Management
of Information Systems:
SPRING 2016
Dr. Mary C.
Lacity
233 Express Scripts Hall
(314) 516-6127 (work)
(314) 516-6827 (fax)
Email:
Mary.Lacity@umsl.edu
Homepage: http://www.umsl.edu/~lacitym
Office Hours: Thursdays: 5:30 pm -6:30 pm (no
appointment needed—just stop in!); other times by appointment
Bulletin
description: This course provides
an overview of the established and contemporary issues related to managing
information systems within organizations. Topics include:
Global
IT spend
Role
of the Chief Information Officer (CIO)
IT-enabled
business processes (e.g., ERP, CRM, SCM)
Managing
IT within and across organizations (i.e., IT strategy, governance,
organizational structures, technology acceptance)
Impact of IT on organizational competitiveness and
global economies—if machines do everything, what will people
do?
Managing IT-enabled projects; Systems analysis and
design; Change management
Business
Intelligence and Big Data
IT
sourcing arrangements (outsourcing, cloud computing)
IT
issues related to security, privacy, intellectual property rights, and ethics
Societal
impacts of IT such as Green IT and Digital Divide
E-business
technologies (HTML)
Business
value of emergent technologies (e.g., RFID, Internet of Things, Social Media;
Natural language programs, GPS driven cars, machine learning)
Dr. Mary
Lacity is
Curators’ Professor of Information Systems and an International Business Fellow
at the University of Missouri-St. Louis. She is also a Senior Editor of MIS Quarterly Executive and on the
Editorial Boards for Journal
of Information Technology, MIS
Quarterly Executive, IEEE Transactions on Engineering
Management, Journal of Strategic Information Systems, and Strategic Outsourcing: An
International Journal. She has held visiting positions at the London
School of Economics, Washington University, and Oxford University. She is a Certified Outsourcing Professional ®, Industry Advisor
for the Outsourcing Angels and the Everest Group, and
Co-editor of the Palgrave Series: Work, Technology, and
Globalization. Her research focuses on the delivery of
business and IT services through global sourcing and automation. She has conducted case studies and
surveys of hundreds of organizations on their outsourcing and management
practices. She has given executive seminars world-wide and has served as an
expert witness for the US Congress. She
was inducted into the IAOP’s Outsourcing Hall of Fame in 2014, one of
only three academics to ever be inducted. She was the recipient of the 2008
Gateway to Innovation Award sponsored by the
IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing
Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and
Associates. She has published 24
books, most recently Service Automation:
Robots and the Future of Work (Brooks Publishing, 2016, UK, co-author Leslie Willcocks) Nine Keys to World-class Business Process Outsourcing (Bloomsbury
Publishing, London, 2015; co-author Leslie Willcocks), and The Rise
of Legal Services Outsourcing (Bloomsbury
Publishing, London, 2014; co-authors Leslie Willcocks and Andrew Burgess). Her
publications have appeared in the Harvard
Business Review, Sloan
Management Review, MIS
Quarterly, MIS Quarterly Executive, IEEE Computer, Communications of the ACM, and many other academic and
practitioner outlets. She was Program Co-chair for ICIS 2010. Before earning her Ph.D. at the
University of Houston, she worked as a consultant for Technology Partners
International and as a systems analyst for Exxon Company, USA
I have tried to select the highest quality
readings.
We will also read selected chapters from two books. Check Google Books, as sometimes the
first two chapters can be read online for free. New and used books may also be purchased
from Amazon.
