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Journal Publications:
Lacity, M.,
Willcocks, L. and Craig, A. (2014), “South Africa’s Business Process
Outsourcing Services Sector: Lessons for Western-based Client Firms,” The South African Journal of Business
Management, forthcoming.
Lacity, M. and
Willcocks, L. (2013), “Beyond
Cost Savings: Outsourcing Business Processes for Innovation,” Sloan Management Review, Vol. 54, 3,
pp. 63-69.
Lacity, M., and
Willcocks, L. (2013), “Industry Insight: Legal Process
Outsourcing: The Provider Landscape,” Strategic Outsourcing: An
International Journal, Vol. 6,
2, forthcoming.
Khan, S., and
Lacity, M. (2012), “Survey Results: Are Client
Organizations Responding to Anti-Offshoring Pressures?” Strategic Outsourcing: An International
Journal, Vol. 5, 2, pp.
166-179.
Lacity, M., and
Willcocks, L. (2012), “The
Practice of Outsourcing Business and IT Services: Evidence of Success,
Robust Practices, and Contractual Challenges,” Legal Information Management, Vol. 12, pp. 2-8.
Willcocks. L.,
Feeny, D., and Lacity, M. (2012), “Transforming A Human Resource Function
Through Shared Services and Joint Venture Outsourcing: The BAE Systems-Xchanging Enterprise
Partnership 2001-2012”, Journal of Information Technology
Teaching Cases, Vol. 2, 3.
Lacity, M., Carmel,
E. and Rottman, J. (2011), “Rural
Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations,”
IEEE Computer, Vol. 44, pp.
55-62.
Lacity, M., Solomon,
S., Yan, A., and Willcocks, L. (2011), “Business Process Outsourcing
Studies: A Critical Review and Research Directions,” Journal of Information Technology,
Vol. 26, 4, pp. 221-258.
Lacity, M., Willcocks,
L., Khan, S. (2011), “Beyond Transaction Cost Economics:
Towards an Endogenous Theory of Information Technology Outsourcing,”
Journal of Strategic Information Systems,
Vol 20, 2, pp. 139-157.
Lacity, M., Khan,
S., Yan, A., and Willcocks, L. (2010), “A Review of the IT Outsourcing
Empirical Literature and Future Research Directions,” Journal of Information Technology, Vol.
25, 4, pp. 395-433.
Lacity, M., Rottman,
J., and Khan, S. (2010), “Field of Dreams: Building IT
Capabilities in Rural America,” Strategic Outsourcing: An
International Journal, Vol. 3, 3. pp. 169-191. This research has been featured in BusinessWeek,
CNNMoney,
ComputerWorld, Atlantic Journal, Fortune Magazine (special
section sponsored by IAOP) and Entrepreneur Magazine.
Lacity, M., Khan,
S., and Willcocks, L. (2009), “A Review of the IT Outsourcing
Literature: Insights for Practice,” Journal of Strategic Information Systems, Vol 18,
pp.130-146. Ranked
as the most downloaded paper in JSIS in 2009 and 2010.
Lacity, M., and
Rudramuniyaiah, P. (2009), "Funny Business: Public Opinion of Outsourcing and
Offshoring as Reflected in U.S. and Indian Political Cartoons,"
Communications of the Association for Information Systems (CAIS),
Vol. 24, Article 13, pp. 199-224.
Lacity, M., and
Rottman, J. (2009), “Effects of Offshore Outsourcing of
Information Technology Work on Client Project Management,” Strategic
Outsourcing: An International Journal, Vol. 2, 1, pp. 4-26.
Lacity, M., and Fox,
J. (2008), “Creating Global Shared Services:
Lessons from Reuters,” MIS Quarterly Executive, Vol. 7,
1, pp. 17-32.
Lacity, M., and
Rottman, J. (2008), “The Impact of Offshore Outsourcing
on Client Project Managers,” IEEE Computer, Vol. 41, 1,
pp. 100-102.
Lacity, M.,
Iyer, V., and Rudramuniyaiah, P. (2008), “Turnover Intentions of Indian IS Professionals,”
Information Systems Frontiers, Special Issue on Outsourcing of IT
Services, Vol. 10, 2, pp. 225-241.
Rottman, J., and Lacity, M. (2008), “A US Client’s Learning from Outsourcing IT Work
Offshore,” Information Systems Frontiers, Special Issue
on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.
Lacity, M., Willcocks, L., and Rottman,
J. (2008), “Global Outsourcing of Back Office Services:
Lessons, Trends and Enduring Challenges,” Strategic
Outsourcing: An International Journal, Vol. 1, 1, pp.
13-34. Outstanding
Paper Award Winner at the Literati Network Awards for Excellence 2009.
Rottman, J., and Lacity, M. (2006), “Proven Practices for Effectively Offshoring IT
Work,” Sloan Management Review, Vol. 47, 3, pp. 56-63.
Zwieg, P.,
Kaiser, K. M., Beath, C., Bullen, C., Gallagher,
K., Goles, T., Howland, J., Simon, J. Abbott, P.,
Abraham, T., Carmel, E., Evaristo, R., Hawk, S.,
Lacity, M., Gallivan, M., Kelly, S., Mooney, J., Ranganathan, C., Rottman,
J., Ryan, T., Wion, R. (2006), “ The Information Technology Workforce Trends and
Implications 2005-2008,” MIS Quarterly Executive
Vol. 5, 2, pp 47-54.
Jeyaraj, A., Rottman, J., and Lacity, M.
(2006), “A Review of the Predictors, Linkages, and Biases
in IT Innovation Adoption Research,” Journal of Information
Technology, Vol. 21, 1, pp. 1-23.
Feeny, D., Lacity, M., and Willcocks, L.
(2005), “Taking the Measure of Outsourcing Providers,”
Sloan Management Review, Vol. 46, 3, pp. 41-48.
Rottman, J., and Lacity, M. (2004), “Twenty Practices for Offshore Sourcing,”
MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.
Willcocks, L., Hindle, J., Feeny, D., and
Lacity, M. (2004), “Information Technology and Business Process
Outsourcing: The Knowledge Potential,” Journal of Information
Systems Management, Vol. 21, 3, pp. 7-15. REPRINTED IN IT
Management Select, Winter, Vol. 11, 4, 2005, pp.
75-83.
Lacity, M., Feeny, D., and Willcocks, L.
(2004), “Commercializing the Back Office at Lloyds of
London: Outsourcing and Strategic Partnerships Revisited,”
European Management Journal, Vol. 22, 2, pp. 127-140.
Lacity, M., Feeny, D., and Willcocks, L.
(2003), “Transforming a back-office function: Lessons from
BAE Systems' Experience With an Enterprise Partnership,” MIS Quarterly Executive, Vol, 2, 2,
pp.86-103.
Lacity, M., and Willcocks, L. (2003),
“Information Technology Sourcing Reflections,” Wirtschaftsinformatik,
Special Issue on Outsourcing, Vol. 45, 2, pp. 115-125.
Hindle, J., Willcocks, L., Feeny, D., and
Lacity, M. (2003), “Value-Added Outsourcing at Lloyd's and BAE Systems,”
Knowledge Management Review, Vol. 6, 4, pp. 28-31.
Lacity, M. (2002), “Global Information Technology Sourcing: More Than
a Decade of Learning,” IEEE Computer, Vol. 35, 8, pp.
