MARY CECELIA LACITY
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University of Missouri-St. Louis phone:
314-516-6127 email:
Mary.Lacity@umsl.edu |
Education:
Ph.D. in Business
Administration,
Conferred June, 1992
Major: Management Information Systems
Minor: Quantitative Management Science
Dissertation: An Interpretive Investigation of the Information Systems
Outsourcing Phenomenon
B.S. in Business
Administration,
Conferred May, 1985
Major: Quantitative Business Analysis
Minor: Economics
Work Experience:
Professor of IS, University of Missouri-St. Louis,
2004-present
Associate Professor of MIS, University of Missouri-St. Louis,
1998-2003
Research Affiliate,
Doctoral Thesis Faculty Advisor, Washington University, 2003 -
Assistant Professor of MIS,
University of Missouri-St. Louis, 1992-1997
Director, Missouri-London Program,
Imperial College, London, January - April, 1996
Visiting Research Fellow, Templeton
College, Oxford University, England, 1994
Consultant, Technology Partners International,
Summer, 1991
Researcher, Information Systems
Research Center (ISRC), University of Houston, 1987-1991.
Systems Analyst, Exxon Company
Books Published:
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Forthcoming in 2009: Lacity, M., and Willcocks, L., Information Systems and Outsourcing:
Studies in Theory and Practice, |
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Forthcoming in 2009: Willcocks, L., and
Lacity, M. (editors). Sage Series on
Research Studies in Information Technology Outsourcing:
Perspectives, Practices and Globalization:
Volume I: Making IT Outsourcing Decisions
Volume II: Managing Outsourcing Relationships,
Volume III: Global Outsourcing
Issues and Trends |
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Lacity, M. and Rottman, J. (2008), Offshore Outsourcing of IT Work, |
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Lacity, M. (editor), (2008), Major Currents in Information Systems: The
Management of Information Systems, Volume 4 in the six volume series
(series editors: Willcocks, L., and Lee, A.), Sage, |
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Willcocks, L., and Lacity, M. (2006), Global
Sourcing of Business and IT Services, Palgrave, United Kingdom. |
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Kern, T., Lacity, M. and Willcocks, L.
(2002), Netsourcing: Renting Business Applications and Services Over a
Network, |
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Lacity, M. and Willcocks, L. (2001), Global
Information Technology Outsourcing: Search for Business Advantage, Wiley,
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Willcocks, L., and Lacity, M., (editors),
(1997) Strategic Sourcing of Information Systems: Perspectives and
Practices, Wiley, |
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Lacity, M., and Hirschheim, R. (1995), Beyond
the Information Systems Bandwagon: The Insourcing Response Wiley, |
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Lacity, M., and Hirschheim, R. (1993), Information
Systems Outsourcing: Myths, Metaphors and Realities, Wiley, |
Journal Publications:
Lacity, M., and Fox, J. (2008), “Creating Global Shared Services: Lessons
from Reuters,” MIS Quarterly Executive,
Vol. 7, 1, pp. 17-32.
Lacity, M., and Rottman, J. (2008),
“The Impact of Offshore Outsourcing on Client Project Managers,” IEEE Computer, Vol. 41, 1, pp. 100-102.
Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2008), “Turnover
Intentions of Indian IS Professionals,” Information
Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2,
pp. 225-241.
Rottman, J., and Lacity, M. (2008), “A US Client’s Learning from
Outsourcing IT Work Offshore,” Information
Systems Frontiers, Special Issue on Outsourcing of IT Services, Vol. 10, 2,
pp. 259-275.
Lacity, M., Willcocks, L., and
Rottman, J. (2008), “Global Outsourcing of Back Office
Services: Lessons, Trends and Enduring Challenges,” Strategic Outsourcing: An
International Journal, Vol. 1, 1, pp. 13-34.
Rottman, J., and
Lacity, M. (2006), "Proven Practices for Effectively Offshoring IT
Work," Sloan Management Review, Vol. 47, 3, pp. 56-63.
