Information Systems
College of Business Administration
University of Missouri - St. Louis
PPT Slide
4.1 Management Responsibility
Executive Management activity supports achievement of product and service quality
4.2 Quality System
The organization structure, staff, procedures, and other resources needed to manage quality are in place
4.3
Contract
Review
You and your
customers
understand and
agree what will
be provided
4.4
Design
control
The innovative
design process
is orderly,
repeatable and
ensure that
design output
meets design
input
requirements
4.6
Purchasing
Your Quality
\system extends
to include
selection and
management of
your suppliers.
4.7
Control of
Customer
Supplied
Product
Sub-assemblies
provided by
your customer
are cared for.
4.8
Product
Identification
and Traceability
The
specification
for each
component can
be identified
throughout its
life.
4.10
Inspection
and Testing
Product is
inspected as it
is received,
during
construction
and when
completed.
4.12
Inspection
and Test
Status
Test and
inspection
results are
recorded.
4.13
Control of
Nonconforming
Product
Bad product is
identified to avoid
accidental use.
4.15
Handling,
Storage,
Packaging,
Preservation
and Delivery
Products are
protected and
]preserved
during
handling,
storage,
packaging and
shipping
4.19
Servicing
Customer
support is
provided as
promised
4.9 Process Control
Process steps that affect product and service quality are effectively managed
4.14 Corrective and Preventive Action
When problems occur, the processes are analyzed and fixed
4.5
Document and Data Control
Procedure and project documents
are authoritative, current and
available
4.16
Control of Quality Records
Records generated as the Quality
System is used are available
4.17
Internal Quality Audits
Independent staff verify that
activities are carried out
consistent with then Quality\System
4.11
Control of Inspection
Measuring and Test
Equipment
Test and measurement
equipment is calibrated
4.20
Statistical Techniques
Statistical techniques used for
controlling processes are valid
4.18 Training
People are qualified to perform their work.
Summary and Structure of the ISO 9001 Standard
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