26-33.
Kern, T., Willcocks, L., and Lacity, M. (2002), “Application Service Provision: Risk Assessment and
Risk Mitigation,” MIS Quarterly Executive, Vol. 1, 2,
pp.113-126.
Lacity, M., and Willcocks, L. (2000), “Survey of IT Outsourcing Experiences in US and UK
Organizations,” Journal of Global Information Management,
Vol.8, 2, pp. 5-23.
Hirschheim, R., and Lacity, M. (2000), “Information Technology Insourcing: Myths and Realities”,
Communications of the ACM, Vol. 43, 2, pp.
99-108.
Willcocks, L., Lacity, M. and Kern, T. (1999), “Risk in IT Outsourcing Strategy Revisited:
Longitudinal Case Research at LISA,” Journal of Strategic
Information Systems, Vol. 8, pp. 285-314.
Willcocks. L., and Lacity, M. (1999), “IT Outsourcing in Insurance Services: Risk,
Creative Contracting, and Business Advantage,” Information
Systems Journal, Vol. 9, 61, pp. 1-18.
Willcocks, L., and Lacity, M. (1999), “Information
Technology Outsourcing: Practices, Lessons, and Prospects,” Australian
Stock Exchange Review, No. 2, pp. 44-49.
Lacity, M., and Willcocks, L. (1998), “An empirical investigation of information
technology sourcing practices: Lessons from experience,”
MIS Quarterly, September, Vol. 22, 3, pp. 363-408.
Lacity, M., Willcocks, L., and Subramanian, A.
(1997), “A strategic client/server implementation,”
in the Journal of Strategic Information Systems, Vol. 6, pp. 95-128.
Lacity, M., and Willcocks, L. (1997), “Information Systems Sourcing: Examining the
Privatization Option in US Public Administration,”
Information Systems Journal, Vol. 7, pp. 1-24.
Subramanian, A., and Lacity, M. (1997), “Managing Client Server Implementations: Today's
Technology, Yesterday's Lessons” Journal of Information
Technology, Vol. 12, 3, pp. 169-186.
Subramanian, A. and Lacity, M. (1997), “Function Point Variance: An Empirical Examination”,
The Journal of End User Computing, Vol. 9, 4, pp. 19-28.
Willcocks, L., Fitzgerald, G., and Lacity, M. (1996),
“To Outsource IT: Recent Research on Economics and
Evaluation Practices,” European Journal of Information
Systems, Vol. 5, pp. 143-160.
Lacity, M., and Willcocks, L. (1996), “Interpreting Information Technology Sourcing Decisions
from a Transaction Cost Perspective: Findings and Critique,” Accounting,
Management, and Information Technologies, Vol. 5, No. 3/4, pp.203-244.
Lacity, M., Willcocks, L., and Feeny, D. (1996), “The Value of Selective IT Sourcing,” Sloan
Management Review, Vol. 37, 3, pp. 13-25.
Lacity, M. and Feeny, D. (1996), “In Search of Europe's Information Technology
Leaders: Review of Methods and Empirical Evidence,” Information
Systems Journal, Vol. 6, pp. 85-108.
Lacity, M., Willcocks, L., and Feeny, D. (1995), “Information Technology Outsourcing: Maximizing
Flexibility and Control, Harvard Business Review,
May-June, Vol. 73, 3, pp. 84-93.
Lacity, M. and Hirschheim, R. (1995), “Benchmarking as Survival Strategy in “Mis-Aligned” Organizations,” Journal of
Strategic Information Systems, Vol 4, 2, pp. 165-185.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1995),
“Information Technology Outsourcing in Europe and
the USA: Assessment Issues, International Journal of
Information Management, Vol. 15, No. 5, pp. 333-351.
Lacity, M., and Janson,
M. (1994), “Understanding Qualitative Data: A
Framework of Text Analysis Methods,” Journal of Management
Information Systems, Vol 11, 2, pp. 137-155.
Lacity, M., Hirschheim,
R., and Willcocks, L. (1994), “Realizing Outsourcing
Expectations: Incredible Promise, Credible Outcomes”, Journal
of Information Systems Management, Vol. 11, 4, pp. 7-18.
Lacity, M., and
Hirschheim, R. (1993), “The Information Systems
Outsourcing Bandwagon: Look Before You Leap,” Sloan
Management Review, Vol. 35, 1, pp. 72-86.
Lacity, M., and
Hirschheim, R. (1993),” Implementing Information Systems
Outsourcing: Key Issues and Experiences of an Early Adopter,” Journal
of General Management, Vol. 19, 1, pp. 17-31.
Adams, D., Lacity, M.,
and Mullins, J. (1991), “Telecommunications Research in Information
Systems,” Data Base, Vol. 22, 3, pp.35-40.
Lacity, M. and Weiss, I. (1989), “The Organizational
Exchange of Talent: Rotating MIS Professionals into User Areas,” Journal
of Information Systems, (USA), Vol. 4, 1, pp. 23-31.
High-Performance BPO Research:
MASTER REPORT:
·
Mindrum, C., Hindle, J.,
Lacity, M., Simonson, E.,
Sutherland, C., and Willcocks, L. (2012), “Achieving
High Performance in BPO: Research Report”
PRACTICE PAPERS AND PODCASTS:
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Domain Expertise and Analytics”; Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Collaborative BPO Governance” Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: A holistic, end-to-end approach” Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Transformation of the Client’s Retained
Organization” Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Technology as Enabler” Podcast
·
Willcocks, L. and Lacity, M. (2012), “Mastering High Performance: Target
Strategic Business Outcomes” Podcast
·
Willcocks, L. and Lacity, M. (2012), “Mastering High Performance: Value Beyond
Cost” Podcast
·
Willcocks, L. and Lacity, M. (2012), “Mastering High Performance: Change
Management” Podcast
CASE STUDY PAPERS:
·
Lacity, M., and Willcocks, L. (2013), “Journey to
High-Performance” The Journey to High Performance BPO: The Case of EMC’s
Global Business Services”, forthcoming
·
Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: The Case of Microsoft’s OneFinance”
·
Willcocks, L.. and Lacity,
M. (2012), “Mastering High-Performance: Strategic F&A Partnering at BP”
THEMES PAPERS:
·
Lacity, M., and Willcocks, L. (2013), “Mastering High-Performance: Transformational
Leadership” Podcast
·
Lacity, M., and Willcocks, L. (2013), “Mastering
High-Performance: Resolving
Conflicts in Business Process Outsourcing Relationships” Podcast
VIDEOS & MORE: http://www.accenture.com/Microsites/highperfbpo/Pages/want-to-learn-more.aspx
PRESS: http://www.information-age.com/channels/it-services/news/2116123/bp-extends-exemplar-finance-bpo-deal-with-accenture.thtml
Research
Reports/Articles for Practitioners:
Sagoo, A., Lacity, M.,
and Oates, J. (2013), “Relationship builders: Resolving business conflicts
effectively,” Outlook: The Journal of
High-Performance, forthcoming.
Willcocks,
L., Craig, A., and Lacity, M., (2013), “BPO Focus on South Africa,” Professional Outsourcing, Issue 13,
forthcoming.
Lacity, M., and Willcocks, L.
(2013), “Cloud
Services Forecast: Rain and Shine: Findings from the 2013 IAOP World
Summit Survey,” Pulse Magazine, Issue
5, pp. 16-21.
