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Journal Publications:
Lacity,
M., Khan, S., and Willcocks, L. (2009), “A
Review of the IT Outsourcing Literature: Insights for Practice,” Journal of Strategic Information Systems,
Vol 18, pp.130-146.
Lacity, M., and Rudramuniyaiah,
P. (2009), "Funny Business: Public Opinion of Outsourcing and Offshoring as Reflected in U.S. and Indian Political
Cartoons," Communications of the Association for
Information Systems (CAIS), Vol. 24, Article 13, pp. 199-224.
Lacity, M., and Rottman, J. (2009), “Effects of Offshore Outsourcing of Information
Technology Work on Client Project Management,” Strategic
Outsourcing: An International Journal, Vol. 2, 1, pp. 4-26.
Lacity, M., and Fox, J. (2008), “Creating Global Shared Services: Lessons from
Reuters,” MIS Quarterly Executive, Vol. 7, 1, pp. 17-32.
Lacity, M., and Rottman, J. (2008), “The Impact of Offshore Outsourcing on Client
Project Managers,” IEEE Computer, Vol. 41, 1, pp.
100-102.
Lacity, M., Iyer, V., and Rudramuniyaiah,
P. (2008), “Turnover Intentions of Indian IS Professionals,”
Information Systems Frontiers, Special Issue on Outsourcing of IT
Services, Vol. 10, 2, pp. 225-241.
Rottman, J., and Lacity, M. (2008), “A US Client’s Learning from Outsourcing IT Work
Offshore,” Information Systems Frontiers, Special Issue
on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.
Lacity, M., Willcocks, L., and Rottman, J. (2008), “Global Outsourcing of Back Office Services:
Lessons, Trends and Enduring Challenges,” Strategic
Outsourcing: An International Journal, Vol. 1, 1, pp. 13-34. Outstanding Paper Award Winner at the Literati
Network Awards for Excellence 2009.
Rottman, J., and Lacity, M. (2006), “Proven Practices for Effectively Offshoring IT Work,” Sloan Management
Review, Vol. 47, 3, pp. 56-63.
Zwieg, P., Kaiser, K. M.,
Beath, C., Bullen, C.,
Gallagher, K., Goles, T., Howland, J., Simon, J.
Abbott, P., Abraham, T., Carmel, E., Evaristo,
R., Hawk, S., Lacity, M., Gallivan, M., Kelly,
S., Mooney, J., Ranganathan, C., Rottman, J.,
Ryan, T., Wion, R. (2006), “ The Information Technology Workforce Trends and
Implications 2005-2008,” MIS Quarterly Executive
Vol. 5, 2, pp 47-54.
Jeyaraj, A., Rottman, J., and Lacity, M. (2006), “A Review of the Predictors, Linkages, and Biases
in IT Innovation Adoption Research,” Journal of Information
Technology, Vol. 21, 1, pp. 1-23.
Feeny, D., Lacity, M.,
and Willcocks, L. (2005), “Taking the Measure of Outsourcing Providers,”
Sloan Management Review, Vol. 46, 3, pp. 41-48.
Rottman, J., and Lacity, M. (2004), “Twenty Practices for Offshore Sourcing,”
MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.
Willcocks, L., Hindle, J., Feeny, D., and Lacity, M. (2004), “Information Technology and Business Process
Outsourcing: The Knowledge Potential,” Journal of Information
Systems Management, Vol. 21, 3, pp. 7-15. REPRINTED IN IT
Management Select, Winter, Vol. 11, 4, 2005, pp. 75-83.
Lacity, M., Feeny, D., and
Willcocks, L. (2004), “Commercializing the Back Office at Lloyds of
London: Outsourcing and Strategic Partnerships Revisited,”
European Management Journal, Vol. 22, 2, pp. 127-140.
Lacity, M., Feeny, D., and
Willcocks, L. (2003), “Transforming a back-office function: Lessons from
BAE Systems' Experience With an Enterprise Partnership,” MIS Quarterly Executive, Vol, 2, 2, pp.86-103.
Lacity, M., and Willcocks, L. (2003), “Information
Technology Sourcing Reflections,” Wirtschaftsinformatik,
Special Issue on Outsourcing, Vol. 45, 2, pp. 115-125.
Hindle, J., Willcocks, L.,
Feeny, D., and Lacity, M. (2003), “Value-Added Outsourcing at Lloyd's and BAE Systems,”
Knowledge Management Review, Vol. 6, 4, pp. 28-31.
Lacity, M. (2002), “Global Information Technology Sourcing: More Than
a Decade of Learning,” IEEE Computer, Vol. 35, 8, pp.
26-33.
Kern, T., Willcocks, L., and Lacity, M. (2002), “Application Service Provision: Risk Assessment and
Risk Mitigation,” MIS Quarterly Executive, Vol. 1, 2,
pp.113-126.
Lacity, M., and Willcocks, L. (2000), “Survey of IT Outsourcing Experiences in US and UK
Organizations,” Journal of Global Information Management,
Vol.8, 2, pp. 5-23.
Hirschheim, R., and Lacity, M.
(2000), “Information Technology Insourcing: Myths and
Realities”, Communications of the ACM, Vol. 43, 2, pp. 99-108.
Willcocks, L., Lacity, M. and Kern, T. (1999), “Risk in
IT Outsourcing Strategy Revisited: Longitudinal Case Research at LISA,” Journal
of Strategic Information Systems, Vol. 8, pp. 285-314.
Willcocks. L., and Lacity, M. (1999), “IT Outsourcing in Insurance
Services: Risk, Creative Contracting, and Business Advantage,”
Information Systems Journal, Vol. 9, 61, pp. 1-18.
Willcocks, L., and Lacity, M. (1999), “Information Technology
Outsourcing: Practices, Lessons, and Prospects,” Australian Stock
Exchange Review, No. 2, pp. 44-49.
Lacity, M., and Willcocks, L. (1998), “An empirical
investigation of information technology sourcing practices: Lessons from
experience,” MIS Quarterly, September, Vol. 22, 3,
pp. 363-408.
