Bibliography

    1.       http://www.webopedia.com/TERM/B/best_practices.html

    2.       http://en.wikipedia.org/wiki/Best_practice#Use_of_Best_Practices_in_Health_and_Human_Services

    3.       http://searchsoftwarequality.techtarget.com/definition/best-practice

    4.       http://www.oxforddictionaries.com/definition/english/best-practice

    5.       http://www.businessdictionary.com/definition/best-practice.html

    6.       http://bestpracticehub.com/best-practice-definition/

    7.       http://www.investopedia.com/terms/b/best_practices.asp

    8.       http://bestpracticesclub.org/?page_id=41

    9.       http://www.forbes.com/sites/mikemyatt/2012/08/15/best-practices-arent/

    10.   http://www.inc.com/eric-v-holtzclaw/forget-your-industrys-best-practices.html

    11.   http://www.cio.com/article/147100/Capability_Maturity_Model_Integration_CMMI_Definition_and_Solutions?page=2#Where%20did%20it%20come%20from

    12.   http://msdn.microsoft.com/en-us/library/ee461556.aspx

    13.   http://www.dthomas.co.uk/dtalm/products/technologies/what-is-cmmi.htm

    14.   http://cmmiinstitute.com/

    15.   http://www.vates.com/eng/cmmi5/what-is-cmmi.html

    16.   http://www.selectbs.com/process-maturity/what-is-capability-maturity-model-integration

    17.   http://www.broadswordsolutions.com/what-is-cmmi/

    18.   http://searchdatacenter.techtarget.com/definition/ISO

    19.   http://www.iso.org/

    20.   http://www.alcumusgroup.com/isoqar/standards/iso9001-quality/

 

Refereed Articles

    21.   A comparative analysis of CMMI software project management by Brazilian, Indian and Chinese companies. de Oliveira, Saulo Barbara; Valle, Rongerio; Mahler, Claudio Fernando. Software Quality Journal. 18.2. Jun 2010. 177-194. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/235091049/141C057587B68706A4D/9?accountid=14595

    22.   Software Quality, Metrics, Process Improvement, and CMMI: An Interview with Dick Fairley. Hinkle, Matthew M. IT Professional Magazine. 9.3. May/Jun 2007. 47-51. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/206315053/141C0655E3E6A180C7C/23?accountid=14595

    23.   A unified model for the implementation of both ISO 9001:2000 and CMMI by ISO-certified organizations. Yoo, Chanwoo; Yoon, Junho; Lee Byungjeong; Lee, Chongwon, Lee Jinyoung; Hyun, Seunghun; Wu, Chisu. The Journal of Systems and Software. 79.7. jul 2006. 954-961. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/229629179/141CA2F102C16005FCF/4?accountid=14595

    24.   PEM: The small company-dedicated software process quality evaluation method combining CMMISM and ISO/IEC 14598. Trudel, Sylvie; Lavoie, Jean-Marc; Marie-Claude Pare; Suryn, Witold. Software Quality Journal. 14.1. Mar 2006. 7-23. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/235100572/141C0842F25CCEC70D/25?accountid=14595

    25.   On Impact of ISO 9000 Certification on Organizations. Kartha, C P. Journal of American Academy of Business, Cambridge. 19.1. Sept 2013. 38-44. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/1357565473/141C093013D114E5706/1?accountid=14595

    26.   Attitudes of Mangers towards the Potential Effects of ISO 14001 in Saudi Arabia: Factor Analysis. Kadasah, Nasser Akeli. International Business Research. 6.7. Jul 2013. 91-101. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/1430974412/141C0B13C327D7EE48F/8?accountid=14595

    27.   Corporate Satisfaction with ISO 9000: An Empirical Study of Bangladesh. Karim, Ahmad. Journal of Global Business Management. 9.2. Jun 2013. 1-6. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/1441253970/141C0C8E36F32C40102/15?accountid=14595

    28.   Beyond certification: a proposed framework for ISO 9000 maintenance in service. Roslina Ab Wahid. TQM Journal. 24.6. 2012. 556-568. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/1095837268/141CA49A54C33C66D4/25?accountid=14595

    29.   ISO 9001 and Business Performance: A Quantitative Study in Portuguese Organizations. Dias, Alcina Augusta de Sena Portugal; Heras-Saizarbitoria, Inaki. Revista de Management Comparat International. 14.1. Mar 2013. 14-32. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/1355900059/141CA4F173D1E396A41/13?accountid=14595

    30.   The impacts and success factors of ISO 9001 in education. Gamboa, Antonio Jorge; Nuno Filipe Melao. The International Journal of Quality & Reliability Management. 29.4. 2012. 384-401. http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/963340707/141CA4F173D1E396A41/34?accountid=14595

 

Videos

        1.       Video 1: Dilbert on Best Practices: http://www.youtube.com/watch?v=ESDOJc1APAk

        2.       Video 2: Quality Standards, ISO, CMMI and Six Sigma: http://www.youtube.com/watch?v=eAmGi88D8rU

        3.       Video 3: Benefits of ISO Standards: http://www.youtube.com/watch?v=AYBVTeqKahk&feature=c4-overview-vl&list=PLD1CD58D7A5035F2B

        4.       Video 4: Happy World Standards Day: http://www.youtube.com/user/PlanetISO

 

 

Figures & Tables

    1.       Figure 1: CMMI Maturity Levels

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDMQFjAA&url=http%3A%2F%2Fcs.njit.edu%2F~kirova%2Fppt%2FCMMI
.ppt&ei=06qEUrPwFsWyygGJrYBI&usg=AFQjCNHfg5o_OhtrW8IPxruyoezr2oqPUg&bvm=bv.56343320,d.aWc

    2.       Table 1: Elements of CMMI model

http://msdn.microsoft.com/en-us/library/ee461556.aspx

    3.       Comic strip 1: Dilbert on CMMI

http://www.kennedyryder.com/cmmi.html

    4.       Figure 2: CMMI Appraisals

http://www.broadswordsolutions.com/what-is-cmmi/

    5.       Figure 3: SCAMPI Appraisals

http://www.spaceminds.com/eng/SCAMPI-Appraisals.aspx

    6.       Table 2: Some Popular ISO Standards

http://www.iso.org/iso/home/standards.htm

    7.       Table 3: Methods for Unifying Classifications

http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/229629179/141CA2F102C16005FCF/4?accountid=14595

    8.       Table 4: Structure of Unified Model

http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/229629179/141CA2F102C16005FCF/4?accountid=14595

    9.       Table 5: Comparison between ISO Certified and Non-certified Firms http://search.proquest.com.ezproxy.umsl.edu/abicomplete/docview/1357565473/fulltextPDF/141C020267E6E0FBCFE/1?accountid=14595