Zwieg, P., Kaiser, K. M., Beath, C., Bullen, C., Gallagher, K., Goles,
T., Howland, J., Simon, J. Abbott, P., Abraham, T., Carmel
Jeyaraj, A.,
Rottman, J., and Lacity, M. (2006), “A Review
of the Predictors, Linkages, and Biases in IT Innovation Adoption Research,” Journal of Information Technology, Vol.
21, 1, pp. 1-23.
Feeny, D.,
Lacity, M., and Willcocks, L. (2005), "Taking the Measure of Outsourcing
Providers," Sloan Management Review, Vol. 46, 3, pp. 41-48.
Rottman, J., and
Lacity, M. (2004), "Twenty Practices for Offshore Sourcing," MIS
Quarterly Executive, Vol. 3, 3, pp. 117-130.
Willcocks, L.,
Hindle, J., Feeny, D., and Lacity, M. (2004), "Information Technology and
Business Process Outsourcing: The Knowledge Potential," Journal of
Information Systems Management, Vol. 21, 3, pp. 7-15. REPRINTED IN IT Management Select, Winter, Vol. 11, 4, 2005, pp. 75-83.
Lacity, M.,
Feeny, D., and Willcocks, L. (2004), “Commercializing the Back Office at Lloyds
of London
Lacity, M., Feeny, D., and Willcocks, L. (2003), "Transforming a
back-office function: Lessons from BAE Systems' Experience With an Enterprise
Partnership," MIS Quarterly
Executive, Vol, 2, 2, pp.86-103.
Lacity, M., and Willcocks, L.
(2003), "Information Technology Sourcing Reflections," Wirtschaftsinformatik, Special Issue on Outsourcing,
Vol. 45, 2, pp. 115-125.
Hindle, J., Willcocks, L., Feeny,
D., and Lacity, M. (2003), "Value-Added Outsourcing at Lloyd's and BAE
Systems," Knowledge Management Review, Vol. 6, 4, pp. 28-31.
Lacity, M. (2002), "Global
Information Technology Sourcing: More Than a Decade of Learning," IEEE
Computer, Vol. 35, 8, pp. 26-33.
Kern, T., Willcocks, L., and Lacity,
M. (2002), "Application Service Provision: Risk Assessment and Risk
Mitigation," MIS Quarterly Executive, Vol. 1, 2, pp.113-126.
Lacity, M., and Willcocks, L.
(2000), "Survey of IT Outsourcing Experiences in US and UK
Organizations," Journal of Global Information Management, Vol.8, 2,
pp. 5-23.
Hirschheim, R., and Lacity, M.
(2000), "Information Technology Insourcing: Myths and Realities", Communications
of the ACM, Vol. 43, 2, pp. 99-108.
Willcocks, L., Lacity, M. and Kern,
T. (1999), "Risk in IT Outsourcing Strategy Revisited: Longitudinal Case
Research at LISA," Journal of Strategic Information Systems, Vol.
8, pp. 285-314.
Willcocks. L., and Lacity, M.
(1999), "IT Outsourcing in Insurance Services: Risk, Creative Contracting,
and Business Advantage," Information Systems Journal, Vol. 9, 61,
pp. 1-18.
Willcocks, L., and Lacity, M.
(1999), "Information Technology Outsourcing: Practices, Lessons, and
Prospects," Australian Stock Exchange Review, No. 2, pp. 44-49.
Lacity, M., and Willcocks, L. (1998),
"An empirical investigation of information technology
sourcing practices: Lessons from experience," MIS
Quarterly, September, Vol. 22, 3, pp. 363-408.
Lacity, M., Willcocks, L., and
Subramanian, A. (1997), "A strategic client/server implementation,"
in the Journal of Strategic Information Systems, Vol. 6, pp. 95-128.
Lacity, M., and Willcocks, L.
(1997), "Information Systems Sourcing: Examining the Privatization Option
in US Public Administration," Information Systems Journal, Vol. 7,
pp. 1-24.
Subramanian, A., and Lacity, M.
(1997), "Managing Client Server Implementations: Today's Technology,
Yesterday's Lessons" Journal of Information Technology, Vol. 12, 3,
pp. 169-186.
Subramanian, A. and Lacity, M.
(1997), "Function Point Variance: An Empirical Examination", The
Journal of End User Computing, Vol. 9, 4, pp. 19-28.