|
Citation |
Required
Reading |
|
Brynjolfsson,
E. and McAfee, A. The Second Machine Age, 2014, Norton, New York, ISBN
9780393239355 |
Chapters
1 & 2 |
|
Rogers,
E.M., Diffusion of Innovations, New York, Free Press, 2006, fourth or
fifth edition. ISBN:
0743222091 |
Chapters
1 |
You will need access to an HTML guide. Choose
any HTML guide that includes HTML
Extended Color Names and HTML Tag References. If you do not wish to buy an HTML
reference book, you may find all the HTML help you need online:
Use this for extended
codes: http://immigration-usa.com/html_colors.html
http://www.htmldog.com/reference/htmltags/
PERCENT
|
REQUIREMENT |
DUE DATE |
10% |
Web
Page Assignment |
February 8; Monday, 8:00 am 10
points are deducted for each day the assignment is late. First 10 points deducted at 8:01am of
due date. |
20% |
Exam
I |
Thursday,
February 18 in class |
20% |
Exam
II |
Thursday,
March 17 in class |
30% |
Oral
Group Presentation |
See
schedule below |
20% |
Exam
III |
Thursday May 5 in class |
Because students may
drop an exam, the final average is calculated using the following formula:
(Web grade *.10) + (Best
Exam Score *.20) + (Second Best Exam Score *.2) + (Oral Grade *.30)
.80
Students will take 3
exams, but may drop the lowest exam score.
If students are satisfied with their first two exams, they do not have
to sit for the third exam provided they attended all the student oral
presentations or write 250 word essays on each missed presentation. The
essay questions are: "Why is the topic important to general managers? What
are the promised benefits of this topic, the potential pitfalls, and overall
lessons you learned from the presentation?"
The instructor will
email a tentative grade after all of the oral group presentations have been graded. The student may accept the tentative
grade as the final grade, or may elect to sit for the third exam.
The exams will cover
material from the assigned readings, assigned videos/webinars,
professor’s lectures, group presentations, handouts, and assignments. Exams are NOT cumulative. No
make up exams will be given without prior instructor permission or under
extreme documentable circumstances.
Based on years of experience, students are
much more likely to perform well on exams if students:
A. Closely read required readings
B. Closely watch webinars and required videos
C. Actively participate in your
learning—take notes, ask questions if you have any, engage in discussions
with your group members
D. Reviewed the Study Guide
If student have done
A through D, studying for the exam is much easier because students may
primarily study from the slides and briefly review readings. Students who have earned As on past exams report that they have followed A through D
and studied for the exam for 5 to 10 hours the week prior to the exam. I suggest you schedule time each week to
read assignments and schedule 5 to 10 hours the week prior to the exam for
studying.
If students have not
done A through D, students find it overwhelming to read all the assignments and
watch all the webinars in the week prior to the exam.
The first assignment
in IS 5800 is to create a personal web page following a standard format. In addition to providing a context for
learning HTML, these pages help me and other students get to know one another.
Students will be responsible for building their own web pages. While the
technical skills will be taught during the class sessions, the assignment
allows for personal creativity. Most students find this exercise fun and
worthwhile.
Web page assignment
Standard Home Page
http://www.umsl.edu/~lacitym/mis480a.htm
The class will be divided into 8 groups. Each
group is responsible for presenting a 45 to 50 minute presentation to the
class. Each group will be assigned a different IT topic:
Group 2: Emerging Technologies: RFID
Group 3: Green IT
Group
4: Emerging Technologies: Internet of Things
Group
5: IT Security and Privacy
Group
6: Emerging Technologies: organizational uses of social media
Group 7: Digital
Divide
Group
8: IT Entrepreneurs
PRESENTATION
TIMING: The entire presentation should be between 45 and 50 minutes
Each group should spend their time in
approximately the following way: (Again, some topics lend themselves to a
slightly different format, so be sure to look at my links to your topic.)
Overview of the topic. Provide general
statistics about your topic; why is your topic important to general managers?
How much money do companies spend on your topic? What are the promised benefits
of this topic if properly managed?
What are the potential pitfalls if mis-managed? What will we learn
from your presentation? If you cite surveys, YOU MUST TELL US ABOUT THE SAMPLE
in terms of size of organizations that participated (such as Fortune 500),
geographic dispersion (such as U.S. or global), sample size, and date of data
collection. You'll be surprised how
surveys report very different figures because of sample diversity. (~10
minutes)
Real–world examples: Explain your topic
with rich examples based on your primary and secondary sources. (For the CIO group,
“examples” would be stories of actual CIOs. For organizational uses of social media,
“examples” might include examples of how specific companies engage
customers in social media sites; for RFID group, “examples” may
include how RFID is used in medicine, or business, etc.) Why did you select these examples? How are they representative of the
lessons you are trying to demonstrate? (~20 minutes)
Generalizations/Lessons Learned/Best
Practices:
Do a cross-case comparison of similarities and differences among the examples.
