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Technology Support Center

Information

The Technology Support Center is here to assist with your ITS computing needs.

We will be happy to assist you with:

• University-provided Operating Systems. (Windows XP, Windows 7, Mac OS 10.6-10.8)
• University-provided Software. (Microsoft Office, Internet Explorer, Mozilla Firefox, Safari)
• Email (Outlook, Entourage)
• Secure FTP & Telnet (SSH Secure Shell, Fetch, JellyfiSSH)
• Virus Protection (Microsoft Security Essentials)
• Compression Utility (WinZip,Stuffit Expander)
• Media (QuickTime, RealPlayer,iTunes)
• Third Party Applications (Adobe Reader)
• University-provided computing services
• My Gateway(Blackboard), My View, Studentmail, Exchange mail
• Status of campus systems
• Account requests
• Password resets
• Software installs
• Wireless Networking (Please drop by the office for this)
• Limited Wireless Networking with PDA and Email configuration

We are unable to assist with:

• Palm and other handheld computers or tablet PCs
• Software not provided by the university
• Web pages (Departments must contact the Web Office, Student Organizations may contact Student Activities)
• Home computers, unless inquiries are related to University computing services

Billing Procedures:

Diagnostics, repair and installation of provided software is included as a part of the Desktop System Plan. You can view the software covered by the DSP Plan at this website:
http://www.umsl.edu/technology/dsp/stsoftware.html
Installation of software not covered by the DSP Plan is performed at the rate of $75.00 per hour (half hour minimum; thereafter in half hour increments).  
Installation or repair of any hardware that is not part of the original DSP computer is performed at the rate of $75.00 per hour (half hour minimum; thereafter in half hour increments).

How to reach us:

• Phone us at 314-516-6034.
• Drop by 211 Lucas Hall
• Knowledge@UMSL
• Email us at helpdesk@umsl.edu (Password-related requests are best handled over the phone or in person)

Hours of Operation

Technology Support Center - Statistics

Employment Opportunities

At this time there are no Student positions open.