Issues |
Success Factors |
Failure Factors |
User Involvement |
• User involvement and interest
• Much user involvement and user- level application documentation
• Lack of end-user involvement
• User and data processing department cooperation |
• Lack of user commitment to
• Local user involvement only |
Management Commitment |
• Full management attention
• Top management support |
• Insufficient management interest
• Lack of top management involvement in key area
• Lack of support for required project organization |
Value Basis |
• Good public reaction to DSS
• Value of application
• “Second system” based on established value of first |
• High risk |
Mutual Understanding |
• Designers understanding of user needs |
• More attention to technical than to user issues
• Lack of user acceptance of information value
• Failure to understand the choice
process |
Design Quality |
• Good design
• Flexible design |
• Nonspecific functional design specifications
• Inflexible design |
Performance Level |
|
• Poor performance
• No performance objectives
• Clumsy implementation of key function |
Project Management |
• Strong project and budget control
• Frequent creative project meetings
• Use of prototypes
• Careful planning and testing
• Good planning |
• Lack of training package
• Excessively complex implementation approach
• Implementation too rushed
• Poor timing in terms of deadlines |
Resource Adequacy |
|
• Excessive use of computing resources
• Inadequate or poorly used resources
• Project leader’s time not fully committed
• Lack of resources to make system “friendly”
• Insufficient technical skills
• Lack of designer’s commitment
• Bad input data |
Situational Stability |
• Stability of user requirements |
• Departure of designer during implementation
• Collapse of cost justification
• Change of rules during implementation
• Increasing expenses |