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Journal Publications:
Lacity, M., and Rudramuniyaiah, P. (2009), "Funny
Business: Public Opinion of Outsourcing and Offshoring as Reflected in U.S.
and Indian Political Cartoons," Communications
of the Association for Information Systems (CAIS), Vol. 24, Article 13,
pp. 199-224.
Lacity, M., and Rottman, J. (2009), “Effects of Offshore
Outsourcing of Information Technology Work on Client Project Management,” Strategic
Outsourcing: An International Journal, Vol. 2, 1, pp. 4-26.
Lacity, M., and Fox, J. (2008), “Creating Global Shared
Services: Lessons from Reuters,” MIS Quarterly Executive, Vol. 7, 1,
pp. 17-32.
Lacity, M., and Rottman, J. (2008), “The Impact of Offshore
Outsourcing on Client Project Managers,” IEEE Computer, Vol. 41, 1,
pp. 100-102.
Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2008),
“Turnover Intentions of Indian IS Professionals,” Information Systems
Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2, pp.
225-241.
Rottman, J., and Lacity, M. (2008), “A US Client’s
Learning from Outsourcing IT Work Offshore,” Information Systems
Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2, pp.
259-275.
Lacity, M., Willcocks, L., and Rottman, J. (2008), “Global Outsourcing of Back Office Services: Lessons, Trends and
Enduring Challenges,” Strategic Outsourcing: An International Journal, Vol. 1, 1, pp. 13-34. Outstanding
Paper Award Winner at the Literati Network Awards for Excellence 2009.
Rottman, J., and Lacity, M. (2006), “Proven Practices for
Effectively Offshoring IT Work,” Sloan Management Review, Vol. 47,
3, pp. 56-63.
Zwieg, P., Kaiser, K. M., Beath, C., Bullen, C., Gallagher, K.,
Goles, T., Howland, J., Simon, J. Abbott, P., Abraham, T., Carmel, E.,
Evaristo, R., Hawk, S., Lacity, M., Gallivan, M., Kelly, S., Mooney, J.,
Ranganathan, C., Rottman, J., Ryan, T., Wion, R. (2006), “ The
Information Technology Workforce Trends and Implications 2005-2008,” MIS
Quarterly Executive Vol. 5, 2, pp 47-54.
Jeyaraj, A., Rottman, J., and Lacity, M. (2006), “A Review of the Predictors, Linkages, and Biases in IT Innovation
Adoption Research,” Journal of Information Technology, Vol. 21, 1,
pp. 1-23.
Feeny, D., Lacity, M., and Willcocks, L. (2005), “Taking the Measure
of Outsourcing Providers,” Sloan Management Review, Vol. 46, 3, pp.
41-48.
Rottman, J., and Lacity, M. (2004), “Twenty Practices for Offshore
Sourcing,” MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.
Willcocks, L., Hindle, J., Feeny, D., and Lacity, M. (2004),
“Information Technology and Business Process Outsourcing: The Knowledge
Potential,” Journal of Information Systems Management, Vol. 21, 3,
pp. 7-15. REPRINTED IN IT Management Select, Winter, Vol. 11,
4, 2005, pp. 75-83.
Lacity, M., Feeny, D., and Willcocks, L. (2004), “Commercializing
the Back Office at Lloyds of London:
Outsourcing and Strategic Partnerships Revisited,” European Management
Journal, Vol. 22, 2, pp. 127-140.
Lacity, M., Feeny, D., and Willcocks, L. (2003), “Transforming a
back-office function: Lessons from BAE Systems' Experience With an
Enterprise Partnership,” MIS Quarterly Executive, Vol, 2, 2,
pp.86-103.
Lacity, M., and Willcocks, L. (2003), “Information Technology
Sourcing Reflections,” Wirtschaftsinformatik,
Special Issue on Outsourcing, Vol. 45, 2, pp. 115-125.
Hindle, J., Willcocks, L., Feeny, D., and Lacity, M. (2003),
“Value-Added Outsourcing at Lloyd's and BAE Systems,” Knowledge
Management Review, Vol. 6, 4, pp. 28-31.
Lacity, M. (2002), “Global Information Technology Sourcing: More
Than a Decade of Learning,” IEEE Computer, Vol. 35, 8, pp. 26-33.
Kern, T., Willcocks, L., and Lacity, M. (2002), “Application Service
Provision: Risk Assessment and Risk Mitigation,” MIS Quarterly Executive,
Vol. 1, 2, pp.113-126.
Lacity, M., and Willcocks, L. (2000), “Survey of IT Outsourcing
Experiences in US and UK
Organizations,” Journal of Global Information Management, Vol.8, 2,
pp. 5-23.
Hirschheim, R., and Lacity, M. (2000), “Information Technology
Insourcing: Myths and Realities”, Communications of the ACM, Vol.
43, 2, pp. 99-108.
Willcocks, L., Lacity, M. and Kern, T. (1999), “Risk in IT
Outsourcing Strategy Revisited: Longitudinal Case Research at LISA,” Journal
of Strategic Information Systems, Vol. 8, pp. 285-314.
Willcocks. L., and Lacity, M. (1999), “IT Outsourcing in Insurance
Services: Risk, Creative Contracting, and Business Advantage,”
Information Systems Journal, Vol. 9, 61, pp. 1-18.
Willcocks, L., and Lacity, M. (1999), “Information Technology
Outsourcing: Practices, Lessons, and Prospects,” Australian Stock
Exchange Review, No. 2, pp. 44-49.
Lacity, M., and Willcocks, L. (1998), “An empirical
investigation of information technology sourcing practices: Lessons from
experience,” MIS Quarterly, September, Vol. 22, 3,
pp. 363-408.
Lacity, M., Willcocks, L., and Subramanian, A. (1997), “A strategic
client/server implementation,” in the Journal of Strategic Information
Systems, Vol. 6, pp. 95-128.