Willcocks, L., Fitzgerald, G., and
Lacity, M. (1996), "To Outsource IT: Recent Research on Economics and
Evaluation Practices," European Journal of Information Systems,
Vol. 5, pp. 143-160.
Lacity, M., and Willcocks, L.
(1996), "Interpreting Information Technology Sourcing Decisions from a
Transaction Cost Perspective: Findings and Critique," Accounting,
Management, and Information Technologies, Vol. 5, No. 3/4, pp.203-244.
Lacity, M., Willcocks, L., and
Feeny, D. (1996), "The Value of Selective IT Sourcing," Sloan
Management Review, Vol. 37, 3, pp. 13-25.
Lacity, M. and Feeny, D. (1996),
"In Search of
Lacity, M., Willcocks, L., and
Feeny, D. (1995), "Information Technology Outsourcing: Maximizing
Flexibility and Control, Harvard Business Review, May-June, Vol. 73, 3, pp.
84-93.
Lacity, M. and Hirschheim, R.
(1995), "Benchmarking as Survival Strategy in "Mis-Aligned"
Organizations," Journal of Strategic Information Systems, Vol 4, 2,
pp. 165-185.
Willcocks, L., Lacity, M., and
Fitzgerald, G. (1995), "Information Technology Outsourcing in Europe and
the
Lacity, M., and Janson, M. (1994),
"Understanding Qualitative Data: A Framework of Text Analysis Methods,"
Journal of Management Information Systems, Vol 11, 2, pp. 137-155.
Lacity, M., Hirschheim, R., and
Willcocks, L. (1994), "Realizing Outsourcing Expectations: Incredible
Promise, Credible Outcomes", Journal of Information Systems Management,
Vol. 11, 4, pp. 7-18.
Lacity, M., and Hirschheim, R.
(1993), "The Information Systems Outsourcing Bandwagon: Look Before You
Leap," Sloan Management Review, Vol. 35, 1, pp. 72-86.
Lacity, M., and Hirschheim, R.
(1993)," Implementing Information Systems Outsourcing: Key Issues and
Experiences of an Early Adopter," Journal of General Management, Vol.
19, 1, pp. 17-31.
Lacity, M. and Weiss, I. (1989),
"The Organizational Exchange of Talent: Rotating MIS Professionals into
User Areas," Journal of Information Systems, (
Research Reports for
Practitioners:
Willcocks, L., Cullen, S., and
Lacity, M. (2006), “The CEO Guide to Selecting Effective Suppliers,” LogicaCMG, London, 29 pages.
Rottman, J., and Lacity, M. (2006),
“Knowledge Transfer Is The Key To Successful Strategic Outsourcing,” Achieving
Competitive Advantage Through Collaborative Partnerships: The Outsourcing
Project, published by CxO Research, Ltd, pp.
16-19.
Lacity, M., Feeny, D., and
Willcocks, L. (2006), “The Twelve Supplier Capabilities: Part II,” Cutter
Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 15, pp. 1-4.
Lacity, M., Feeny, D., and
Willcocks, L. (2006), “The Twelve Supplier Capabilities: Part I,” Cutter
Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 13., pp. 1-4.
Zweig, P., Kaiser, K., Beath, C., Bullen,
C., Gallagher, K., Goles, T., Howland, J., Simon, J., Abbot, P., Abraham, T.,
Carmel, E., Evaristo, R., Hawk, S., Lacity, M., Gallivan, M., Kelly, S.,
Mooney, J., Ranganathan, C., Rottman, J., Ryan, T., Wion, R. “Information
Technology Workforce: Trends and Implications 2005-2008,” Society for Information Management, 2006, 50 pages.
Rottman, J., and Lacity, M. (2004),
"Proven Practices for IT Offshore Outsourcing," Cutter Consortium,
Vol. 5, 12, 27 pages.
Lacity, M., Willcocks, L., and
Feeny, D. (2004), "Transforming Indirect Procurement Spend: A Case
Study" Cutter Consortium, Vol. 5, 2, 25 pages.
