Information Systems
College of Business Administration
University of Missouri - St. Louis
Information Systems Analysis
Client Information


. The question we must ask first is

what problem are you solving?


. This is a sample project paper and the associated presentation from Fall 2009 for your reference.


. World’s Largest Computing Association Affirms Obligation of Computing Professionals to Use Skills for Benefit of Society


. Raleigh Muns Class Notes for getting background information.


. Raleigh Muns identified two other items in the library that might be useful to you.
  • http://www.umsl.edu/library/accreditation/2018/documents/
  • http://www.umsl.edu/library/accreditation/resourceroom/

  • . Questions for the client How do you gain clients?

    Is your funding currently enough to handle the ongoing workload?

    Do you see any problems in your department that could be addressed?

    What is the process for new clients?

    Do they have enough people/success coaches to help out clients?

    What happens when the service fails a student? New steps? Different service?

    After the student completes the service, do they keep in contact with the student periodically? Or just trust the student that they can continue their academic standings?

    What is the success rate? (How many clients end in success/failure?)

    Do you offer language services for someone who may be having a language barrier?

    Do they retain all data on services? Only specific data? If so, which ones?

    What are your organizational goals?

    What does your team do really well?

    What areas need improvement?

    How do you gain clients?

    Is your funding currently enough to handle the ongoing workload?

    Do you see and problems in your department that could be addressed?

    What is the process for new clients?

    Do they have enough people/success coaches to help out clients?

    What happens when the service fails a student? New steps? Different service?

    After the student completes the service, do they keep in contact with the student periodically? Or just trust the student that they can continue their academic standings?

    What is the success rate? (How many clients end in success/failure)

    Do you offer language services for someone who may be having a language barrier?

    Do they retain all data on services? Only specific data? If so, which ones?

    How do you attract students that may need your help, and what are the challenges you face with getting struggling students in the door?

    On average, how many students utilize coaching throughout a semester, and does your current staffing increase/decrease to meet requirements?

    When students need success coaching, do they always speak to the same coach or does it change with each visit?

    What are the skills or requirements that coaches need to have, and what are the challenges you face with matching the right coach to the right student?

    How often do coaches typically communicate with students throughout a semester, and do they primarily communicate in person or over other media (phone, skype, text, email)?

    What kinds of challenges do coaches face when communicating with students, and how do you adjust to negative reactions, such as students not wanting help, not following up, or lying/withholding information?

    In general, how successful is your coaching program in helping students, do you have a success rate associated with this?

    How is your department funded, and have you ever struggled to provide your services with your budget?

    On average, how often do faculty members utilize your “Don’t Cancel Class” Program or Classroom Visitations throughout a semester, and how do you advertise these services?

    On average, how many faculty members utilize your Academic Alert system throughout a semester, and do you know if some departments require certain professors to use this system, or is it a mainly opt-in service?

    How do you attract students that may need your help, and what are the challenges you face with getting struggling students in the door?

    On average, how many students utilize coaching throughout a semester, and does your current staffing increase/decrease to meet requirements?

    When students need success coaching, do they always speak to the same coach or does it change with each visit?

    What are the skills or requirements that coaches need to have, and what are the challenges you face with matching the right coach to the right student?

    How often do coaches typically communicate with students throughout a semester, and do they primarily communicate in person or over other media (phone, skype, text, email)?

    What kinds of challenges do coaches face when communicating with students, and how do you adjust to negative reactions, such as students not wanting help, not following up, or lying/withholding information.

    In general, how successful is your coaching program in helping students, do you have a success rate associated with this?

    How is your department funded, and have you ever struggled to provide your services with your budget?

    On average, how often do faculty members utilize your “Don’t Cancel Class” Program or Classroom Visitations throughout a semester, and how do you advertise these services?

    On average, how many faculty members utilize your Academic Alert system throughout a semester, and do you know if some departments require certain professors to use this system, or is it mainly an opt-in service?

    What are your main goals as an organization?

    Why did you change the name of the office?

    How do you keep track of each students progress?

    Is there a system or policy you follow to make sure the services is being provided to the students in a timely manner?

    How do you target the group of student who need the service to make them successful to graduate?

    What forms of technology does your organization use on a day-to-day basis?

    How many people make up your organization?

    How is information shared between members of the organization?

    How does the organization communicate with students other than alerts?

    How does faculty aid in supporting student achievement and enrichment?

    When and why change the name from Student Retention to Student Enrichment & Achievement?

    What is the perceived problem by Executive and Director?

    How did they identify this as the problem, why is this a problem?

    How will correcting this problem change the current situation in the environment?

    What is the perceived problem by end users?

    Who has the authority to authorize changes?

    Who are the stakeholders?

    Of the stakeholders, who has what authority for change?

    Who are the customers?

    How are the customers involved in the process?

    How are the customers affected in the problem?

    How is the budget decided?

    What amount of budget is allocated to fix this problem?

    What is the time frame to correct this problem?

    What is the overall goal after correcting this problem?

    What current solutions have been considered?

    What are your main goals as an organization?

    When were you founded?

    Why did you change the name of the office?

    .How does this office attract and retain students?

    .How do you keep track of each students progress?

    Is there a system or policy you follow to make sure the services is being provided to the students in a timely manner?

    .How do you target the group of student who need the service to make them successful to graduate?

    What forms of technology does your organization use on a day-to-day basis?

    How many people make up your organization?

    How is information shared between members of the organization?

    How does the organization communicate with students other than alerts?

    How does faculty aid in supporting student achievement and enrichment?

    What is the ultimate goal when assisting a student through your program?

    Do you notice any difference on student’s academic achievement after using your service?

    What is the GPA improvement rate of students who have used your services?

    About how many students do you help throughout the semester?

    Besides academic success, what are the goals of the organization?

    How many workers do you guys have working on the system and helping the students out?

    How do you gauge the success of a student after going through your program?

    What are the requirements to be a success coach?

    Specifically, why did your organization change its name?

    How successful is the organization regarding student success rates?


    . Your client this semester is Student Enrichment and Achievement. The specific client is Christopher Miller - Director. They are located in 107 Lucas Hall. Their contact information is at Email: umslseaATumsl.edu Phone: 314-516-5300, Fax: 314-516-4725, Website: umsl.edu/sea.


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