Lacity, M., Willcocks, L., and Subramanian, A. (1997), “A strategic
client/server implementation,” in the Journal of Strategic Information
Systems, Vol. 6, pp. 95-128.
Lacity, M., and Willcocks, L. (1997), “Information Systems Sourcing:
Examining the Privatization Option in US Public Administration,”
Information Systems Journal, Vol. 7, pp. 1-24.
Subramanian, A., and Lacity, M. (1997), “Managing Client Server Implementations: Today's
Technology, Yesterday's Lessons” Journal of
Information Technology, Vol. 12, 3, pp. 169-186.
Subramanian, A. and Lacity, M. (1997), “Function Point Variance: An
Empirical Examination”, The Journal of End User Computing, Vol. 9,
4, pp. 19-28.
Willcocks, L., Fitzgerald, G., and Lacity, M. (1996), “To Outsource
IT: Recent Research on Economics and Evaluation Practices,” European
Journal of Information Systems, Vol. 5, pp. 143-160.
Lacity, M., and Willcocks, L. (1996), “Interpreting Information
Technology Sourcing Decisions from a Transaction Cost Perspective: Findings
and Critique,” Accounting, Management, and Information Technologies,
Vol. 5, No. 3/4, pp.203-244.
Lacity, M., Willcocks, L., and Feeny, D.
(1996), “The Value of Selective IT Sourcing,” Sloan Management Review,
Vol. 37, 3, pp. 13-25.
Lacity, M. and Feeny, D. (1996), “In
Search of Europe's Information Technology Leaders: Review of Methods and
Empirical Evidence,” Information Systems Journal, Vol. 6, pp.
85-108.
Lacity, M., Willcocks, L., and Feeny, D.
(1995), “Information Technology Outsourcing: Maximizing Flexibility and
Control, Harvard Business Review, May-June, Vol. 73, 3, pp. 84-93.
Lacity, M. and Hirschheim, R. (1995),
“Benchmarking as Survival Strategy in “Mis-Aligned”
Organizations,” Journal of Strategic Information Systems, Vol 4, 2, pp. 165-185.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1995), “Information
Technology Outsourcing in Europe and the USA: Assessment Issues, International
Journal of Information Management, Vol. 15, No. 5, pp. 333-351.
Lacity, M., and Janson, M. (1994),
“Understanding Qualitative Data: A Framework of Text Analysis Methods,” Journal
of Management Information Systems, Vol 11, 2,
pp. 137-155.
Lacity, M., Hirschheim, R., and Willcocks,
L. (1994), “Realizing Outsourcing Expectations: Incredible Promise,
Credible Outcomes”, Journal of Information Systems Management, Vol.
11, 4, pp. 7-18.
Lacity, M., and Hirschheim, R. (1993),
“The Information Systems Outsourcing Bandwagon: Look Before You Leap,” Sloan
Management Review, Vol. 35, 1, pp. 72-86.
Lacity, M., and Hirschheim, R. (1993),”
Implementing Information Systems Outsourcing: Key Issues and Experiences of
an Early Adopter,” Journal of General Management, Vol. 19, 1, pp.
17-31.
Adams, D., Lacity, M., and Mullins, J. (1991), “Telecommunications
Research in Information Systems,” Data Base, Vol. 22, 3, pp.35-40.
Lacity, M. and Weiss, I. (1989), “The Organizational Exchange of
Talent: Rotating MIS Professionals into User Areas,” Journal of
Information Systems, (USA), Vol. 4, 1, pp. 23-31.
Research Reports for Practitioners:
Willcocks, L., Cullen, S., and Lacity, M. (2006), “The CEO Guide to
Selecting Effective Suppliers,” LogicaCMG, London, 29 pages.
Rottman, J., and Lacity, M. (2006), “Knowledge Transfer Is The Key
To Successful Strategic Outsourcing,” Achieving Competitive Advantage
Through Collaborative Partnerships: The Outsourcing Project, published by CxO Research, Ltd, pp. 16-19.
Lacity, M., Feeny, D., and Willcocks, L.
(2006), “The Twelve Supplier Capabilities: Part II,” Cutter Sourcing &
Vendor Relationships Executive Update, Vol. 7, No. 15, pp. 1-4.
Lacity, M., Feeny, D., and Willcocks, L.
(2006), “The Twelve Supplier Capabilities: Part I,” Cutter Sourcing &
Vendor Relationships Executive Update, Vol. 7, No. 13., pp. 1-4.
Zweig, P., Kaiser, K., Beath, C., Bullen, C., Gallagher, K., Goles,
T., Howland, J., Simon, J., Abbot, P., Abraham, T., Carmel, E., Evaristo, R., Hawk, S., Lacity, M., Gallivan,
M., Kelly, S., Mooney, J., Ranganathan, C.,
Rottman, J., Ryan, T., Wion, R. “Information
Technology Workforce: Trends and Implications 2005-2008,” Society for
Information Management, 2006, 50 pages.
Rottman, J., and Lacity, M. (2004), “Proven Practices for IT
Offshore Outsourcing,” Cutter Consortium, Vol. 5, 12, 27 pages.
Lacity, M., Willcocks, L., and Feeny, D.
(2004), “Transforming Indirect Procurement Spend: A Case Study” Cutter
Consortium, Vol. 5, 2, 25 pages.
Willcocks, L., Hindle, J., Feeny, D. and Lacity, M. (2004), “Leveraging Knowledge
Through Outsourcing: Enterprise Partnering in The London Insurance Market,”
in Lawson, R. et al. (eds.) Achieving Competitive Advantage
Through Collaborative Partnerships. CxO,
London.
Feeny, D., Willcocks, L., and Lacity, M. (2003), Business
Process Outsourcing: The Promise of the Enterprise Partnership Model,
Templeton Executive Briefing, Templeton College, Oxford University, ISBN 1
873955162, 44 pages.
Willcocks, L., Hindle, J., Feeny, D., and Lacity, M. (2003), “Knowledge in
outsourcing - the missed business opportunity,” Inside Knowledge,
Vol. 7, 2.