Lacity, M., and Willcocks, L. (1997), “Information Systems Sourcing:
Examining the Privatization Option in US Public Administration,”
Information Systems Journal, Vol. 7, pp. 1-24.
Subramanian, A., and Lacity, M. (1997), “Managing Client Server
Implementations: Today's Technology, Yesterday's Lessons” Journal of
Information Technology, Vol. 12, 3, pp. 169-186.
Subramanian, A. and Lacity, M. (1997), “Function Point Variance: An
Empirical Examination”, The Journal of End User Computing, Vol. 9,
4, pp. 19-28.
Willcocks, L., Fitzgerald, G., and Lacity, M. (1996), “To Outsource
IT: Recent Research on Economics and Evaluation Practices,” European
Journal of Information Systems, Vol. 5, pp. 143-160.
Lacity, M., and Willcocks, L. (1996), “Interpreting Information
Technology Sourcing Decisions from a Transaction Cost Perspective: Findings
and Critique,” Accounting, Management, and Information Technologies,
Vol. 5, No. 3/4, pp.203-244.
Lacity, M., Willcocks, L., and Feeny, D. (1996), “The Value of
Selective IT Sourcing,” Sloan Management Review, Vol. 37, 3, pp.
13-25.
Lacity, M. and Feeny, D. (1996), “In Search of Europe's
Information Technology Leaders: Review of Methods and Empirical Evidence,” Information
Systems Journal, Vol. 6, pp. 85-108.
Lacity, M., Willcocks, L., and Feeny, D. (1995), “Information
Technology Outsourcing: Maximizing Flexibility and Control, Harvard
Business Review, May-June, Vol. 73, 3, pp. 84-93.
Lacity, M. and Hirschheim, R. (1995), “Benchmarking as Survival
Strategy in “Mis-Aligned” Organizations,” Journal of Strategic
Information Systems, Vol 4, 2, pp. 165-185.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1995), “Information
Technology Outsourcing in Europe and the USA: Assessment Issues, International
Journal of Information Management, Vol. 15, No. 5, pp. 333-351.
Lacity, M., and Janson, M. (1994), “Understanding Qualitative Data:
A Framework of Text Analysis Methods,” Journal of Management Information
Systems, Vol 11, 2, pp. 137-155.
Lacity, M., Hirschheim, R., and Willcocks, L. (1994), “Realizing
Outsourcing Expectations: Incredible Promise, Credible Outcomes”, Journal
of Information Systems Management, Vol. 11, 4, pp. 7-18.
Lacity, M., and Hirschheim, R. (1993), “The Information Systems
Outsourcing Bandwagon: Look Before You Leap,” Sloan Management Review, Vol.
35, 1, pp. 72-86.
Lacity, M., and Hirschheim, R. (1993),” Implementing Information
Systems Outsourcing: Key Issues and Experiences of an Early Adopter,” Journal
of General Management, Vol. 19, 1, pp. 17-31.
Adams, D., Lacity, M., and Mullins,
J. (1991), “Telecommunications Research in Information Systems,” Data
Base, Vol. 22, 3, pp.35-40.
Lacity, M. and Weiss, I. (1989), “The Organizational Exchange of
Talent: Rotating MIS Professionals into User Areas,” Journal of
Information Systems, (USA),
Vol. 4, 1, pp. 23-31.
Research Reports for Practitioners:
Willcocks, L., Cullen, S., and Lacity, M. (2006), “The CEO Guide to
Selecting Effective Suppliers,” LogicaCMG, London, 29 pages.
Rottman, J., and Lacity, M. (2006), “Knowledge Transfer Is The Key
To Successful Strategic Outsourcing,” Achieving Competitive Advantage
Through Collaborative Partnerships: The Outsourcing Project, published by CxO Research, Ltd, pp. 16-19.
Lacity, M., Feeny, D., and Willcocks, L. (2006), “The Twelve
Supplier Capabilities: Part II,” Cutter Sourcing & Vendor Relationships
Executive Update, Vol. 7, No. 15, pp. 1-4.
Lacity, M., Feeny, D., and Willcocks, L. (2006), “The Twelve
Supplier Capabilities: Part I,” Cutter Sourcing & Vendor Relationships
Executive Update, Vol. 7, No. 13., pp. 1-4.
Zweig, P., Kaiser, K., Beath, C., Bullen, C., Gallagher, K.,
Goles, T., Howland, J., Simon, J., Abbot, P., Abraham, T., Carmel, E.,
Evaristo, R., Hawk, S., Lacity, M., Gallivan, M., Kelly, S., Mooney, J.,
Ranganathan, C., Rottman, J., Ryan, T., Wion, R. “Information Technology
Workforce: Trends and Implications 2005-2008,” Society for Information
Management, 2006, 50 pages.
Rottman, J., and Lacity, M. (2004), “Proven Practices for IT
Offshore Outsourcing,” Cutter Consortium, Vol. 5, 12, 27 pages.
Lacity, M., Willcocks, L., and Feeny, D. (2004), “Transforming
Indirect Procurement Spend: A Case Study” Cutter Consortium, Vol. 5,
2, 25 pages.
Willcocks, L., Hindle, J., Feeny, D. and Lacity, M. (2004),
“Leveraging Knowledge Through Outsourcing: Enterprise
Partnering in The London
Insurance Market,” in Lawson, R. et al. (eds.) Achieving
Competitive Advantage Through Collaborative Partnerships. CxO, London.
Feeny, D., Willcocks, L., and Lacity, M. (2003), Business Process
Outsourcing: The Promise of the Enterprise Partnership Model, Templeton
Executive Briefing, Templeton College, Oxford University, ISBN 1 873955162,
44 pages.
Willcocks, L., Hindle, J., Feeny, D., and Lacity, M. (2003),
“Knowledge in outsourcing - the missed business opportunity,” Inside
Knowledge, Vol. 7, 2.
