Read this carefully. As a member of an online or "web-enhanced" course, you are expected to have access to the internet almost every day. If you have computing problems, it is your responsibility to address these problems, or come to campus to use the student computing labs. Problems with your computer or other technology issues is not an excuse for any delays in meeting expectations and deadlines for the course. So, if you have a problem, get help in solving it immediately.
A. Technical Support:
B. The Student Help section of MyGateway. Support for features of MyGateway (e.g., overview of MyGateway, Pronto, Discussion Forums, etc.) are provided in the Student Help section. Note that there are a number of helpful links on the left side, as well as tutorials in the main portion of that page.
C. Computer Specifications: Blackboard (MyGateway) runs independent of the operating system. It relies on the internet browser and the plug-ins recommended below. Any computer with an up-to-date operating system, Windows, Mac or Linux, as long as the internet browser is up-to-date, will suffice for using MyGateway. I suggest that you use Mozilla Firefox as your browser, especially when taking the exams. Information and access to browsers and a variety of technology help is provided here: http://www.umsl.edu/technology/mgwhelp/browser/browser.html
This course requires you to be able to:
Blackboard Collaborate is a real-time classroom that supports voice, video, white-boarding, content display with archive capabilities and application sharing. Collaborate is a flexible tool with features that allow faculty and students to build relationships. Instructors could use Collaborate to conduct "virtual" office hours or group discussions in different break-out rooms. Lecture and presentation content can include Powerpoint, PDF as well as various graphic formats. Collaborate presentations can also be saved (archived) for later use/review. This tool is fully functional on both the Mac and PC and is integrated directly in MyGateway.
You'll find a link to Collaborate on the navigation menu of our course MyGateway site. To attend a live course session, you will need a computer with Internet access, as well as speakers and a microphone (a headset works best). Be sure to review the "Getting Started" documentation to insure your computer is properly configured for the Collaborate interface. To review archived class sessions, you'll just need speakers. Any student is invited to participate via the live class sessions (face-to-face or via Collaborate), and all students are expected to review recorded archives if they cannot attend a live class session.
To attend a Collaborate Session:
Click on the "Collaborate" link on the course navigation menu (left-hand column on main MyGateway class page). Click on the name of the Collaborate session to enter the session. If the session does not launch automatically, click "launch manually" and download the file (it may download automatically), "get.session.link.jnlp" (or "join.jnlp") to your computer and double-click it to launch the session. If the session fails to launch, you may need to clean out your java cache. To do this, go to Control Panel (accessible from the main "Start Menu" on your computer), open "Java," and click "Settings" under "Temporary Internet Files," and then click "Delete Files." Then, try to start the session again. You should only have to do this once--but if you experience this problem again, always try clearing your java cache.
All class sessions will be broadcast live via Collaborate. Login a bit early and insure your speakers and microphone are working properly.
To review archived class session, you'll just need speakers (headphones work best). Rember, if you are viewing the archives, you'll need to follow the guidelines concerning attendance and participation in the course syllabus to earn "attendance points"):
Click on the "Collaborate" link on the course navigation menu (left-hand column on main MyGateway class page) Archived sessions will be located at at the bottom of the page.
Collaborate support information page : http://www.blackboard.com/Platforms/Collaborate/Support/Support-for-Blackboard-Collaborate.aspx
To submit a ticket, initiate a live chat, or speak to a representative on the phone, contact Technical Support.
North America, Toll Free: 1 (877) 382-2293
Campus Technical support: 516-6034 also help with some problems.
Unless otherwise noted,
all pages within the web site http://www.umsl.edu/~keelr/ © 2013 by
Robert O. Keel.
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