BA 252 - Introduction to Operations Management
Winter/Spring 2003


Instructor:    Dr. James Campbell
Office:    208 CCB
Email:    campbell@umsl.edu
Phone:    office: (314) 516-6125
   fax: (314) 516-6827

Class:  Tuesday 12:30 - 3:15.

Final Exam:   Tuesday 13 May  12:30 - 2:30.

Office Hours: MW 10:00 - 10:45, or we can schedule an appointment for a better time.

TextOperations Management, by Jay Heizer and Barry Render, 6th edition.

Prerequisites:  A 2.0 campus GPA and either (Economics 51, Bus. Admin. 145, and Bus. Admin. 250) or (Math 180 and Stats. 132).

Grading:  Grades for the course are determined based on total points as indicated in the following table. There is not a strict scale (for example, 100-90=A, 89-80=B, 79-70=C, etc.) and grades are assigned based on individual performance relative to the performance of the entire class.

Components of Grade 
(subject to change)
Exam 1 30 % 
Exam 2 30 % 
Final Exam 32 % 
Quizzes & Class Participation 8 % 
Total    100 %

Class Attendance and Preparation: Please come to class on time and prepared. Late arrival is very disruptive for other students and repeated late attendance will result in a reduced grade. You should prepare for class by reading the relevant materials before class and working relevant homework problems. Students are responsible for all materials and announcements covered in class.

Quizzes: Several short quizzes will be given in class. The quizzes are not announced in advance and if you miss a quiz, you receive a grade of 0 for that quiz.

Exams: Exams consist primarily of quantitative (calculation) problems, but will also include multiple choice and/or short answer problems. The best preparation for the exams includes:
        1) understanding the material presented in class;
        2) reading and understanding the text;
        3) working the homework problems and asking questions about material you do not understand; and
        4) understanding the review materials linked to the Course Outline.

You are required to take the exams as scheduled. Missing an exam without prior arrangements will result in a score of "0" for that exam.

Academic Honesty: According to the University Standard of Conduct, Section 6.0101,  "The Board of Curators recognizes that academic honesty is essential for the intellectual life of the University. Faculty members have a special obligation to expect high standards of academic honesty in all student work. Students have a special obligation to adhere to such standards." Any student who is caught cheating on any exam or assignment will receive a grade of zero for that assignment or exam. Further, a recommendation may be made to the appropriate university officials that additional formal disciplinary action be taken.

Drop Policy:  If you drop the course on or before the first class after Exam 1 is returned, you will receive a grade of "Excused". If you drop after the first class after Exam 1 is returned, you will receive an "Excused" or "Failing" grade based on your grade at the time the instructor receives written notification that you are dropping the course.

Course Outline:  The course is set up in 30 classes (each of 1 hour and 15 minutes).  The following outline indicates when each topic is planned to be covered.  This is subject to change. The links under Topic provide the PowerPoint or Word documents for each class.
 

Course Outline
Date   (Class) Topic
Jan. 14  (1)  Chapter 1: Introduction
Jan. 14  (2) Chapter 2: Strategy
Jan. 14, Jan. 21  (2-4)  Chapter 4 (pp. 75-90, 100-112): Forecasting: Part I   Part II
Jan. 28  (5) Module A: Decision-Making Tools
Jan. 28, Feb. 4, Feb. 11 (6-9) Module B: Linear Programming: Part I Part II  Harder Formulations
Feb. 11  (10) Chapter 5: Design of Goods and Services
Feb. 18  (11) Review: Sample Problems I  Sample Problems I - Answers
Feb. 18  (12) Chapter 6: Managing Quality
Feb. 25  (13) Exam 1  (covers Chapters 1, 2, and 4;  Modules A and B,  and Chapter 5)
Feb. 25, Mar. 4  (14-15)  Supplement 6 (pp. 198-212): Statistical Process Control
Mar. 4, Mar. 11  (16-17) Chapter 7: Process Strategy and Capacity Planning
Mar. 11  (18) Chapter 8: Location Strategies
Mar. 18  (19-20) Chapter 9: Layout Strategy
Apr. 1 (21) Review: More Examples   Sample Problems II   Sample Problems II - Answers
Apr. 1 (22)  Chapter 11 & Supplement 11: Supply-Chain Management & E-Commerce
Apr. 8  (23) Exam 2  (covers Chapters 6, Supplement 6, and Chapters 7, 8, and 9)
Apr. 8, Apr. 15  (24-25) Module D (pp. 801-814, 819): Waiting Line Models
Apr. 15, Apr. 22  (26-27)   Chapter 12: Inventory Management: Part I    Part II
Apr. 22  (28) Supplement 12: Just-In-Time Systems
Apr. 22, Apr. 29  (28-29) Chapter 15: Short-Term Scheduling
Apr. 29  (30) Review:  Review Problems   Sample Problems III   Sample Problems III - Answers
May 13, 12:30 - 2:30 Final Exam

 

Homework: Suggested homework problems are listed in the following table. Answers for even numbered problems are in the back of the book.  Solutions for all problems are linked to the table.  The homework is not to be turned in, but understanding the homework is very important. Ask questions about problems that you do not understand.
 

Suggested Problems
Topic Discussion Questions Problems Solutions
   Chapter 1 8,10,13  2, 4, 7 Ch. 1 Solutions
   Chapter 2 How do the following firms achieve 
competitive advantage? 
(Answer in terms of differentiation, 
low cost and response, and the six 
strategies in Figure 2.3 on page 37.) 
a. Wal-Mart b. Sony c. Jiffy-Lube
2a, 2b, 2c Ch. 2 Solutions
   Chapter 4 3, 4, 7, 16 2, 4, 6, 10, 11, 12, 23, 24, 30, 32, 36 Ch. 4 Solutions
   Module A 4, 9, 10 2, 7, 8, 14, 18, 20 Mod. A Solutions
   Module B none 5, 6a, 8 (solve using Excel), 
10 (solve using Excel), 13, 14,
15, 16a, 18, 23, 26a
Mod. B Solutions
   Chapter 5 5, 9 11, 12, 14 Ch. 5 Solutiona
   Chapter 6 4 + Critical Thinking Exercise 12 Ch. 6 Solutions
   Supplement 6 2, 4, 6, 11 4, 5, 8, 11 Supp. 6 Solutions
   Chapter 7 none 5, 6, 8, 10, 12, 15, 16, 18, 20, 
24, 32, 34, 38
Ch. 7 Solutions
   Chapter 8 5, 8, 9, 10 6, 8, 12, 14, 15, 19 Ch. 8 Solutions
   Chapter 9 4, 5, 17 2, 4, 8, 10, 16 Ch. 9 Solutions
    Chapter 11 4, 6, 8, 12 none Ch. 11 Solutions
   Supplement 11 2 none Supp. 11 Solutions
   Module D 2, 4, 12, 15, 16 2, 4, 6, 8, 11, 12, 13 Mod. D Solutions
   Chapter 12 2, 3, 4, 6, 14 2, 6, 8, 10, 12, 14, 16, 18, 20, 24 Ch. 12 Solutions
   Supplement 12  4, 8 5, 6, 7 Supp. 12 Solutions
   Chapter 15 1, 6 10, 12, 14, 17, 18 Ch. 15 Solutions