MARY CECELIA LACITY

 

 

 

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College of Business Administration
University of Missouri-St. Louis
One University Boulevard
St. Louis MO, 63121-4499

phone: 314-516-6127
email: Mary.Lacity@umsl.edu

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Education:

Ph.D. in Business Administration, University of Houston;
Conferred June, 1992
Major: Management Information Systems
Minor: Quantitative Management Science
Dissertation: An Interpretive Investigation of the Information Systems Outsourcing Phenomenon

B.S. in Business Administration, Pennsylvania State University;
Conferred May, 1985
Major: Quantitative Business Analysis
Minor: Economics

Positions:

Curators’ Professor, University of Missouri-St. Louis, 2012-present

Visiting Professor, London School of Economics (2012-2015)

Professor of IS, University of Missouri-St. Louis, 2004-2012

Research Fellow, The Outsourcing Unit, London School of Economics  2008-2012

Doctoral Thesis Faculty Advisor, Washington University, 2003 - 2006
Associate Professor of MIS, University of Missouri-St. Louis, 1998-2003

Assistant Professor of MIS, University of Missouri-St. Louis, 1992-1997
Director, Missouri-London Program, Imperial College, London, January - April, 1996
Research Affiliate, Templeton College, Oxford University,  1995--2008

Visiting Research Fellow, Templeton College, Oxford University, England, 1994
Consultant, Technology Partners International, Summer, 1991
Researcher, Information Systems Research Center (ISRC), University of Houston, 1987-1991.
Systems Analyst, Exxon Company USA, Houston, Texas, 1985-1987 (full time), 1988-1989 (summers)

Books:

Nine Keys to World-Class Business Process Outsourcing

Lacity, M., and  Willcocks, L., (2015), Nine Keys to World-class Business Process Outsourcing, Bloomsbury Publishing, London. Forthcoming

 

Willcocks, L., Sauer, C. and Lacity, M. (editors) (2015), Research in Information Systems: Formulation and Enactment, Palgrave, London, under contract.

 

 

Willcocks, L. Lacity, M., and Craig, A. (2015), South Africa’s BPO Service Advantage, Palgrave, London, forthcoming

LSOcover

Lacity, M., Willcocks, P., and Burgess, A.  (2014), The Rise of Legal Services Outsourcing, Bloomsbury Publishing, London.

 

In the News:

·         Legal Futures

·         BeatOnCapital

·         Pulse

·         Canada Law from Abroad

·         LSE Book Launch

Willcocks, L., and Lacity, M. (editors) (2014), The Economics of Outsourcing, Edward Elgar Publishing, Camberley, United Kingdom, forthcoming.

Lacity, M., Rottman, J., and Carmel, E. (2012), Emerging ITO and BPO Markets: Rural Sourcing and Impact Sourcing, IEEE Readynotes, IEEE Computer Society.

 

Cullen, S., Lacity, M., and Willcocks, L. (2014), Outsourcing: All You Need to Know, White Plume Publishing, Melbourne.

Lacity, M., and Willcocks, P.  (2012), Advanced Outsourcing Practice: Rethinking ITO, BPO, and Cloud Services, Palgrave, London.

Willcocks, L. and Lacity, M. (2012), The New IT Outsourcing Landscape: From Innovation to Cloud Services, Palgrave, London.

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Willcocks, L., and Lacity, M. (2009), The Practice of Outsourcing: From Information Systems to BPO and Offshoring, Palgrave, United Kingdom

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Lacity, M., Willcocks, L., and Zheng, Y. (editors) (2010), China’s Emerging Outsourcing Capabilities, Palgrave, London. In Production.

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Lacity, M., and Willcocks, L. (2009), Information Systems and Outsourcing: Studies in Theory and Practice, Palgrave, United Kingdom.

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Willcocks, L., and Lacity, M. (editors) (2009). Sage Series on Research Studies in Information Technology Outsourcing: Perspectives, Practices and Globalization:

Volume I: Making IT Outsourcing Decisions
Volume II: Managing Outsourcing Relationships,
Volume III: Global Outsourcing Issues and Trends

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Lacity, M. and Rottman, J. (2008), Offshore Outsourcing of IT Work, Palgrave, United Kingdom.

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Lacity, M. (editor), (2008), Major Currents in Information Systems: The Management of Information Systems, Volume 4 in the six volume series (series editors: Willcocks, L., and Lee, A.), Sage, London.

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Willcocks, L., and Lacity, M. (2006), Global Sourcing of Business and IT Services, Palgrave, United Kingdom.

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Kern, T., Lacity, M. and Willcocks, L. (2002), Netsourcing: Renting Business Applications and Services Over a Network, Prentice Hall, New York (Chinese translation, 2005).

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Lacity, M. and Willcocks, L. (2001), Global Information Technology Outsourcing: Search for Business Advantage, Wiley, Chichester (Korean translation, 2004; Arabic Translation, 2005).

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Willcocks, L., and Lacity, M., (editors), (1997) Strategic Sourcing of Information Systems: Perspectives and Practices, Wiley, Chichester.

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Lacity, M., and Hirschheim, R. (1995), Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response, Wiley, Chichester.

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Lacity, M., and Hirschheim, R. (1993), Information Systems Outsourcing: Myths, Metaphors and Realities, Wiley, Chichester.


 

 

Journal Publications:

Lacity, M., and Willcocks, L. (2014), “Nine Practices for Best-in-Class BPO Performance,” MIS Quarterly Executive, Vol. 13, 3, pp. 131-146.

 

Khan, S., and Lacity, M. (2014), “Organizational Responsiveness to Anti-offshoring Institutional Pressures,” The Journal of Strategic Information Systems, Vol. 23, 3, forthcoming.

 

Lacity, M., Rottman, J., and Carmel, E. (2014), Impact Sourcing: Employing Prison Inmates to Perform Digitally-enabled Business Services,” Communications of the AIS, Vol. 34, Article 51.

 

Lacity, M., and Reynolds, P. (2014), “Cloud Services Practices for Small and Medium-sized Enterprises,” MIS Quarterly Executive, Vol. 13, 1, pp. 31-44.

 

Lacity, M., and Willcocks, L. (2014), “Business Process Outsourcing and Dynamic Innovation,” Strategic Outsourcing: An International Journal, Vol. 7, 1, pp. 66-92.

 

Lacity, M., Willcocks, L. and Craig, A. (2014), “South Africa’s Business Process Outsourcing Services Sector: Lessons for Western-based Client Firms,” The South African Journal of Business Management, December, forthcoming.

 

Lacity, M. and Willcocks, L. (2013), “Beyond Cost Savings: Outsourcing Business Processes for Innovation,” Sloan Management Review, Vol. 54, 3, pp. 63-69.

 

Lacity, M., and Willcocks, L. (2013), “Legal Process Outsourcing, In-house Counsels, Law Firms and Providers: Researching Effective Practices,” Web Journal of Current Legal Issues, Vol. 19, 3.

 

Lacity, M., and Willcocks, L. (2013), “Industry Insight:  Legal Process Outsourcing: The Provider Landscape,” Strategic Outsourcing: An International Journal, Vol. 6, 2, pp. 167-183.

 

Willcocks. L., Feeny, D., and Lacity, M. (2013), “Transforming A Human Resource Function Through Shared Services and Joint Venture Outsourcing: The  BAE Systems-Xchanging Enterprise Partnership 2001-2012”, Journal of Information Technology Teaching Cases, Vol. 3, 1, pp. 29-42.

 

Khan, S., and Lacity, M. (2012), “Survey Results: Are Client Organizations Responding to Anti-Offshoring Pressures?”  Strategic Outsourcing: An International Journal, Vol. 5, 2, pp. 166-179.

 

Lacity, M., and Willcocks, L. (2012), “The Practice of Outsourcing Business and IT Services: Evidence of Success, Robust Practices, and Contractual Challenges,” Legal Information Management, Vol. 12, pp. 2-8.

 

Lacity, M., Carmel, E. and Rottman, J. (2011), “Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations,” IEEE Computer, Vol. 44, pp. 55-62.

 

Lacity, M., Solomon, S., Yan, A., and Willcocks, L. (2011), “Business Process Outsourcing Studies: A Critical Review and Research Directions,” Journal of Information Technology, Vol. 26, 4, pp. 221-258.

 

Lacity, M., Willcocks, L., Khan, S. (2011), “Beyond Transaction Cost Economics: Towards an Endogenous Theory of Information Technology Outsourcing,” Journal of Strategic Information Systems, Vol 20, 2, pp. 139-157.