Willcocks, L., Hindle, J., Feeny, D.
and Lacity, M. (2004), “Leveraging Knowledge Through Outsourcing:
Feeny, D.,
Willcocks, L., and Lacity, M. (2003), Business Process Outsourcing: The
Promise of the Enterprise Partnership Model, Templeton Executive Briefing,
Templeton College, Oxford University, ISBN 1 873955162, 44 pages.
Willcocks, L., Hindle, J., Feeny,
D., and Lacity, M. (2003), "Knowledge in outsourcing - the missed
business opportunity," Inside Knowledge, Vol. 7, 2.
Lacity, M. (2002), "Twenty
Customer and Supplier Lessons on IT Sourcing," Cutter Consortium,
Vol. 3, No. 3, 23 pages.
Kern, T., Lacity, M., and Willcocks,
L. (2002), "Customer Decision Drivers for Netsourcing,"
Lacity, M., and
Willcocks, L. (2001), "Relationships in IT Outsourcing: A Stakeholder
Perspective," Cutter Consortium, Vol. 2, No. 3.
Kern, T., Lacity,
M., Willcocks, L., Zuiderwijk, R., Teunissen, W. (2001), ASP Market-Space Report 2001:
Mastering the Customers' Expectations, CMG Report, 57 pages.
Lacity, M., and
Willcocks, L. (2000), Inside Information Technology Outsourcing: A
State-of-the-Art Report, Oxford Institute of Information Management, 56
pages.
Lacity, M., and
Willcocks, L. (1996), Best Practices in Information Technology Sourcing,
Oxford Executive Research Briefings, 36 pages.
Lacity, M. (1992),
"Outsourcing: The Untold Tales," InformationWeek, Vol. 386, p.
64.
Lacity, M. (1989), "Managing a
System from Development to Maintenance," Information Management, Auerbach.
Book Chapters:
Rottman,
J., and Lacity, M. (2009), “Offshoring: Twenty practices for Offshore Sourcing,” in Strategic Information Management (edited by Robert Galliers and
Dorothy Leidner, Routledge, Fourth Edition,
forthcoming.
Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2008), “Turnover
Intentions of Indian IS Professionals,” in
Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and
Dibbern, J. (eds), Third Edition, Springer-Verlag, Berlin-Heidelberg-New York. REPRINT of article in Information Systems
Frontiers,
Vol. 10, 2, pp. 225-241.
Rottman, J., and Lacity, M. (2008), “A US Client’s Learning
from Outsourcing IT Work Offshore,” in Information Systems Outsourcing: Enduring Themes, New
Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Third
Edition, REPRINT of article in Information Systems Frontiers, Special
Issue on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.
Willcocks, L., Lacity,
M. and Cullen, S. (2007), “Information Technology Sourcing: Reflections and
Lessons 1991-2007,” in Information Management: Setting the Scene,
(Huizing, A.,
and de Vries, E.J., eds), Vol I., book series Perspectives on
Information Management, Oxford, Elsevier Scientific Publishers, pp. 191-204.
Willcocks, L., Lacity,
M., Feeny, D. (2007), "Outsourcing, Knowledge, and Organizational
Innovation: A Study of Enterprise Partnership," Business Process Transformation, ME Sharpe Publishing, Markus, L.,
and Grover, V. (eds), pp. 275-299.
Willcocks, L., Lacity,
M., and Cullen, S. (2007), “Information Technology Sourcing: Fifteen Years of
Learning,” in The Oxford Handbook of
Information and Communication Technologies, (eds. Robin Mansell, Chrisanthi Avgerou, Danny Quah,
and Roger Silverstone), Oxford University Press, Oxford, pp. 244-272.
Feeny, D., Willcocks,
L., and Lacity, M. (2006), “Business Process Outsourcing, Knowledge, and
Innovation,” Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A. and
Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 543-582.
Poppo, L., and Lacity, M. (2006),
"The Normative Value of Transaction Cost Economics: What Managers Have
Learned About TCE Principles in the IT Context," in Information Systems Outsourcing: Enduring
Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A.
and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp.
259-282.
Hirschheim. R.,
and Lacity, M. (2006), "Four Stories of Information Systems
Insourcing," in Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges,
Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 303-345.