Lacity, M., and Willcocks, L. (2013), “The
Highlighter: Legal Process Outsourcing,” Professional Outsourcing, Issue 12, pp. 48-54.
Salvino, M., Gossage, W. and Lacity, M., (2013), “Masters of the Mix:
Change Management in BPO,” Outlook:
The Journal of High-Performance,” Issue 1, pp. 96-105.
Sharma, M., Lacity, M., and Willcocks, L., (2012),
“Business Process Outsourcing: A Catalyst for Innovation,” Outlook: The Journal of
High-Performance Business, Issue 3, pp. 70-79.
Lacity, M., and Rottman, J., (2012), “Delivering Innovation in
Outsourcing: Findings from the 2012 Outsourcing World Summit”, Globalization Today, March, pp. 26,
31.
Khan, S., and Lacity, M. (2012), “Organizational
Responses to Anti-Offshoring Pressures,” The Everest Group, March.
Willcocks, L. and Lacity, M. (2011), “What Do
Suppliers Think of You?” Professional
Outsourcing Magazine, cover story, Autumn issue.
Lacity, M., and Willcocks, L. (2011), “PART 1: What Suppliers Say
About Clients: Establishing the Outsourcing Arrangement,” Cutter Consortium Sourcing & Vendor
Relationships Executive Report, Vol. 12, 2.
Lacity, M., and Willcocks, L. (2011), “PART II: What Suppliers
Say About Clients: Managing the Outsourcing Arrangement,” Cutter Consortium Sourcing & Vendor
Relationships Executive Report, Vol. 12, 3.
Lacity, M., and Rottman, J. (2011), “Building a
Better Outsourcing Community,” Globalization
Today, March, pp. 29-31.
Lacity, M., and Rottman, J. (2010), “Can’t We
All Get Along: What Does it Take to Get Advisors and Suppliers to
Collaborate?” Globalization Today,
pp. 47-49.
Willcocks, L., Cullen, S., and Lacity, M. (2006), The CEO Guide to Selecting Effective
Suppliers, LogicaCMG, London, 29 pages.
Rottman, J., and Lacity, M. (2006), “Knowledge
Transfer Is The Key To Successful Strategic Outsourcing,” Achieving Competitive Advantage Through
Collaborative Partnerships: The Outsourcing Project, published by CxO Research, Ltd, pp. 16-19.
Lacity, M., Feeny, D., and Willcocks, L. (2006), “The
Twelve Supplier Capabilities: Part II,” Cutter
Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 15,
pp. 1-4.
Lacity, M., Feeny, D., and Willcocks, L. (2006), “The
Twelve Supplier Capabilities: Part I,” Cutter
Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 13., pp. 1-4.
Zweig, P., Kaiser, K., Beath, C., Bullen,
C., Gallagher, K., Goles, T., Howland, J., Simon,
J., Abbot, P., Abraham, T., Carmel, E., Evaristo,
R., Hawk, S., Lacity, M., Gallivan, M., Kelly, S., Mooney, J., Ranganathan,
C., Rottman, J., Ryan, T., Wion, R. “Information
Technology Workforce: Trends and Implications 2005-2008,” Society for
Information Management, 2006, 50 pages.
Rottman, J., and Lacity, M. (2004), “Proven Practices
for IT Offshore Outsourcing,” Cutter Consortium, Vol. 5, 12, 27
pages.
Lacity, M., Willcocks, L., and Feeny, D. (2004),
“Transforming Indirect Procurement Spend: A Case Study” Cutter
Consortium, Vol. 5, 2, 25 pages.
Willcocks, L., Hindle, J., Feeny, D. and Lacity, M.
(2004), “Leveraging Knowledge Through Outsourcing: Enterprise Partnering in
The London Insurance Market,” in Lawson, R. et
al. (eds.) Achieving Competitive Advantage Through Collaborative
Partnerships. CxO, London.
Feeny, D., Willcocks, L., and Lacity, M. (2003), Business
Process Outsourcing: The Promise of the Enterprise Partnership Model,
Templeton Executive Briefing, Templeton College, Oxford University, ISBN 1
873955162, 44 pages.
Willcocks, L., Hindle, J., Feeny, D., and Lacity, M.
(2003), “Knowledge in outsourcing - the missed business opportunity,” Inside
Knowledge, Vol. 7, 2.
Lacity, M. (2002), “Twenty Customer and Supplier
Lessons on IT Sourcing,” Cutter Consortium, Vol. 3, No. 3, 23 pages.
Kern, T., Lacity, M., and Willcocks, L. (2002),
“Customer Decision Drivers for Netsourcing,” Montgomery Research Europe,
pp. 82-89.
Lacity, M., and Willcocks, L. (2001), “Relationships
in IT Outsourcing: A Stakeholder Perspective,” Cutter Consortium,
Vol. 2, No. 3.
Kern, T., Lacity, M., Willcocks, L., Zuiderwijk, R., Teunissen, W.
(2001), ASP Market-Space Report 2001: Mastering the Customers'
Expectations, CMG Report, 57 pages.
Lacity, M., and Willcocks, L. (2000), Inside
Information Technology Outsourcing: A State-of-the-Art Report, Oxford
Institute of Information Management, 56 pages.
Lacity, M., and Willcocks, L. (1996), Best
Practices in Information Technology Sourcing, Oxford Executive Research
Briefings, 36 pages.
Lacity, M., and Hirschheim, R. (1996), “The Lessons
of Computer Services Outsourcing for Executives Considering Fleet
Management,” NAFA Fleet Executive, June, 5 pages.
Lacity, M. (1992), “Outsourcing: The Untold Tales,” InformationWeek,
Vol. 386, p. 64.
Lacity, M. (1989), “Managing a System from
Development to Maintenance,” Information Management, Auerbach.
Book Chapters:
Lacity, M. and Willcocks, L. (2013), “Sourcing of
Information Technology Services,” The Computing Handbook Set, Information
Systems and Information Technology (Volume II)(Heikki Topi, ed.)
forthcoming.
Lacity, M., Khan, S., and Willcocks, L. (2011), “A
Review of the IT Outsourcing Literature: Insights for Practice,” in The
Oxford Handbook of Management Information Systems, (Galliers, R., and
Currie, W. eds), Oxford University Press, Oxford, pp. 496-528.
REPRINT of Journal of Strategic Information Systems, Vol. 18,
pp.130-146
Rottman, J., and
Lacity, M. (2009), “Offshoring: Twenty practices for Offshore Sourcing,”
in Strategic
Information Management (edited by Robert Galliers and Dorothy Leidner),
Routledge, Fourth Edition, pp. 520-540.
Lacity, M., Iyer, V., and Rudramuniyaiah,
P. (2008), “Turnover Intentions of Indian IS Professionals,” in Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges,
Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Third Edition,
Springer-Verlag, Berlin-Heidelberg-New York. REPRINT of article in Information Systems Frontiers, Vol. 10, 2, pp. 225-241.
Rottman, J., and Lacity, M. (2008), “A US
Client’s Learning from Outsourcing IT Work Offshore,” in Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges,
Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Third Edition, REPRINT of
article in Information Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10,
2, pp. 259-275.
Willcocks, L., Lacity, M. and Cullen, S.