 

Lacity, M., Khan, S., Yan, A., and Willcocks, L. (2010), “A Review of the IT Outsourcing Empirical Literature and Future Research Directions,” Journal of Information Technology, Vol. 25, 4, pp. 395-433.

 

Lacity, M., Rottman, J., and Khan, S. (2010), “Field of Dreams: Building IT Capabilities in Rural America,” Strategic Outsourcing: An International Journal, Vol. 3, 3. pp. 169-191.  This research has been featured in BusinessWeek, CNNMoney, ComputerWorld,  Atlantic Journal, Fortune Magazine (special section sponsored by IAOP) and Entrepreneur Magazine.

 

Lacity, M., Khan, S., and Willcocks, L. (2009), “A Review of the IT Outsourcing Literature: Insights for Practice,” Journal of Strategic Information Systems, Vol. 18, pp.130-146.  Ranked as the most downloaded paper in JSIS in 2009, 2010, 2013.

Lacity, M., and Rudramuniyaiah, P. (2009), "Funny Business: Public Opinion of Outsourcing and Offshoring as Reflected in U.S. and Indian Political Cartoons," Communications of the Association for Information Systems (CAIS), Vol. 24, Article 13, pp. 199-224.

Lacity, M., and Rottman, J. (2009), “Effects of Offshore Outsourcing of Information Technology Work on Client Project Management,” Strategic Outsourcing: An International Journal, Vol. 2, 1, pp. 4-26.

Lacity, M., and Fox, J. (2008), “Creating Global Shared Services: Lessons from Reuters,” MIS Quarterly Executive, Vol. 7, 1, pp. 17-32.

Lacity, M., and Rottman, J. (2008), “The Impact of Offshore Outsourcing on Client Project Managers,” IEEE Computer, Vol. 41, 1, pp. 100-102.

Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2008), “Turnover Intentions of Indian IS Professionals,” Information Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2, pp. 225-241.

Rottman, J., and Lacity, M. (2008), “A US Client’s Learning from Outsourcing IT Work Offshore,Information Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.

Lacity, M., Willcocks, L., and Rottman, J. (2008), “Global Outsourcing of Back Office Services: Lessons, Trends and Enduring Challenges,” Strategic Outsourcing: An International Journal, Vol. 1, 1, pp. 13-34.   Outstanding Paper Award Winner at the Literati Network Awards for Excellence 2009.

Rottman, J., and Lacity, M. (2006), “Proven Practices for Effectively Offshoring IT Work,” Sloan Management Review, Vol. 47, 3, pp. 56-63.

Zwieg, P., Kaiser, K. M., Beath, C., Bullen, C., Gallagher, K., Goles, T., Howland, J., Simon, J. Abbott, P., Abraham, T., Carmel, E., Evaristo, R., Hawk, S., Lacity, M., Gallivan, M., Kelly, S., Mooney, J., Ranganathan, C., Rottman, J., Ryan, T.,  Wion, R. (2006), “ The Information Technology Workforce Trends and Implications 2005-2008,”  MIS Quarterly Executive Vol. 5, 2, pp 47-54.

Jeyaraj, A., Rottman, J., and Lacity, M. (2006), “A Review of the Predictors, Linkages, and Biases in IT Innovation Adoption Research,” Journal of Information Technology, Vol. 21, 1, pp. 1-23.

Feeny, D., Lacity, M., and Willcocks, L. (2005), “Taking the Measure of Outsourcing Providers,” Sloan Management Review, Vol. 46, 3, pp. 41-48.

Rottman, J., and Lacity, M. (2004), “Twenty Practices for Offshore Sourcing,” MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.

Willcocks, L., Hindle, J., Feeny, D., and Lacity, M. (2004), “Information Technology and Business Process Outsourcing: The Knowledge Potential,Journal of Information Systems Management, Vol. 21, 3, pp. 7-15.  REPRINTED IN IT Management Select, Winter, Vol. 11, 4, 2005, pp. 75-83.

Lacity, M., Feeny, D., and Willcocks, L. (2004), “Commercializing the Back Office at Lloyds of London:  Outsourcing and Strategic Partnerships Revisited,” European Management Journal, Vol. 22, 2, pp. 127-140.

Lacity, M., Feeny, D., and Willcocks, L. (2003), “Transforming a back-office function: Lessons from BAE Systems' Experience With an Enterprise Partnership,”  MIS Quarterly Executive, Vol, 2, 2, pp.86-103.

Lacity, M., and Willcocks, L. (2003), “Information Technology Sourcing Reflections,” Wirtschaftsinformatik, Special Issue on Outsourcing, Vol. 45, 2, pp. 115-125.

Hindle, J., Willcocks, L., Feeny, D., and Lacity, M. (2003), “Value-Added Outsourcing at Lloyd's and BAE Systems,” Knowledge Management Review, Vol. 6, 4, pp. 28-31.

Lacity, M. (2002), “Global Information Technology Sourcing: More Than a Decade of Learning,” IEEE Computer, Vol. 35, 8, pp. 26-33.

Kern, T., Willcocks, L., and Lacity, M. (2002), “Application Service Provision: Risk Assessment and Risk Mitigation,” MIS Quarterly Executive, Vol. 1, 2, pp.113-126.

Lacity, M., and Willcocks, L. (2000), “Survey of IT Outsourcing Experiences in US and UK Organizations,” Journal of Global Information Management, Vol.8, 2, pp. 5-23.

Hirschheim, R., and Lacity, M. (2000), “Information Technology Insourcing: Myths and Realities”, Communications of the ACM, Vol. 43, 2,  pp. 99-108.

Willcocks, L., Lacity, M. and Kern, T. (1999), “Risk in IT Outsourcing Strategy Revisited: Longitudinal Case Research at LISA,” Journal of Strategic Information Systems, Vol. 8, pp. 285-314.

Willcocks. L., and Lacity, M. (1999), “IT Outsourcing in Insurance Services: Risk, Creative Contracting, and Business Advantage,” Information Systems Journal, Vol. 9, 61, pp. 1-18.

Willcocks, L., and Lacity, M. (1999), “Information Technology Outsourcing: Practices, Lessons, and Prospects,” Australian Stock Exchange Review, No. 2,  pp. 44-49.

Lacity, M., and Willcocks, L. (1998), “An empirical investigation of information technology sourcing practices: Lessons from experience,” MIS Quarterly, September, Vol. 22, 3, pp. 363-408.

Lacity, M., Willcocks, L., and Subramanian, A. (1997), “A strategic client/server implementation,” in the Journal of Strategic Information Systems, Vol. 6, pp. 95-128.

Lacity, M., and Willcocks, L. (1997), “Information Systems Sourcing: Examining the Privatization Option in US Public Administration,” Information Systems Journal, Vol. 7, pp. 1-24.

Subramanian, A., and Lacity, M. (1997), “Managing Client Server Implementations: Today's Technology, Yesterday's LessonsJournal of Information Technology, Vol. 12, 3, pp. 169-186.

Subramanian, A. and Lacity, M. (1997), “Function Point Variance: An Empirical Examination”, The Journal of End User Computing, Vol. 9, 4, pp. 19-28.

Willcocks, L., Fitzgerald, G., and Lacity, M. (1996), “To Outsource IT: Recent Research on Economics and Evaluation Practices,” European Journal of Information Systems, Vol. 5, pp. 143-160.

Lacity, M., and Willcocks, L. (1996), “Interpreting Information Technology Sourcing Decisions from a Transaction Cost Perspective: Findings and Critique,” Accounting, Management, and Information Technologies, Vol. 5, No. 3/4, pp.203-244.

Lacity, M., Willcocks, L., and Feeny, D. (1996), “The Value of Selective IT Sourcing,” Sloan Management Review, Vol. 37, 3, pp. 13-25.

Lacity, M. and Feeny, D. (1996), “In Search of Europe's Information Technology Leaders: Review of Methods and Empirical Evidence,” Information Systems Journal, Vol. 6, pp. 85-108.

Lacity, M., Willcocks, L., and Feeny, D. (1995), “Information Technology Outsourcing: Maximizing Flexibility and Control, Harvard Business Review, May-June, Vol. 73, 3, pp. 84-93.

Lacity, M. and Hirschheim, R. (1995), “Benchmarking as Survival Strategy in “Mis-Aligned” Organizations,” Journal of Strategic Information Systems, Vol 4, 2, pp. 165-185.

