot make exceptions for some
students. All that said, I have
great empathy for college students, having been one myself for nine years! I care about your learning. No one
would be happier than I to see all students earn
high grades!
Attendance is
required on two exam days, group project work days, and ALL group project
presentations.
Attendance will be
taken at the start of each scheduled class on REQUIRED attendance days.
Students must attend
all group presentation or students will be required to write essays on missed
presentations in order to complete the class.
If a student misses a
class, he or she is responsible for the material covered. All lectures are
recorded and available in mygateway
Date |
Topic/Agenda |
Read or
Do Prior to Class |
Learning Objectives |
Attendance
Required? |
Thursday,
January 23
|
Course Overview; Discussion
of Computer Accounts |
Read:
Why General Managers Need to Actively Participate in Information
Technology Decisions Read: Digital Planet 2010 Executive Summary Watch webinars (optional): 5800CourseOverviewPARTA.m4v
5800CourseOverviewPARTB.m4v 5800CourseOverviewPARTC.m4v |
Understand: ·Why general
managers need to participate in IT governance ·IT spend-world,
country, firm ·IT-enabled
competitive advantage, business process excellence, and cost containment |
Yes |
Thursday,
January 30 |
Assign
Oral Group Projects; Building
Web Pages |
Do: Please print a copy
of web pages associated with WWW assignment & instructions prior to
class. |
Able to develop and
deploy: · Basic html · Web pages file
management |
Yes |
Thursday,
February 6
|
IT Technology and Management Trends Finish Web Pages |
Read: Luftman, J., and Derkson, B. (2012),
"Key Issues for IT Executives 2012: Doing More with Less" MIS
Quarterly Executive, Vol. 11, 4, pp. 207-218. Read: Androile, S. (2012), “Seven
Indisputable Technology Trends That Will Define 2015,” Communications of the AIS, Vol. 30, 1,
Article 4. Watch Webinars if
you do not come to class: ITManagementTrendsPARTA.m4v ITManagementTrendsPARTB.m4v
ITManagementTrendsPARTC.m4v
ITManagementTrendsPARTD.m4v |
Understand: · IT services
performed by IT departments · Practices for
managing IT commodities · Practices for
managing IT differentiators · Governance
practices for Different Types of IT · IT management
concerns · IT technology
trends |
NO unless you need
inclass help with your webpages; Else, do readings and
listen to webinars on your own |
Thursday,
February 13
CLASS WILL NOT MEET
|
Effects
of IT on organizational
competitiveness and global economies |
Read: Friedman, Thomas, The World is Flat, Farrar, Strauss, and Giroux, New York, pages, Chapters
1 &2. Watch: Thomas
Friedman speech
at MIT: He discusses the first three chapters of his book. The video is 75
minutes long. Watch: Thomas
Friedman : This
is a speech by Thomas Friedman at
MIT where he discusses The World is Flat 3.0, his 2007 updated version of his
2005 book. It is 40 minutes long. |
Understand: ·
10 flatteners from Friedman ·
Three eras of Globalization ·
Open source software ·
Cloud Services, IaaS, PaaS, SaaS ·
Crowdsourcing |
NO (CLASS WILL NOT MEET); Read
chapters and Watch videos by the authors;
|
Thursday,
February
20
|
In-class EXAM I |
|
|
You must take 2 out
of 3 exams |
Thursday February
27 |
Management
of Large Scale IT-enabled Business Projects |
Read: short except on Project
Management from Lacity, M. (editor), (2008), Major Currents in Information
Systems: The Management of Information Systems, Volume 4 (series editors:
Willcocks, L., and Lee, A.), Sage, London. Read: Nelson, R., (2007),
"IT Project Management: Infamous Failure, Classic Mistakes, and Best
Practices," MIS Quarterly Executive, Vol. 6, 2, pp. 67-78. Read: CHAOS Summary Report Watch: Dr. Rottman prepared a short webinar
recording on the systems development life cycle. Watch Webinars: ProjectManagementPartI.m4v ProjectManagementPartIII.m4v
ProjectManagementPartIV.m4v |
Understand: ·
Project management best practices ·
Change management objectives and practices ·
Statistics on project success rates, system features used,
size of projects ·
Agile vs. Structured Systems Analysis and Design ·
Systems Analysis and Design tools, diagrams &
approaches |
NO (CLASS WILL NOT MEET); Read
chapters and Watch Webinars |
Thursday
March 6
|
Dr. McBride’s experiment Organizational Acceptance of Information
Technologies |
Read the readings and listen to the two webinar lectures
on your
own: Read: Rogers, E.M.
(2006), Diffusion of Innovations, New York, Free Press, fourth or
fifth edition. Read Chapter 1. Watch & listen:
Webinar Adoption of Innovations
I Read:
Swanson, B. (2012), “The
Manager’s Guide to IT Innovation Waves,” Sloan Management Review,
Vol. 53, 2, pp. 75-83. Watch & listen:
Webinar Adoption of Innovations
II |
Understand:
·
Determinants of Individual Adoption ·
Determinants of
Organizational Adoption ·
Consequences of innovations ·
Swanson Wave Model ·
Innovation Research biases |
COME
TO CLASS TO WORK ON GROUP PROJECTS WITH PROFESSOR
|
Thursday, March 13 |
IT Sourcing |
Read: Lacity, M. and Willcocks,
L. (2013), “Sourcing of Information Technology Services,” The
Computing Handbook Set, Information Systems and Information Technology
(Volume II)(Heikki Topi, ed.), Article 60. Read: Rottman, J., and
Lacity, M. (2006), “Proven Practices for Effectively Offshoring IT
Work,” Sloan Management Review, Vol. 47, 3, pp. 56-63. Watch Webinars: ITsourcingPARTA.m4v ITsourcingPARTB.m4v
ITsourcingPARTC.m4v |
Understand: · IT sourcing
decisions · determinants of IT
sourcing decisions · outsourcing success
rates · determinants of ITO
· enduring ITO
challenges · important best
practices for offshore outsourcing of IT work |
NO (CLASS WILL NOT MEET); Read
chapters and Watch Webinars |
Thursday
March 20
|
In-class EXAM II |
|
|
You must take 2 out
of 3 exams |
Thursday
March 27
|
No Class Spring
Break |
|||
Thursday,
April 3 |
WORK WITH GROUPS ON GROUP PRESENTATION;
Attendance REQUIRED |
Professor to review slides for groups 1 and 2 during
class |
|
YES; GROUP PROJECT WORK DAY |
Thursday,
April 10
|
Group
1: The role of the CIO Group
2: Business Intelligence |
Professor to review slides for groups 3 and 4 before
class |
|
YES |
Thursday,
April 17 |
Group
3: RFID Group 4: Green IT |
Professor to review slides for groups 5 and 6 before or
after class |
|
YES |
Thursday,
April 24
|
Group
5: IT Security and Privacy Group
6: Corporate uses of Social Networks |
Professor to review slides for groups 7 and 8 before or
after class |
|
YES |
Thursday,
May 1
|
Group 7: Cloud
Computing Group
8: IT Entrepreneurs |
|
|
YES |
Thursday
May 8
|
In-class Exam
III |
|
|
You must take 2 out
of 3 exams |