Lacity, M. (2002), “Twenty Customer and Supplier Lessons on IT
Sourcing,” Cutter Consortium, Vol. 3, No. 3, 23 pages.
Kern, T., Lacity, M., and Willcocks, L. (2002), “Customer Decision
Drivers for Netsourcing,” Montgomery
Research Europe, pp. 82-89.
Lacity, M., and Willcocks, L. (2001), “Relationships in IT
Outsourcing: A Stakeholder Perspective,” Cutter Consortium, Vol. 2,
No. 3.
Kern, T., Lacity, M., Willcocks, L., Zuiderwijk, R., Teunissen,
W. (2001), ASP Market-Space Report 2001: Mastering the Customers'
Expectations, CMG Report, 57 pages.
Lacity, M., and Willcocks, L. (2000), Inside Information
Technology Outsourcing: A State-of-the-Art Report, Oxford Institute of
Information Management, 56 pages.
Lacity, M., and Willcocks, L. (1996), Best Practices in
Information Technology Sourcing, Oxford Executive Research Briefings,
36 pages.
Lacity, M., and Hirschheim, R. (1996), “The Lessons of Computer
Services Outsourcing for Executives Considering Fleet Management,” NAFA Fleet Executive, June, 5 pages.
Lacity, M. (1992), “Outsourcing: The Untold Tales,” InformationWeek,
Vol. 386, p. 64.
Lacity, M. (1989), “Managing a System from Development to
Maintenance,” Information Management, Auerbach.
Book Chapters:
Lacity, M., and Willcocks, L. (2009), “A Review of IT Outsourcing
Research for Practice,” The
Oxford Handbook of Management Information Systems:Critical
Perspectives and New Directions, (edited by Robery Galliers and Wendy
Currie), Oxford University press, forthcoming.
Rottman, J., and Lacity, M.
(2009), “Offshoring: Twenty practices for Offshore Sourcing,” in Strategic Information Management (edited by Robert Galliers and
Dorothy Leidner), Routledge, Fourth Edition, pp.
520-540.
Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2008),
“Turnover Intentions of Indian IS Professionals,” in Information Systems Outsourcing:
Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and
Dibbern, J. (eds), Third Edition, Springer-Verlag, Berlin-Heidelberg-New
York. REPRINT of article in Information
Systems Frontiers, Vol. 10, 2, pp.
225-241.
Rottman, J., and Lacity, M. (2008), “A US Client’s
Learning from Outsourcing IT Work Offshore,” in Information Systems Outsourcing:
Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and
Dibbern, J. (eds), Third Edition, REPRINT of article in Information Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10,
2, pp. 259-275.
Willcocks, L., Lacity, M. and Cullen, S. (2007),
“Information Technology Sourcing: Reflections and Lessons 1991-2007,” in Information Management: Setting the Scene, (Huizing, A.,
and de Vries, E.J., eds), Vol I., book series Perspectives on Information
Management, Oxford, Elsevier Scientific Publishers, pp. 191-204.
Willcocks, L., Lacity, M., Feeny, D. (2007), “Outsourcing,
Knowledge, and Organizational Innovation: A Study of Enterprise
Partnership,” Business Process Transformation, ME Sharpe Publishing, Markus, L., and Grover, V.
(eds), pp. 275-299.
Willcocks, L., Lacity, M., and Cullen, S. (2007),
“Information Technology Sourcing: Fifteen Years of Learning,” in The
Oxford Handbook of Information and Communication Technologies, (eds.
Robin Mansell, Chrisanthi Avgerou, Danny Quah,
and Roger Silverstone), Oxford University Press, Oxford, pp. 244-272.
Feeny, D., Willcocks, L., and Lacity, M. (2006),
“Business Process Outsourcing, Knowledge, and Innovation,” Information Systems Outsourcing:
Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and
Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp.
543-582.
Poppo, L., and Lacity, M. (2006), “The Normative Value of
Transaction Cost Economics: What Managers Have Learned About TCE Principles
in the IT Context,” in Information Systems Outsourcing: Enduring
Themes, New Perspectives, and Global Challenges, Hirschheim, R.,
Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New
York, pp. 259-282.
Hirschheim. R., and Lacity, M. (2006), “Four Stories of
Information Systems Insourcing,” in Information Systems Outsourcing:
Enduring Themes, New Perspectives, and Global Challenges, Hirschheim,
R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 303-345.
Lacity, M., Willcocks, L. and Feeny, D. (2005), “BPO as Enterprise Partnership:
The BAE-Xchanging Transformation Strategy For HR Procurement,” Technology
and Offshore Outsourcing Strategies, in
Brudenall, P. (ed.) Palgrave, Great Britain, pp. 133-160.
Poppo, L., and Lacity, M. (2002), “The Normative Value of
Transaction Cost Economics: What Managers Have Learned About TCE Principles
in the IT Context,” in Information Systems Outsourcing in the New
Economy, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds),
Springer-Verlag, Berlin-Heidelberg-New York, pp. 235-276.
Lacity, M., and Willcocks, L. (2002), “Regional Perspectives: Survey
of IT Outsourcing Experiences in US and UK Organizations,” in Advanced
Topics In Global Information Management, Idea Group Publishing,
Hershey, pp. 160-189.
Hirschheim. R., and Lacity, M. (2002), “Four Stories of
Information Systems Insourcing,” in Information Systems
Outsourcing in the New Economy, Hirschheim, R., Heinzl, A. and Dibbern,
J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 348-391.
Lacity, M., and Willcocks, L. (2000), “Relationships in IT
Outsourcing: A Stakeholder Perspective,” in Framing the Domain of IT
Management, Robert Zmud, (ed.), Pinnaflex, pp. 355-384.
Willcocks, L. and Lacity, M. (2000), “Strategic Dimensions of IT
Outsourcing,” in Marchand, D. and Davenport, T. (eds). Mastering
Information Management FT/Pitman, London,
pp. 267-273.