Lacity, M., Willcocks,
L. and Feeny, D. (2005), "BPO as Enterprise Partnership: The
BAE-Xchanging Transformation Strategy For HR Procurement," Technology and Offshore Outsourcing Strategies, in Brudenall, P. (ed.)
Palgrave, Great Britain, pp. 133-160.
Poppo, L., and Lacity, M. (2002),
"The Normative Value of Transaction Cost Economics: What Managers Have
Learned About TCE Principles in the IT Context," in Information Systems Outsourcing in the New
Economy, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 235-276.
Lacity, M., and Willcocks, L.
(2002), "Regional Perspectives: Survey of IT Outsourcing Experiences in US
and
Hirschheim. R.,
and Lacity, M. (2002), "Four Stories of Information Systems
Insourcing," in Information
Systems Outsourcing in the New Economy, Hirschheim, R., Heinzl, A. and
Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New York, pp. 348-391.
Lacity, M., and Willcocks, L.
(2000), "Relationships in IT Outsourcing: A Stakeholder Perspective,"
in Framing the Domain of IT Management, Robert Zmud, (ed.), Pinnaflex,
pp. 355-384.
Willcocks, L. and Lacity, M. (2000),
“Strategic Dimensions of IT Outsourcing,” in Marchand,
D. and
Willcocks, L. and Lacity, M. (1999),
“Experience Of Information Technology Outsourcing,” in Angel, J. (ed.). The Outsourcing Practice Manual, Sweet
and Maxwell,
Lacity, M. (1997), "IT
Outsourcing in the
Lacity, M., Willcocks, L., and
Feeny, D. (1997), "The Value of Selective IT Sourcing," in
Managing IT as a Strategic Resource, Willcocks, Feeny & Islei, (eds),
McGraw Hill, pp. 277--303.
Willcocks, L., Lacity, M., and
Fitzgerald, G. (1997), "IT Outsourcing In Europe and the USA" in
Managing IT as a Strategic Resource, Willcocks, Feeny & Islei, (eds),
McGraw Hill, pp. 306-337.
Lacity, M., and Hirschheim, R.
(1997), "Information Systems Outsourcing: What Problems are We Really
Trying to Solve?" Re-thinking
Management Information Systems, Galliers and Curry (eds.),
Lacity, M., Willcocks, F., and Feeny,
D. (1996), "Sourcing IT Capability: A Framework For Decision Making,"
Information Management: The Organizational Dimension, Earl, M. (ed),
Oxford University Press, pp. 399-425.
Lacity, M., and Hirschheim, R.
(1996), "Information Systems Benchmarking Practices" Investing in Information Systems,
Willcocks, L. (ed), Chapman and Hall, Chapman & Hall, pp. 313-331.
Willcocks, L., Lacity, M., and
Fitzgerald, G. (1994), "Information Technology Outsourcing: Economics
Contracting, and Measurement," in Hard
Money, Soft Outcomes: Evaluating and
Managing the IT Investment, Farbey, B.,
Land, F., and Targett, D. (eds), Unicom,
Conference Proceedings:
Lacity, M., and Rottman, J.,
"Effects of Offshore Outsourcing of IT Work on Client Project Management,"
Second Information Systems Workshop on
Global Sourcing, France, 2008.
Willcocks, L., Lacity, M., Cullen,
S. (2007), “Information Technology Sourcing: Reflections and Lessons
1991-2007,” First Conference on
Information Management,
Willcocks, L., Lacity, M., and
Cullen, S. (2007), “Information Technology Sourcing: Fifteen Years of
Learning,” Americas Conference on Information Systems,
Rottman, J., and Lacity, M. (2007), “Project Attributes and Contextual
Explanations of Offshore Outsourcing Outcomes: Evidence from a Client’s
Perspective,” Third International
Conference on Outsourcing of Information Systems,
Lacity, M., Iyer, V., and Rudramuniyaiah, P. (2007), “Modeling Turnover
Intentions of Indian IS Professionals,” Third
International Conference on Outsourcing of Information Systems, Heidelberg.