(2007), “Information Technology Sourcing: Reflections and Lessons
1991-2007,” in Information
Management: Setting the Scene,
(Huizing, A., and de Vries,
E.J., eds), Vol I., book series Perspectives on Information Management,
Oxford, Elsevier Scientific Publishers, pp. 191-204.
Willcocks, L., Lacity, M., Feeny, D.
(2007), “Outsourcing, Knowledge, and Organizational Innovation: A Study of
Enterprise Partnership,” Business Process Transformation, ME Sharpe
Publishing, Markus, L., and Grover, V. (eds), pp. 275-299.
Willcocks, L., Lacity, M., and Cullen, S.
(2007), “Information Technology Sourcing: Fifteen Years of Learning,” in The
Oxford Handbook of Information and Communication Technologies, (eds.
Robin Mansell, Chrisanthi
Avgerou, Danny Quah,
and Roger Silverstone), Oxford University Press, Oxford, pp. 244-272.
Feeny, D., Willcocks, L., and Lacity, M.
(2006), “Business Process Outsourcing, Knowledge, and Innovation,” Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges,
Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 543-582.
Poppo, L., and Lacity, M. (2006), “The Normative
Value of Transaction Cost Economics: What Managers Have Learned About TCE
Principles in the IT Context,” in Information Systems Outsourcing:
Enduring Themes, New Perspectives, and Global Challenges, Hirschheim,
R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 259-282.
REPRINT OF Poppo, L., and
Lacity, M. (2002).
Hirschheim. R., and Lacity, M. (2006), “Four
Stories of Information Systems Insourcing,” in Information Systems
Outsourcing: Enduring Themes, New Perspectives, and Global Challenges,
Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 303-345.
Lacity, M., Willcocks, L. and Feeny, D.
(2005), “BPO
as Enterprise Partnership: The BAE-Xchanging Transformation Strategy
For HR Procurement,” Technology and Offshore Outsourcing Strategies, in Brudenall, P.
(ed.) Palgrave, Great Britain, pp. 133-160.
Poppo, L., and Lacity, M. (2002), “The Normative
Value of Transaction Cost Economics: What Managers Have Learned About TCE
Principles in the IT Context,” in Information Systems Outsourcing
in the New Economy, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds),
Springer-Verlag, Berlin-Heidelberg-New York, pp. 235-276.
Lacity, M., and Willcocks, L. (2002), “Regional
Perspectives: Survey of IT Outsourcing Experiences in US and UK
Organizations,” in Advanced Topics In Global Information Management,
Idea Group Publishing, Hershey, pp. 160-189.
Hirschheim. R., and Lacity, M. (2002), “Four
Stories of Information Systems Insourcing,” in Information Systems
Outsourcing in the New Economy, Hirschheim, R., Heinzl, A. and Dibbern,
J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 348-391.
Lacity, M., and Willcocks, L. (2000), “Relationships
in IT Outsourcing: A Stakeholder Perspective,” in Framing the Domain of
IT Management, Robert Zmud, (ed.), Pinnaflex,
pp. 355-384.
Willcocks, L. and Lacity, M. (2000), “Strategic
Dimensions of IT Outsourcing,” in Marchand, D.
and Davenport, T. (eds). Mastering Information Management FT/Pitman,
London, pp. 267-273.
Willcocks, L. and Lacity, M. (1999), “Experience Of
Information Technology Outsourcing,” in Angel, J. (ed.). The Outsourcing
Practice Manual, Sweet and Maxwell, London.
Lacity, M. (1997), “IT Outsourcing in the US:
Experiences, Trends, and Lessons,” in New Strategies in IT Outsourcing:
Major Trends and Global Best Practices, Currie,W. and Willcocks, L. (eds), Business
Intelligence London, 1997, pp. 39-58.
Lacity, M., Willcocks, L., and Feeny, D. (1997), “The
Value of Selective IT Sourcing,” in Managing IT as a Strategic Resource,
Willcocks, Feeny & Islei, (eds), McGraw Hill,
pp. 277--303.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1997),
“IT Outsourcing In Europe and the USA” in Managing IT as a Strategic
Resource, Willcocks, Feeny & Islei,
(eds), McGraw Hill, pp. 306-337.
Lacity, M., and Hirschheim, R. (1997), “Information
Systems Outsourcing: What Problems are We Really Trying to Solve?”
Re-thinking Management Information Systems, Galliers and Curry (eds.),
Oxford University Press, pp. 326-360.
Lacity, M., Willcocks, F., and Feeny, D. (1996),
“Sourcing IT Capability: A Framework For Decision Making,” Information
Management: The Organizational Dimension, Earl, M. (ed), Oxford
University Press, pp. 399-425.
Lacity, M., and Hirschheim, R. (1996), “Information
Systems Benchmarking Practices” Investing in Information Systems,
Willcocks, L. (ed), Chapman and Hall, Chapman & Hall, pp. 313-331.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1994),
“Information Technology Outsourcing: Economics Contracting, and
Measurement,” in Hard Money, Soft Outcomes: Evaluating and Managing the
IT Investment, Farbey, B., Land, F., and Targett, D. (eds), Unicom, London, pp.149-172.
Conference Papers:
Lacity, M., Reynolds, R., Khan, S., and Willcocks, L.
(2013), “Outsourcing Cloud Services: The Great Equalizer for SMEs?” 4th International Conference
on the Outsourcing of Information Services, Mannheim, Germany.
Lacity, M. and Willcocks, L. (2013), “Strange
Bedfellows No More: Researching Business Process Outsourcing and Dynamic
Innovation,” 4th
International Conference on the Outsourcing of Information Services,
Mannheim, Germany.
Carmel, E., Lacity, M. and Doty, A. (2013), “The
Impact of Impact Sourcing: Framing a Research Agenda,” 4th International Conference on the Outsourcing of
Information Services, Mannheim, Germany.
Lacity, M., and Rottman, J. (2008), “Effects of
Offshore Outsourcing of IT Work on Client Project Management,” Second
Information Systems Workshop on Global Sourcing, France.
Willcocks, L., Lacity, M., Cullen, S. (2007),
“Information Technology Sourcing: Reflections and Lessons 1991-2007,” First
Conference on Information Management, Amsterdam, November.
Willcocks, L., Lacity, M., and Cullen, S. (2007),
“Information Technology Sourcing: Fifteen Years of Learning,” Americas Conference on Information
Systems, Colorado.
Rottman, J., and Lacity, M. (2007),
“Project Attributes and Contextual Explanations of Offshore Outsourcing
Outcomes: Evidence from a Client’s Perspective,” Third International
Conference on Outsourcing of Information Systems, Heidelberg.
Lacity, M., Iyer, V., and Rudramuniyaiah,
P. (2007), “Modeling Turnover Intentions of Indian IS Professionals,” Third
International Conference on Outsourcing of Information Systems,
Heidelberg.
Willcocks, L., Cullen, S. and Lacity, M.
(2006), “The Outsourcing Enterprise: Selecting and Leveraging Supplier
Capabilities,” Proceedings of The Mediterranean Conference on
Information Systems, Venice 5-9th October.
Jeyaraj, A., Rottman, J., and Lacity, M. (2004),
“Understanding the Relationship Between Organizational and Individual
Adoption of IT Innovations: Literature Review and Analysis,” Proceedings of the Diffusion Interest
Group in Information Technology, Washington DC, December 12.