Willcocks, L., Lacity, M., and Fitzgerald, G. (1995), “Information Technology Outsourcing in Europe and the USA: Assessment Issues, International Journal of Information Management, Vol. 15, No. 5, pp. 333-351.

Lacity, M., and Janson, M. (1994), “Understanding Qualitative Data: A Framework of Text Analysis Methods,” Journal of Management Information Systems, Vol 11, 2, pp. 137-155.

Lacity, M., Hirschheim, R., and Willcocks, L. (1994), “Realizing Outsourcing Expectations: Incredible Promise, Credible Outcomes”, Journal of Information Systems Management, Vol. 11, 4, pp. 7-18.

Lacity, M., and Hirschheim, R. (1993), “The Information Systems Outsourcing Bandwagon: Look Before You Leap,” Sloan Management Review, Vol. 35, 1, pp. 72-86.

Lacity, M., and Hirschheim, R. (1993),” Implementing Information Systems Outsourcing: Key Issues and Experiences of an Early Adopter,” Journal of General Management, Vol. 19, 1, pp. 17-31.

Adams, D., Lacity, M., and Mullins, J. (1991), “Telecommunications Research in Information Systems,” Data Base, Vol. 22, 3, pp.35-40.

Lacity, M. and Weiss, I. (1989), “The Organizational Exchange of Talent: Rotating MIS Professionals into User Areas,” Journal of Information Systems, (USA), Vol. 4, 1, pp. 23-31.

 

South Africa BPO Research

Lacity, M., Willcocks,L., and Craig, A. (2013), “South Africa’s Maturing BPO Service Advantage: Case Studies of Success 2013”, available at www.outsourcingunit.org

Lacity, M., Willcocks,L., and Craig, A. (2013), “ South Africa’s BPO Service Advantage Case Study: radiant.law: Rethinking Legal Services,”  available at www.outsourcingunit.org

Willcocks, L., Craig, A., and Lacity, M. (2012),  Becoming Strategic - South Africa’s BPO Service Advantage” available at www.outsourcingunit.org

 

High-Performance BPO Research:

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Our research on high-performance BPO is available at

http://www.accenture.com/Microsites/highperfbpo/Pages/home.aspx:

 

 

MASTER REPORT:

·         Mindrum, C., Hindle, J., Lacity,  M., Simonson, E., Sutherland, C., and Willcocks, L. (2012), “Achieving High Performance in BPO: Research Report 

 

PRACTICE PAPERS AND PODCASTS:

·         Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: Domain Expertise and Analytics”;   Podcast

·         Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: Collaborative BPO Governance   Podcast

·         Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: A holistic, end-to-end approach  Podcast

·         Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: Transformation of the Client’s Retained Organization  Podcast

·         Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: Technology as EnablerPodcast

·         Willcocks, L. and Lacity, M. (2012),  “Mastering High Performance: Target Strategic Business Outcomes Podcast

·         Willcocks, L. and Lacity, M. (2012),  “Mastering High Performance: Value Beyond CostPodcast

·         Willcocks, L. and Lacity, M. (2012),  “Mastering High Performance: Change ManagementPodcast

 

 

CASE STUDY PAPERS:

·         Lacity, M., and Willcocks, L. (2013), “Journey to High-Performance” The Journey to High Performance BPO: The Case of EMC’s Global Business Services

·         Lacity, M., and Willcocks, L. (2012),  “Mastering High-Performance: The Case of Microsoft’s OneFinance

·         Willcocks, L.. and Lacity, M. (2012), “Mastering High-Performance: Strategic F&A Partnering at BP

 

THEMES PAPERS:

·         Lacity, M., and Willcocks, L. (2013), “Mastering High-Performance: Transformational Leadership  Podcast

·         Lacity, M., and Willcocks, L. (2013), “Mastering High-Performance:  Resolving Conflicts in Business Process Outsourcing Relationships  Podcast

 

VIDEOS & MORE: http://www.accenture.com/Microsites/highperfbpo/Pages/want-to-learn-more.aspx

 

PRESS:  http://www.information-age.com/channels/it-services/news/2116123/bp-extends-exemplar-finance-bpo-deal-with-accenture.thtml

 

Research Reports/Articles for Practitioners:

Lacity, M., and Willcocks, L. (2014), “BPO Benchmarking and Best Performance,” Professional Outsourcing, Issue 16, pp.46-54.

Lacity, M., Willcocks, L., and Yan, A. (2014), “Leadership Pairs Behind High Outsourcing Performance”, Pulse Magazine, Issue 9, pp. 52-57.

Willcocks, L., Lacity, M., and Craig, A., (2013), “Sourcing Leadership,” Professional Outsourcing, Issue 14, pp. 22-25

Contributor, (2013), “Outsourcing Goes Back to School,” Pulse Magazine, Issue 7, pp. 40-47.

Sagoo, A., Oates, J., and Lacity, M. (2013), “Relationship builders: Resolving business conflicts effectively,” Outlook: The Journal of High-Performance, Issue 2.

Willcocks, L., Lacity, M., and Craig, A., (2013), “Compass Points: Assessing Countries,” Professional Outsourcing, Issue 13, pp. 22-31.

Lacity, M. (2013), “Outsourcing Success Cannot Come from Standstill Men: An Interview with Dr. Wendell Jones,” Pulse Magazine, Issue 6, p. 34-41.

Lacity, M., and Willcocks, L. (2013), “Cloud Services Forecast: Rain and Shine: Findings from the 2013 IAOP World Summit Survey,” Pulse Magazine, Issue 5, pp. 16-21.

Lacity, M., and Willcocks, L. (2013), “The Highlighter: Legal Process Outsourcing,” Professional Outsourcing, Issue 12, pp. 48-54.

Salvino, M., Gossage, W. and Lacity, M., (2013), “Masters of the Mix: Change Management in BPO,” Outlook: The Journal of High-Performance,” Issue 1, pp. 96-105.

Sharma, M., Lacity, M., and Willcocks, L., (2012), “Business Process Outsourcing: A Catalyst for Innovation,” Outlook: The Journal of High-Performance Business, Issue 3, pp. 70-79.

Lacity, M., and Rottman, J., (2012), “Delivering Innovation in Outsourcing: Findings from the 2012 Outsourcing World Summit”, Globalization Today, March, pp. 26, 31.

Khan, S., and Lacity, M. (2012), “Organizational Responses to Anti-Offshoring Pressures,” The Everest Group, March.

Willcocks, L. and Lacity, M. (2011), “What Do Suppliers Think of You?” Professional Outsourcing Magazine, cover story, Autumn issue.

Lacity, M., and Willcocks, L. (2011), “PART 1: What Suppliers Say About Clients: Establishing the Outsourcing Arrangement,” Cutter Consortium Sourcing & Vendor Relationships Executive Report,  Vol. 12, 2.

Lacity, M., and Willcocks, L. (2011), “PART II: What Suppliers Say About Clients: Managing the Outsourcing Arrangement,”  Cutter Consortium Sourcing & Vendor Relationships Executive Report, Vol. 12, 3.

Lacity, M., and Rottman, J. (2011), “Building a Better Outsourcing Community,” Globalization Today, March, pp. 29-31.

Lacity, M., and Rottman, J. (2010), “Can’t We All Get Along: What Does it Take to Get Advisors and Suppliers to Collaborate?” Globalization Today, pp. 47-49.

Willcocks, L., Cullen, S., and Lacity, M. (2006), The CEO Guide to Selecting Effective Suppliers, LogicaCMG, London, 29 pages.

Rottman, J., and Lacity, M. (2006), “Knowledge Transfer Is The Key To Successful Strategic Outsourcing,” Achieving Competitive Advantage Through Collaborative Partnerships: The Outsourcing Project, published by CxO Research, Ltd, pp. 16-19. 

Lacity, M., Feeny, D., and Willcocks, L. (2006), “The Twelve Supplier Capabilities: Part II,” Cutter Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 15, pp. 1-4. 

Lacity, M., Feeny, D., and Willcocks, L. (2006), “The Twelve Supplier Capabilities: Part I,” Cutter Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 13., pp. 1-4.

Zweig, P., Kaiser, K., Beath, C., Bullen, C., Gallagher, K., Goles, T., Howland, J., Simon, J., Abbot, P., Abraham, T., Carmel, E., Evaristo, R., Hawk, S., Lacity, M., Gallivan, M., Kelly, S., Mooney, J., Ranganathan, C., Rottman, J., Ryan, T., Wion, R. “Information Technology Workforce: Trends and Implications 2005-2008,” Society for Information Management, 2006, 50 pages.