Lacity, M. (2002), “Twenty Customer and Supplier Lessons on IT
Sourcing,” Cutter Consortium, Vol. 3, No. 3, 23 pages.
Kern, T., Lacity, M., and Willcocks, L. (2002), “Customer Decision
Drivers for Netsourcing,” Montgomery Research
Europe, pp. 82-89.
Lacity, M., and Willcocks, L. (2001), “Relationships in IT
Outsourcing: A Stakeholder Perspective,” Cutter Consortium, Vol. 2,
No. 3.
Kern, T., Lacity, M., Willcocks, L., Zuiderwijk,
R., Teunissen, W. (2001), ASP Market-Space
Report 2001: Mastering the Customers' Expectations, CMG Report,
57 pages.
Lacity, M., and Willcocks, L. (2000), Inside Information
Technology Outsourcing: A State-of-the-Art Report, Oxford Institute of
Information Management, 56 pages.
Lacity, M., and Willcocks, L. (1996), Best Practices in
Information Technology Sourcing, Oxford Executive Research Briefings,
36 pages.
Lacity, M., and Hirschheim, R. (1996),
“The Lessons of Computer Services Outsourcing for Executives Considering
Fleet Management,” NAFA Fleet Executive, June, 5 pages.
Lacity, M. (1992), “Outsourcing: The Untold Tales,” InformationWeek,
Vol. 386, p. 64.
Lacity, M. (1989), “Managing a System from Development to
Maintenance,” Information Management, Auerbach.
Book Chapters:
Lacity, M., and Willcocks, L. (2009), “A Review of IT Outsourcing
Research for Practice,” The Oxford Handbook of
Management Information Systems:Critical
Perspectives and New Directions, (edited by Robery Galliers and Wendy Currie), Oxford University press,
forthcoming.
Rottman, J., and Lacity, M.
(2009), “Offshoring: Twenty practices for
Offshore Sourcing,” in Strategic Information Management (edited by Robert Galliers and Dorothy Leidner), Routledge,
Fourth Edition, pp. 520-540.
Lacity, M., Iyer, V., and Rudramuniyaiah,
P. (2009), “Turnover Intentions of Indian IS Professionals,” in Information Systems Outsourcing:
Enduring Themes, Global Challenges, and Process Opportunities, Hirschheim,
R., Heinzl, A. and Dibbern,
J. (eds), Third Edition, Springer-Verlag, Berlin-Heidelberg-New York, pp. 393-421.
REPRINT of article in Information Systems
Frontiers, Vol. 10, 2, pp. 225-241.
Rottman, J., and Lacity, M. (2009), “A US Client’s
Learning from Outsourcing IT Work Offshore,” in Information Systems Outsourcing:
Enduring Themes, Global Challenges, and Process Opportunities, Hirschheim,
R., Heinzl, A. and Dibbern,
J. (eds), Third Edition, pp. 443-469; REPRINT of
article in Information Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10,
2, pp. 259-275.
Willcocks, L., Lacity, M. and Cullen, S. (2007),
“Information Technology Sourcing: Reflections and Lessons 1991-2007,” in Information Management: Setting the Scene, (Huizing, A.,
and de Vries, E.J., eds),
Vol I., book series Perspectives on Information
Management, Oxford, Elsevier Scientific Publishers, pp. 191-204.
Willcocks, L., Lacity, M., Feeny,
D. (2007), “Outsourcing, Knowledge, and Organizational Innovation: A Study
of Enterprise Partnership,” Business Process Transformation, ME Sharpe Publishing, Markus,
L., and Grover, V. (eds), pp. 275-299.
Willcocks, L., Lacity, M., and Cullen, S. (2007),
“Information Technology Sourcing: Fifteen Years of Learning,” in The
Oxford Handbook of Information and Communication Technologies, (eds.
Robin Mansell, Chrisanthi
Avgerou, Danny Quah,
and Roger Silverstone), Oxford University Press, Oxford, pp. 244-272.
Feeny, D., Willcocks, L.,
and Lacity, M. (2006), “Business Process Outsourcing, Knowledge, and
Innovation,” Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges, Hirschheim, R., Heinzl, A.
and Dibbern, J. (eds),
Springer-Verlag, Berlin-Heidelberg-New York, pp.
543-582.
Poppo, L., and Lacity, M. (2006), “The Normative Value of
Transaction Cost Economics: What Managers Have Learned About TCE Principles
in the IT Context,” in Information Systems Outsourcing: Enduring
Themes, New Perspectives, and Global Challenges, Hirschheim,
R., Heinzl, A. and Dibbern,
J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 259-282.
Hirschheim. R., and Lacity, M. (2006), “Four Stories
of Information Systems Insourcing,” in Information Systems
Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A.
and Dibbern, J. (eds),
Springer-Verlag, Berlin-Heidelberg-New York, pp.
303-345.
Lacity, M., Willcocks, L. and Feeny,
D. (2005), “BPO as
Enterprise Partnership: The BAE-Xchanging
Transformation Strategy For HR Procurement,” Technology and Offshore
Outsourcing Strategies, in Brudenall, P. (ed.) Palgrave, Great Britain, pp.
133-160.
Poppo, L., and Lacity, M. (2002), “The Normative Value of
Transaction Cost Economics: What Managers Have Learned About TCE Principles
in the IT Context,” in Information Systems Outsourcing in the New
Economy, Hirschheim, R., Heinzl,
A. and Dibbern, J. (eds),
Springer-Verlag, Berlin-Heidelberg-New York, pp.
235-276.
Lacity, M., and Willcocks, L. (2002), “Regional Perspectives: Survey
of IT Outsourcing Experiences in US and UK Organizations,” in Advanced
Topics In Global Information Management, Idea Group Publishing,
Hershey, pp. 160-189.
Hirschheim. R., and Lacity, M. (2002), “Four Stories
of Information Systems Insourcing,” in Information Systems
Outsourcing in the New Economy, Hirschheim,
R., Heinzl, A. and Dibbern,
J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 348-391.
Lacity, M., and Willcocks, L. (2000), “Relationships in IT
Outsourcing: A Stakeholder Perspective,” in Framing the Domain of IT
Management, Robert Zmud, (ed.), Pinnaflex, pp. 355-384.