Willcocks, L., Lacity, M., and Kern, T. (1999), “IT
Outsourcing and Risk Mitigation: Recent Case Research,” Proceedings of
the Fifth Decision Sciences Conference, July
5-7th. Athens.
Willcocks, L. and Lacity, M. (1999), “IT Sourcing At
Polaris: Risk, Creative Contracting and Business Advantage,” Proceedings
of the Seventh European Conference in Information Systems, June 23-25th.
Copenhagen.
Hirschheim, R., and Lacity, M. (1998), “Reducing
Information Systems Costs Through Insourcing: Experiences from the Field”, Proceedings
of the thirty-first Annual Hawaii International Conference on System
Sciences, H. Watson (ed.), pp.644-653, Kona, Hawaii, IEEE Computer
Society Press, January 6-9.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1995),
“IT Outsourcing in Europe and the USA: Assessment Issues,” Proceedings
of the Third European Conference on Information Systems, Athens Greece,
June 1-3.
Lacity, M. and Hirschheim, R. (1994), “Information
Systems Outsourcing Evaluations: Lessons From The Field”, Proceedings of
the IFIP TC8 Open Conference on Business Process Re-engineering, B.
Glasson, I. Hawryszkiewycz, Bunderwood
(eds), North-Holland Press, Amsterdam, pp. 343- 355.
Lacity, M. and Hirschheim, R. (1994), “The Role of
Benchmarking Services in Demonstrating I.S. Effectiveness,” Proceedings
of the Second European Conference on Information Systems, pp.
779- 794.
Lacity, M. and Hirschheim, R. (1993), “The
Information Systems Outsourcing Bandwagon,” Proceedings of the
Management of Change: Market Testing and Outsourcing of IT Services,
Effective Leadership in Information Technology, London, pp. 8-14
Presentations:
Moderator, “Sourcing
Relationships at Edward Jones” Midwest
Chapter of the IAOP, Washington University, St. Louis, April 30, 2013.
“Designing and Delivering Hybrid Graduate
Courses,” presented to the College of Business’ Teaching and Innovation
Series, University of Missouri-St. Louis, April 12, 2013.
“Global Sourcing of Business Services:
Bringing state-of-the art research into the classroom” presented to the
Presidents and visiting delegates from Aschaffenburg University of Applied
Sciences and Seinajoki University of Applied
Sciences, University of Missouri-St. Louis, March 4, 2013.
Keynote: “Strange Bedfellows No More:
Dynamic Innovation in BPO Relationships,” The 2013 Outsourcing World
Summit, Phoenix, Arizona, February 19, 2013.
“Global Business Process Outsourcing,”
Washington University, Professional MBA, January 18, 2013.
“Advanced Outsourcing Practice,” CIO Symposium, 33rd
International Conference of Information Systems, Orlando, Florida, December 18, 2012.
Panelist,
“Made in America - Rural Outsourcing in Missouri,”
Midwest Chapter of the IAOP, IT Enterprises, St. Louis, October 17, 2012.
“Outsourcing
Research: Theory, Practice and the Emerging Landscape,” London School
of Economics and Political Science, London, June 26, 2012.
“Dynamic
Innovation,” United
Kingdom & Ireland Chapter of the IAOP, London, June 26, 2012.
“What Service
Providers Say About Clients,” Gateway to Innovation Conference, St. Louis,
April 26, 2012.
Co-chair,
“Healthcare
Services Outsourcing,” Midwest Chapter of the IAOP, UMSL Campus, St.
Louis, Missouri,
April 24, 2012. (See
story)
“The BPO Landscape: The Next Generation,” The 2012
Outsourcing World Summit, Lake Buena Vista, Florida, February 21 (with
Leslie Willcocks).
Panel Moderator, “Rural Sourcing: Moving from
Xenophobic Buyer to Competitive Supplier,” The 2012 Outsourcing World
Summit, Lake Buena Vista, Florida, February 21.
“Global Business
Process Outsourcing,” Washington University, Executive MBA, January 20,
2012.
“What Service
Providers Say About Clients,” International Association of Outsourcing
Professional, Voice of the Customer Chapter Webinar, September 21, 2011.
“Global ITO and
BPO: Best Practices for Achieving Business Results,” Senior Leadership
Team, The Outsource Group, St. Louis, Missouri, September 16, 2011.
“What Service Providers
Say About Clients,” Everest Research Institute, Market Vista Webinar,
August 10, 2011.
“Delivering ITO
and BPO Services from Remote Domestic Locations,” Senior Leadership Team,
Cayuse Technologies, Pendleton, Oregon, July 27, 2011 (with Joe Rottman).
“Twenty Things
Suppliers Say about Clients,” Center for the Management of Information Technology,
University of Virginia, Reston Virginia, July 8, 2011.
“Field of Dreams:
Outsourcing IT Work to Rural Suppliers,” Senior Leadership Team, Daugherty
Business Solutions, St. Louis, Missouri, April 14, 2011 (with Joe Rottman).
“What Suppliers Say
About Clients,” Kraft BPO Internal Advisory Group, Northfield, Illinois,
April 12, 2011.
“Field of Dreams:
Outsourcing IT Work to Rural Suppliers,” Gateway to Innovation Conference,
St. Louis, Missouri, April 5, 2011 (with Joe Rottman).
“What
Suppliers Would Tell You If They Could,” Outsourcing World Summit, Indian
Wells, California, Feb 23, 2011.
Panel Moderator,
“Building a Better Outsourcing Community for Customers, Advisors, and
Suppliers,” Outsourcing World Summit, Indian Wells, California, Feb 23,
2011.
“Rural Outsourcing,” Dean's Business and
Breakfast, College of Business, UMSL, December 2, 2010 (with Joe Rottman).
Co-chair,
“Human Capital Development in the Midwest/St. Louis Region to Compete
Globally: Collaborations among Industry, Government, and Academics,”
Midwest Chapter of the IAOP, UMSL Campus, St. Louis, Missouri, June 24,
2010. Available at http://winmedia.umsl.edu/lacitym/IAOP_1.wmv
Panel
Participant, “IAOP/Globalization Today Roundtable: Outsourcing Dilemma –
What Do We Mean By Value?” May 10, 2010. Also featured as the covered
story in Globalization
Today, May/June 2010, pp. 20-25.
Table Topics
Leader, “How Can Suppliers and Advisors Cooperate to Make the Outsourcing
Procurement Process More Effective?”
The 2010 Outsourcing World Summit, Orlando, Florida, February 14,
2010. Also featured in Globalization
Today, May/June 2010, pp. 47-49.
Panel
Participant, “Managing a Review Process From an Author’s Perspective,”
Journal of Information Technology: Author’s Workshop, Phoenix, Arizona, December 14, 2009.
Panel Participant,
“Outsourcing: Its Future in the New Economy,”
International Association of Outsourcing Professionals, Mid-West Chapter,
Clayton, Missouri, December 2, 2009.
“Planning an
Online or Blended Course,” The Faculty Resource Center (FRC) and Center for
Teaching and Learning (CTL) workshop, St. Louis, Missouri, September 30,
2009.
“Public
Opinion of Outsourcing and Offshoring as Reflected in U.S. and Indian
Political Cartoons," Third Information Systems Workshop on
Global Sourcing,
Keystone, Colorado, March 23, 2009.
“Global
Sourcing of IT Work,” The Gateway to Innovation Conference sponsored by the
IT Coalition, Society for Information Management, and St. Louis RCGA, St.