Rottman, J., and Lacity, M. (2004), “Proven Practices for IT Offshore Outsourcing,” Cutter Consortium, Vol. 5, 12, 27 pages.

Lacity, M., Willcocks, L., and Feeny, D. (2004), “Transforming Indirect Procurement Spend: A Case Study” Cutter Consortium, Vol. 5, 2,  25 pages.

Willcocks, L., Hindle, J., Feeny, D. and Lacity, M. (2004), “Leveraging Knowledge Through Outsourcing: Enterprise Partnering in The London Insurance Market,” in Lawson, R.  et al. (eds.) Achieving Competitive Advantage Through Collaborative Partnerships. CxO, London.

Feeny, D., Willcocks, L., and Lacity, M. (2003), Business Process Outsourcing: The Promise of the Enterprise Partnership Model, Templeton Executive Briefing, Templeton College, Oxford University, ISBN 1 873955162, 44 pages.

Willcocks, L., Hindle, J., Feeny, D., and Lacity, M. (2003), “Knowledge in outsourcing - the missed business opportunity,” Inside Knowledge, Vol. 7, 2.

Lacity, M. (2002), “Twenty Customer and Supplier Lessons on IT Sourcing,” Cutter Consortium, Vol. 3, No. 3,  23 pages.

Kern, T., Lacity, M., and Willcocks, L. (2002), “Customer Decision Drivers for Netsourcing,” Montgomery Research Europe, pp. 82-89.

Lacity, M., and Willcocks, L. (2001), “Relationships in IT Outsourcing: A Stakeholder Perspective,” Cutter Consortium, Vol. 2, No. 3.

Kern, T., Lacity, M., Willcocks, L., Zuiderwijk, R., Teunissen, W. (2001), ASP Market-Space Report 2001: Mastering the Customers' Expectations, CMG Report,  57 pages.

Lacity, M., and Willcocks, L. (2000), Inside Information Technology Outsourcing: A State-of-the-Art Report, Oxford Institute of Information Management, 56 pages.

Lacity, M., and Willcocks, L. (1996), Best Practices in Information Technology Sourcing, Oxford Executive Research Briefings, 36 pages.

Lacity, M., and Hirschheim, R. (1996), “The Lessons of Computer Services Outsourcing for Executives Considering Fleet Management,” NAFA Fleet Executive, June, 5 pages.

Lacity, M. (1992), “Outsourcing: The Untold Tales,” InformationWeek, Vol. 386, p. 64.

Lacity, M. (1989), “Managing a System from Development to Maintenance,” Information Management, Auerbach.

Book Chapters:

 

 

Carmel, E., Lacity, M., and Doty, A. (2014), “The Impact of Impact Sourcing: Framing a Research Agenda,” in Information Systems Outsourcing: Towards Sustainable Business Value, (eds. Hirschheim, R., Heinzl, A., and Dibbern, J.), Springer, Heidelberg, pp. 397-430.

 

Lacity, M. and  Willcocks, L. (2014), “Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation,” in Information Systems Outsourcing: Towards Sustainable Business Value, (eds. Hirschheim, R., Heinzl, A., and Dibbern, J.), Springer, Heidelberg, pp. 37-64.  REPRINT of Strategic Outsourcing: An International Journal, Vol. 7, 1, pp. 66-92.

 

Rottman, J., and Lacity, M. (2014), “The Role of Social Capital,” in Global Sourcing of Business Services, (eds. S. Palvia and P.  Palvia), Center for Global Outsourcing, REPRINT of “Offshore Outsourcing, Strategy and the Role of Social Capital,” The Practice of Outsourcing (2009), pp. 445-465, with permission from Palgrave Macmillan, forthcoming.

 

Lacity, M. and Willcocks, L. (2013), “Sourcing of Information Technology Services,” The Computing Handbook Set, Information Systems and Information Technology (Volume II)(Heikki Topi, ed.) Chapman and Hall CRC Press, Florida, Article 60.

 

Lacity, M., Khan, S., and Willcocks, L. (2011), “A Review of the IT Outsourcing Literature: Insights for Practice,” in The Oxford Handbook of Management Information Systems, (Galliers, R., and Currie, W. eds), Oxford University Press, Oxford, pp. 496-528.  REPRINT of Journal of Strategic Information Systems, Vol. 18, pp.130-146

Rottman, J., and Lacity, M. (2009), “Offshoring: Twenty practices for Offshore Sourcing,”  in Strategic Information Management (edited by Robert Galliers and Dorothy Leidner), Routledge, Fourth Edition, pp. 520-540. REPRINT of article in MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.

Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2008), “Turnover Intentions of Indian IS Professionals,” in  Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Third Edition, Springer-Verlag, Berlin-Heidelberg-New York. REPRINT of article in Information Systems Frontiers, Vol. 10, 2, pp. 225-241.

Rottman, J., and Lacity, M. (2008), “A US Client’s Learning from Outsourcing IT Work Offshore,” in Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Third Edition, REPRINT of article in Information Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.

Willcocks, L., Lacity, M. and Cullen, S. (2007), “Information Technology Sourcing: Reflections and Lessons 1991-2007,” in Information Management: Setting the Scene, (Huizing, A.,  and de Vries, E.J., eds), Vol I., book series Perspectives on Information Management, Oxford, Elsevier Scientific Publishers, pp. 191-204.

Willcocks, L., Lacity, M., Feeny, D. (2007), “Outsourcing, Knowledge, and Organizational Innovation: A Study of Enterprise Partnership,”  Business Process Transformation, ME Sharpe Publishing, Markus, L., and Grover, V. (eds), pp. 275-299.

Willcocks, L., Lacity, M., and Cullen, S. (2007), “Information Technology Sourcing: Fifteen Years of Learning,” in The Oxford Handbook of Information and Communication Technologies, (eds. Robin Mansell, Chrisanthi Avgerou, Danny Quah, and Roger Silverstone), Oxford University Press, Oxford, pp. 244-272.

Feeny, D., Willcocks, L., and Lacity, M. (2006), “Business Process Outsourcing, Knowledge, and Innovation,” Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 543-582.

Poppo, L., and Lacity, M. (2006), “The Normative Value of Transaction Cost Economics: What Managers Have Learned About TCE Principles in the IT Context,” in  Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 259-282.  REPRINT OF  Poppo, L., and Lacity, M. (2002).

Hirschheim. R.,  and Lacity, M. (2006), “Four Stories of Information Systems Insourcing,” in  Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 303-345.

Lacity, M., Willcocks, L. and Feeny, D. (2005), “BPO as Enterprise Partnership: The  BAE-Xchanging Transformation Strategy For HR Procurement,” Technology and Offshore Outsourcing Strategies, in Brudenall, P. (ed.)  Palgrave, Great Britain, pp. 133-160.

Poppo, L., and Lacity, M. (2002), “The Normative Value of Transaction Cost Economics: What Managers Have Learned About TCE Principles in the IT Context,” in  Information Systems Outsourcing in the New Economy, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 235-276. 

Lacity, M., and Willcocks, L. (2002), “Regional Perspectives: Survey of IT Outsourcing Experiences in US and UK Organizations,” in Advanced Topics In Global Information Management, Idea Group Publishing, Hershey, pp. 160-189.

Hirschheim. R.,  and Lacity, M. (2002), “Four Stories of Information Systems Insourcing,” in  Information Systems Outsourcing in the New Economy, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 348-391.

Lacity, M., and Willcocks, L. (2000), “Relationships in IT Outsourcing: A Stakeholder Perspective,” in Framing the Domain of IT Management, Robert Zmud, (ed.), Pinnaflex, pp. 355-384.

Willcocks, L. and Lacity, M. (2000), “Strategic Dimensions of IT Outsourcing,” in Marchand, D. and Davenport, T. (eds). Mastering Information Management FT/Pitman, London, pp. 267-273.

Willcocks, L. and Lacity, M. (1999), “Experience Of Information Technology Outsourcing,” in Angel, J. (ed.). The Outsourcing Practice Manual, Sweet and Maxwell, London.

Lacity, M. (1997), “IT Outsourcing in the US: Experiences, Trends, and Lessons,” in New Strategies in IT Outsourcing: Major Trends and Global Best Practices, Currie,W. and Willcocks, L. (eds), Business Intelligence London, 1997, pp. 39-58.

Lacity, M., Willcocks, L., and Feeny, D. (1997), “The Value of Selective IT Sourcing,” in Managing IT as a Strategic Resource, Willcocks, Feeny & Islei, (eds), McGraw Hill, pp. 277--303.