Willcocks, L. and Lacity, M. (2000), “Strategic Dimensions of IT
Outsourcing,” in Marchand, D. and Davenport, T. (eds). Mastering Information Management
FT/Pitman, London, pp. 267-273.
Willcocks, L. and Lacity, M. (1999), “Experience Of Information
Technology Outsourcing,” in Angel, J. (ed.). The Outsourcing Practice
Manual, Sweet and Maxwell, London.
Lacity, M. (1997), “IT Outsourcing in the US: Experiences, Trends,
and Lessons,” in New Strategies in IT Outsourcing: Major Trends and
Global Best Practices, Currie,W. and Willcocks,
L. (eds), Business Intelligence London, 1997, pp.
39-58.
Lacity, M., Willcocks, L., and Feeny, D.
(1997), “The Value of Selective IT Sourcing,” in Managing IT as a
Strategic Resource, Willcocks, Feeny & Islei, (eds), McGraw Hill,
pp. 277--303.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1997), “IT
Outsourcing In Europe and the USA” in Managing IT as a Strategic
Resource, Willcocks, Feeny & Islei, (eds), McGraw Hill,
pp. 306-337.
Lacity, M., and Hirschheim, R. (1997),
“Information Systems Outsourcing: What Problems are We Really Trying to
Solve?” Re-thinking Management Information Systems, Galliers and Curry (eds.), Oxford University Press, pp.
326-360.
Lacity, M., Willcocks, F., and Feeny, D.
(1996), “Sourcing IT Capability: A Framework For Decision Making,” Information
Management: The Organizational Dimension, Earl, M. (ed),
Oxford University Press, pp. 399-425.
Lacity, M., and Hirschheim, R. (1996),
“Information Systems Benchmarking Practices” Investing in Information
Systems, Willcocks, L. (ed), Chapman and
Hall, Chapman & Hall, pp. 313-331.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1994), “Information
Technology Outsourcing: Economics Contracting, and Measurement,” in Hard
Money, Soft Outcomes: Evaluating and Managing the IT Investment, Farbey, B., Land, F., and Targett,
D. (eds), Unicom, London, pp.149-172.
Conference Proceedings:
Lacity, M., and Rottman, J. (2008), “Effects of Offshore Outsourcing
of IT Work on Client Project Management,” Second Information Systems
Workshop on Global Sourcing, France.
Willcocks, L., Lacity, M., Cullen, S. (2007), “Information
Technology Sourcing: Reflections and Lessons 1991-2007,” First
Conference on Information Management, Amsterdam, November.
Willcocks, L., Lacity, M., and Cullen, S. (2007), “Information Technology
Sourcing: Fifteen Years of Learning,” Americas Conference on
Information Systems, Colorado.
Rottman, J., and Lacity, M. (2007), “Project Attributes
and Contextual Explanations of Offshore Outsourcing Outcomes: Evidence from
a Client’s Perspective,” Third International Conference on Outsourcing
of Information Systems, Heidelberg.
Lacity, M., Iyer, V., and Rudramuniyaiah,
P. (2007), “Modeling Turnover Intentions of Indian IS Professionals,” Third
International Conference on Outsourcing of Information Systems,
Heidelberg.
Willcocks, L., Cullen, S. and Lacity, M. (2006), “The
Outsourcing Enterprise: Selecting and Leveraging Supplier Capabilities,” Proceedings
of The Mediterranean Conference on Information Systems, Venice 5-9th
October.
Jeyaraj, A., Rottman, J., and Lacity, M. (2004), “Understanding the
Relationship Between Organizational and Individual Adoption of IT
Innovations: Literature Review and Analysis,” Proceedings of the
Diffusion Interest Group in Information Technology, Washington DC,
December 12.
Willcocks, L., Lacity, M., and Kern, T. (1999), “IT Outsourcing and
Risk Mitigation: Recent Case Research,” Proceedings of the Fifth
Decision Sciences Conference, July 5-7th. Athens.
Willcocks, L. and Lacity, M. (1999), “IT Sourcing At Polaris: Risk,
Creative Contracting and Business Advantage,” Proceedings of the Seventh
European Conference in Information Systems, June 23-25th.
Copenhagen.
Hirschheim, R., and Lacity, M. (1998), “Reducing
Information Systems Costs Through Insourcing: Experiences from the Field”, Proceedings
of the thirty-first Annual Hawaii International Conference on System
Sciences, H. Watson (ed.), pp.644-653, Kona, Hawaii, IEEE Computer
Society Press, January 6-9.
Willcocks, L., Lacity, M., and Fitzgerald, G. (1995), “IT
Outsourcing in Europe and the USA: Assessment Issues,” Proceedings of
the Third European Conference on Information Systems, Athens Greece,
June 1-3.
Lacity, M. and Hirschheim, R. (1994),
“Information Systems Outsourcing Evaluations: Lessons From The Field”, Proceedings
of the IFIP TC8 Open Conference on Business Process Re-engineering, B.
Glasson, I. Hawryszkiewycz, Bunderwood
(eds), North-Holland Press, Amsterdam, pp.
343- 355.
Lacity, M. and Hirschheim, R. (1994), “The
Role of Benchmarking Services in Demonstrating I.S. Effectiveness,” Proceedings
of the Second European Conference on Information Systems, pp.
779- 794.
Lacity, M. and Hirschheim, R. (1993), “The
Information Systems Outsourcing Bandwagon,” Proceedings of the
Management of Change: Market Testing and Outsourcing of IT Services,
Effective Leadership in Information Technology, London, pp. 8-14
Presentations:
“Planning an Online or Blended
Course,” presented at The Faculty Resource Center (FRC) and Center for Teaching and
Learning (CTL) workshop, St. Louis, September 30, 2009.
“Public Opinion of
Outsourcing and Offshoring as Reflected in U.S.
and Indian Political Cartoons," Third Information Systems Workshop on Global Sourcing, Keystone Colorado, March 23,
2009.