Willcocks, L. and Lacity, M. (1999), “Experience Of Information
Technology Outsourcing,” in Angel, J. (ed.). The Outsourcing Practice
Manual, Sweet and Maxwell, London.
Lacity, M. (1997), “IT Outsourcing in the US: Experiences, Trends, and
Lessons,” in New Strategies in IT Outsourcing: Major Trends and Global
Best Practices, Currie,W. and Willcocks, L.
(eds), Business Intelligence London, 1997, pp. 39-58.
Lacity, M., Willcocks, L., and Feeny, D. (1997), “The Value of
Selective IT Sourcing,” in Managing IT as a Strategic Resource,
Willcocks, Feeny & Islei, (eds), McGraw Hill, pp. 277--303.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1997), “IT
Outsourcing In Europe and the USA” in Managing IT as a Strategic
Resource, Willcocks, Feeny & Islei, (eds), McGraw Hill, pp.
306-337.
Lacity, M., and Hirschheim, R. (1997), “Information Systems
Outsourcing: What Problems are We Really Trying to Solve?” Re-thinking
Management Information Systems, Galliers and Curry (eds.), Oxford University Press, pp. 326-360.
Lacity, M., Willcocks, F., and Feeny, D. (1996), “Sourcing IT
Capability: A Framework For Decision Making,” Information Management:
The Organizational Dimension, Earl, M. (ed), Oxford University Press,
pp. 399-425.
Lacity, M., and Hirschheim, R. (1996), “Information Systems
Benchmarking Practices” Investing in Information Systems, Willcocks,
L. (ed), Chapman and Hall, Chapman & Hall, pp. 313-331.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1994), “Information
Technology Outsourcing: Economics Contracting, and Measurement,” in Hard
Money, Soft Outcomes: Evaluating and Managing the IT Investment, Farbey, B., Land, F., and Targett,
D. (eds), Unicom, London,
pp.149-172.
Conference Proceedings:
Lacity, M., and Rottman, J. (2008), “Effects of Offshore Outsourcing
of IT Work on Client Project Management,” Second Information Systems
Workshop on Global Sourcing, France.
Willcocks, L., Lacity, M., Cullen, S. (2007), “Information Technology
Sourcing: Reflections and Lessons 1991-2007,” First Conference on
Information Management, Amsterdam,
November.
Willcocks, L., Lacity, M., and Cullen, S. (2007), “Information
Technology Sourcing: Fifteen Years of Learning,” Americas
Conference on Information Systems, Colorado.
Rottman, J., and Lacity, M. (2007), “Project Attributes
and Contextual Explanations of Offshore Outsourcing Outcomes: Evidence from
a Client’s Perspective,” Third International Conference on Outsourcing
of Information Systems, Heidelberg.
Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2007),
“Modeling Turnover Intentions of Indian IS Professionals,” Third
International Conference on Outsourcing of Information Systems, Heidelberg.
Willcocks, L., Cullen, S. and Lacity, M. (2006), “The
Outsourcing Enterprise: Selecting and
Leveraging Supplier Capabilities,” Proceedings of The Mediterranean
Conference on Information Systems, Venice 5-9th October.
Jeyaraj, A., Rottman, J., and Lacity, M. (2004), “Understanding the
Relationship Between Organizational and Individual Adoption of IT
Innovations: Literature Review and Analysis,” Proceedings of the
Diffusion Interest Group in Information Technology, Washington DC,
December 12.
Willcocks, L., Lacity, M., and Kern, T. (1999), “IT Outsourcing and
Risk Mitigation: Recent Case Research,” Proceedings of the Fifth
Decision Sciences Conference, July 5-7th. Athens.
Willcocks, L. and Lacity, M. (1999), “IT Sourcing At Polaris: Risk,
Creative Contracting and Business Advantage,” Proceedings of the Seventh
European Conference in Information Systems, June 23-25th. Copenhagen.
Hirschheim, R., and Lacity, M. (1998), “Reducing Information Systems
Costs Through Insourcing: Experiences from the Field”, Proceedings of
the thirty-first Annual Hawaii International Conference on System Sciences,
H. Watson (ed.), pp.644-653, Kona, Hawaii, IEEE
Computer Society Press, January 6-9.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1995), “IT
Outsourcing in Europe and the USA:
Assessment Issues,” Proceedings of the Third European Conference on
Information Systems, Athens Greece,
June 1-3.
Lacity, M. and Hirschheim, R. (1994), “Information Systems
Outsourcing Evaluations: Lessons From The Field”, Proceedings of the
IFIP TC8 Open Conference on Business Process Re-engineering, B.
Glasson, I. Hawryszkiewycz, Bunderwood
(eds), North-Holland Press, Amsterdam, pp. 343- 355.
Lacity, M. and Hirschheim, R. (1994), “The Role of Benchmarking
Services in Demonstrating I.S. Effectiveness,” Proceedings of the Second
European Conference on Information Systems, pp. 779- 794.
Lacity, M. and Hirschheim, R. (1993), “The Information Systems
Outsourcing Bandwagon,” Proceedings of the Management of Change: Market
Testing and Outsourcing of IT Services, Effective Leadership in
Information Technology, London,
pp. 8-14
Presentations:
“Public Opinion of Outsourcing and
Offshoring as Reflected in U.S.
and Indian Political Cartoons," Third Information Systems Workshop on Global Sourcing, Keystone Colorado, March 23, 2009.
“Global Sourcing of
IT Work,” presented at the Gateway to Innovation Conference sponsored by
the IT Coalition, Society for Information Management, and St. Louis RCGA, St. Louis, MO,
April 30, 2008.
“Enduring Challenges in IT Outsourcing,” presented at
the 9th Annual International Business Research Forum and 2nd
Annual Offshoring Research Network Conference sponsored by Temple CIBER and
Duke CIBER, Philadelphia, PA, April 4, 2008.