Extract a set of lessons or best practices for the general manager; tie these
lessons back to the examples. (~5
minutes)
Audience Activity. Each group should
only plan 35 to 40 minutes of content to allow 5 to 10 minutes of audience
interaction. In the past, students have done
very creative things for audience participation including “Name that
Entrepreneur”, a short Jeopardy game, a short survey, Taboo game, stand
up sit down, etc. Groups normally
reward participation with small prizes like candy. (~5 to 10 minutes)
On the day of your presentation, please provide a STAPLED, hardcopy set of slides for
your instructor. Please print only 2 slides per page.
Please load your final power point slides in GROUP X Group Pages under
FILE EXCHANGE.
Group |
Oral
Presentation File Name File names are case sensitive |
CioSpring16.pptx |
|
Group 2: Emerging Technologies: RFID |
RfidSpring16.pptx |
Group 3: Green IT |
GreenSpring16.pptx |
Group 4: Emerging Technologies: Internet of
Things |
InternetSpring16.pptx |
Group 5: IT
Security and Privacy |
SecureSpring16.pptx |
Group 6: Emerging
Technologies: Organizational uses of social media |
SocialSpring16.pptx |
Group 7: Digital Divide |
DigitalDivide16.pptx |
Group 8: IT
Entrepreneurs |
EntreSpring16.pptx |
I
am very happy to work with groups on their specific topic. I strongly
suggest that I meet with your groups several times. At
a MINIMUM, I want to review your power point slides at least a week before your
presentation.
Oral presentations
are graded as a group grade rather than as individual grades. Oral group presentations will be graded
using the following form: oral group grade form
Individuals in a
group never contribute the exact equal amounts of time, content, and value.
This often leads to some people feeling they worked more than others, and some
people feeling left out. Usually a leader emerges, one who will hopefully help
find the gifts of each individual. Unfortunately, I cannot effectively
intervene in these matters, and rely on you as adults to ensure that all
members of your group meaningfully contribute to the data gathering,
interviewing, analysis, slide design, and presenting the final project.
All group members will receive the same grade
for the oral presentation, provided that all members agree that each individual
made a significant contribution. If a group member has not meaningfully or
fully participated, I will assume that group member was legitimately distracted
by other life issues such as illness or heavy work travel. I do expect that
members who do not fully participate show their integrity by willingly reducing their percentage of contribution.
It is no shame to not fully participate because of legitimate reasons. It is a great shame to expect other
group members to falsely report contribution percentages.
In order to provide some accountability,
albeit imperfect, I will ask that each group fill in the following form and
each group member must sign it. This form is due on the day of presentation.
Please print, fill
in, and have every member sign a copy of: group contribution form .
The letter grades use
the following scale:
92.00 or above |
A |
90.00 to 91.99 |
A- |
88.00 to 89.99 |
B+ |
82.00 to 87.99 |
B |
80.00 to 81.99 |
B- |
78.00 to 79.99 |
C+ |
72.00 to 77.99 |
C |
70.00 to 71.99 |
C- |
Below 70.00 |
F |
Grading Philosophy. Professors do not “give”
grades. Students “earn”
grades. I take grading very seriously. I thoughtfully
grade each assessment item on the assessment sheets. A sub-culture has emerged among some (certainly not all) graduate
students that graduate students are “customers” and that everything
they do should be given an A. Such
a view dilutes the value of your education. I am morally obligated to clearly define
expectations (which I do on a very detailed syllabus), to help you as much as I
can before your exams and oral presentations (which I do for each individual
and group), and to grade the actual performance using the assessment
sheets.
