Change Resistance


Once you've accepted that each analysis project is different and that it's your job as an analyst to cater the solution development to the environment you're serving, you can easily recognize which techniques will work best in your situation. The diagram below outlines many of the influences to a business process. These are also often the source of change resistance.

Business Process Change Model

William J. Kettinger, James T. C. Teng and Subashish Guha (1997)
Business Process Change: A Study of Methodologies, Techniques, and Tools,
MIS Quarterly, Vol. 21, No. 1., Page 57

Before you begin the process, take a moment to identify which type of environment you are in by analysing the factors that are currently contributing to the process you are analyzing. This will help you recognize what factors you will need to address when introducing changes. To help guide this analysis consider the following questions, by doing so it can help define many of the requirements and help you perform a comprehensive analysis with minimal impact on the client. There are many types of environments that can fall into the change averse category, however why they are change averse while not entirely relevant to the project, is still an important question as it can help identify the correct analysis technique to employ.