Willcocks, L., Lacity, M., and Fitzgerald, G. (1997), “IT Outsourcing In Europe and the USA” in Managing IT as a Strategic Resource, Willcocks, Feeny & Islei, (eds), McGraw Hill, pp. 306-337.

Lacity, M., and Hirschheim, R. (1997), “Information Systems Outsourcing: What Problems are We Really Trying to Solve?” Re-thinking Management Information Systems, Galliers and Curry (eds.), Oxford University Press, pp. 326-360. 

Lacity, M., Willcocks, F., and Feeny, D. (1996), “Sourcing IT Capability: A Framework For Decision Making,” Information Management: The Organizational Dimension, Earl, M. (ed), Oxford University Press, pp. 399-425.

Lacity, M., and Hirschheim, R. (1996), “Information Systems Benchmarking Practices” Investing in Information Systems, Willcocks, L. (ed), Chapman and Hall, Chapman & Hall, pp. 313-331.

Willcocks, L., Lacity, M., and Fitzgerald, G. (1994), “Information Technology Outsourcing: Economics Contracting, and Measurement,” in Hard Money, Soft Outcomes: Evaluating and Managing the IT Investment, Farbey, B., Land, F., and Targett, D. (eds), Unicom, London, pp.149-172.

Conference Papers:

Willcocks, L. and Lacity, M. (2014), “Regaining and Sustaining High Performance in BPO: F&A Partnering at BP and Microsoft,” 8th Global Sourcing Workshop, Val d’Isere, France.

Yan, A.,  Solomon, S., Mirchandani, M., Lacity, M., and Porra, J. (2013), “The Role of Service Agent, Service Quality, and User Satisfaction in Self-Service Technology Usage,” International Conference of Information Systems,  Milano, Italy.

Lacity, M., Reynolds, R., Khan, S., and Willcocks, L. (2013), “Outsourcing Cloud Services: The Great Equalizer for SMEs?” 4th International Conference on the Outsourcing of Information Services, Mannheim, Germany.

Lacity, M. and Willcocks, L. (2013), “Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation,” 4th International Conference on the Outsourcing of Information Services, Mannheim, Germany.

Carmel, E., Lacity, M. and Doty, A. (2013), “The Impact of Impact Sourcing: Framing a Research Agenda,” 4th International Conference on the Outsourcing of Information Services, Mannheim, Germany.

Lacity, M., and Rottman, J. (2008), “Effects of Offshore Outsourcing of IT Work on Client Project Management,” Second Information Systems Workshop on Global Sourcing, France.

Willcocks, L., Lacity, M., Cullen, S. (2007), “Information Technology Sourcing: Reflections and Lessons 1991-2007,” First Conference on Information Management, Amsterdam, November.

Willcocks, L., Lacity, M., and Cullen, S. (2007), “Information Technology Sourcing: Fifteen Years of Learning,”  Americas Conference on Information Systems, Colorado.

Rottman, J., and Lacity, M. (2007), “Project Attributes and Contextual Explanations of Offshore Outsourcing Outcomes: Evidence from a Client’s Perspective,” Third International Conference on Outsourcing of Information Systems, Heidelberg.

Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2007), “Modeling Turnover Intentions of Indian IS Professionals,” Third International Conference on Outsourcing of Information Systems, Heidelberg. 

Willcocks, L., Cullen, S. and Lacity, M. (2006), “The Outsourcing Enterprise: Selecting and Leveraging Supplier Capabilities,” Proceedings of The Mediterranean Conference on Information Systems, Venice 5-9th October.

Jeyaraj, A., Rottman, J., and Lacity, M. (2004), “Understanding the Relationship Between Organizational and Individual Adoption of IT Innovations: Literature Review and Analysis,”  Proceedings of the Diffusion Interest Group in Information Technology, Washington DC, December 12.

Willcocks, L., Lacity, M., and Kern, T. (1999), “IT Outsourcing and Risk Mitigation: Recent Case Research,” Proceedings of the Fifth Decision Sciences Conference,  July 5-7th. Athens.

Willcocks, L. and Lacity, M. (1999), “IT Sourcing At Polaris: Risk, Creative Contracting and Business Advantage,” Proceedings of the Seventh European Conference in Information Systems, June 23-25th. Copenhagen.

Hirschheim, R., and Lacity, M. (1998), “Reducing Information Systems Costs Through Insourcing: Experiences from the Field”, Proceedings of the thirty-first Annual Hawaii International Conference on System Sciences, H. Watson (ed.), pp.644-653, Kona, Hawaii, IEEE Computer Society Press, January 6-9.

Willcocks, L., Lacity, M., and Fitzgerald, G. (1995), “IT Outsourcing in Europe and the USA: Assessment Issues,” Proceedings of the Third European Conference on Information Systems, Athens Greece, June 1-3.

Lacity, M. and Hirschheim, R. (1994), “Information Systems Outsourcing Evaluations: Lessons From The Field”, Proceedings of the IFIP TC8 Open Conference on Business Process Re-engineering, B. Glasson, I. Hawryszkiewycz, Bunderwood (eds), North-Holland Press, Amsterdam,  pp. 343- 355.

Lacity, M. and Hirschheim, R. (1994), “The Role of Benchmarking Services in Demonstrating I.S. Effectiveness,” Proceedings of the Second European Conference on Information Systems, pp.  779- 794.

Lacity, M. and Hirschheim, R. (1993), “The Information Systems Outsourcing Bandwagon,” Proceedings of the Management of Change: Market Testing and Outsourcing of IT Services, Effective Leadership in Information Technology, London, pp. 8-14

Presentations:

“The Rise of Legal Services Outsourcing,” Corporate Legal Operations Consortium (CLOC), San Jose, California, July 18, 2014.

The Risks and Opportunities of Outsourcing: Legal Services under Threat?”  London School of Economics, London, June 17, 2014.

“Six lessons of Global Business Process Outsourcing,” Washington University, Professional MBA, March 28, 2014.

“The Rise of Legal Services Outsourcing,” The 2014 Outsourcing World Summit, Orlando, Florida, February 17, 2014.

Moderator, “CEO Panel: Recruitment, Training and Retention Strategies for Domestic Sourcing,” Momentum2013 Conference on US ITO and BPO Domestic Sourcing, Atlanta, Georgia, September 10, 2013.

“Completing the Ph.D. Dissertation: Advice from Senior Faculty,” Graduate Student Conference, UM-St. Louis,  August 12, 2013, with Wes Harris, Beth Huebner, and Ann Steffen.

Outsourcing Cloud Services: The Great Equalizer for SMEs?” Research Seminar, London School of Economics and Political Science, London, June 13, 2013.

“The Impact of Impact Sourcing: Framing a Research Agenda,” 4th International Conference on the Outsourcing of Information Services, Mannheim, Germany, June 11, 2013, with Erran Carmel.

“Outsourcing Cloud Services: The Great Equalizer for SMEs?” 4th International Conference on the Outsourcing of Information Services, Mannheim, Germany, June 11, 2013, with Leslie Willcocks.

“Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation,” 4th International Conference on the Outsourcing of Information Services, Mannheim, Germany, June 10, 2013 with Leslie Willcocks.

Moderator, “Sourcing Relationships at Edward JonesMidwest Chapter of the IAOP, Washington University, St. Louis, April 30, 2013.

 

“Designing and Delivering Hybrid Graduate Courses,” presented to the College of Business’ Teaching and Innovation Series, University of Missouri-St. Louis, April 12, 2013.

 

“Global Sourcing of Business Services: Bringing state-of-the art research into the classroom” presented to the Presidents and visiting delegates from Aschaffenburg University of Applied Sciences and Seinajoki University of Applied Sciences, University of Missouri-St. Louis, March 4, 2013.  

 

Keynote: “Strange Bedfellows No More: Dynamic Innovation in BPO Relationships,” The 2013 Outsourcing World Summit, Phoenix, Arizona, February 19, 2013.

 

“Global Business Process Outsourcing,” Washington University, Professional MBA, January 18, 2013.

“Advanced Outsourcing Practice,” CIO Symposium, 33rd International Conference of Information Systems, Orlando, Florida, December 18, 2012.

 Panelist, “Made in America - Rural Outsourcing in Missouri,” Midwest Chapter of the IAOP, IT Enterprises, St. Louis, October 17, 2012.

Outsourcing Research: Theory, Practice and the Emerging Landscape,” London School of Economics and Political Science, London, June 26, 2012.

 

“Dynamic Innovation,” United Kingdom & Ireland Chapter of the IAOP, London, June 26, 2012. 