Louis, MO, April 30, 2008.
“Enduring Challenges in IT Outsourcing,”
9th Annual International Business Research Forum and 2nd
Annual Offshoring Research Network Conference sponsored by Temple CIBER and
Duke CIBER, Philadelphia, Pennsylvania, April 4, 2008.
“Offshore Outsourcing of IT Work to India and China,”
Society
of Information Management-St. Louis Chapter, St. Louis, November 20, 2007.
“What Western Clients want from Offshore
Suppliers,” presented to distinguished guests and visiting government
officials from Nanjing Province, China, in Clayton, MO,
October 12, 2007.
“Modeling Turnover Intentions of Indian
IS Professionals,” Third
International Conference on Outsourcing of Information Systems,
Heidelberg, Germany, May 30, 2007. (Written with Iyer, V., and
Rudramuniyaiah, P.)
“Project Attributes and Contextual Explanations
of Offshore Outsourcing Outcomes: Evidence from a Client’s Perspective,” Third International Conference on Outsourcing
of Information Systems, Heidelberg,
Germany,
May 30, 2007. (Written with Rottman, J.)
“The Surprising Things that Matter Most to Clients,”
Live Webcast sponsored by Primavera Systems, March 15, 2007. http://www.primavera.com/lacity/index.asp?Referrer=email3
“Assessing Supplier Capabilities to Improve
Client-Supplier Relationships,” Society of Information Management-St. Louis
Chapter, St. Louis,
November 21, 2006.
“Outsourcing For Competitive Advantage,”
presented to visiting masters students from Seinäjoki
Polytechini, Finland, Aug 9, 2006.
“Qualitative Research Methods: Case
studies in Business Research,” presented to visiting doctoral students from
School of Business, Nanjing University, July 19, 2006.
“Managing Outsourced Projects,” Center for the
Application of Information Technology Project Management Roundtable, Washington University, May
17, 2006.
“Supplier-Side Responsibilities,” presented to
UK Cabinet Office representatives, Said Business School, Oxford University,
United Kingdom, February 28, 2006. Also
served as faculty facilitator for 3-day Cabinet Office workshop, “Delivery
Through Suppliers,” Feb 27-March 2, 2006.
“SIM Advocacy Research Results for IT Workforce
Development,” Society of Information Management-St. Louis Chapter, St. Louis, January
10, 2006.
“Global Sourcing of IT Work,” presented to
MSMIT students at McIntire School of Commerce, University of Virginia, Aug 5, 2005.
“Global Sourcing: HR Implications and
Practices,” Society of Information Management/Marquette University IT
Forum, Milwaukee, Wisconsin, May 23, 2005.
“The Global IT Market,” Dean's Business and
Breakfast, College
of Business, UMSL,
May 18, 2005.
“Proven Practices in Offshore Sourcing of IT
Work,” St. Louis Regional Offshore
Outsourcing Users Group, St. Louis,
January 28, 2005.
“Proven Practices in Offshore Sourcing of IT
Work,” Society of Information Management-St. Louis Chapter, St. Louis, January
25, 2005.
“Proven Practices in Offshore Management,” IT
Governance Council, Anheuser-Busch, November 19, 2004.
Keynote speech “Managing Outsourcing Projects,”
Center for the Application of Information Technology Project Management
Roundtable, Washington
University, November 10, 2004.
“The Capabilities Your Suppliers Need to Make
Outsourcing Work,” Sourcing Interest
Group Leadership Conference, Huntington
Beach, California,
Oct 13, 2004.
“Best Practice in Offshore Project Management,”
presented to Offshore Project Management Class Participants, Center for the
Application of Information Technology, Washington University, October 5, 2004.
“Global Information Technology Sourcing,”
Advanced Practices Council for the Society of Information Management, Philadelphia, PA,
September 22, 2004.
Keynote speech “Global sourcing of IT
Services,” Technology and Commerce Roundtable sponsored by Southern
Illinois University and Hortica, Edwardsville,
September 10, 2004.
“Learning From Four Phases of Sourcing”
presented to Department of Computer and Information Systems, Southern
Illinois University, Edwardsville, May 28, 2004.
“Back Office Outsourcing: 15 Years of
Learning,” Sourcing Interest Group
Conference, Houston,
Texas, May 6, 2004.
“Back Office Transformation Models and
Capabilities,” 2004 World Outsourcing
Summit, Orlando, Florida,
February 24, 2004.
“Transforming Back Offices Using Enterprise Partnerships,” Society for Information
Management, Seattle, Washington, December 13, 2003.
“Sourcing the Information Technology Function,”
presented to MSMIT students at McIntire School of Commerce, University of
Virginia, July 25, 2003.
“Rigor in Qualitative Research,” presented to IS
faculty and doctoral students of the School of Engineering and Applied
Science, Washington University, St. Louis, Missouri, July 11, 2003.
“From Netsourcing to Enterprise Partnerships,”
presented to the members of the Information Systems Research Center, Bauer
College of Business, University of Houston, Houston, Texas, March 27, 2003.
“Information Technology Sourcing and Enterprise
Partnerships,” presented in the Magid Igbaria distinguished lecture series, Claremont
Graduate University, Claremont, California, January 24, 2003.
“Business Process Outsourcing in Human Resource
Management,” University of Missouri-St Louis, College of Business
Research Seminar, December 13, 2002.
Keynote Speech, “Netsourcing Business Applications:
Early Lessons, Future Directions,” 2002 World Outsourcing Summit, Orlando, Florida,
February 20, 2002.
“Information Technology Sourcing: A Decade of
Learning,” presented to the faculty of the College of Arts and Sciences,
University of Maryland, Baltimore County, January 7, 2002.
“Information Technology Sourcing: A Decade of
Learning,” presented to the faculty of the Fox Business School, Temple
University, December 12, 2001.
“The Normative Value of Transaction Cost Economics:
What Managers Have Learned in the IT Context,” 2nd International Conference on Outsourcing of Information Systems,
Bayreuth, Germany, June 23, 2001.
“The Future of Application Service Provision,” 2nd International Conference on
Outsourcing of Information Systems, Bayreuth, Germany,
June 23, 2001.
Keynote Speech, “Proven and Emerging Practices from a
Decade of Technology Outsourcing,” 2001
World Outsourcing Summit, Desert Springs, CA,
February 21, 2001.
Two-day Information Management Seminar for the
Postgraduate International Program: Chartered Controllers, Olin Business
School, Washington University, July 27-28.
“Sourcing Information Technology and Sourcing
E-business Projects,” ITEC Conference,
America's
Center, May 23, 2000.
“Supplier Opportunities in the IT Outsourcing
Market,” presented to the Board of Directors of OAO Technology, Annapolis,
Maryland, April 18, 2000.
“Global IT Outsourcing,” presented to the faculty of
the School of Business, Louisiana State University, October 23, 1998.
“Gaining Business Advantage from IT Outsourcing,” One
day public seminar, conducted with Leslie Willcocks for senior and IT
executives, Templeton College, Oxford University, March 16, 1998.
“Information Systems Outsourcing Practices in the
US,” presented to the faculty of the School of Commerce, University of New
South Wales, Sydney, Australia, February 5, 1998.
“Current US Practices in IT Outsourcing: Do Lessons
Apply to Japan?” presentation to customers of Digital Equipment
Corporation, Tokyo, Japan, January 20, 1998.
