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Technology Support Center

Windows Live Student FAQ

What are the benefits of Microsoft Windows Live?
Microsoft Windows Live offers a suite of online communication tools in addition to Windows Live e-mail, including online document sharing, calendaring, secure online storage, and more. The Windows Live e-mail address can continue to be used upon leaving the University.

Why is the University partnering with Microsoft?
Windows Live gives students a 10 GB mailbox (versus the 50 MB current offering). In addition, through Windows Live services, students have 25 GB of secure online storage, integration with the University's Global Address List, calendaring, and many other services.

Do I have to use Windows Live, or will I be able to keep my existing e-mail account?
Currently, you are able to keep your existing UMSL e-mail account. However, by early 2010 all student e-mail boxes will be removed from University servers, and all student e-mail accounts will use Windows Live. The date of this change is not yet determined, but students will be notified before then. Students are encouraged to make the move to Windows Live as soon as possible. The IT KnowledgeBase has instructions on how to move e-mail from your old account to Windows Live.

What is my e-mail address?
Your e-mail address will be username@mail.umsl.edu, where username is the same as your UMSL SSOID.

What is my Windows Live ID?
Your Windows Live ID is the same as your new e-mail address - username@mail.umsl.edu.

What will my mailbox quota be?
Students receive a much larger mailbox quota (10 GB) and can send up to 20 MB attachments.

Will my Windows Live password be the same as my current UMSL password?
No, the Windows Live system will require you to create a new password just for that system. It is highly recommended that you use a different password than your UMSL SSOID password.

How will I reset my Windows Live password if I forget it?
Windows Live includes a tool for resetting your password. Contact the TSC at 314.516.6034 for additional password assistance.

Can I opt in to Windows Live with Firefox?
While Windows Live works best with Microsoft Internet Explorer, it is possible to opt in with Mozilla Firefox.  However, you will need to make a security exception in your browser settings.  Please follow Setting the Firefox Security Exception instructions during the opt in process for more details.


Will my e-mail account still work when I graduate or leave the University?
Your e-mail account will continue to work after you graduate. Once you are no longer a student, your account will display advertisements beside your messages.

How do I get help?
You can search the knowledge base at help.umsl.edu for specific articles or contact the TSC at 314.516.6034.

Will my personalized e-mail address still work?
Personalized e-mail aliases will be transferred when you convert to Windows Live.

Will I be able to share my calendar with others?
You will be able to share your calendar with other Windows Live users.

Are faculty and staff allowed Windows Live accounts?
Windows Live accounts are for students. Faculty and staff who currently have a student e-mail account will be contacted and asked to move to the faculty and staff Exchange servers.

What are the other University of Missouri campuses doing?
MU and UMKC are moving students to Windows Live. Missouri S&T is currently evaluating Windows Live. E-mail aliases for students who transfer campuses will be reset to reflect the current primary campus. All students will appear in the Global Address List (depending on FERPA assertion).

Do any other universities outsource student e-mail?
Yes. Growing lists of institutions are using third-party e-mail service providers for their students.