“Global Sourcing of
IT Work,” presented at the Gateway to Innovation Conference sponsored by
the IT Coalition, Society for Information Management, and St. Louis RCGA,
St. Louis, MO, April 30, 2008.
“Enduring Challenges in IT Outsourcing,” presented at the
9th Annual International Business Research Forum and 2nd
Annual Offshoring Research Network Conference
sponsored by Temple CIBER and Duke CIBER, Philadelphia, PA, April 4, 2008.
“Offshore Outsourcing of IT Work to India and China,” presented to Society of
Information Management-St. Louis Chapter, St. Louis, November 20, 2007.
“What Western Clients want from Offshore Suppliers,”
presented to distinguished guests and visiting government officials from
Nanjing Province, China, in Clayton, MO, October 12, 2007.
“Modeling Turnover Intentions of Indian IS
Professionals,” Third International Conference on Outsourcing of
Information Systems, Heidelberg, Germany 2007, May 30, 2007. (Written with
Iyer, V., and Rudramuniyaiah, P.)
“Project Attributes and Contextual Explanations of
Offshore Outsourcing Outcomes: Evidence from a Client’s Perspective,”
presented to Third International Conference on Outsourcing of Information
Systems, Heidelberg, Germany, May 30, 2007. (Written with Rottman, J.)
“The Surprising Things that Matter Most to Clients,” Live Webcast
sponsored by Primavera Systems, March 15, 2007. http://www.primavera.com/lacity/index.asp?Referrer=email3
“Assessing Supplier Capabilities to Improve Client-Supplier
Relationships,” presented to Society of Information Management-St. Louis
Chapter, St. Louis, November 21, 2006.
“Outsourcing For Competitive Advantage,” presented to visiting
masters students from Seinäjoki Polytechini, Finland, Aug 9, 2006.
“Qualitative Research Methods: Case studies in Business
Research,” presented to visiting doctoral students from School of Business,
Nanjing University, July 19, 2006.
“Managing Outsourced Projects,” presented to Center for the
Application of Information Technology Project Management Roundtable,
Washington University, May 17, 2006.
“Supplier-Side Responsibilities,” presented to UK Cabinet
Office representatives, Said Business School, Oxford University, United
Kingdom, February 28, 2006. Also served as faculty facilitator for
3-day Cabinet Office workshop, “Delivery Through Suppliers,” Feb 27-March
2, 2006.
“SIM Advocacy Research Results for IT Workforce Development,”
presented to Society of Information Management-St. Louis Chapter, St. Louis,
January 10, 2006.
“Global Sourcing of IT Work,” presented to MSMIT students at
McIntire School of Commerce, University of Virginia, Aug 5, 2005.
“Global Sourcing: HR Implications and Practices,” presented to
Society of Information Management/Marquette University IT Forum, Milwaukee,
Wisconsin, May 23, 2005.
“The Global IT Market,” presented to the Dean's Business and
Breakfast, College of Business, UMSL, May 18, 2005.
“Proven Practices in Offshore Sourcing of IT Work,” presented
to St. Louis Regional Offshore Outsourcing Users Group, St. Louis, January
28, 2005.
“Proven Practices in Offshore Sourcing of IT Work,” presented
to Society of Information Management-St. Louis Chapter, St. Louis, January
25, 2005.
“Proven Practices in Offshore Management,” presented to IT
Governance Council, Anheuser-Busch, November 19, 2004.
Keynote speech “Managing Outsourcing Projects,” presented to
Center for the Application of Information Technology Project Management
Roundtable, Washington University, November 10, 2004.
“The Capabilities Your Suppliers Need to Make Outsourcing
Work,” presented to Sourcing Interest Group Leadership Conference,
Huntington Beach, California, Oct 13, 2004.
“Best Practice in Offshore Project Management,” presented to
Offshore Project Management Class Participants, Center for the Application
of Information Technology, Washington University, October 5, 2004.
“Global Information Technology Sourcing,” presented to
Advanced Practices Council for the Society of Information Management,
Philadelphia, PA, September 22, 2004.
Keynote speech “Global sourcing of IT Services,” presented at
Technology and Commerce Roundtable sponsored by Southern Illinois
University and Hortica, Edwardsville, September
10, 2004.
“Learning From Four Phases of Sourcing” presented to
Department of Computer and Information Systems, Southern Illinois
University, Edwardsville, May 28, 2004.
“Back Office Outsourcing: 15 Years of Learning,” presented at
the Sourcing Interest Group conference, Houston, Texas, May 6, 2004.
“Back Office Transformation Models and Capabilities,”
presented at the 2004 World Outsourcing Summit, Orlando, Florida, February
24, 2004.
“Transforming Back Offices Using Enterprise Partnerships,”
presented to the Society for Information Management, Seattle, Washington,
December 13, 2003.
“Sourcing the Information Technology Function,” presented to
MSMIT students at McIntire School of Commerce, University of Virginia, July
25, 2003.
“Rigor in Qualitative Research,” presented to IS faculty and
doctoral students of the School of Engineering and Applied Science,
Washington University, St. Louis, Missouri, July 11, 2003.
“From Netsourcing to Enterprise
Partnerships,” presented to the members of the Information Systems Research
Center, Bauer College of Business, University of Houston, Houston, Texas,
March 27, 2003.
“Information Technology Sourcing and Enterprise Partnerships,”
presented in the Magid Igbaria
distinguished lecture series, Claremont Graduate University, Claremont,
California, January 24, 2003.
“Business Process Outsourcing in Human Resource Management,”
presented to the faculty and Ph.D. students at the University of
Missouri-St Louis, College of Business Research Seminar, December 13, 2002.
Keynote Speech, “Netsourcing Business
Applications: Early Lessons, Future Directions,” presented at the 2002 World Outsourcing Summit, Orlando,
Florida, February 20, 2002.
“Information Technology Sourcing: A Decade of Learning,” presented
to the faculty of the College of Arts and Sciences, University of Maryland,
Baltimore County, January 7, 2002.
“Information Technology Sourcing: A Decade of Learning,” presented
to the faculty of the Fox Business School, Temple University, December 12,
2001.
