Introduction to Decision Support Systems
Chapter 1. Introduction
- What is a DSS?
- Discussion
- On the Web
- Questions
Chapter 2. Decision Making
- Rational Decisions
- Definitions of Rationality
- Bounded Rationality and Muddling Through
- The Nature of Managers
- Appropriate Data Support
- Information Processing Models
- Group Decision Making
- Discussion
- On the Web
- Questions
Components of a DSS
Chapter 3. Data Component
- Information and its Usefulness
- Characteristics of Information
- Databases to Support Decision Making
- Database Management Systems
- Data Warehouses
- Data Mining and Intelligent Agents
- The Car Example
- Discussion
- On the Web
- Questions
Chapter 4. Model Component
- Models
- Representation
- Methodology
- Time
- Model Based Management Systems
- Access to Models
- Understandability of Results
- Integrating Models
- Sensitivity of a Decision
- The Car Example
- Brainstorming and Alternative Generation
- Evaluating Alternatives
- Running External Models
- Discussion
- On the Web
- Questions
Chapter 4S. Intelligence and Decision Support Systems
- Programming Reasoning
- Backward Chaining Reasoning
- Forward Chaining Reasoning
- Comparison
- Certainty Factors
- Discussion
- On the Web
- Questions
Chapter 5. User-Interface Component
- User Interface Components
- The Action Language
- Menus
- Question/Answer Formats
- Command Language
- I/O Structured Formats
- Free Form Natural Language
- The Display or Presentation Language
- Windowing
- Representations
- Perceived Ownership of Analyses
- Graphs and Bias
- Support for All Phases of Decision Making
- The Knowledge Base
- Modes of Communication
- The Car Example
- Discussion
- On the Web
- Questions
Chapter 6. Mail Component
- Integration of Mail Management
- Examples of Use
- Implications for DSS Design
- The Car Example
- Discussion
- On the Web
- Questions
Issues of Design
Chapter 7. International Decision Support Systems
- Language and Custom Differences
- Information Availability Standards
- Data Privacy
- Data Availability
- Data Flow
- Modeling Across Cultures
- Effects of Culture upon a DSS
- Discussion
- On the Web
- Questions
Chapter 8. Designing a DSS
- Planning for DSS
- Designing a Specific DSS
- Interviewing Techniques
- Other Techniques
- Situational Analysis
- Design Approaches
- Systems Built from Scratch
- Using Technology to Form the Basis of the DSS
- Evaluating a DSS Generator
- Using a DSS Generator
- The Design Team
- DSS Design and Re-engineering
- Discussion
- On the Web
- Questions
Chapter 9. Object-oriented Technologies
- Kinds of Development Tools
- Non-Object Oriented Tools
- Object-Oriented Tools
- Defining Objects
- Attributes and Methods
- Inheritance
- Facets
- The Benefits of Object-Oriented Technologies for DSS
- Discussion
- On the Web
- Questions
Chapter 10. Implementation and Evaluation of DSS
- Implementation Strategy
- Prototypes
- Interviewing
- User Involvement
- Commitment to Change
- Managing Change
- Institutionalize System
- Implementation and System Evaluation
- Technical Appropriateness
- Measurement Challenges
- Organizational Appropriateness
- Discussion
- On the Web
- Questions
Related Systems
Chapter 11. Group Decision Support Systems
- Groupware
- GDSS Definitions
- Features of Support
- Decision Making Support
- Process Support
- GDSS and Re-Engineering
- Discussion
- On the Web
- Questions
Chapter 12. Executive Information Systems
- What is an EIS
- How are EIS Used
- Available Packages
- Discussion
- On the Web
- Questions
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