Information Systems
College of Business Administration
University of Missouri - St. Louis
The New Cell Phone

An old man had used his cell phone since it was first sold 10 years ago. One day while he was walking on the bridge back to his home, he accidentally dropped his cell phone into the river. Therefore, he asked his son to buy him a new cell phone. The next day his son went to a cell phone shop and he picked the most expensive and the newest high-tech cell phone currently available in the market for his dad. Once he arrived home, he gave his dad the new cell phone which was operated through the voice commands only. Because his dad did not know that this new cell phone only worked through the voice commands, he was not able to find a way to call anyone and he thought that the phone was broken. Consequently, he sold his new cell phone to his neighbor for just half of the price his son bought for. After his son knew the story, he almost fainted.

Moral: It is crucial for system analyst to find out what the users really want and expect from a new system. No matter how excellent the system is, it is useless without the user requirements.

These stories are adapted examples written in my class, IS 6840 (formerly MSIS 488).
© Vicki L. Sauter. All rights Reserved.

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