Protesting grades on
these grounds are not effective: ignorance about when something is due (that
never works-read the syllabus for due dates), ignorance of an assessment item
(that never works), different perception of performance (as an outside and
experienced observer, I am certainly more objective than the student who
self-assesses!), personal problems (must be documented and discussed before an exam or presentation), all the
hard work they did (that’s an input, not an output), etc.
I must treat and
assess each student the same—fairly and consistently. I cannot make exceptions for some
students. All that said, I have
great empathy for college students, having been one myself for nine years! I care about your learning. No one
would be happier than I to see all students earn
high grades!
Attendance is
required on two exam days, group project work days, and ALL group project
presentations.
Attendance will be
taken at the start of each scheduled class on REQUIRED attendance days.
Students must attend
all group presentation or students will be required to write 250 word essays on
each missed presentation. The essay questions are: "Why is the topic
important to general managers? What are the promised benefits of this topic,
the potential pitfalls, and overall lessons you learned from the
presentation?"
If a student misses a
class, he or she is responsible for the material covered.
Date |
Topic/ Agenda |
Read or
Watch |
Learning Objectives |
Attendance
Required? |
Thursday,
January 21
|
Course Overview; Assign
Oral Group Projects |
Read:
Why General Managers Need to Actively Participate in Information
Technology Decisions Watch webinars: 5800CourseOverviewPARTA.m4v
5800CourseOverviewPARTB.m4v 5800CourseOverviewPARTC.m4v |
Understand: ·Why general
managers need to participate in IT governance ·IT spend-world,
country, firm ·IT-enabled
competitive advantage, business process excellence, and cost containment |
Yes |
Thursday,
January 28 |
Building
Web Pages |
Do: Please print a copy of
web pages associated with WWW assignment & instructions prior to class. |
Able to develop and
deploy: · Basic html · Web pages file
management |
Yes |
Thursday,
February 4
|
Complete
webpages |
If
your webpages are completed by class, I will grade them at the start of class
and allow you to fix any errors.
For students who need more assistance, I will find help for each of
you; Also, exam review |
Yes |
|
Week of
Thursday,
February 4
|
IT Technology and Management Trends |
Read: Kappelman, L., McLean, E., Johnson, V., and
Gerhart, N. (2014), The 2014 SIM IT Key Issues and Trends Study, MISQ Executive, Vol. 13, 4, pp.
237-263. Read: Androile, S. (2012), “Seven
Indisputable Technology Trends That Will Define 2015,” Communications of the AIS, Vol. 30, 1,
Article 4. Watch Webinars: ITManagementTrendsPARTA.m4v
ITManagementTrendsPARTB.m4v ITManagementTrendsPARTC.m4v ITManagementTrendsPARTD.m4v |
Understand: · IT services
performed by IT departments · Practices for
managing IT commodities · Practices for
managing IT differentiators · Governance
practices for Different Types of IT · IT management
concerns · IT technology
trends |
Do readings and listen to webinars on your own; |
Week of
Thursday,
February 11
|
Effects
of IT on organizational
competitiveness and global economies |
Read: Brynjolfsson, E. and McAfee, A. The Second Machine Age, 2014, Norton,
New York .Chapters 1 &2. Watch: TED talks by
the authors: Andrew McAfee at TED: What will future jobs look
like? Erik Brynjolfsson at TED: The key to growth? Race
with the machines TEDtalks available at you-tube and also at |
Understand: ·
First and second machine age ·
How have the bounds of technological capabilities
changed from 2009 to 2014? What will technology’s capabilities likely
be in the future? ·
What does the Second Machine Age imply for the nature of
work and global economic prosperity? |
NO CLASS; Meet with groups on your own; Read chapters and Watch videos by the authors;
|
Thursday,
February
18
|
In-class EXAM I |
|
|
You must take 2 out
of 3 exams |
Week of
Thursday February
25 |
Management
of Large Scale IT-enabled Business Projects |
Read: short except on
Project Management from Lacity, M. (editor), (2008), Major Currents in Information Systems: The Management of Information
Systems, Volume 4 (series editors: Willcocks, L., and Lee, A.), Sage,
London. Read: Nelson, R., (2007),
"IT Project Management: Infamous Failure, Classic Mistakes, and Best
Practices," MISQE, Vol. 6, 2, pp. 67-78. Read: Nelson, R. (2014),
“IT Project Estimation: Contemporary Practices and Management Guidelines,”
MISQE, Vol. 13, 1, pp. 15-30. Watch Webinars: ProjectManagementPartA.m4v ProjectManagementA
Supplement ProjectManagementPartB.m4v ProjectManagementPartC.m4v
ProjectManagementPartD.m4v Watch You-tube
videos on Project failures |
Understand: ·
Waterfall vs. Agile methods ·
Systems Analysis and Design tools, diagrams &
approaches ·
Statistics on project success rates ·
Project management best practices ·
Change management objectives and practices |
CLASS OPTIONAL:
Professor will go over Exam I results; Meet with groups in class; Read and Watch
Webinars on your own |
Week of
Thursday
March 3
|
Organizational Acceptance of Information
Technologies |
Read the readings and listen to the two webinar lectures
on your
own: Read: Rogers, E.M.