“The Normative Value of Transaction Cost Economics: What Managers
Have Learned in the IT Context,” presented at the 2nd International
Conference on Outsourcing of Information Systems, Bayreuth, Germany, June
23, 2001.
“The Future of Application Service Provision,” presented at the 2nd
International Conference on Outsourcing of Information Systems, Bayreuth,
Germany, June 23, 2001.
Keynote Speech, “Proven and Emerging Practices from a Decade of
Technology Outsourcing,” presented at the 2001 World Outsourcing Summit,
Desert Springs, CA, February 21, 2001.
Two-day Information Management Seminar for the Postgraduate
International Program: Chartered Controllers, Olin Business School,
Washington University, July 27-28.
“Sourcing Information Technology and Sourcing E-business Projects,”
presented at ITEC Conference, America's Center, May 23, 2000.
“Supplier Opportunities in the IT Outsourcing Market,” presented to
the Board of Directors of OAO Technology, Annapolis, Maryland, April 18,
2000.
“Global IT Outsourcing,” presented to the faculty of the School of
Business, Louisiana State University, October 23, 1998.
“Gaining Business Advantage from IT Outsourcing,” One day public
seminar, conducted with Leslie Willcocks for senior and IT executives,
Templeton College, Oxford University, March 16, 1998.
“Information Systems Outsourcing Practices in the US,” presented to
the faculty of the School of Commerce, University of New South Wales,
Sydney, Australia, February 5, 1998.
“Current US Practices in IT Outsourcing: Do Lessons Apply to Japan?”
presentation to customers of Digital Equipment Corporation, Tokyo, Japan,
January 20, 1998.
“Management of Mega-Contracts,” presented to DuPont's Business
Information Center, Wilmington, Delaware, January 9, 1998.
“Rhetoric and Reality of Partnering,” presented at the International
Conference on Information Systems, Atlanta, Georgia, December 16, 1997.
“Three Models of IT Outsourcing Contracts,” presented to the faculty
and Ph.D. students of the School of Business, Southern Illinois University
at Carbondale, October 24, 1997.
“Managing Customer-Supplier Relations in IT Outsourcing,” presented
to members of the Center for the Management of Information Technology,
University of Virginia, McIntire School of Commerce, Virginia, October 17,
1997 .
“Best, Worst, and Emerging Practices in Information Technology
Sourcing,” presented at International Function Point Users Group,
Cincinnati, Ohio, April 9, 1997.
Testimony to the National Commission to Restructure the IRS,
Co-chairs Senator Robert Kerrey and Congressman Robert Portman, Washington
D.C., January 30, 1997.
“Best, Worst, and Emerging Practices in Information Technology
Sourcing,” presented at the International Conference on Information Systems,
Cleveland, Ohio, December 16, 1996.
“Information Technology Sourcing Decisions: Lessons from
Experience,” presented to the West Chester County legislators, White
Plains, New York, July 22, 1996.
“Information Systems Outsourcing: Maximizing Flexibility and
Control,” presented to the International Function Point Users Group, Rome,
Italy, February 7, 1996.
“Information Technology Outsourcing: Maximize Flexibility and
Control,” presented to the University of Missouri-St Louis, School of
Business Research Seminar, December 8, 1995.
“Critical Success Factors for IT Sourcing,” presented to the Finance
and Economics faculty at the University of Pittsburgh and to the Center for
Research on Contracts, University of Pittsburgh Pennsylvania, May 12, 1995.
“Europe's Information Technology Leaders: Hello Is There Anybody Out
There?” presented to the University of Missouri-St Louis, School of
Business Research Seminar, February 17, 1995.
“An Empirical Examination of Williamson's Transaction Cost Theory,”
presented at Warwick University Business School, Warwick, United Kingdom,
December 7, 1994.
“Beyond the Outsourcing Bandwagon: The Insourcing Route To
Improvement,” presented at the Information Management Research at Oxford
Seminar, Oxford University, United Kingdom, November 29, 1994.
“Transaction Cost Economics: The Information Technology Context”,
presented at Judge Institute of Management Studies, Cambridge University,
Cambridge, United Kingdom, November 1, 1994.
Information Technology Outsourcing: Research and Practice, One day
public seminar conducted with Leslie Willcocks for IT and Business Unit
Managers, Templeton College, Oxford University, October 10, 1994 and July
4, 1994.
“The Outsourcing Threat: Bridge to Insider Advantage?,” presented at
the Management Challenges in Information Systems Conference, Cranfield University, Bedford, United Kingdom, July 13,
1994.
“The Role of Benchmarking Services in Demonstrating I.S.
Effectiveness,” presented at the Second European Conference of Information
Systems, Nijenrode University, Breukelen, The Netherlands, May 30, 1994.
“Rightsourcing the Information Technology
Function,” Presented to members of the Center for the Management of
Information Technology, University of Virginia, McIntire School of
Commerce, Virginia, April 15, 1994.
“Evaluating and Improving IT Performance”, Presented to Peninsular
& Oriental Senior Executives attending the Oxford Institute of
Information Management's Executive Seminar, Templeton College, Oxford,
February 24, 1994.
“IT Benchmarks”, Presented to IBM Account Managers attending the
Oxford Institute of Information Management's Executive Seminar, Templeton
College, Oxford, February 9, 1994.
Panel Discussant, “Information Systems Outsourcing,” International
Conference of Information Systems, Orlando, Florida, December 1993.
“A Field Investigation of Information Systems Insourcing Practices,”
Presented to the University of Missouri's College of Business Research
Seminar, November 19, 1993, St. Louis.
“Information Systems Outsourcing and Insourcing Practices,”
Presented to the Washington University's Research Seminar, November 12,
1993 St. Louis.
“The Information Systems Outsourcing Bandwagon,” presented at The
International Conference on Outsourcing of Information Services, May 22,
1993, Enschede, Netherlands.
“Information Systems Outsourcing: Lessons from an Early Adopter,”
presented at The International Conference on Outsourcing of Information
Services, May 21, 1993, Enschede, Netherlands.