“Offshore Outsourcing of IT Work to India and China,”
presented to
Society of Information Management-St. Louis Chapter, St. Louis, November 20, 2007.
“What Western Clients want from Offshore Suppliers,”
presented to distinguished guests and visiting government officials from Nanjing Province, China,
in Clayton, MO, October 12, 2007.
“Modeling Turnover Intentions of Indian IS
Professionals,” Third International Conference on Outsourcing of
Information Systems, Heidelberg,
Germany
2007, May 30, 2007. (Written with Iyer, V., and Rudramuniyaiah, P.)
“Project Attributes and Contextual Explanations of
Offshore Outsourcing Outcomes: Evidence from a Client’s Perspective,”
presented to Third International Conference on Outsourcing of Information
Systems, Heidelberg, Germany, May 30, 2007. (Written with Rottman, J.)
“The Surprising Things that Matter Most to Clients,” Live Webcast sponsored by Primavera Systems, March 15, 2007.
http://www.primavera.com/lacity/index.asp?Referrer=email3
“Assessing Supplier Capabilities to Improve Client-Supplier
Relationships,” presented to Society of Information Management-St. Louis
Chapter, St. Louis,
November 21, 2006.
“Outsourcing For Competitive Advantage,” presented to visiting
masters students from Seinäjoki Polytechini,
Finland,
Aug 9, 2006.
“Qualitative Research Methods: Case studies in Business
Research,” presented to visiting doctoral students from School of Business,
Nanjing University, July 19, 2006.
“Managing Outsourced Projects,” presented to Center for the
Application of Information Technology Project Management Roundtable, Washington University, May 17, 2006.
“Supplier-Side Responsibilities,” presented to UK Cabinet
Office representatives, Said Business School,
Oxford University, United Kingdom, February 28,
2006. Also served as faculty facilitator for 3-day Cabinet Office
workshop, “Delivery Through Suppliers,” Feb 27-March 2, 2006.
“SIM Advocacy Research Results for IT Workforce Development,”
presented to Society of Information Management-St. Louis Chapter, St. Louis, January 10,
2006.
“Global Sourcing of IT Work,” presented to MSMIT students at
McIntire School of Commerce, University
of Virginia, Aug 5,
2005.
“Global Sourcing: HR Implications and Practices,” presented to
Society of Information Management/Marquette University IT Forum, Milwaukee, Wisconsin,
May 23, 2005.
“The Global IT Market,” presented to the Dean's Business and
Breakfast, College
of Business, UMSL,
May 18, 2005.
“Proven Practices in Offshore Sourcing of IT Work,” presented
to St. Louis Regional Offshore Outsourcing Users Group, St. Louis, January 28, 2005.
“Proven Practices in Offshore Sourcing of IT Work,” presented
to Society of Information Management-St. Louis Chapter, St. Louis, January 25, 2005.
“Proven Practices in Offshore Management,” presented to IT
Governance Council, Anheuser-Busch, November 19, 2004.
Keynote speech “Managing Outsourcing Projects,” presented to
Center for the Application of Information Technology Project Management
Roundtable, Washington
University, November
10, 2004.
“The Capabilities Your Suppliers Need to Make Outsourcing
Work,” presented to Sourcing Interest Group Leadership Conference, Huntington Beach, California, Oct 13, 2004.
“Best Practice in Offshore Project Management,” presented to
Offshore Project Management Class Participants, Center for the Application
of Information Technology, Washington
University, October
5, 2004.
“Global Information Technology Sourcing,” presented to
Advanced Practices Council for the Society of Information Management, Philadelphia, PA,
September 22, 2004.
Keynote speech “Global sourcing of IT Services,” presented at
Technology and Commerce Roundtable sponsored by Southern Illinois
University and Hortica, Edwardsville, September
10, 2004.
“Learning From Four Phases of Sourcing” presented to
Department of Computer and Information Systems, Southern Illinois
University, Edwardsville, May 28, 2004.
“Back Office Outsourcing: 15 Years of Learning,” presented at
the Sourcing Interest Group conference, Houston, Texas,
May 6, 2004.
“Back Office Transformation Models and Capabilities,”
presented at the 2004 World Outsourcing Summit, Orlando, Florida,
February 24, 2004.
“Transforming Back Offices Using Enterprise Partnerships,”
presented to the Society for Information Management, Seattle, Washington,
December 13, 2003.
“Sourcing the Information Technology Function,” presented to
MSMIT students at McIntire School of Commerce, University of Virginia,
July 25, 2003.
“Rigor in Qualitative Research,” presented to IS faculty and
doctoral students of the School of
Engineering and Applied Science, Washington University,
St. Louis, Missouri, July 11, 2003.
“From Netsourcing to Enterprise Partnerships,” presented to the
members of the Information Systems Research
Center, Bauer College of Business,
University of Houston, Houston,
Texas, March 27, 2003.
“Information Technology Sourcing and Enterprise Partnerships,”
presented in the Magid Igbaria distinguished
lecture series, Claremont Graduate University, Claremont, California,
January 24, 2003.
“Business Process Outsourcing in Human Resource Management,”
presented to the faculty and Ph.D. students at the University of
Missouri-St Louis, College
of Business Research Seminar,
December 13, 2002.
Keynote Speech, “Netsourcing Business Applications: Early Lessons,
Future Directions,” presented at the 2002 World
Outsourcing Summit, Orlando,
Florida, February 20, 2002.
“Information Technology Sourcing: A Decade of Learning,” presented
to the faculty of the College of Arts and Sciences, University of Maryland,
Baltimore County, January 7, 2002.
“Information Technology Sourcing: A Decade of Learning,” presented
to the faculty of the Fox Business School,
Temple University, December 12, 2001.
“The Normative Value of Transaction Cost Economics: What Managers
Have Learned in the IT Context,” presented at the 2nd International
Conference on Outsourcing of Information Systems, Bayreuth, Germany, June 23,
2001.