(2006), Diffusion of Innovations, New York, Free Press, fourth or
fifth edition. Read Chapter 1. Watch & listen:
Webinar Adoption of Innovations
I Read:
Swanson, B. (2012), “The
Manager’s Guide to IT Innovation Waves,” Sloan Management Review, Vol. 53, 2, pp. 75-83. Watch & listen:
Webinar Adoption of Innovations
II |
Understand:
·
Determinants of Individual
Adoption ·
Determinants of
Organizational Adoption ·
Consequences of innovations ·
Swanson Wave Model ·
Innovation Research biases |
NO CLASS; Meet with groups on your own; Read chapters and Watch webinars on your own;
|
Thursday, March 10 |
IT Sourcing &
Cloud Services |
Read: Lacity, M. and
Willcocks, L. (2013), “Sourcing of Information Technology
Services,” The Computing Handbook
Set, Information Systems and Information Technology (Volume II)(Heikki Topi, ed.), Article 60. Read: Loebbecke, C.,
Thomas, B., and Ulrich, T., “Assessing Cloud Readiness at Continental
AG,” MIS Quarterly Executive,
(11)1: 11-23. Read: Lacity, M., and Reynolds,
P. (2014), “Cloud Services Practices for Small and Medium-sized
Enterprises,” MIS Quarterly
Executive, Vol. 13, 1, pp. 31-44. Watch
Webinars: ITsourcingPARTA.m4v
ITsourcingPARTB.m4v ITsourcingPARTC.m4v |
Understand: · What value do
clients seek from outsourcing and cloud services? · What practices
ensure success? · Is cloud services
is becoming the “great equalizer” between large and small-sized
firms? |
Yes, COME TO CLASS TO WORK ON GROUP PROJECTS
WITH PROFESSOR; Do IT Sourcing & Cloud Services Module on your own |
Thursday
March 17
|
In-class EXAM II |
|
|
You must take 2 out
of 3 exams |
Thursday,
March 24 |
WORK WITH GROUPS ON GROUP PRESENTATION;
Attendance REQUIRED |
Professor to review slides for groups 1 and 2 during
class |
|
YES; GROUP PROJECT WORK DAY |
Thursday,
April 7
|
Group
1: The role of the CIO Group
2: RFID |
Professor to review slides for groups 3 and 4 before
class |
|
YES |
Thursday,
April 14 |
Group 3: Green IT Group
4: Internet of Things |
Professor to review slides for groups 5 and 6 before or
after class |
|
YES |
Thursday,
April 21
|
Group
5: IT Security and Privacy Group
6: Organizational uses of Social Media |
Professor to review slides for groups 7 and 8 before or
after class |
|
YES |
Thursday,
April 28
|
Group 7: Digital
Divide Group
8: IT Entrepreneurs |
|
|
YES |
Thursday
May 5
|
Exam
III |
See Instructions
Above |
|
You must take 2 out
of 3 exams |