“The Information Systems Outsourcing Bandwagon,” presented to
members of the Effective Leadership, British Computer Society May 19, 1993,
London.
“Information Systems Outsourcing: Theory and Practice”, presented to
St. Louis chapter of ORSA/TIMS, April 16, 1993, St. Louis.
“The Demise of the Centralized MIS Function,” Presented to the
University of Missouri's College of Business Research Seminar, with Ashok
Subramanian, October 16, 1992, St. Louis.
“Information Systems Outsourcing Evaluations,” Presented to the
members of the University of Houston's Information Systems Research Center,
June 23, 1992, Houston.
“From Markets to Hierarchies,” Presented to the University of
Missouri's Research Seminar, March 27, 1992, St. Louis.
“Information Systems Productivity: Support of Existing
Applications.” Presented to the members of the University of Houston's
Information Systems Research Center, June 21, 1990, Houston.
Teaching Experience:
University of Missouri-St.
Louis:
§ Ph.D. Seminar: Theoretical Foundations
of Information Systems,
§ Ph.D. Seminar: Qualitative
Research Methods
§ Ph.D. Seminar: Theoretical
Foundations of Sourcing and Knowledge Management
§
Ph.D. Seminar: The Philosophy of Science
§
M.S./MBA: Management of Global Sourcing
§
M.S./MBA: Internet-Enhanced Professional IS Course
§
M.S./MBA: Management Information Systems
§
M.S./MBA:MIS Theory and Practice
§
B.S.: Management of Information Systems
§
B.S.:Computers and Information Systems
Imperial College, London, England:
§
B.S.: Seminar on
International Business
Templeton College, Oxford
University,
Oxford, England
§
M.Phil: Information Management
University of Houston:
§ B.S.: Systems Analysis &
Design
B.S.: Introduction to Computers & MIS
British Petroleum, Houston:
§
Certificate: Office
Technology
Grants & Funded Research:
§
Co-Investigator,
University of Missouri-St.Louis Campus Research award for $12,485 with Joe
Rottman to conduct case studies on Offshore Outsourcing of IT, 2004.
§
Co-Investigator, Xchanging for £70,000 to conduct research on Business
Process Outsourcing with Leslie Willcocks and David Feeny,
2002.
§
Principal
Investigator, University of Missouri Research Board for $24,230 to conduct
research on Application Service Provision, 2001.
§
Principal
Investigator, University of Missouri-St.Louis
Campus Research award for $12,500 to conduct case studies and survey on
Application Service Provision, 2001.
§
Principal Investigator,
University of Missouri-St.Louis Campus Research
award for $12,000 to conduct case studies on IT privatization, 1998.
§
Small Grant Fund
from the University of Missouri-St. Louis for $750 dollars to mail a survey
on information technology sourcing practices to 1,000 CIOs, 1997.
§
Templeton College,
Oxford University for £1,000 to conduct research on client/server
implementations, with Leslie Willcocks, 1996.
§
IBM for £27,000 to
conduct research on Europe's Information Technology Leaders, 1994, with
David Feeny, 1994.
§
University of
Houston's Information Systems Research Center for $5,000 to conduct
research on information technology insourcing, 1993, with Rudy Hirschheim.
§
University of
Houston's Information Systems Research Center for $5,000 to conduct
research on information technology outsourcing, 1991, with Rudy Hirschheim.
Editorial Activities:
Current Editorial Positions:
§
US Editor,
Journal of Information Technology since 1996 to present
§
Co-Editor, Palgrave
Series on Technology, Work, and Globalization 2006 to present
§
Program Co-Chair, International Conference of Information Systems,
2010
§
AE International Conference of Information Systems, 2009
Editorial Board, Member:
§
MIS Quarterly
Executive 2002-2003; 2007-2010
§
Journal of
Strategic Information Systems, 2007-2010
§
Strategic
Outsourcing: An International Journal, 2007-2010
§
Journal of the
Association for Information Systems (JAIS) 2008-2011
Previous Editorial Positions:
§
Senior Editor, MIS
Quarterly Executive, 2003 to 2006.
§
Guest Senior
Editor, Strategic Outsourcing: An International Journal, Vol. 1, 1,
2008)
§
Guest AE, Special
Issues of MIS Quarterly (Action Research 2003 and Offshore
Outsourcing 2007)
§
AE, Academy of
Management Conference, Organizational, Communication & Information
Systems Track , International, 2006 - 2007.
§
Editor, Special
Issue of Journal of Information Technology, Information Technology
Outsourcing: Theory and Practice, December 1995.
Dissertation Committees:
|
Role
|
Ph.D. Student
|
Institution
|
Year of Graduation
|
Dissertation Title
|
|
Chair
|
Vidya Iyer
|
UMSL
|
In
progress
|
“Understanding Turnover Intentions
and Behavior of Indian IS Professionals:
A Qualitative Study of
Organizational Justice, Job Satisfaction and Social Norms”
|
|
Member
|
Charles Chowa
|
UMSL
|
In
progress
|
“Information
Systems Strategic Alignment: A Longitudinal Investigation”
|
|
Member
|
Srikanth Mudigonda
|
UMSL
|
In progress
|
“Effects of
Information Technology on Transactive Memory
and Team Performance”
|
|
Member
|
Kyootai Lee
|
UMSL
|
2009
|
“Strategic
Alliances of SME Software firms: An Empirical Investigation of Three
Theoretical Perspectives”
|
|
Member
|
Anand Jeyaraj
|
UMSL
|
2007
|
“The Effect of Influence
Tactics and Contingency Factors on Adoption and Diffusion of IT
Innovations in Social Networks”
|
|
Member
|
Chris Kang
|
UMSL
|
2007
|
“Wireless LAN 802.11x in U.S.