Willcocks, L., Cullen, S. and Lacity, M. (2006), “The Outsourcing
Jeyaraj, A., Rottman, J., and
Lacity, M. (2004), "Understanding the Relationship Between Organizational
and Individual Adoption of IT Innovations: Literature Review and
Analysis," Proceedings of the Diffusion Interest Group in Information Technology,
Willcocks, L., Lacity, M., and Kern,
T. (1999), “IT Outsourcing and Risk Mitigation: Recent Case Research,” Proceedings of the Fifth Decision Sciences
Conference, July 5-7th.
Willcocks, L. and Lacity, M. (1999),
“IT Sourcing At Polaris: Risk, Creative Contracting and Business Advantage,” Proceedings of the Seventh European
Conference in Information Systems, June 23-25th.
Hirschheim, R., and Lacity, M.
(1998), "Reducing Information Systems Costs Through Insourcing:
Experiences from the Field", Proceedings of the thirty-first Annual
Hawaii International Conference on System Sciences, H. Watson (ed.),
pp.644-653, Kona, Hawaii, IEEE Computer Society
Press, January 6-9.
Willcocks, L., Lacity, M., and
Fitzgerald, G. (1995), "IT Outsourcing in Europe and the
Lacity, M. and Hirschheim, R.
(1994), "Information Systems Outsourcing Evaluations: Lessons From The
Field", Proceedings of the IFIP TC8 Open Conference on Business Process
Re-engineering, B. Glasson, I. Hawryszkiewycz, Bunderwood (eds), North-Holland Press, Amsterdam, pp. 343- 355.
Lacity, M. and Hirschheim, R.
(1994), "The Role of Benchmarking Services in Demonstrating I.S.
Effectiveness," Proceedings of the Second European Conference on
Information Systems, pp. 779- 794.
Lacity, M. and Hirschheim, R. (1993),
"The Information Systems Outsourcing Bandwagon," Proceedings of
the Management of Change: Market Testing and Outsourcing of IT Services,
Effective Leadership in Information Technology,
Presentations:
“Global Sourcing of IT Work,” presented at the Gateway to
Innovation Conference sponsored by the IT Coalition, Society for Information
Management, and St. Louis RCGA,
“Enduring Challenges in IT Outsourcing,” presented at the 9th
Annual International Business Research Forum and 2nd Annual
Offshoring Research Network Conference sponsored by Temple CIBER and Duke
CIBER, Philadelphia, PA, April 4, 2008.
“Offshore Outsourcing of IT Work to
“What Western Clients want from Offshore Suppliers,” presented to
distinguished guests and visiting government officials from
“Modeling Turnover Intentions of Indian IS Professionals,” Third
International Conference on Outsourcing of Information Systems,
“Project Attributes and Contextual Explanations of Offshore
Outsourcing Outcomes: Evidence from a Client’s Perspective,” presented to Third International Conference
on Outsourcing of Information Systems, Heidelberg, Germany, May 30, 2007.
(Written with Rottman, J.)
“The Surprising
Things that Matter Most to Clients,” Live Webcast
sponsored by Primavera Systems, March 15, 2007. http://www.primavera.com/lacity/index.asp?Referrer=email3
“Assessing
Supplier Capabilities to Improve Client-Supplier Relationships,” presented to
Society of Information Management-St. Louis Chapter,
“Outsourcing
For Competitive Advantage,” presented to visiting masters students from
“Qualitative
Research Methods: Case studies in
Business Research,” presented to visiting doctoral students from
"Managing
Outsourced Projects," presented to Center for the Application of
Information Technology Project Management Roundtable,
"Supplier-Side
Responsibilities," presented to UK Cabinet Office representatives,
“SIM Advocacy
Research Results for IT Workforce Development,” presented to Society of
Information Management-St. Louis Chapter,
"Global
Sourcing of IT Work," presented to MSMIT students at McIntire School of
Commerce,
"Global
Sourcing: HR Implications and Practices," presented to Society of Information
Management/Marquette University IT Forum,
"The
Global IT Market," presented to the Dean's Business and Breakfast, College
of Business, UMSL, May 18, 2005.
"Proven
Practices in Offshore Sourcing of IT Work," presented to St. Louis
Regional Offshore Outsourcing Users Group,
"Proven
Practices in Offshore Sourcing of IT Work," presented to Society of
Information Management-St. Louis Chapter,
"Proven
Practices in Offshore Management," presented to IT Governance Council,
Anheuser-Busch, November 19, 2004.
