Sample Scenario

System under discussion: the insurance company

Primary Actor: me, the claimant

Goal: I get paid for my car accident

Conditions: Everything is in order

Outcome: Insurance company pays claim

1. Claimant submits claim with substantiating data.

2. Insurance company verifies claimant owns a valid policy

(failure here probably means goal failure)

3. Insurance company assigns agent to examine case.

4. Agent verifies all details are within policy guidelines.

(an interaction between the agent and secondary actors)

5. Insurance company pays claimant

(implies all proceeding goals manages to pass)

(6)

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