“Management of Mega-Contracts,” DuPont's Business Information
Center, Wilmington, Delaware,
January 9, 1998.
“Rhetoric and Reality of Partnering,” International Conference on Information
Systems, Atlanta, Georgia, December 16, 1997.
“Three Models of IT Outsourcing Contracts,” presented
to the faculty and Ph.D. students of the School of Business, Southern
Illinois University at Carbondale, October 24, 1997.
“Managing Customer-Supplier Relations in IT
Outsourcing,” Center for the Management of Information Technology, University of Virginia,
McIntire School
of Commerce, Virginia,
October 17, 1997 .
“Best, Worst, and Emerging Practices in Information
Technology Sourcing,” International
Function Point Users Group, Cincinnati,
Ohio, April 9, 1997.
Testimony to the National
Commission to Restructure the IRS, Co-chairs Senator John Kerry and
Congressman Robert Portman, Washington
D.C., January 30, 1997.
“Best, Worst, and Emerging Practices in Information
Technology Sourcing,” International
Conference on Information Systems, Cleveland, Ohio,
December 16, 1996.
“Information Technology Sourcing Decisions: Lessons
from Experience,” presented to the West Chester County legislators, White
Plains, New York, July 22, 1996.
“Information Systems Outsourcing: Maximizing
Flexibility and Control,” International
Function Point Users Group, Rome,
Italy,
February 7, 1996.
“Information Technology Outsourcing: Maximize
Flexibility and Control,” University of Missouri-St Louis, School of Business Research Seminar, December
8, 1995.
“Critical Success Factors for IT Sourcing,” presented
to the Finance and Economics faculty at the University of Pittsburgh and to
the Center for Research on Contracts, University of Pittsburgh
Pennsylvania, May 12, 1995.
“Europe's
Information Technology Leaders: Hello Is There Anybody Out There?”
University of Missouri-St Louis, School of Business Research Seminar,
February 17, 1995.
“An Empirical Examination of Williamson's Transaction
Cost Theory,” Warwick University Business
School, Warwick, United Kingdom,
December 7, 1994.
“Beyond the Outsourcing Bandwagon: The Insourcing Route
To Improvement,” Information Management Research Seminar, Oxford University, United
Kingdom, November 29, 1994.
“Transaction Cost Economics: The Information
Technology Context”, Judge Institute of Management Studies, Cambridge University,
Cambridge, United Kingdom, November 1,
1994.
Information Technology Outsourcing: Research and
Practice, One day public seminar conducted with Leslie Willcocks for IT and
Business Unit Managers, Templeton College, Oxford University, October 10,
1994 and July 4, 1994.
“The Outsourcing Threat: Bridge to Insider Advantage?,” Management
Challenges in Information Systems Conference, Cranfield University,
Bedford, United Kingdom, July 13, 1994.
“The Role of Benchmarking Services in Demonstrating
I.S. Effectiveness,” The Second
European Conference of Information Systems, Nijenrode University,
Breukelen, The Netherlands, May 30, 1994.
“Rightsourcing the
Information Technology Function,” Center for the Management of Information
Technology, University of Virginia, McIntire
School of Commerce, Virginia, April 15,
1994.
“Evaluating and Improving IT Performance”, Presented
to Peninsular & Oriental Senior Executives attending the Oxford
Institute of Information Management's Executive Seminar, Templeton College,
Oxford, February 24, 1994.
“IT Benchmarks”, Presented to IBM Account Managers
attending the Oxford Institute of Information Management's Executive
Seminar, Templeton College, Oxford, February 9, 1994.
Panel Discussant, “Information Systems Outsourcing,” International Conference of Information
Systems, Orlando, Florida, December 1993.
“A Field Investigation of Information Systems
Insourcing Practices,” University of Missouri-St. Louis, College of Business
Research Seminar, November 19, 1993, St.
Louis.
“Information Systems Outsourcing and Insourcing
Practices,” Washington University's Research Seminar, November 12, 1993 St. Louis.
“The Information Systems Outsourcing Bandwagon,” The International Conference on Outsourcing
of Information Services, May 22, 1993, Enschede, Netherlands.
“Information Systems Outsourcing: Lessons from an
Early Adopter,” The International
Conference on Outsourcing of Information Services, May 21, 1993, Enschede,
Netherlands.
“The Information Systems Outsourcing Bandwagon,”
presented to members of the Effective Leadership, British Computer Society
May 19, 1993, London.
“Information Systems Outsourcing: Theory and
Practice”, St. Louis chapter of ORSA/TIMS,
April 16, 1993, St. Louis.
“The Demise of the Centralized MIS Function,”
University of Missouri-St. Louis, College
of Business Research Seminar, with
Ashok Subramanian, October 16, 1992, St.
Louis.
“Information Systems Outsourcing Evaluations,” University of Houston's
Information Systems
Research Center,
June 23, 1992, Houston.
“From Markets to Hierarchies,” University of
Missouri-St. Louis, College of Business Research
Seminar, March 27, 1992, St. Louis.
“Information Systems Productivity: Support of
Existing Applications.” University of Houston's Information Systems
Research Center, June 21, 1990, Houston.
Teaching Experience:
University of
Missouri-St. Louis:
§ Ph.D. Seminar:
Theoretical Foundations of Information Systems
§ Ph.D. Seminar: Economic,
Strategic, and Social Theories Used in I.S. Sourcing Research
§ Ph.D. Seminar:
The Philosophy of Science/ Qualitative Research Methods
§
M.S./MBA: Global Sourcing of Business and IT
Services
§ M.S./MBA:
Internet-Enhanced Professional IS Course
§
M.S./MBA: Management Information Systems
§ M.S./MBA: MIS
Theory and Practice
§
B.S.: Management of Information Systems
§
B.S.: Computers and Information Systems
Imperial College, London,
England:
§
B.S.:
Seminar on International Business
Templeton College,
Oxford University, Oxford, England
§
M.Phil: Information
Management
University of
Houston:
§ B.S.: Systems
Analysis & Design
B.S.: Introduction to Computers & MIS
British
Petroleum,
Houston:
§
Certificate:
Office Technology
Grants & Funded Research:
§
Co-Investigator,
University of Missouri-St.Louis Campus Research
award for $12,485 to conduct case studies on Offshore Outsourcing of IT,
2004.
§
Co-Investigator,
Xchanging for £70,000 to conduct research on Business Process Outsourcing
with Leslie Willcocks and David Feeny, 2002.
§
Principal
Investigator, University of Missouri Research Board for $24,230 to conduct
research on Application Service Provision, 2001.
§
Principal
Investigator, University of Missouri-St.Louis
Campus Research award for $12,500 to conduct case studies and survey on
Application Service Provision, 2001.
§
Principal
Investigator, University of Missouri-St.Louis
Campus Research award for $12,000 to conduct case studies on IT
privatization, 1998.
§
Small
Grant Fund from the University of Missouri-St. Louis for $750 dollars to
mail a survey on information technology sourcing practices to 1,000 CIOs,
1997.
§
Templeton
College, Oxford University for £1,000 to conduct research on client/server
implementations, with Leslie Willcocks, 1996.
§
IBM
for £27,000 to conduct research on Europe's Information Technology Leaders,
1994, with David Feeny, 1994.
