• Too much emphasis on database hygiene.
• No recent new supplier or new distinct services.
• New systems always must fit data structure of existing system.
• All requests for service require system study with benefit identification.
• Standardization dominates -- few exceptions.
• Benefits of user control over development discussed but never implemented.
• IT specializing in technical frontiers, not user-oriented markets.
• IT thinks it is in control of all.
• Users express unhappiness.
• Portfolio of development opportunities firmly under IT control.
• General management not involved, but concerned.
• Too much emphasis on problem focus
• Explosive growth in number of new systems and supporting staff.
• Multiple suppliers delivering services. Frequent change in supplier of specific service.
• Lack of standardization and control over data hygiene and system.
• Hard evidence of benefits nonexistent.
• Soft evidence of benefits not organized.
• Technical advice of IT not sought or, if received, considered irrelevant.
• User building networks to own unique needs (not corporate need)
• While some users are growing rapidly in experience and use, other users feel nothing is relevant because they do not understand.
• No coordinated effort for technology transfer or learning from experience between users.
• Growth and duplication of technical staffs.
• Communications costs are rising dramatically through redundancy.