 

“What Service Providers Say About Clients,” Gateway to Innovation Conference, St. Louis, April 26, 2012.

 

Co-chair, “Healthcare Services Outsourcing,” Midwest Chapter of the IAOP, UMSL Campus, St. Louis, Missouri,  April 24, 2012.  (See story)

 

“The BPO Landscape: The Next Generation,” The 2012 Outsourcing World Summit, Lake Buena Vista, Florida, February 21 (with Leslie Willcocks).

 

Panel Moderator, “Rural Sourcing: Moving from Xenophobic Buyer to Competitive Supplier,” The 2012 Outsourcing World Summit, Lake Buena Vista, Florida, February 21.

 

“Global Business Process Outsourcing,” Washington University, Executive MBA, January 20, 2012.

 

“What Service Providers Say About Clients,” International Association of Outsourcing Professional, Voice of the Customer Chapter Webinar, September 21, 2011.

 

“Global ITO and BPO: Best Practices for Achieving Business Results,” Senior Leadership Team, The Outsource Group, St. Louis, Missouri, September 16, 2011.

 

What Service Providers Say About Clients,” Everest Research Institute, Market Vista Webinar, August 10, 2011.

 

“Delivering ITO and BPO Services from Remote Domestic Locations,” Senior Leadership Team, Cayuse Technologies, Pendleton, Oregon, July 27, 2011 (with Joe Rottman).

 

“Twenty Things Suppliers Say about Clients,” Center for the Management of Information Technology, University of Virginia, Reston Virginia, July 8, 2011.

 

“Field of Dreams: Outsourcing IT Work to Rural Suppliers,” Senior Leadership Team, Daugherty Business Solutions, St. Louis, Missouri, April 14, 2011 (with Joe Rottman).

 

“What Suppliers Say About Clients,” Kraft BPO Internal Advisory Group, Northfield, Illinois, April 12, 2011.

 

“Field of Dreams: Outsourcing IT Work to Rural Suppliers,” Gateway to Innovation Conference, St. Louis, Missouri, April 5, 2011 (with Joe Rottman).

 

 “What Suppliers Would Tell You If They Could,” Outsourcing World Summit, Indian Wells, California, Feb 23, 2011.

 

Panel Moderator, “Building a Better Outsourcing Community for Customers, Advisors, and Suppliers,” Outsourcing World Summit, Indian Wells, California, Feb 23, 2011.

 

 “Rural Outsourcing,” Dean's Business and Breakfast, College of Business, UMSL, December 2, 2010 (with Joe Rottman).

 

Co-chair, “Human Capital Development in the Midwest/St. Louis Region to Compete Globally: Collaborations among Industry, Government, and Academics,” Midwest Chapter of the IAOP, UMSL Campus, St. Louis, Missouri, June 24, 2010.  Available at  http://winmedia.umsl.edu/lacitym/IAOP_1.wmv

Panel Participant, “IAOP/Globalization Today Roundtable: Outsourcing Dilemma – What Do We Mean By Value?”  May 10, 2010. Also featured as the covered story in Globalization Today, May/June 2010, pp. 20-25.

Table Topics Leader, “How Can Suppliers and Advisors Cooperate to Make the Outsourcing Procurement Process More Effective?”  The 2010 Outsourcing World Summit, Orlando, Florida, February 14, 2010.  Also featured in Globalization Today, May/June 2010, pp. 47-49.

 

Panel Participant, “Managing a Review Process From an Author’s Perspective,” Journal of Information Technology: Author’s Workshop, Phoenix, Arizona, December 14, 2009.

 

Panel Participant, “Outsourcing: Its Future in the New Economy,” International Association of Outsourcing Professionals, Mid-West Chapter, Clayton, Missouri, December 2, 2009.

 

“Planning an Online or Blended Course,” The Faculty Resource Center (FRC) and Center for Teaching and Learning (CTL) workshop, St. Louis, Missouri, September 30, 2009.

 

“Public Opinion of Outsourcing and Offshoring as Reflected in U.S. and Indian Political Cartoons," Third Information Systems Workshop on Global Sourcing, Keystone, Colorado, March 23, 2009.

 

“Global Sourcing of IT Work,” The Gateway to Innovation Conference sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA, St. Louis, MO, April 30, 2008.

“Enduring Challenges in IT Outsourcing,” 9th Annual International Business Research Forum and 2nd Annual Offshoring Research Network Conference sponsored by Temple CIBER and Duke CIBER, Philadelphia, Pennsylvania, April 4, 2008.

“Offshore Outsourcing of IT Work to India and China,” Society of Information Management-St. Louis Chapter, St. Louis, November 20, 2007.

“What Western Clients want from Offshore Suppliers,” presented to distinguished guests and visiting government officials from Nanjing Province, China, in Clayton, MO, October 12, 2007.

“Modeling Turnover Intentions of Indian IS Professionals,” Third International Conference on Outsourcing of Information Systems, Heidelberg, Germany, May 30, 2007. (Written with Iyer, V., and Rudramuniyaiah, P.)

“Project Attributes and Contextual Explanations of Offshore Outsourcing Outcomes: Evidence from a Client’s Perspective,”  Third International Conference on Outsourcing of Information Systems, Heidelberg, Germany, May 30, 2007. (Written with Rottman, J.)

“The Surprising Things that Matter Most to Clients,” Live Webcast sponsored by Primavera Systems, March 15, 2007. http://www.primavera.com/lacity/index.asp?Referrer=email3

 “Assessing Supplier Capabilities to Improve Client-Supplier Relationships,” Society of Information Management-St. Louis Chapter, St. Louis, November 21, 2006.

 “Outsourcing For Competitive Advantage,” presented to visiting masters students from Seinäjoki Polytechini, Finland, Aug 9, 2006.

 “Qualitative Research Methods:  Case studies in Business Research,” presented to visiting doctoral students from School of Business, Nanjing University, July 19, 2006.

 “Managing Outsourced Projects,” Center for the Application of Information Technology Project Management Roundtable, Washington University, May 17, 2006.

 “Supplier-Side Responsibilities,” presented to UK Cabinet Office representatives, Said Business School, Oxford University, United Kingdom, February 28, 2006.  Also served as faculty facilitator for 3-day Cabinet Office workshop, “Delivery Through Suppliers,” Feb 27-March 2, 2006.

 “SIM Advocacy Research Results for IT Workforce Development,” Society of Information Management-St. Louis Chapter, St. Louis, January 10, 2006.

 “Global Sourcing of IT Work,” presented to MSMIT students at McIntire School of Commerce, University of Virginia, Aug 5, 2005.

 “Global Sourcing: HR Implications and Practices,” Society of Information Management/Marquette University IT Forum, Milwaukee, Wisconsin, May 23, 2005.

 “The Global IT Market,” Dean's Business and Breakfast, College of Business, UMSL, May 18, 2005.

 “Proven Practices in Offshore Sourcing of IT Work,” St. Louis Regional Offshore Outsourcing Users Group, St. Louis, January 28, 2005.

 “Proven Practices in Offshore Sourcing of IT Work,” Society of Information Management-St. Louis Chapter, St. Louis, January 25, 2005.

 “Proven Practices in Offshore Management,” IT Governance Council, Anheuser-Busch, November 19, 2004.

 Keynote speech “Managing Outsourcing Projects,” Center for the Application of Information Technology Project Management Roundtable, Washington University, November 10, 2004.

 “The Capabilities Your Suppliers Need to Make Outsourcing Work,” Sourcing Interest Group Leadership Conference, Huntington Beach, California, Oct 13, 2004.

 “Best Practice in Offshore Project Management,” presented to Offshore Project Management Class Participants, Center for the Application of Information Technology, Washington University, October 5, 2004.

 “Global Information Technology Sourcing,” Advanced Practices Council for the Society of Information Management, Philadelphia, PA, September 22, 2004.

 Keynote speech “Global sourcing of IT Services,” Technology and Commerce Roundtable sponsored by Southern Illinois University and Hortica, Edwardsville, September 10, 2004.

 “Learning From Four Phases of Sourcing” presented to Department of Computer and Information Systems, Southern Illinois University, Edwardsville, May 28, 2004.

 “Back Office Outsourcing: 15 Years of Learning,” Sourcing Interest Group Conference, Houston, Texas, May 6, 2004.

 “Back Office Transformation Models and Capabilities,” 2004 World Outsourcing Summit, Orlando, Florida, February 24, 2004.

