Technology Support Center | UMSL
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About The TSC

Information

 

TSC Phone Support  Operating Hours
Monday 7:30 am - 7:00 pm
Tuesday 7:30 am - 7:00 pm
Wednesday 7:30 am - 7:00 pm
Thursday 7:30 am - 7:00 pm
Friday 7:30 am - 5:00 pm
Sunday 12:00 pm - 8:00 pm

 

Phone Support only between 5:00pm-7pm

 

Holiday Hours

December 21  7:30am-5:00pm   Phone support only  5:00pm-7pm
December 22  7:30am-5:00pm   Phone support only  5:00pm-7pm 
December 23  7:30am-5:00pm   Phone support only  5:00pm-7pm
December 24  7:30am-3:00pm
December 25th - January 3rd Closed

January 4th-2021 Normal Hours

 

New Loaner Equipment Policies

 In order to maximize the amount of equipment available to faculty and staff, the Technology Support Center has changed some policies regarding the laptops and projectors that are loaned out to faculty and staff. The key changes are as follows:

  • The maximum checkout period has been changed to one business day. All equipment checked out must be returned by the end of the next business day that the Technology Support Center is open.
  • Equipment can no longer be reserved in advance. Faculty and staff are encouraged to call 314-516-6034 on the day that they need the equipment to make sure that there is sufficient equipment in stock.
  • Our Laptop services are for faculty/staff waiting on a new computer, out of town University use or for desktop computers that are under service.
  • If equipment is not returned in accordance with the policy, the faculty/staff member who checked out the equipment will be billed for the replacement cost of the equipment not returned.

We will be happy to assist you with:

  • University-provided Operating Systems. (Windows, Mac OS X)
  • University-provided Software. (Microsoft Office, Internet Explorer, Mozilla Firefox, Safari, Chrome)
  • Secure FTP & Telnet (SSH Secure Shell, Fetch, JellyfiSSH)
  • Virus Protection (Microsoft Security Essentials)
  • Compression Utility (WinZip, Stuffit Expander)
  • Third Party Applications (Adobe Reader)
  • University-provided computing services
  • MyGateway(Blackboard), MyView, Office 365, Exchange mail
  • Status of campus systems
  • Account requests
  • Password resets
  • University approved Software installs
  • Wireless Networking (Please drop by the office for this)

We are unable to assist with:

  • Software not provided by the university
  • Student Web pages
  • Personal computers, unless inquiries are related to University
  • Personal printers

Billing Procedures: 

 $100.00 per hour (half hour minimum; thereafter in half hour increments).

How to reach us: