Management
of Information Systems:
FALL 2016
Dr. Mary C. Lacity
233 Express Scripts Hall
(314) 516-6127 (work)
(314) 516-6827 (fax)
Email:
Mary.Lacity@umsl.edu
Homepage: http://www.umsl.edu/~lacitym
Office Hours: Thursdays: 5:30 pm -6:30 pm (no
appointment needed—just stop in!); other times by appointment
Bulletin
description: This course provides
an overview of the established and contemporary issues related to managing
information systems within organizations. Topics include:
Global
IT spend
Role
of the Chief Information Officer (CIO)
Enterprise
Systems (e.g., ERP, CRM, SCM)
Managing
IT within and across organizations (i.e., IT strategy, governance,
organizational structures, technology acceptance)
Impact of IT on organizational competitiveness and
global economies—if machines do everything, what will people
do?
Managing IT-enabled projects; Project Management;
Change management
Business
Intelligence, Big Data and the Internet of Things
IT
sourcing arrangements (outsourcing, cloud computing)
IT
issues related to security, privacy, intellectual property rights, and ethics
Societal
impacts of IT such as Green IT and Digital Divide
Business
value of emergent technologies (e.g., Blockchain, Robots, Digital Fabrication
(3-D printing), Social Media;)
Dr.
Lacity is
Curators’ Distinguished Professor of Information Systems and an
International Business Fellow at the University of Missouri-St. Louis. She is also a Senior Editor of MIS Quarterly Executive and on the
Editorial Boards for Journal
of Information Technology, MIS
Quarterly Executive, IEEE Transactions on Engineering
Management, Journal of Strategic Information Systems, and Strategic Outsourcing: An
International Journal. She has held visiting positions at the London
School of Economics, Washington University, and Oxford University. She is a Certified Outsourcing Professional ®, Industry Advisor
for the Everest Group, and
Co-editor of the Palgrave Series: Work, Technology, and
Globalization. Her research focuses on the delivery of
business and IT services through global sourcing and automation. She has conducted case studies and
surveys of hundreds of organizations on their outsourcing and management
practices. She has given keynote speeches and executive seminars world-wide and
has served as an expert witness for the US Congress. She was inducted into the IAOP’s
Outsourcing Hall of Fame in 2014, one of only three academics to ever be
inducted. She was the recipient of the 2008 Gateway to Innovation Award
sponsored by the IT Coalition,
Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing
Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and
Associates. She has published 25
books, most recently Service Automation: Robots
and the Future of Work (Brookes Publishing, 2016, UK, co-author Leslie Willcocks) and Nine Keys to World-class Business Process Outsourcing (Bloomsbury
Publishing, London, 2015; co-author Leslie Willcocks). Her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, MIS Quarterly
Executive, IEEE Computer, Communications of the ACM, and many other academic and
practitioner outlets. Before earning her Ph.D. at the University of Houston,
she worked as a consultant for Technology Partners International and as a
systems analyst for Exxon Company, USA.
I have selected the most pertinent readings
for each module, including foundational readings that remain relevant through
time and thought-provoking contemporary readings. Readings are posted on MYGATEWAY. You may
also download readings from the online libraries available to all UMSL
students.
We will also read selected chapters from three books. New and used books (kindle, hard copy,
soft copy) may be purchased from Amazon.
|
Citation |
Required
Reading |
|
Brynjolfsson,
E. and McAfee, A. (2014) The Second
Machine Age, Norton, New York, ISBN
9780393239355 |
Chapters
1 & 2 |
|
Rogers,
E.M. (2006) Diffusion of Innovations, New York, Free Press, fourth or
fifth edition. ISBN:
0743222091 |
Chapters
1 |
|
Tapscott,
D., and Tapscott, A. (2016), Blockchain
Revolution: How the Technology Behind Bitcoin Is Changing Money, Business,
and the World, Penguin Random House, NYC ISBN:
978-1101980132 |
Chapters
1, 2, and 10 |
PERCENT
|
ASSESSMENT |
DUE DATE |
20% |
Exam
I |
Thursday,
September 15 in class |
20% |
Exam
II |
Thursday,
Oct 6 in class |
20% |
Exam
III |
Thursday,
Nov 3 in class |
35% |
Oral
Group Presentation |
See
schedule below |
5% |
Class
Participation |
Required
Attendance Days |
Because the
instructor will raise the student’s lowest exam score by 10 points, the
final average is calculated using the following formula:
Final Grade = (Best Exam Score *.20) + (Second Best Exam
Score *.20) + ((Worst Exam Score + 10) * .2) + (Oral Grade *.35) + Class
Participation
The
conversion from a numeric final average to a course letter grade is strictly
enforced since the grading generosity comes from adding 10 points to the lowest
exam score. The letter grades use the following scale:
92.00 or above |
A |
90.00 to 91.99 |
A- |
88.00 to 89.99 |
B+ |
82.00 to 87.99 |
B |
80.00 to 81.99 |
B- |
78.00 to 79.99 |
C+ |
72.00 to 77.99 |
C |
70.00 to 71.99 |
C- |
Below 70.00 |
F |
Grading Philosophy. Professors do not “give”
grades. Students “earn”
grades. I take grading very seriously. I thoughtfully
grade each assessment item on the assessment sheets. A sub-culture has emerged among some (certainly not all) graduate
students that graduate students are “customers” and that everything
they do should be given an A. Such
a view dilutes the value of your education. I am morally obligated to clearly define
expectations (which I do on a very detailed syllabus), to help you as much as I
can before your exams and oral presentations (which I do for each individual
and group), and to grade the actual performance using the assessment
sheets.
Protesting grades on
these grounds are not effective: ignorance about when something is due (that
never works-read the syllabus for due dates), ignorance of an assessment item
(that never works, everything is posted in Mygateway),
different perception of performance (as an outside and experienced observer, I
am certainly more objective than the student who self-assesses!), personal
problems (must be documented and discussed before
an exam or presentation), all the hard work they did (that’s an input,
not an output), etc.
I must treat and
assess each student the same—fairly and consistently. I cannot make exceptions for some
students. All that said, I have great empathy for college students, having been one
myself for nine years! I care
about your learning. I want to see all students earn high grades!
The exams cover
material from the assigned readings, assigned videos/webinars/Voicethreads, professor’s lectures, and group
presentations. The exam study guides posted in Mygateway
will guide you as you work your way through the modules.
No make-up exams will
be given without prior instructor permission or under extreme documentable
circumstances.
Students will take 3
exams. Exams are NOT
cumulative. The instructor will
raise the student’s lowest exam score by 10 points.
Based on years of experience, students are
much more likely to perform well on exams if students:
A. Set aside 10 to 15 hours a week to work on
a module-put the time slot on your family and work calendars
B. Printed the study guide before working
through a module
C. Closely read required readings and closely
watch webinars and required videos
D. Actively participate in your
learning—answer the study guide questions as you read and watch assigned
materials.
E. Start a study group! A study group is an
effective and pleasant way to reinforce learning.
Students who have
earned As on past exams report that they have followed
A through D/E and studied for the exam for 5 to 10 hours the week prior to the
exam. I suggest you schedule time
each week to read assignments and schedule 5 to 10 hours the week prior to the
exam for studying.
If students have not
done A through D, students find it overwhelming to read all the assignments and
watch all the videos/webinars in the week prior to the exam.
The class will be divided into 8 groups. Each
group is responsible for presenting a 45 to 50 minute presentation to the class. Each
group will be assigned a different IT topic:
Group 1: Organizational uses of social media
Group 2: Green IT
Group
3: Internet of Things
Group
4: IT Security and Privacy
Group 5: Digital
Fabrication (3-D printing)
Group
6: Digital Divide
Group
7: IT Entrepreneurs
Group
8: The Rise of the Robots
PRESENTATION
TIMING: The entire presentation should be between 45 and 50 minutes
Each group should spend their time in
approximately the following way: (Again, some topics lend themselves to a
slightly different format, so be sure to look at my links to your topic.)
Overview of the
topic. Provide general statistics about your
topic; why is your topic important to general managers? How much money do
companies spend on your topic? What are the promised benefits of this topic if
properly managed? What are the
potential pitfalls if mis-managed? What will we learn
from your presentation? If you cite surveys, YOU MUST TELL US ABOUT THE SAMPLE
in terms of size of organizations that participated (such as Fortune 500),
geographic dispersion (such as U.S. or global), sample size, and date of data
collection. You'll be surprised how
surveys report very different figures because of sample diversity. (~10
minutes)
Real–world examples: Explain your topic
with rich examples based on your primary and secondary sources. (For organizational uses of social
media, “examples” might include examples of how specific companies
engage customers in social media sites; for Green IT group,
“examples” may include how specific organizations dispose of
e-waste, or specific company’s Green IT polices
and practices.) Why did you select these examples? How are they representative of the lessons
you are trying to demonstrate? (~20 minutes)
Generalizations/Lessons Learned/Best
Practices:
Do a cross-case comparison of similarities and differences among the examples.
Extract a set of lessons or best practices for the general manager; tie these
lessons back to the examples. (~5
minutes)
Audience Activity. Each group should
only plan 35 to 40 minutes of content to allow 5 to 10 minutes of audience
interaction. In the past, students have done
very creative things for audience participation including “Name that
Entrepreneur”, a short Jeopardy game, a short survey, Taboo game, stand
up sit down, etc. Groups normally
reward participation with small prizes like candy. (~5 to 10 minutes)
On the day of your presentation, please provide a STAPLED, hardcopy set of slides for
your instructor. Please print only 2 slides per page.
Please load your final power point slides in GROUP X Group Pages under
FILE EXCHANGE.
Group |
Oral
Presentation File Name File names are case sensitive |
SocialMediaFall16.pptx |
|
Group 2: Green IT |
GreenITFall16.pptx |
Group 3: Internet of Things |
IoTFall2016.pptx |
Group 4: IT Security and Privacy |
SecurityFall16.pptx |
Group 5: Digital Fabrication (3-D printing) |
3DFall16.pptx |
Group 6: Digital Divide |
DigitalDivideFall16.pptx |
Group 7: IT Entrepreneurs |
EntrepreneurFall16.pptx |
Group 8: The Rise of the Robots |
RobotsFall16.pptx |
I
am very happy to work with groups on their specific topic. I strongly
suggest that I meet with your groups several times. At
a MINIMUM, I want to review your power point slides at least a week before your
presentation.
Oral presentations
are graded as a group grade rather than as individual grades. Oral group presentations will be graded
using the following form: oral group grade form
Individuals in a
group never contribute the exact equal amounts of time, content, and value.
This often leads to some people feeling they worked more than others, and some
people feeling left out. Usually a leader emerges, one who will hopefully help
find the gifts of each individual. Unfortunately, I cannot effectively
intervene in these matters and I rely on you as adults to ensure that all
members of your group meaningfully contribute to the data gathering,
interviewing, analysis, slide design, and presenting the final project.
All group members will receive the same grade
for the oral presentation, provided that all members agree that each individual
made a significant contribution. If a group member has not meaningfully or
fully participated, I will assume that group member was legitimately distracted
by other life issues such as illness or heavy work travel. I do expect that
members who do not fully participate show their integrity by willingly reducing their percentage of contribution.
It is no shame to not fully participate because of legitimate reasons. It is unethical to ask other group
members to falsely report contribution percentages.
In order to provide some accountability,
albeit imperfect, I will ask that each group fill in the following form and
each group member must sign it. This form is due on the day of presentation.
Please print, fill
in, and have every member sign a copy of: group contribution form .
Attendance is
required on three exam days, required group project work days, and ALL group
project presentations.
Attendance will be
taken at the start of each scheduled class on REQUIRED attendance days.
Students must attend
all group presentation or students will be required to write 250 word essays on
each missed presentation. The essay questions are: "Why is the topic
important to general managers? What are the promised benefits of this topic,
the potential pitfalls, and overall lessons you learned from the presentation?" Essays are due Dec 12 by 8:00 am. If essays are not turned in, the student
will receive a delayed grade in the course.
If a student misses a
class, he or she is responsible for the material covered.
Date |
Topic/ Agenda |
Read or
Watch |
Learning Objectives |
Attendance
Required? |
1. Thursday,
Aug 25
|
Course Overview |
Read:
Lacity (2016), “Why General Managers Need to Actively
Participate in Information Technology Decisions” Watch Voicethreads posted in MyGateway
under course overview folder |
Understand: ·Why general managers
need to participate in IT governance ·IT spend-world,
country, firm ·IT-enabled
competitive advantage, business process excellence, and cost containment |
Yes |
2. Thursday September 1
|
Assign Students to Group Projects |
Review syllabus
links to group project topic descriptions before class |
Understand: · How group projects
will be graded · How to find academic
references · How to stay on track |
Yes |
2. Week of Thursday,
September 1
|
IT Governance |
Read: Kappelman, L., McLean, E., Johnson, V. and Torres, R. (2016), “The 2015 SIM
IT Issues and Trends Study,” MIS
Quarterly Executive, 15(1), 55-83. Watch Voicethreads posted in MyGateway under IT Governance
folder Watch assigned
videos
on ERP, CRM, and Cloud |
Understand: ·
Understand
IT departments (structure, role of CIO) ·
Understand services performed by IT
departments ·
Understand IT governance |
Do the IT Governance and IT
Technology and Management Trends modules on your own |
IT Technology and Management Trends |
Watch Voicethreads posted in MyGateway under Technology and
Management Trends folder Read: Gartner Identifies the Top 10 Strategic Technology
Trends for 2016: http://www.gartner.com/newsroom/id/3143521 Watch Video: Gartner 2016 top ten trends: |
Understand: ·
Current
IT management trends ·
Current
IT technology trends |
||
3. Week of Thursday,
September 8
|
Effects
of IT on organizational
competitiveness and global economies |
Read: Brynjolfsson, E. and McAfee, A. The Second Machine Age, 2014, Norton,
New York .Chapters 1 &2. Watch Videos: TED
talks by the authors: Andrew McAfee at TED: What will future jobs look
like? Erik Brynjolfsson at TED: The key to growth? Race
with the machines TEDtalks available at you-tube and also at |
Understand: ·
First
and second machine age ·
How
have the bounds of technological capabilities changed from 2009 to 2014? ·
What
will technology’s capabilities likely be in the future? ·
What
does the Second Machine Age imply for the nature of work and global economic
prosperity? |
NO; Meet with groups and do the module on your own;
|
4. Thursday,
September 15
|
In-class EXAM I |
YES |
||
5. Week of September 22
|
Organizational Acceptance of Information
Technologies |
Read: Rogers, E.M.
(2006), Diffusion of Innovations, New York, Free Press, fourth or
fifth edition. Read Chapter 1. Watch & listen:
Webinar Adoption of Innovations
I Read: Gartner hype cycle: http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp Read:
Christensen, C., Raynor, M., and McDonald, R.
(2015), “Disruptive Innovations,” Harvard Business Review, 93(12): 45-53. Watch 3 videos: Professor Rosemann’s overview of
Roger’s theory: https://www.youtube.com/watch?v=kxVeLlTEgtU Christensen’s
Disruptive Innovation: https://www.youtube.com/watch?v=mbPiAzzGap0 https://www.youtube.com/watch?v=Cu6J6taqOSg Watch webinars/Voicethreads posted in MyGateway under Organizational
Acceptance of Information Technologies folder |
Understand:
·
Roger’s Adoption Curve ·
Rogers’ Theory on Determinants of Individual
Adoption ·
Roger’s Theory on Determinants of
Organizational Adoption ·
Consequences of innovations ·
Innovation Research biases ·
Gartner Hype Cycle phases ·
Christensen’s theory of disruptive
innovation |
NO; Meet with groups and do the module on your own
|
6. Week of Thursday Sept 29
|
Management of
Large Scale IT-enabled Business Projects |
Read: short except on Project
Management from Lacity, M. (editor), (2008), Major Currents in Information
Systems: The Management of Information Systems, Volume 4 (series editors:
Willcocks, L., and Lee, A.), Sage, London. Read Lynch Standish Group
2015 Chaos Report Read: Nelson,
R., (2007), "IT Project Management: Infamous Failure, Classic Mistakes,
and Best Practices," MISQE, Vol. 6, 2, pp. 67-78. Read: Nelson,
R. (2014), “IT Project Estimation: Contemporary Practices and
Management Guidelines,”MISQE, Vol. 13,
1, pp. 15-30. Watch Webinars |
Understand: · Waterfall vs. Agile methods · Statistics/measures on project
success rates · Reasons projects fail · Project management best
practices · Change management objectives and
practices |
NO; Meet with groups and do the module on your own
|
7. Thursday Oct 6
|
In Class Exam II |
Yes
|
||
8. Week of Thursday Oct 13
|
IT Sourcing |
Read: Lacity, M. and Willcocks, L. (2013), “Sourcing
of Information Technology Services,” The Computing Handbook Set,
Information Systems and Information Technology (Volume II)(Heikki
Topi, ed.), Article 60. Watch webinars posted in MyGateway under IT Sourcing folder |
Understand: · IT Sourcing decisions(options, locations,
other) · determinants of IT sourcing decisions · outsourcing success rates · determinants of ITO outcomes · enduring ITO challenges |
NO; Meet with groups and do the module on your own |
Cloud Services |
Read: Loebbecke, C., Thomas, B., and Ulrich, T.,
“Assessing Cloud Readiness at Continental AG,” MIS Quarterly
Executive, (11)1: 11-23. Read: Lacity, M., and Reynolds, P. (2014), “Cloud
Services Practices for Small and Medium-sized Enterprises,” MIS
Quarterly Executive, Vol. 13, 1, pp. 31-44. Watch webinars posted in MyGateway Cloud Services folder |
Understand: ·
Cloud basics · What value do clients seek from cloud
services? · What practices ensure success? · Is cloud services is becoming the
“great equalizer” between large and small-sized firms? |
NO; Meet with groups and do the module on your own |
|
9. Week of Thursday Oct 20
|
Blockchain |
Read Chapters 1, 2, 10: Tapscott, D., and Tapscott, A. (2016),
Blockchain Revolution: How the Technology Behind Bitcoin Is Changing Money,
Business, and the World, Penguin Random House, NY Watch video: The real value of bitcoin and crypto currency
technology - The Blockchain explained Watch webinars posted in MyGateway under Blockchain folder |
Understand that Blockchain is the underlying
protocol that enables the first cryptocurrency, Bitcoin. Understand Bitcoin and Blockchain so you can
ponder the more provocative idea of applying Blockchain to transform or disrupt
business models in other industries. |
NO; Meet
with groups and do the module on your own |
10. Thursday Oct 27
|
WORK WITH GROUPS ON
PRESENTATIONS |
Professor to review slides for groups 1 and 2 during class |
YES |
|
11. Thursday Nov 3
|
EXAM III in Class |
YES |
||
12. Thursday Nov 10
|
Group
1: Organizational uses of social media Group
2: Green IT |
Professor to review slides for Group 3 from 5:45 to 6:15 Group 4 from 6:15 to 6:45 |
YES |
|
13. Thursday Nov 17
|
Group 3: Internet of Things Group 4: IT Security and Privacy |
Professor to review slides for Group 5 from 5:45 to 6:15 Group 6 from 6:15 to 6:45 |
YES |
|
Thursday
Nov 24
|
Fall Break
(Thanksgiving Holiday) University Closed |
|||
14. Thursday Dec 1
|
Group
5: 3-D printing Group
6: Digital Divide |
Professor to review slides for Group 7 from 5:45 to 6:15 Group 8 from 6:15 to 6:45 |
YES |
|
15. Thursday Dec 8
|
Group 7: IT Entrepreneurs Group 8: The Rise of the Robots |
YES |