§
University
of Houston's Information Systems Research Center for $5,000 to conduct
research on information technology insourcing, 1993, with Rudy Hirschheim.
§
University
of Houston's Information Systems Research Center for $5,000 to conduct research
on information technology outsourcing, 1991, with Rudy Hirschheim.
Editorial Activities:
Current Editorial
Positions:
§ Co-Editor, Palgrave Series on Technology,
Work, and Globalization since
2006
Editorial Board, Member:
§
MIS
Quarterly Executive
2002-2003;
2007-2010; 2011-
§
Journal
of Strategic Information Systems since 2007
§
Strategic
Outsourcing: An International Journal, since 2007
§
Journal
of the Association for Information Systems (JAIS) 2008-2011.
§ Journal of Information Technology, since 2012
Previous
Editorial Positions:
§
Program
Co-Chair, International Conference of Information Systems, 2010
§ US Editor, Journal of Information
Technology 1996-2012
§ Track Chair, International Conference of Information
Systems, 2012
§ Senior Editor, MIS
Quarterly Executive, 2003 to 2006.
§
Guest
Senior Editor, Strategic Outsourcing: An International Journal, Vol.
1, 1, 2008
§
Associate Editor ICIS 2009: http://www.icis09.org/
§ Guest AE, Special
Issues of MIS Quarterly (Action Research 2003 and Offshore
Outsourcing 2007)
§
AE, Academy
of Management Conference, Organizational, Communication &
Information Systems Track , International, 2006 -
2007.
§
Editor,
Special Issue of Journal of Information Technology, Information
Technology Outsourcing: Theory and Practice, December 1995.
Dissertation Committees:
|
Role
|
Ph.D. Student
|
Institution
|
Year of Graduation
|
Dissertation Title
|
|
Chair
|
Kathy Ntalaja
|
UMSL
|
In progress
|
“Impact Sourcing in Africa”
|
|
Chair
|
Aihua Yan
|
UMSL
|
In progress
|
“Outsourcing Relationship
Value: Conceptualization,
Measurement, and Determinants”
|
|
Chair
|
Shaji Khan
|
UMSL
|
2012
|
“Organizational
Responsiveness to Anti-Offshoring Pressures”
|
|
Co-Chair
|
Vidya Iyer
|
UMSL
|
2011
|
“Understanding Turnover
Intentions and Behavior of Indian IS Professionals:
A Qualitative Study of Organizational
Justice, Job Satisfaction and Social Norms”
|
|
Member
|
Charles Chowa
|
UMSL
|
2010
|
“Information Systems Strategic Alignment: A Longitudinal
Investigation”
|
|
Member
|
Srikanth Mudigonda
|
UMSL
|
2010
|
“Effects of Information Technology on Transactive Memory and Team
Performance”
|
|
Member
|
Kyootai Lee
|
UMSL
|
2009
|
“Strategic Alliances of SME Software firms: An Empirical
Investigation of Three Theoretical Perspectives”
|
|
Member
|
Anand Jeyaraj
|
UMSL
|
2007
|
“The Effect of
Influence Tactics and Contingency Factors on Adoption and Diffusion of IT
Innovations in Social Networks”
|
|
Member
|
Chris Kang
|
UMSL
|
2007
|
“Wireless LAN
802.11x in U.S.
Educational Institutions: Technology Adoption and Digital Divide
Perspective”
|
|
Member
|
Helen Qing Chen
|
UMSL
|
2004
|
“Conflict
Frame: Linking Individual Differences and Situational Factors with
Preference for Conflict Resolution Strategy”
|
|
Member
|
Danney Hayden
|
Washington
University
|
2006
|
“The Relationship Between interest in Evaluating an
Application of IT and Organizational Culture”
|
|
Member
|
Joseph Rottman
|
Washington
University
|
2002
|
“Social Closeness
as a Contributing Factor to the Rate of Diffusion of a Technology
Innovation”
|
|
External Examiner
|
Patricia Thomson
|
Curtin
University of Technology, Australia
|
2004
|
“Information
Systems Outsourcing: Managing Transitions of IT Staff”
|
|
External Examiner
|
Graham Mahony
|
Curtin
University of Technology
|
2006
|
“Value for
Money in Outsourcing: The Government of Western Australia Experience”
|
|
External Examiner
|
Sara Cullen
|
University of
Melbourne
|
2005
|
“Toward Reframing
Outsourcing: A Study of Choices Regarding Processes, Structures, and
Success”
|
|
External Examiner
|
Marianne Kinnula
|
University of
Oulu
|
2005
|
“The Formation
and Management of Software Outsourcing Partnership”
|
Professional Activities:
§
Co-Chair, Midwest Chapter of the IAOP 2009 to present
§
Industry Advisor and Business Plan Judge: www.outsourcingangels.com
§
IT Infrastructure
Library Foundations Certified in 2006.
§
Advisory Board, Everest Group
2004-present
§ Conference Committee
Member, Second International Conference of Outsourcing of Information
Services, Bayreuth Germany, June 21-23, 2001.
§ Judge,
Outsourcing World Achievement Award, sponsored by PricewaterhouseCoopers
and Michael Corbett, 2001 and 2002.
§ Panel Member for
Best Outsourcing Relationships sponsored by the Outsourcing Journal, 2000.
Professional
Recognitions:
- According to Harzing Publish or
Perish, h-index is 39 and over 9000 citations by April 2013
- IAOP Certified Outsourcing
Professional (COP), 2012 to present.
- IAOP Member of the Year, 2012
- UMSL Founder’s Dinner 2011 video
- Ranked number 2 in outsourcing
research productivity and influence (citations) across multiple
disciplines in Alsudairi, M., and Dwivedi, Y. (2010), “A
Multi-Disciplinary Profile of IS/IT Outsourcing Research,” Journal of Enterprise Information
Management, Vol. 23, 2, pp. 215-258.
- 2008 Editorial Excellence Award
Emerald Group Publishing
§ Gateway to
Innovation Award for
Achievement in Information Technology in the St. Louis Region sponsored by
the IT Coalition, Society for Information Management, and St. Louis RCGA,
2008.
§ Douglas E. Durand
Award for
Research Excellence, College of Business, UMSL, 2005.
§ Among the Top 10
articles published in MIS Quarterly Executive 2002-2005, for
“Transforming a Back-Office Function: Lessons from BAE Systems' Experience with
an Enterprise Partnership”
§ Listed among Top
20 Resources for Outsourcing in Fortune Small Business, Vol. 11, No
5, June 2001, pp. 44-45.
§ Magid Igbaria Distinguished Scholar, sponsored by
Claremont Graduate University, Claremont, CA, 2003.
§ Global Outsourcing
World Achievement Award, sponsored by PricewaterhouseCoopers and Michael
Corbett & Associates, 2000.
§ Best Case Study
Paper
at the Seventh European Conference on Information Systems for Willcocks, L.
and Lacity, M., “IT Outsourcing at Polaris: Risk, Creative Contracting, and
Business Advantage,” Copenhagen, Denmark, June 23-25, 1999.
§ Best Research
Paper at
the Third European Conference on Information Systems for Willcocks, L.,
Lacity, M., and Fitzgerald, G., “IT Outsourcing in Europe and the USA: Assessment
Issues,” Athens Greece, June 1-3, 1995.
§ Second place in
the 1992 ICIS Doctoral Dissertation competition
§ 1990 ICIS
Doctoral Consortium
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