Keynote
speech "Managing Outsourcing Projects," presented to Center for the
Application of Information Technology Project Management Roundtable,
"The
Capabilities Your Suppliers Need to Make Outsourcing Work," presented to
Sourcing Interest Group Leadership Conference,
"Best
Practice in Offshore Project Management," presented to Offshore Project
Management Class Participants, Center for the Application of Information
Technology,
"Global
Information Technology Sourcing," presented to Advanced Practices Council
for the Society of Information Management,
Keynote
speech "Global sourcing of IT Services," presented at Technology and
Commerce Roundtable sponsored by Southern Illinois University and Hortica, Edwardsville, September 10, 2004.
"Learning
From Four Phases of Sourcing" presented to Department of Computer and
Information Systems, Southern Illinois University, Edwardsville, May 28, 2004.
"Back
Office Outsourcing: 15 Years of Learning," presented at the Sourcing
Interest Group conference,
"Back
Office Transformation Models and Capabilities," presented at the 2004
World Outsourcing Summit,
"Transforming
Back Offices Using Enterprise Partnerships," presented to the Society for
Information Management,
"Sourcing
the Information Technology Function," presented to MSMIT students at
McIntire School of Commerce,
"Rigor in Qualitative
Research," presented to IS faculty and doctoral students of the
"From Netsourcing to Enterprise
Partnerships," presented to the members of the
"Information Technology
Sourcing and Enterprise Partnerships," presented in the Magid Igbaria distinguished lecture series, Claremont
Graduate University, Claremont, California, January 24, 2003.
"Business Process Outsourcing
in Human Resource Management," presented to the faculty and Ph.D. students
at the University of Missouri-St Louis,
Keynote Speech, "Netsourcing
Business Applications: Early Lessons, Future Directions," presented at the 2002 World Outsourcing Summit,
"Information Technology
Sourcing: A Decade of Learning," presented to the faculty of the College
of Arts and Sciences, University of Maryland, Baltimore County, January 7,
2002.
"Information Technology
Sourcing: A Decade of Learning," presented to the faculty of the
"The Normative Value of Transaction
Cost Economics: What Managers Have Learned in the IT Context," presented
at the 2nd International Conference on Outsourcing of Information Systems,
Bayreuth, Germany, June 23, 2001.
"The Future of Application
Service Provision," presented at the 2nd International Conference on
Outsourcing of Information Systems,
Keynote Speech, "Proven and
Emerging Practices from a Decade of Technology Outsourcing," presented at
the 2001 World Outsourcing Summit,
Two-day Information Management
Seminar for the Postgraduate International Program: Chartered Controllers,
"Sourcing Information
Technology and Sourcing E-business Projects," presented at ITEC
"Supplier Opportunities in the
IT Outsourcing Market," presented to the Board of Directors of OAO
Technology,
"Global IT Outsourcing,"
presented to the faculty of the
"Gaining Business Advantage
from IT Outsourcing," One day public seminar, conducted with Leslie
Willcocks for senior and IT executives,
"Information Systems
Outsourcing Practices in the
"Current US Practices in IT
Outsourcing: Do Lessons Apply to Japan?" presentation to customers of
Digital Equipment Corporation, Tokyo, Japan, January 20, 1998.
"Management of
Mega-Contracts," presented to DuPont's
"Rhetoric and Reality of
Partnering," presented at the International Conference on Information
Systems,
"Three Models of IT Outsourcing
Contracts," presented to the faculty and Ph.D. students of the
"Managing Customer-Supplier
Relations in IT Outsourcing," presented to members of the Center for the
Management of Information Technology,
"Best, Worst, and Emerging
Practices in Information Technology Sourcing," presented at International
Function Point Users Group,
Testimony to the National Commission
to Restructure the IRS, Co-chairs Senator Robert Kerrey and Congressman Robert
Portman, Washington D.C., January 30, 1997.