“The Future of Application Service Provision,” presented at the 2nd
International Conference on Outsourcing of Information Systems, Bayreuth, Germany, June 23, 2001.
Keynote Speech, “Proven and Emerging Practices from a Decade of
Technology Outsourcing,” presented at the 2001 World Outsourcing Summit, Desert Springs, CA,
February 21, 2001.
Two-day Information Management Seminar for the Postgraduate
International Program: Chartered Controllers, Olin Business School, Washington
University, July 27-28.
“Sourcing Information Technology and Sourcing E-business Projects,”
presented at ITEC Conference,
America's
Center, May 23, 2000.
“Supplier Opportunities in the IT Outsourcing Market,” presented to
the Board of Directors of OAO Technology, Annapolis, Maryland,
April 18, 2000.
“Global IT Outsourcing,” presented to the faculty of the School of Business,
Louisiana State University,
October 23, 1998.
“Gaining Business Advantage from IT Outsourcing,” One day public
seminar, conducted with Leslie Willcocks for senior and IT executives, Templeton College,
Oxford University, March 16, 1998.
“Information Systems Outsourcing Practices in the US,” presented to the faculty of the School of Commerce,
University of New South Wales, Sydney, Australia,
February 5, 1998.
“Current US Practices in IT Outsourcing: Do Lessons Apply to Japan?” presentation to customers of Digital
Equipment Corporation, Tokyo,
Japan,
January 20, 1998.
“Management of Mega-Contracts,” presented to DuPont's Business Information
Center, Wilmington, Delaware,
January 9, 1998.
“Rhetoric and Reality of Partnering,” presented at the International
Conference on Information Systems, Atlanta,
Georgia,
December 16, 1997.
“Three Models of IT Outsourcing Contracts,” presented to the faculty
and Ph.D. students of the School
of Business, Southern Illinois
University at Carbondale,
October 24, 1997.
“Managing Customer-Supplier Relations in IT Outsourcing,” presented
to members of the Center for the Management of Information Technology, University of Virginia, McIntire School of
Commerce, Virginia, October 17, 1997 .
“Best, Worst, and Emerging Practices in Information Technology
Sourcing,” presented at International Function Point Users Group, Cincinnati, Ohio,
April 9, 1997.
Testimony to the National Commission to Restructure the IRS,
Co-chairs Senator Robert Kerrey and Congressman Robert Portman, Washington
D.C., January 30, 1997.
“Best, Worst, and Emerging Practices in Information Technology
Sourcing,” presented at the International Conference on Information
Systems, Cleveland, Ohio, December 16, 1996.
“Information Technology Sourcing Decisions: Lessons from
Experience,” presented to the West Chester County legislators, White
Plains, New York, July 22, 1996.
“Information Systems Outsourcing: Maximizing Flexibility and
Control,” presented to the International Function Point Users Group, Rome, Italy,
February 7, 1996.
“Information Technology Outsourcing: Maximize Flexibility and
Control,” presented to the University of Missouri-St Louis, School of Business Research Seminar, December
8, 1995.
“Critical Success Factors for IT Sourcing,” presented to the Finance
and Economics faculty at the University
of Pittsburgh and to the Center
for Research on Contracts, University
of Pittsburgh Pennsylvania,
May 12, 1995.
“Europe's Information Technology Leaders: Hello Is There Anybody Out
There?” presented to the University
of Missouri-St Louis, School of Business Research Seminar, February
17, 1995.
“An Empirical Examination of Williamson's Transaction Cost Theory,”
presented at Warwick University Business
School, Warwick, United Kingdom,
December 7, 1994.
“Beyond the Outsourcing Bandwagon: The Insourcing Route To
Improvement,” presented at the Information Management Research at Oxford
Seminar, Oxford University, United Kingdom, November 29, 1994.
“Transaction Cost Economics: The Information Technology Context”,
presented at Judge Institute of Management Studies, Cambridge University,
Cambridge, United Kingdom, November 1, 1994.
Information Technology Outsourcing: Research and Practice, One day
public seminar conducted with Leslie Willcocks for IT and Business Unit
Managers, Templeton College, Oxford University, October 10, 1994 and July
4, 1994.
“The Outsourcing Threat: Bridge to Insider Advantage?,” presented at
the Management Challenges in Information Systems Conference, Cranfield University, Bedford, United Kingdom, July 13,
1994.
“The Role of Benchmarking Services in Demonstrating I.S.
Effectiveness,” presented at the Second European Conference of Information
Systems, Nijenrode
University, Breukelen, The Netherlands, May 30, 1994.
“Rightsourcing the Information Technology
Function,” Presented to members of the Center for the Management of
Information Technology, University of Virginia, McIntire School of
Commerce, Virginia, April 15, 1994.
“Evaluating and Improving IT Performance”, Presented to Peninsular
& Oriental Senior Executives attending the Oxford Institute of
Information Management's Executive Seminar, Templeton
College, Oxford, February 24, 1994.
“IT Benchmarks”, Presented to IBM Account Managers attending the
Oxford Institute of Information Management's Executive Seminar, Templeton College,
Oxford,
February 9, 1994.
Panel Discussant, “Information Systems Outsourcing,” International
Conference of Information Systems, Orlando,
Florida, December 1993.
“A Field Investigation of Information Systems Insourcing Practices,”
Presented to the University of Missouri's College
of Business Research Seminar,
November 19, 1993, St. Louis.
“Information Systems Outsourcing and Insourcing Practices,”
Presented to the Washington University's Research Seminar, November 12, 1993 St. Louis.
“The Information Systems Outsourcing Bandwagon,” presented at The
International Conference on Outsourcing of Information Services, May 22,
1993, Enschede,
Netherlands.
“Information Systems Outsourcing: Lessons from an Early Adopter,”
presented at The International Conference on Outsourcing of Information
Services, May 21, 1993, Enschede, Netherlands.
“The Information Systems Outsourcing Bandwagon,” presented to
members of the Effective Leadership, British Computer Society May 19, 1993,
London.