Educational Institutions: Technology Adoption and Digital Divide
Perspective”
|
|
Member
|
Helen Qing Chen
|
UMSL
|
2004
|
“Conflict Frame: Linking
Individual Differences and Situational Factors with Preference for
Conflict Resolution Strategy”
|
|
Member
|
Danney Hayden
|
Washington University
|
2006
|
“The Relationship Between interest in Evaluating an Application of
IT and Organizational Culture”
|
|
Member
|
Joseph Rottman
|
Washington University
|
2002
|
“Social Closeness as a
Contributing Factor to the Rate of Diffusion of a Technology Innovation”
|
|
External Examiner
|
Patricia Thomson
|
Curtin University of
Technology
(Australia)
|
2004
|
“Information Systems
Outsourcing: Managing Transitions of IT Staff”
|
|
External
Examiner
|
Graham Mahony
|
Curtin University of
Technology
|
2006
|
“Value for Money in
Outsourcing: The Government of Western Australia Experience”
|
|
External
Examiner
|
Sara Cullen
|
University of Melbourne
|
2005
|
“Toward Reframing Outsourcing:
A Study of Choices Regarding Processes, Structures, and Success”
|
|
External
Examiner
|
Marianne Kinnula
|
University of Oulu
|
2005
|
“The Formation and Management
of Software Outsourcing Partnership”
|
Professional Activities:
§
IT Infrastructure
Library Foundations Certified in 2006.
§
Advisory Board,
Everest Group 2004-
§
Advisory Board,
Korean Center for IT Outsourcing
§
Conference
Committee Member, Second International Conference of Outsourcing of
Information Services, Bayreuth Germany, June 21-23, 2001.
§
Judge, Outsourcing
World Achievement Award, sponsored by PricewaterhouseCoopers and Michael
Corbett, 2001 and 2002.
§
Panel Member for
Best Outsourcing Relationships sponsored by the Outsourcing Journal, 2000.
Professional Recognitions:
§
Outstanding Paper Award Winner at the Literati Network Awards for
Excellence 2009
§
2008 Editorial Excellence Award Emerald Group
Publishing
§
Gateway to Innovation Award for Achievement in Information Technology in
the St. Louis Region
sponsored by the IT Coalition, Society for
Information Management, and St. Louis RCGA, 2008.
§ Over 3800 citations according to
Harzing (as of 02/2009)
§ Douglas E. Durand Award for Research Excellence, College of Business, UMSL, 2005.
§ Among the Top 10 articles
published in MIS Quarterly Executive 2002-2005, for “Transforming a
Back-Office Function: Lessons from BAE Systems' Experience with an
Enterprise Partnership”
§ Listed among Top 20 Resources
for Outsourcing in Fortune Small Business, Vol. 11, No 5, June 2001,
pp. 44-45.
§ Magid Igbaria
Distinguished Scholar, sponsored by Claremont Graduate University,
Claremont, CA, 2003.
§ Global Outsourcing World
Achievement Award,
sponsored by PricewaterhouseCoopers and Michael Corbett & Associates,
2000.
§ Best Case Study Paper at the Seventh European
Conference on Information Systems for Willcocks, L. and Lacity, M., “IT
Outsourcing at Polaris: Risk, Creative Contracting, and Business
Advantage,” Copenhagen,
Denmark,
June 23-25, 1999.
§ Best Research Paper at the Third European Conference
on Information Systems for Willcocks, L., Lacity, M., and Fitzgerald, G.,
“IT Outsourcing in Europe and the USA:
Assessment Issues,” Athens Greece, June 1-3, 1995.
§ Second place in the 1992 ICIS
Doctoral Dissertation competition
§ 1990 ICIS Doctoral Consortium
Recent Media:
§
“Eight Reasons Why
Outsourcing to India Could Hurt Your Business,” by Stephanie Overby, CIO Magazine, October 16, 2007, http://www.cio.com/article/146450/Eight_Reasons_Why_Outsourcing_to_India_Could_Hurt_Your_Business/2
§
“More outsourcing
jobs are now going to Latin America,” by
Tom McGhee, Livemint.com; The Wall Street Journal, July 8, 2007,
available on: http://www.livemint.com/2007/07/08233753/More-outsourcing-jobs-are-now.html
§
“S.
America speaking the language of outsourcing,” by Tom McGhee,
Denver Post, July 7, 2007, available on: http://www.denverpost.com/business/ci_6318754
§
“Outsourcing
Lessons Learned in China”
by Stephanie Overby, CIO Magazine, April
7, 2007, available on http://www.cio.com/article/102402/Outsourcing_Lessons_Learned_in_China
§
“Questions to
Answer Before Recruiting IT Staff,” by Stephanie Overby,”
CIO Magazine, March 19, 2007, available on
http://www.cio.com/article/40992/Questions_to_Answer_Before_Recruiting_IT_Staff
§
“ABC: An
Introduction to IT Recruiting,” CIO Magazine, March 19, 2007,
available on http://www.cio.com/article/40946
§
“Special Report:
Secrets of Offshoring Success,” by Stephanie Overby, CIO Magazine, February 1, 2007
Available online at http://www.cio.com/archive/020107/fea_offshoring.html
§
“Bridging the CMM
Gap” by by Stephanie Overby, CIO
Magazine, February 1, 2007 Available online
http://www.cio.com/article/28493/Bridging_the_CMM_Gap
§
“Scholars explore
motivations of offshore outsourcing” UMSL Magazine, Spring 2006, pp. 8-9..
§
“L'impartition, une nécessite pour devenir le meilleur,” CEFRIO
Perspectives (Canada), Vol 4, 2006, pp. 52-56.
§
“Simple Successful
Outsourcing,” CIO Magazine, October 1, 2005.
§
“Offshore Allies,” CIO
Magazine, November 15, 2005.
§
“Expert Voice: Mary
Lacity on Finding Success Offshore”, CIO Insight, No. 51, March
2005, p. 23
§
“The 12 Step BPO
Supplier Capabilities Model”, HRO Today, May 2005, pp. 20-21.
§
“How Best To Manage
an Offshore Outsourcing Program”, HRO Today, April 2005,
pp,
§
“A Global Source,” St.
Louis Business Journal, July 22, 2005, pp. 26-27.
§
Finding Success
Offshore: An Interview with Mary Lacity, CIO Insight, March 17, 2005, http://www.cioinsight.com/print_article2/0,2533,a=148000,00.asp
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