Prof. Keel's FAQs, Advice, and Help
  1. For Sociology 1010: How do I register my access code for the eBook and "Connect?"
  2. Why is the syllabus so long? So complex?
  3. I don't understand the attendance policy and why is "attendance" required in an online class?
  4. What's an appropriate outside resource?
  5. Can I use Wikipedia as a source for my papers and essays?
  6. What am I supposed to post in the SOL forum?
  7. Where can I access help with all the technology?
  8. Nobody in my group seems to be working-what should I do?
  9. I've read the syllabus (really read it) and reviewed this FAQ and I still don't understand--what should I do?
  10. How can I do well in this course?
  11. How do I use Collaborate?
  12. How do I work in a wiki (make links, insert images)?
  13. How do I fix audio and application sharing problems with Collaborate?
  14. I review the Collaborate archives, but my attendance score seems low--why?
  15. What is BB-IM?
  16. How do I make my name on a wiki page a link to my personal page?

1. The basic, required text is: Connect Plus (eBook) Sociology, 13th edition, Richard Schaefer, McGraw-Hill, 2012. ISBN-13 9780077427887 (there are other options at the book store--you can purchase a spiral-bound, paper copy of the text (ISBN: 0077670507) with Connect+, or a used copy--but, no matter what, you will need the McGraw-Hill "Connect" package. To register your eBook and McGraw-Hill Connect access code (you can purchase the eBook/Connect access code directly from McGraw-Hill, or through the bookstore). Go to the "Course Modules" area of our class MyGateway site, open Module 1, and click on the link for the LearnSmart tutorial for chapter 1. This will prompt you to register your access codes and/or give you the opportunity to purchase them online. You can also purchase access to "Connect Plus" (includes eBook) or "Connect" stand-alone (but you will still need a copy of the eBook or text) via this site.

2. I've tried to make the syllabus as straightforward as possible. It details all course requirements, explains how the course is conducted, and what you need to do to be successful. You don't have to memorize it, but you need to know what it contains and how you can use it. The syllabus is a web document and key parts are easily accessible via hyperlinks throughout the syllabus. You can access specific course web pages (syllabus, schedule and other information) via this hyperlink: http://www.umsl.edu/~keelr/mycourses.html. Here is some of the important information contained in the syllabus:

3. I try and present information in the class sessions that will help you understand the material. The live class is also a place where I can keep you updated and on track. I've tried to make attending class sessions as flexible as possible. You can attend live and in-person, live and online via Collaborate, or simply review the recorded and archived class sessions within prior to the next class and then post additional comments (one for each class session along with the regular SOL comment(s) required for the class) in the weekly online SOL forums to document your archive viewing and earn "attendance" points. You have many options here, and a variety of ways to stay current with the class and earn attendance/participation points.

4. Before using information found on external web sites, please review the guidelines found at: http://www.library.cornell.edu/olinuris/ref/research/webcrit.html to insure the information is reliable.  Better yet, try looking for research and information from the libraries database system (http://www.umsl.edu/services/library/databases/databases.html), it's a wealth of academic research at your fingertips. Peer-reviewed sociological journals are your best choices

5. Wikipedia isn't a bad place to start when you are looking for information on a topic, but it is a big mistake to stop there or use it as the basis of an essay.

6. Please insure you review the online/in-class participation requirement found in the syllabus: Soc. 1010, Soc. 2180, Soc. 3210.  Participation is expected.  Participation points can be earned by making contributions in class or to the online discussion forums (first forum in the class Discussion Board). If you can't attend a live class session, the Collaborate archives of that session should be reviewed prior to the next class session And you will need to post a comment in the weekly discussion forum (in addition to your regular SOL) to document your viewing of the archive (archive viewing doumentation posts must follow the guidelines for SOL, see the course syllabus for details).

The online discussion board grading policy is one that values consistency, in-depth researched messages, and application of course material. Consistency will play a significant role in your grade.  Your participation grade will be posted through MyGateway so you will always know where you stand. Do not forget to take this requirement seriously. Prof. Keel, and the class TA, will post questions of substantive concern for class discussion, but students are encouraged to initiate their own discussion topics. Students are expected to investigate relevant Internet resources (many of these can be found in the Course Documents and the External Links areas of the class MyGateway site), and participate in the ongoing, online, class discussion; and attend class on a regular basis.

In-depth (we are looking for 75 word minimum posts in 1000 and 2000-level classes and 100-125 word minimum in 3000-level courses), researched messages are postings that reflect social scientific concern. Your research can include books, journals, newspapers, and reliable online sources. When you post a message you must provide a citation documenting the source of your information. Simple, quick statements that don't convey a sense of your understanding will not earn you SOL credit.

7. Try the Technology Support Center:

8. Talk to the TAs, but basically--you should just do the work yourself. Don't wait on others. We are basically expecting the equivalent of 2-3 pages (about 500-750 words) from each student on each part of the project--you should be able to cover most of assignment--both individual and group portions. Working with others allows for more depth and discussion, but you can on your own.

9. Call or email the TAs and Prof. Keel--you can also stop by during our office hours. All contact information is available via the syllabus and the class MyGateway site.