“Information Systems Outsourcing: Theory and Practice”, presented to
St. Louis chapter of ORSA/TIMS, April 16,
1993, St. Louis.
“The Demise of the Centralized MIS Function,” Presented to the University of Missouri's
College of Business
Research Seminar, with Ashok Subramanian,
October 16, 1992, St. Louis.
“Information Systems Outsourcing Evaluations,” Presented to the members
of the University of Houston's Information
Systems Research
Center, June 23, 1992, Houston.
“From Markets to Hierarchies,” Presented to the University of Missouri's
Research Seminar, March 27, 1992, St.
Louis.
“Information Systems Productivity: Support of Existing
Applications.” Presented to the members of the University
of Houston's Information
Systems Research
Center, June 21, 1990, Houston.
Teaching Experience:
University of Missouri-St.
Louis:
§
Ph.D. Seminar: Theoretical Foundations of Information Systems,
§
Ph.D. Seminar: Qualitative Research Methods
§
Ph.D. Seminar: Theoretical Foundations of Sourcing and Knowledge
Management
§
Ph.D. Seminar: The Philosophy of Science
M.S./MBA: Management of Global Sourcing
§
M.S./MBA: Internet-Enhanced Professional IS Course
M.S./MBA: Management Information Systems
§
M.S./MBA:MIS Theory and Practice
B.S.: Management of Information Systems
B.S.:Computers and Information Systems
Imperial College, London, England:
§
B.S.: Seminar on International Business
Templeton College,
Oxford University, Oxford, England
§
Information Management
University of Houston:
§
B.S.: Systems Analysis & Design
B.S.: Introduction to Computers & MIS
British Petroleum, Houston:
§
Certificate: Office Technology
Grants & Funded Research:
§
Co-Investigator, University of Missouri-St.Louis
Campus Research award for $12,485 to conduct case studies on Offshore
Outsourcing of IT, 2004.
§
Co-Investigator, Xchanging for £70,000 to conduct research on
Business Process Outsourcing with Leslie Willcocks and David Feeny, 2002.
§
Principal Investigator, University
of Missouri Research Board
for $24,230 to conduct research on Application Service Provision, 2001.
§
Principal Investigator, University of Missouri-St.Louis
Campus Research award for $12,500 to conduct case studies and survey on
Application Service Provision, 2001.
§
Principal Investigator, University of Missouri-St.Louis
Campus Research award for $12,000 to conduct case studies on IT
privatization, 1998.
§
Small Grant Fund from the University of Missouri-St. Louis for $750
dollars to mail a survey on information technology sourcing practices to
1,000 CIOs, 1997.
§
Templeton College,
Oxford University for £1,000 to conduct
research on client/server implementations, with Leslie Willcocks, 1996.
§
IBM for £27,000 to conduct research on Europe's
Information Technology Leaders, 1994, with David Feeny, 1994.
§
University of Houston's
Information Systems Research
Center for $5,000 to
conduct research on information technology insourcing, 1993, with Rudy
Hirschheim.
§
University of Houston's
Information Systems Research
Center for $5,000 to
conduct research on information technology outsourcing, 1991, with Rudy Hirschheim.
Editorial Activities:
Current Editorial Positions:
§
US Editor, Journal of Information Technology since 1996 to
present
§
Co-Editor, Palgrave Series on Technology, Work, and Globalization
2006-2009
§
Program Co-Chair, International
Conference of Information Systems, 2010
Previous Editorial Positions:
§
Senior Editor, MIS Quarterly Executive, 2003 to 2006.
§
Guest Senior Editor, Strategic Outsourcing: An International
Journal, Vol. 1, 1, 2008)
§
Guest AE, Special Issues of MIS Quarterly (Action Research 2003
and Offshore Outsourcing 2007)
§
AE, Academy of Management Conference, Organizational,
Communication & Information Systems Track , International, 2006 - 2007.
§
Editor, Special Issue of Journal of Information Technology, Information
Technology Outsourcing: Theory and Practice, December 1995.
Editorial Board, Member:
§
MIS Quarterly Executive 2002-2003; 2007-2010;
§
Journal of Strategic Information Systems, 2007-2010;
§
Strategic Outsourcing: An International Journal, 2007-
§
Journal of the Association for Information Systems (JAIS) 2008-
Dissertation
Committees:
|
Role
|
Ph.D. Student
|
Institution
|
Year
of Graduation
|
Dissertation
Title
|
|
Member
|
Anand
Jeyaraj
|
UMSL
|
2007
|
“The
Effect of Influence Tactics and Contingency Factors on Adoption and
Diffusion of IT Innovations in Social Networks”
|
|
Member
|
Chris
Kang
|
UMSL
|
2007
|
“Wireless
LAN 802.11x in U.S.
Educational Institutions: Technology Adoption and Digital Divide Perspective”
|
|
Member
|
Charles
Chowa
|
UMSL
|
In progress
|
“Information
Systems Strategic Alignment: A Longitudinal Investigation”
|
|
Chair
|
Vidya
Iyer
|
UMSL
|
In progress
|
“Understanding
Turnover Intentions and Behavior of Indian IS Professionals:
A
Qualitative Study of Organizational Justice, Job Satisfaction and Social
Norms”
|
|
Member
|
Srikanth Mudigonda
|
UMSL
|
In progress
|
“Effects of Information Technology on Transactive Memory and Team
Performance”
|
|
Member
|
Kyootai
Lee
|
UMSL
|
In progress
|
“Strategic Alliances of SME Software firms: An Empirical
Investigation of Three Theoretical Perspectives”
|
|
Member
|
Helen Qing
Chen
|
UMSL
|
2004
|
“Conflict
Frame: Linking Individual Differences and Situational Factors with Preference
for Conflict Resolution Strategy”
|
|
Member
|
Danney Hayden
|
Washington
University
|
2006
|
“The Relationship Between interest
in Evaluating an Application of IT and Organizational Culture”
|
|
Member
|
Joseph Rottman
|
Washington
University
|
2002
|
“Social Closeness as a Contributing
Factor to the Rate of Diffusion of a Technology Innovation”
|
|
External
Examiner
|
Patricia Thomson
|
Curtin
University
of Technology
(Australia)
|
2004
|
“Information Systems Outsourcing: Managing
Transitions of IT Staff”
|
|
External Examiner
|
Graham Mahony
|
Curtin
University
of Technology
|
2006
|
“Value
for Money in Outsourcing: The Government of Western Australia Experience”
|
|
External Examiner
|
Sara Cullen
|
University
of Melbourne
|
2005
|
“Toward
Reframing Outsourcing: A Study of Choices Regarding Processes,
Structures, and Success”
|
|
External Examiner
|
Marianne Kinnula
|
University
of Oulu
|
2005
|
“The
Formation and Management of Software Outsourcing Partnership”
|
Professional Activities:
§
IT Infrastructure Library Foundations Certified in 2006.
