Information


The Technology Support Center is here to assist with your ITS computing needs.

New Loaner Equipment Policies

 In order to maximize the amount of equipment available to faculty and staff, the Technology Support Center has changed some policies regarding the laptops and projectors that are loaned out to faculty and staff. The key changes are as follows:

  • The maximum checkout period has been changed to one business day. All equipment checked out must be returned by the end of the next business day that the Technology Support Center is open.
  • Equipment can no longer be reserved in advance. Faculty and staff are encouraged to call 314-516-6034 on the day that they need the equipment to make sure that there is sufficient equipment in stock.
  • If equipment is not returned in accordance with the policy, the faculty/staff member who checked out the equipment will be billed for the replacement cost of the equipment not returned.

We will be happy to assist you with:

  • University-provided Operating Systems. (Windows, Mac OS X)
  • University-provided Software. (Microsoft Office, Internet Explorer, Mozilla Firefox, Safari)
  • Email (Outlook)
  • Secure FTP & Telnet (SSH Secure Shell, Fetch, JellyfiSSH)
  • Virus Protection (Microsoft Security Essentials)
  • Compression Utility (WinZip, Stuffit Expander)
  • Media (Windows Media Player, QuickTime, RealPlayer, iTunes)
  • Third Party Applications (Adobe Reader)
  • University-provided computing services
  • My Gateway(Blackboard), My View, Studentmail, Exchange mail
  • Status of campus systems
  • Account requests
  • Password resets
  • Software installs
  • Wireless Networking (Please drop by the office for this)
  • Limited Wireless Networking with PDA and Email configuration

We are unable to assist with:

  • Palm and other handheld computers or tablet PCs
  • Software not provided by the university
  • Student Web pages
  • Home computers, unless inquiries are related to University computing services

Billing Procedures: 

 $100.00 per hour (half hour minimum; thereafter in half hour increments).

How to reach us:

  • Phone us at 314-516-6034.
  • Drop by 211 Lucas Hall
  • Knowledge@UMSL
  • Email us at helpdesk@umsl.edu (Password-related requests are best handled over the phone or in person)

  

Hours of Operation

Mon Tues Wed Thurs Fri

7:30 am -
10:00 pm CST

 

7:30 am -
10:00 pm CST

 

7:30 am -
10:00 pm CST

 

7:30 am -
10:00 pm CST

 

7:30 am -
5:00 pm CST

 

 

Holiday hours 2014 (all times are CST)

Thanksgiving

We are open Monday November 24th and Tuesday November 25th 7:30am to 10pm

We are open Wednesday November 26th 7:30am to 5:00pm

We are closed November 27th and November 28th

 

Christmas

We are open Monday, December 22nd and Tuesday December 23rd 7:30am to 10pm

We are open Wednesday December 24th-7:30am to no earlier than 3:00pm and no later than 5:00pm

We are closed Thursday, December 25th

We are open December 26th 7:30am-5:00pm

 

We are open Monday, December 29th and Tuesday, December 30th 7:30am-10pm.

We are open December 31st 7:30-5:00pm

We are closed January 1st 2015

Regular hours start January 2nd 2015

 

 

Employment Opportunities

At this time there are no Student positions open.