 “Transforming Back Offices Using Enterprise Partnerships,” Society for Information Management, Seattle, Washington, December 13, 2003.

 “Sourcing the Information Technology Function,” presented to MSMIT students at McIntire School of Commerce, University of Virginia, July 25, 2003.

“Rigor in Qualitative Research,” presented to IS faculty and doctoral students of the School of Engineering and Applied Science, Washington University, St. Louis, Missouri, July 11, 2003.

“From Netsourcing to Enterprise Partnerships,” presented to the members of the Information Systems Research Center, Bauer College of Business, University of Houston, Houston, Texas, March 27, 2003.

“Information Technology Sourcing and Enterprise Partnerships,” presented in the Magid Igbaria distinguished lecture series, Claremont Graduate University, Claremont, California, January 24, 2003.

“Business Process Outsourcing in Human Resource Management,” University of Missouri-St Louis, College of Business Research Seminar, December 13, 2002.

Keynote Speech, “Netsourcing Business Applications: Early Lessons, Future Directions,” 2002 World Outsourcing Summit, Orlando, Florida, February 20, 2002.

“Information Technology Sourcing: A Decade of Learning,” presented to the faculty of the College of Arts and Sciences, University of Maryland, Baltimore County, January 7, 2002.

“Information Technology Sourcing: A Decade of Learning,” presented to the faculty of the Fox Business School, Temple University, December 12, 2001.

“The Normative Value of Transaction Cost Economics: What Managers Have Learned in the IT Context,” 2nd International Conference on Outsourcing of Information Systems, Bayreuth, Germany, June 23, 2001.

“The Future of Application Service Provision,” 2nd International Conference on Outsourcing of Information Systems, Bayreuth, Germany, June 23, 2001.

Keynote Speech, “Proven and Emerging Practices from a Decade of Technology Outsourcing,” 2001 World Outsourcing Summit, Desert Springs, CA, February 21, 2001.

Two-day Information Management Seminar for the Postgraduate International Program: Chartered Controllers, Olin Business School, Washington University, July 27-28.

“Sourcing Information Technology and Sourcing E-business Projects,” ITEC Conference, America's Center, May 23, 2000.

“Supplier Opportunities in the IT Outsourcing Market,” presented to the Board of Directors of OAO Technology, Annapolis, Maryland, April 18, 2000.

“Global IT Outsourcing,” presented to the faculty of the School of Business, Louisiana State University, October 23, 1998.

“Gaining Business Advantage from IT Outsourcing,” One day public seminar, conducted with Leslie Willcocks for senior and IT executives, Templeton College, Oxford University, March 16, 1998.

“Information Systems Outsourcing Practices in the US,” presented to the faculty of the School of Commerce, University of New South Wales, Sydney, Australia, February 5, 1998.

“Current US Practices in IT Outsourcing: Do Lessons Apply to Japan?” presentation to customers of Digital Equipment Corporation, Tokyo, Japan, January 20, 1998.

“Management of Mega-Contracts,” DuPont's Business Information Center, Wilmington, Delaware, January 9, 1998.

“Rhetoric and Reality of Partnering,” International Conference on Information Systems, Atlanta, Georgia, December 16, 1997.

“Three Models of IT Outsourcing Contracts,” presented to the faculty and Ph.D. students of the School of Business, Southern Illinois University at Carbondale, October 24, 1997.

“Managing Customer-Supplier Relations in IT Outsourcing,” Center for the Management of Information Technology, University of Virginia, McIntire School of Commerce, Virginia, October 17, 1997 .

“Best, Worst, and Emerging Practices in Information Technology Sourcing,” International Function Point Users Group, Cincinnati, Ohio, April 9, 1997.

Testimony to the National Commission to Restructure the IRS, Co-chairs Senator John Kerry and Congressman Robert Portman, Washington D.C., January 30, 1997.

“Best, Worst, and Emerging Practices in Information Technology Sourcing,” International Conference on Information Systems, Cleveland, Ohio, December 16, 1996.

“Information Technology Sourcing Decisions: Lessons from Experience,” presented to the West Chester County legislators, White Plains, New York, July 22, 1996.

“Information Systems Outsourcing: Maximizing Flexibility and Control,” International Function Point Users Group, Rome, Italy, February 7, 1996.

“Information Technology Outsourcing: Maximize Flexibility and Control,” University of Missouri-St Louis, School of Business Research Seminar, December 8, 1995.

“Critical Success Factors for IT Sourcing,” presented to the Finance and Economics faculty at the University of Pittsburgh and to the Center for Research on Contracts, University of Pittsburgh Pennsylvania, May 12, 1995.

Europe's Information Technology Leaders: Hello Is There Anybody Out There?” University of Missouri-St Louis, School of Business Research Seminar, February 17, 1995.

“An Empirical Examination of Williamson's Transaction Cost Theory,” Warwick University Business School, Warwick, United Kingdom, December 7, 1994.

“Beyond the Outsourcing Bandwagon: The Insourcing Route To Improvement,” Information Management Research Seminar, Oxford University, United Kingdom, November 29, 1994.

“Transaction Cost Economics: The Information Technology Context”, Judge Institute of Management Studies, Cambridge University, Cambridge, United Kingdom, November 1, 1994.

Information Technology Outsourcing: Research and Practice, One day public seminar conducted with Leslie Willcocks for IT and Business Unit Managers, Templeton College, Oxford University, October 10, 1994 and July 4, 1994.

“The Outsourcing Threat: Bridge to Insider Advantage?,” Management Challenges in Information Systems Conference, Cranfield University, Bedford, United Kingdom, July 13, 1994.

“The Role of Benchmarking Services in Demonstrating I.S. Effectiveness,” The Second European Conference of Information Systems, Nijenrode University, Breukelen, The Netherlands, May 30, 1994.

Rightsourcing the Information Technology Function,” Center for the Management of Information Technology, University of Virginia, McIntire School of Commerce, Virginia, April 15, 1994.

“Evaluating and Improving IT Performance”, Presented to Peninsular & Oriental Senior Executives attending the Oxford Institute of Information Management's Executive Seminar, Templeton College, Oxford, February 24, 1994.

“IT Benchmarks”, Presented to IBM Account Managers attending the Oxford Institute of Information Management's Executive Seminar, Templeton College, Oxford, February 9, 1994.

Panel Discussant, “Information Systems Outsourcing,” International Conference of Information Systems, Orlando, Florida, December 1993.

“A Field Investigation of Information Systems Insourcing Practices,” University of Missouri-St. Louis, College of Business Research Seminar, November 19, 1993, St. Louis.

“Information Systems Outsourcing and Insourcing Practices,” Washington University's Research Seminar, November 12, 1993 St. Louis.

“The Information Systems Outsourcing Bandwagon,” The International Conference on Outsourcing of Information Services, May 22, 1993, Enschede, Netherlands.

“Information Systems Outsourcing: Lessons from an Early Adopter,” The International Conference on Outsourcing of Information Services, May 21, 1993, Enschede, Netherlands.

“The Information Systems Outsourcing Bandwagon,” presented to members of the Effective Leadership, British Computer Society May 19, 1993, London.

“Information Systems Outsourcing: Theory and Practice”, St. Louis chapter of ORSA/TIMS, April 16, 1993, St. Louis.

“The Demise of the Centralized MIS Function,” University of Missouri-St. Louis, College of Business Research Seminar, with Ashok Subramanian, October 16, 1992, St. Louis.

“Information Systems Outsourcing Evaluations,” University of Houston's Information Systems Research Center, June 23, 1992, Houston.

“From Markets to Hierarchies,” University of Missouri-St. Louis, College of Business  Research Seminar, March 27, 1992, St. Louis.

“Information Systems Productivity: Support of Existing Applications.” University of Houston's Information Systems Research Center, June 21, 1990, Houston.

Teaching Experience:

University of Missouri-St. Louis:

§        Ph.D. Seminar: Theoretical Foundations of Information Systems

§        Ph.D. Seminar: Economic, Strategic, and Social Theories Used in I.S. Sourcing Research

§  Ph.D. Seminar: The Philosophy of Science/ Qualitative Research Methods

§  M.S./MBA:  Global Sourcing of Business and IT Services

§  M.S./MBA: Internet-Enhanced Professional IS Course

§  M.S./MBA: Management Information Systems

§  M.S./MBA: MIS Theory and Practice

§  B.S.: Management of Information Systems

§  B.S.: Computers and Information Systems

 

Imperial College, London, England:

§         B.S.: Seminar on International Business

 

Templeton College, Oxford University, Oxford, England

§         M.Phil: Information Management 

 

University of Houston:

§        B.S.: Systems Analysis & Design
B.S.: Introduction to Computers & MIS

 

British Petroleum, Houston:

§         Certificate: Office Technology

Grants & Funded Research:

§         Co-Investigator, University of Missouri-St.Louis Campus Research award for $12,485 to conduct case studies on Offshore Outsourcing of IT, 2004.