§
Advisory Board, Everest Group 2004-
§
Advisory Board, Korean
Center for IT
Outsourcing
§
Conference Committee Member, Second International Conference of Outsourcing
of Information Services, Bayreuth Germany,
June 21-23, 2001.
§
Judge, Outsourcing World Achievement Award, sponsored by
PricewaterhouseCoopers and Michael Corbett, 2001 and 2002.
§
Panel Member for Best Outsourcing Relationships sponsored by the Outsourcing
Journal, 2000.
Professional Recognitions:
§
Gateway to Innovation Award for Achievement in Information Technology in
the St. Louis Region
sponsored by the IT Coalition, Society for
Information Management, and St. Louis RCGA, 2008.
§
Over 3800 citations according to Harzing (as of 02/2009)
§
Douglas E. Durand Award for Research Excellence, College of Business,
UMSL, 2005.
§
Among the Top 10 articles published in MIS Quarterly Executive 2002-2005,
for “Transforming a Back-Office Function: Lessons from BAE Systems'
Experience with an Enterprise Partnership”
§
Listed among Top 20 Resources for Outsourcing in Fortune Small
Business, Vol. 11, No 5, June 2001, pp. 44-45.
§
Magid Igbaria Distinguished Scholar, sponsored by Claremont Graduate
University, Claremont, CA,
2003.
§
Global Outsourcing World Achievement Award, sponsored by
PricewaterhouseCoopers and Michael Corbett & Associates, 2000.
§
Best Case Study Paper at the Seventh European Conference on Information
Systems for Willcocks, L. and Lacity, M., “IT Outsourcing at Polaris: Risk,
Creative Contracting, and Business Advantage,” Copenhagen, Denmark,
June 23-25, 1999.
§
Best Research Paper at the Third European Conference on Information Systems
for Willcocks, L., Lacity, M., and Fitzgerald, G., “IT Outsourcing in
Europe and the USA:
Assessment Issues,” Athens Greece, June 1-3, 1995.
§
Second place in the 1992 ICIS Doctoral Dissertation competition
§
1990 ICIS Doctoral Consortium
Recent Media:
§
“Eight Reasons Why Outsourcing to India Could Hurt Your Business,”
by Stephanie Overby, CIO Magazine, October 16, 2007, http://www.cio.com/article/146450/Eight_Reasons_Why_Outsourcing_to_India_Could_Hurt_Your_Business/2
§
“More outsourcing jobs are now going to Latin
America,” by Tom McGhee, Livemint.com; The Wall Street
Journal, July 8, 2007, available on: http://www.livemint.com/2007/07/08233753/More-outsourcing-jobs-are-now.html
§
“S. America speaking the language
of outsourcing,” by Tom McGhee, Denver Post, July 7, 2007, available
on: http://www.denverpost.com/business/ci_6318754
§
“Outsourcing Lessons Learned in China” by Stephanie Overby, CIO
Magazine, April 7, 2007, available on http://www.cio.com/article/102402/Outsourcing_Lessons_Learned_in_China
§
“Questions to Answer Before Recruiting IT Staff,” by Stephanie
Overby,” CIO Magazine, March 19, 2007, available on
http://www.cio.com/article/40992/Questions_to_Answer_Before_Recruiting_IT_Staff
§
“ABC: An Introduction to IT Recruiting,” CIO Magazine, March
19, 2007, available on http://www.cio.com/article/40946
§
“Special Report: Secrets of Offshoring Success,” by Stephanie
Overby, CIO Magazine, February 1, 2007 Available online at http://www.cio.com/archive/020107/fea_offshoring.html
§
“Bridging the CMM Gap” by by Stephanie Overby, CIO
Magazine, February 1, 2007 Available online
http://www.cio.com/article/28493/Bridging_the_CMM_Gap
§
“Scholars explore motivations of offshore outsourcing” UMSL
Magazine, Spring 2006, pp. 8-9..
§
“L'impartition, une nécessite pour
devenir le meilleur,” CEFRIO Perspectives (Canada), Vol 4, 2006, pp.
52-56.
§
“Simple Successful Outsourcing,” CIO Magazine, October 1,
2005.
§
“Offshore Allies,” CIO Magazine, November 15, 2005.
§
“Expert Voice: Mary Lacity on Finding Success Offshore”, CIO
Insight, No. 51, March 2005, p. 23
§
“The 12 Step BPO Supplier Capabilities Model”, HRO Today, May
2005, pp. 20-21.
§
“How Best To Manage an Offshore Outsourcing Program”, HRO
Today, April 2005, pp,
§
“A Global Source,” St.
Louis Business Journal, July 22, 2005,
pp. 26-27.
§
Finding Success Offshore: An Interview with Mary Lacity, CIO
Insight, March 17, 2005, http://www.cioinsight.com/print_article2/0,2533,a=148000,00.asp
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