10. Here's a basic outline of one possible study approach to assist you in your work for this class. 

  1. Read the assigned material (textbook and reader).
  2. Review the lecture notes.
  3. Supplement above with information/focus from class presentations and discussions (attend live class sessions or use Wimba recordings as needed).
  4. Contribute to the class discussion each week--either online or during the live class sessions.
  5. Review the test study tips and study guide (available in the "Course Documents" area in MyGateway). Check out the wide variety of resources in the MyGateway site. There is something to help everyone.
  6. If you have questions or problems, bring them up in class or on the discussion forums.
  7. Collaborate with the members of your group--stay in contact, complete your work on the critical thinking project in a timely manner. Cooperate.
  8. Review readings and lectures as necessary.
  9. Take your first attempt at a test as early as possible based on its availability and your review.
  10. Review your work on the test, if satisfied, move on to the next topic (after an appropriate period of celebration).
  11. If necessary, based on your review of the test (not the specifics of the questions, but the foci of concern) return to the appropriate topical areas for review and further study. 
  12. Present any general questions or problems in class or via the class discussion forums.
  13. Use online lecture notes for one last review, and take your second attempt at the test.
  14. Collaborate with the members of your group--stay in contact, complete your work on the critical thinking project in a timely manner. Cooperate.
  15. If this isn't working for you, you need to come in to see one of our TAs or me for additional review of your study habits.

13. There are so many variables that can effect Collaborate’s performance when playing back the archives and participating in the live class.  Internet clutter, your connection speed, the performance of your computer, etc.  Make sure your computer and software is up-to-date.  It’s also important to insure you aren’t running other programs and have a good, stable internet connection (use a wired connection if possible--wireless can be iffy).  If you are having difficulty getting Collaborate to launch, click here for further help.

The audio quality is generally good—it helps if you use headphones or ear buds, and insure you have all the audio settings on your computer properly adjusted and the volume turned up.  I can also screw-up.  I try to keep the microphone close to my mouth so it picks up the what I have to say, but that means hearing other students is iffy—I try to either repeat or incorporate what the students have to say into my follow-ups.  When they sit way across the room, there’s just not much I can do—sometimes I can’t even hear them ;-) That’s why I encourage students to sit close to the aisle where I am located.

Always insure you have the Collaborate window maximized on your screen--otherwise the web page sharing may not display well. If you lose the web page sharing or audio--wait a bit. If it doesn't come back, it might be best to log out and restart the program.

Collaborate support information page :  http://www.blackboard.com/Platforms/Collaborate/Support/Support-for-Blackboard-Collaborate.aspx

To submit a ticket, initiate a live chat, or speak to a representative on the phone, contact Technical Support.
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1

North America, Toll Free: 1 (877) 382-2293

Campus Technical support: 516-6034 also help with some problems.

14. Well first, simply reviewing the archives does not earn you attendance credit. You are expected to review the archives and are responsible for all content, however, to earn "attendance credit" for reviewing the archives, you need to post comments relevant to the class presentation in the weekly discussion forums for the class (or for Soc 1010 the current module's discussion forum)--in addition to any other postings expected for the class participation participation requirement.

15. BB-IM is Blackboard Instant Messenger. It is a easy to use text chat tool that also allows voice and webcam interaction and collaborative work (application sharing, white board, etc.). It's connected to MyGateway so all you courses show up and it is easy to contact other students, TAs and instructors. The TAs and I will have it running when we are at our desks and available--especially during our office hours. It's a great tool for getting help and working with other students. You can download B-IM from the main MyGateway page. I also send out an invitations to students at the beginning of the semester.

16. You can make your name (or any word or phrase) a link to another page in your wiki (so, this is how to make your name on the wiki's home page a link to your personal page):

  1. You can link from one page in the wiki to any other page by adding a “Link to an Existing Wiki Page.”
  2. For instance, to make your name on the roster a link to your personal page, go to the wiki’s roster page and click "Edit."
  3. Highlight your name, click on the "link" icon on the menu bar (it looks like a little chain).
  4. Check the radio button next to “link to an existing page” (it’s the fourth option).
  5. Scroll through the list of pages to find the page to which you wish to link (i.e. your personal page) and select it
  6. Click insert
  7. And, finally, Save and Exit.
  8. You can follow these steps to create links from one page or another.  You’ll need to type in the word or phrase you want to be the clickable link first, and then follow the steps outlined.   So, to link your essays from the roster, you’ll need to type “1”, “2” etc. in the cells next to your name and then make them links to the relevant pages, and on all of your pages you should insert the phrase “Class Roster” and make it a link back to the class roster, etc. Here's a short video: (make links). 

For a class that meets at 9:30 AM on Tuesday, you need to have the archived reviewed by 9:30 AM on the following Tuesday. You also need to complete a full, 75 minute review. Too long or too short will not earn you credit. Be sure to click the "Exit" link to close down the archive. If you have to pause a playback, note that the timer keeps on running--extended pauses will show too long a playback and you may not receive credit. If it happens once or twice, just let the TAs know. If it happens more frequently, you are going to need to find a way to focus on the archives and complete a normal review. You can stop (always stop then click "Exit") and restart archives to complete a playback. You can use the “Appshare markers" to navigate around in an archive, however you may get the audio and web page sharing out of synch—it usually clears up after a while—but pausing and restarting can sometimes help.  You can also open another browser window, navigate to the page we are discussing, and follow along on your own.

URL: http://www.umsl.edu/~keelr/FAQ.html
Owner: Robert O. Keel:
rok@umsl.edu
Last Updated: Friday, May 17, 2013 11:07 AM

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