• TECHNOLOGY SUPPORT CENTER HOME
• ABOUT THE TSC
• GETTING CONNECTED
  • VIRTUAL PRIVATE NETWORKING
  • WIRELESS
  • ETHERNET
  • MOBILE DEVICE'S
• EMAIL
• COMPUTING SERVICES
  • SSO ID
  • MYGATEWAY
  • UNIX
  • FILE STORAGE SPACE (SAMBA)
  • INSTRUCTIONAL COMPUTING LABS
  • ONLINE TRAINING
• STUDENT RESOURCES
  • SSO ID
  • MYGATEWAY
  • STUDENTMAIL
  • UNIX ACCESS
  • FILE STORAGE SPACE (SAMBA)
  • REGISTRARS
  • INSTRUCTIONAL COMPUTING
  • UNIX ACCOUNT
  • STUDENT ORGANIZATION WEB ACCOUNT
• FACULTY/STAFF RESOURCES
• NEW EMPLOYEE ACCOUNT REQUEST FORM
• CONTACT THE TSC

Technology Support Center

Information

The Technology Support Center is here to assist with your ITS computing needs.

We will be happy to assist you with:

• University-provided software. (MS Windows, MS Office, MS Internet Explorer, Netscape)
• University-provided computing services
• (My Gateway(Blackboard), Studentmail, Exchange mail
• Status of campus systems
• Account requests
• Password resets
• Software installs
• Bad floppy diskettes (Please drop by the office for this)
• Wireless Networking (Please drop by the office for this)
• Limited Wireless Networking with PDA

We are unable to assist with:

• Palm and other handheld computers or tablet PCs
• Software not provided by the university
• Web pages (Departments must contact the Web Office, Student Organizations may contact Student Activities)
• Home computers, unless inquiries are related to University computing services

Billing Procedures:

Diagnostics, repair and installation of provided software is included as a part of the Desktop System Plan. You can view the software covered by the DSP Plan at this website:
http://www.umsl.edu/technology/dsp/stsoftware.html
Installation of software not covered by the DSP Plan is performed at the rate of $75.00 per hour (half hour minimum; thereafter in half hour increments).  
Installation or repair of any hardware that is not part of the original DSP computer is performed at the rate of $75.00 per hour (half hour minimum; thereafter in half hour increments).

How to reach us:

• Phone us at 314-516-6034.
• Drop by 211 Lucas Hall
• Knowledge@UMSL
• Email us at helpdesk@umsl.edu (Password-related requests are best handled over the phone or in person)

Hours of Operation

We are closed weekends and holidays.

Technology Support Center - Statistics

Employment Opportunities

Student positions in the TSC open from time to time.

If you are interested in working with us, please submit an application with an attached résumé to 211 Lucas Hall.

Applicant requirements:

• Must be a registered student with the intention to continue as a student at UMSL for at least one year.
• Excellent verbal and written communication skills
• Ability to troubleshoot/solve computing problems
• Experience with Windows 95/98/2000/XP, Macintosh, Internet/World Wide Web, Microsoft Office
• Additional skills desired: basic knowledge of dialup, wireless and ethernet network configurations
• Ability to work up to 20 hours per week