§         Co-Investigator, Xchanging for £70,000 to conduct research on Business Process Outsourcing with Leslie Willcocks and David Feeny, 2002.

§         Principal Investigator, University of Missouri Research Board for $24,230 to conduct research on Application Service Provision, 2001.

§         Principal Investigator, University of Missouri-St.Louis Campus Research award for $12,500 to conduct case studies and survey on Application Service Provision, 2001.

§         Principal Investigator, University of Missouri-St.Louis Campus Research award for $12,000 to conduct case studies on IT privatization, 1998.

§         Small Grant Fund from the University of Missouri-St. Louis for $750 dollars to mail a survey on information technology sourcing practices to 1,000 CIOs, 1997.

§         Templeton College, Oxford University for £1,000 to conduct research on client/server implementations, with Leslie Willcocks, 1996.

§         IBM for £27,000 to conduct research on Europe's Information Technology Leaders, 1994, with David Feeny, 1994.

§         University of Houston's Information Systems Research Center for $5,000 to conduct research on information technology insourcing, 1993, with Rudy Hirschheim.

§         University of Houston's Information Systems Research Center for $5,000 to conduct research on information technology outsourcing, 1991, with Rudy Hirschheim.

Editorial Activities:

Current Editorial Positions:

§          Co-Editor, Palgrave Series on Technology, Work, and Globalization since 2006

§          Senior Editor, MIS Quarterly Executive; 2014-2017

§         Co-editor, MIS Quarterly Executive, Special Issue on Business Payoff of Cloud Services

 

 

Editorial Board, Member:

§         MIS Quarterly Executive 2002-2003; 2007-2010; 2011-

§         Journal of Strategic Information Systems since  2007

§         Strategic Outsourcing: An International Journal, since 2007

§         Journal of Information Technology, since 2012

§         IEEE Transactions on Engineering Management  since 2013

§         Journal of the Association for Information Systems (JAIS)  2008-2011

 

 

Previous Editorial Positions:

§         Program Co-Chair, International Conference of Information Systems, 2010

§ US Editor, Journal of Information Technology 1996-2012

§ Track Chair,  International Conference of Information Systems, 2012

§  Senior Editor, MIS Quarterly Executive, 2003 to 2006.

§         Guest Senior Editor, Strategic Outsourcing: An International Journal, Vol. 1, 1, 2008

§  Associate Editor ICIS 2009:    http://www.icis09.org/

§  Guest AE, Special Issues of MIS Quarterly (Action Research 2003 and Offshore Outsourcing 2007)

§         AE, Academy of Management Conference, Organizational, Communication & Information Systems Track , International, 2006 - 2007.

§         Editor, Special Issue of Journal of Information Technology, Information Technology Outsourcing: Theory and Practice, December 1995.

 

Dissertation Committees:

 

Role

Ph.D. Student

Institution

Year of Graduation

Dissertation Title

Chair

Aihua Yan

UMSL

In progress

“The Effects of Capabilities and Governance on Information Technology and Business Process Outsourcing Performance: Client and Provider Perspectives” 

Chair

Shaji Khan

UMSL

2012

“Organizational Responsiveness to Anti-Offshoring Pressures”

Co-Chair

Vidya Iyer

UMSL

2011

“Understanding Turnover Intentions and Behavior of Indian IS Professionals:

A Qualitative Study of Organizational Justice, Job Satisfaction and Social Norms”

Member

Zachary Steelman

University of Arkansas

In Progress

The Differentiation and Integration of Information Technologies:  Three Empirical Studies on “Bring Your Own Devices”

Member

Charles Chowa

UMSL

2010

“Information Systems Strategic Alignment: A Longitudinal Investigation”

Member

Srikanth Mudigonda

UMSL

2010

“Effects of Information Technology on Transactive Memory and Team Performance”

Member

Kyootai Lee

UMSL

2009

“Strategic Alliances of SME Software firms: An Empirical Investigation of Three Theoretical Perspectives”

Member

Anand Jeyaraj

UMSL

2007

“The Effect of Influence Tactics and Contingency Factors on Adoption and Diffusion of IT Innovations in Social Networks”

Member

Chris Kang

UMSL

2007

“Wireless LAN 802.11x in U.S. Educational Institutions: Technology Adoption and Digital Divide Perspective”

Member

Helen Qing Chen

UMSL

2004

“Conflict Frame: Linking Individual Differences and Situational Factors with Preference for Conflict Resolution Strategy”

Member

Danney Hayden

Washington University

2006

“The Relationship Between interest in Evaluating an Application of IT and Organizational Culture”

Member

Joseph Rottman

Washington University

2002

“Social Closeness as a Contributing Factor to the Rate of Diffusion of a Technology Innovation”

External Examiner

Patricia Thomson

Curtin University of Technology, Australia

2004

“Information Systems Outsourcing: Managing Transitions of IT Staff”

External Examiner

Graham Mahony

Curtin University of Technology

2006

“Value for Money in Outsourcing: The Government of Western Australia Experience”

External Examiner

Sara Cullen

University of Melbourne

2005

“Toward Reframing Outsourcing: A Study of Choices Regarding Processes, Structures, and Success”

External Examiner

Marianne Kinnula

University of Oulu

2005

“The Formation and Management of Software Outsourcing Partnership”

 

Professional Activities:

§  Co-Chair, Midwest Chapter of the IAOP 2009 to present

§  Industry Advisor and Business Plan Judge: www.outsourcingangels.com

§  IT Infrastructure Library Foundations Certified in 2006.

§  Advisory Board, Everest Group 2004-present

§  Conference Committee Member, Second International Conference of Outsourcing of Information Services, Bayreuth Germany, June 21-23, 2001.

§  Judge, Outsourcing World Achievement Award, sponsored by PricewaterhouseCoopers and Michael Corbett, 2001 and 2002.

§  Panel Member for Best Outsourcing Relationships sponsored by the Outsourcing Journal, 2000.

Professional Recognitions:

§  International Association of Outsourcing Professionals’ Hall of Fame, Inducted February 18, 2014.

§  Founding Fellow, National Association of Outsourcing, 2014

§  Douglas E. Durand Award for Research Excellence, College of Business, UMSL, 2005, 2013

  • According to Harzing Publish or Perish, h-index is 40 and over 9500 citations by July 2013
  • IAOP Certified Outsourcing Professional (COP), 2012 to present.
  • IAOP Member of the Year, 2012
  • UMSL Founder’s Dinner 2011 video
  • Ranked number 2 in outsourcing research productivity and influence (citations) across multiple disciplines in Alsudairi, M., and Dwivedi, Y. (2010), “A Multi-Disciplinary Profile of IS/IT Outsourcing Research,” Journal of Enterprise Information Management, Vol. 23, 2, pp. 215-258.
  • 2008 Editorial Excellence Award Emerald Group Publishing 

§  Gateway to Innovation Award for Achievement in Information Technology in the St. Louis Region sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA, 2008.

§  Among the Top 10 articles published in MIS Quarterly Executive 2002-2005, for “Transforming a Back-Office Function: Lessons from BAE Systems' Experience with an Enterprise Partnership”

§  Listed among Top 20 Resources for Outsourcing in Fortune Small Business, Vol. 11, No 5, June 2001, pp. 44-45.

§  Magid Igbaria Distinguished Scholar, sponsored by Claremont Graduate University, Claremont, CA, 2003.

§  Global Outsourcing World Achievement Award, sponsored by PricewaterhouseCoopers and Michael Corbett & Associates, 2000.

§  Best Case Study Paper at the Seventh European Conference on Information Systems for Willcocks, L. and Lacity, M., “IT Outsourcing at Polaris: Risk, Creative Contracting, and Business Advantage,” Copenhagen, Denmark, June 23-25, 1999.

§  Best Research Paper at the Third European Conference on Information Systems for Willcocks, L., Lacity, M., and Fitzgerald, G., “IT Outsourcing in Europe and the USA: Assessment Issues,” Athens Greece, June 1-3, 1995.

§  Second place in the 1992 ICIS Doctoral Dissertation competition

§  1990 ICIS Doctoral Consortium