Why General Managers Need to Understand Information Systems*
General managers need to be involved in information systems (IS)--the amalgamation of hardware, software, data, people, and procedures--for three reasons:
Thus, IS enables or inhibits business objectives depending on management's involvement in IS. The big challenge IS managers face is: how do we get general managers involved? Research has shown that involvement is highly correlated with personal experience with IS and IS education, including university classes and IS executive seminars. Once general managers understand IS through experience and education, they are more likely to be involved in IS, and more likely to lead their organizations in achieving business success through IS.
1 For a summary of the literature on Executive Involvement in IS, see Jarvenpaa, S., and Ives, B. "Executive Involvement and Participation in the Management of Information Technology, MISQ, 1991, pp. 205-226.
2 Ibid, p. 215;
Lederer, A. and Mendelow, A., "Convincing Top Management of the Strategic Potential of IS, MISQ, 1988, pp. 525-534.
Feeny, D., Edwards, B., and Simpson, K., "Understanding the CEO/CIO relationship," MISQ, December, 1992, pp. 435-448.
3 Minoli, D., Analyzing Outsourcing, McGraw Hill, 1994
4 Loh, L., and Venkatraman, N., "Determinants of Information Technology Outsourcing," JMIS, Vol. 9, 1, 1992, pp. 7-24.
5 Quinn, J., and Baily, M., "Information Technology: Increasing Productivity in Services," Academy of Management Executive, 1994, Vol. 8, 3, pp. 28-47.
6 Ibid.
7 Jarvenpaa, S., and Ives, B., " Executive Involvement in IT Management," MISQ, 1991, pp. 205-224.
8 Lacity & Hirschheim, Information Systems Outsourcing: Myths, Metaphors, and Realities, Wiley, 1993.
9 Hammer, M., and Champy, J., Re-Engineering the Corporation, HarperBusiness, New York, 1993.
10 Ives, B., and Jarvenpaa, S., "Applications of Global Information Technology," MISQ, 1991, pp. 33-47.
11 The list represents half the companies identified by Kettinger,W., Grover, V., Guha, S., and Segars, A;, "Strategic Infornmation Systems Revisited": MISQ, 1994, pp. 31-55.
12 Banking Technology, 1993, p. 30.