Decision Support Systems For Business Intelligence
    by Vicki L. Sauter

 
 
Table 1
Measures of Success of BI Projects*

Improved Business Performance  70%
Better Access to Data  68%
Support of Key Stakeholders  53%
User Perception that it is Mission Critical  50%
ROI   43%
% of Active Users  31%
Cost Savings  31%
Number of Defined Users  17%

Other measures of success included:
Number of BI Applications
Number of New Requests for BI Applications
Number of Standard ad hoc Reports
Elimination of independent (shadow) spreadsheets
Increased Employee Satisfaction
Increased Customer Service
Time Reduced

* Adapted from Howson, C., Successful Business Intelligence: Secrets to making BI a Killer Application, New York: McGraw Hill, 2008.

 

   Page Owner: Professor Sauter (Vicki.Sauter AT umsl.edu)