"Best, Worst, and Emerging
Practices in Information Technology Sourcing," presented at the
International Conference on Information Systems,
"Information Technology Sourcing
Decisions: Lessons from Experience," presented to the
"Information Systems
Outsourcing: Maximizing Flexibility and Control," presented to the
International Function Point Users Group,
"Information Technology
Outsourcing: Maximize Flexibility and Control," presented to the
University of Missouri-St Louis,
"Critical Success Factors for
IT Sourcing," presented to the Finance and Economics faculty at the
"Europe's Information
Technology Leaders: Hello Is There Anybody Out There?" presented to the
"An Empirical Examination of
Williamson's Transaction Cost Theory," presented at
"Beyond the Outsourcing
Bandwagon: The Insourcing Route To Improvement," presented at the
Information Management Research at Oxford Seminar, Oxford University, United
Kingdom, November 29, 1994.
"Transaction Cost Economics:
The Information Technology Context", presented at Judge Institute of
Management Studies, Cambridge University, Cambridge, United Kingdom, November
1, 1994.
Information Technology Outsourcing:
Research and Practice, One day public seminar conducted with Leslie Willcocks
for IT and Business Unit Managers, Templeton College, Oxford University,
October 10, 1994 and July 4, 1994.
"The Outsourcing Threat: Bridge
to Insider Advantage?," presented at the Management Challenges in
Information Systems Conference, Cranfield University,
Bedford, United Kingdom, July 13, 1994.
"The Role of Benchmarking
Services in Demonstrating I.S. Effectiveness," presented at the Second
European Conference of Information Systems,
"Rightsourcing
the Information Technology Function," Presented to members of the Center
for the Management of Information Technology, University of Virginia, McIntire
School of Commerce, Virginia, April 15, 1994.
"Evaluating and Improving IT
Performance", Presented to Peninsular & Oriental Senior Executives
attending the Oxford Institute of Information Management's Executive Seminar,
"IT Benchmarks", Presented
to IBM Account Managers attending the Oxford Institute of Information
Management's Executive Seminar,
Panel Discussant, "Information
Systems Outsourcing," International Conference of Information Systems,
"A Field Investigation of Information
Systems Insourcing Practices," Presented to the
"Information Systems
Outsourcing and Insourcing Practices," Presented to the
"The Information Systems
Outsourcing Bandwagon," presented at The International Conference on
Outsourcing of Information Services, May 22, 1993,
"Information Systems
Outsourcing: Lessons from an Early Adopter," presented at The
International Conference on Outsourcing of Information Services, May 21, 1993,
"The Information Systems
Outsourcing Bandwagon," presented to members of the Effective Leadership,
British Computer Society May 19, 1993,
"Information Systems
Outsourcing: Theory and Practice", presented to St. Louis chapter of
ORSA/TIMS, April 16, 1993, St. Louis.
"The Demise of the Centralized
MIS Function," Presented to the
"Information Systems
Outsourcing Evaluations," Presented to the members of the
"From Markets to
Hierarchies," Presented to the
"Information Systems
Productivity: Support of Existing Applications." Presented to the members
of the University of Houston's Information Systems Research Center, June 21,
1990, Houston.
Teaching Experience:
University of Missouri-St. Louis:
Ph.D.
Seminar: Theoretical Foundations of Information Systems,
Ph.D.
Seminar: Qualitative Research Methods
Ph.D.
Seminar: Theoretical Foundations of Sourcing and Knowledge Management
Ph.D.
Seminar: The Philosophy of Science
M.S./MBA: Management of Global Sourcing
M.S./MBA:
Internet-Enhanced Professional IS Course
M.S./MBA: Management Information Systems
M.S./MBA:MIS
Theory and Practice
B.S.: Management of Information Systems
B.S.:Computers and Information Systems
B.S.: Seminar on International
Business
Information Management
B.S.:
Systems Analysis & Design
B.S.: Introduction to Computers & MIS
British Petroleum,
Certificate: Office Technology
Grants & Funded Research:
§
Co-Investigator,
University of Missouri-St.Louis Campus Research award
for $12,485 to conduct case studies on Offshore Outsourcing of IT, 2004.
§
Co-Investigator,
Xchanging for £70,000 to conduct research on Business Process Outsourcing with
Leslie Willcocks and David Feeny, 2002.