Technology Support Center
Information
The Technology Support Center is here to assist with your ITS computing needs.
We will be happy to assist you with:
- University-provided Operating Systems. (Windows, Mac OS X)
- University-provided Software. (Microsoft Office, Internet Explorer, Mozilla Firefox, Safari)
- Email (Outlook)
- Secure FTP & Telnet (SSH Secure Shell, Fetch, JellyfiSSH)
- Virus Protection (Microsoft Security Essentials)
- Compression Utility (WinZip, Stuffit Expander)
- Media (QuickTime, RealPlayer,iTunes)
- Third Party Applications (Adobe Reader)
- University-provided computing services
- My Gateway(Blackboard), My View, Studentmail, Exchange mail
- Status of campus systems
- Account requests
- Password resets
- Software installs
- Wireless Networking (Please drop by the office for this)
- Limited Wireless Networking with PDA and Email configuration
We are unable to assist with:
- Palm and other handheld computers or tablet PCs
- Software not provided by the university
- Student Web pages
- Home computers, unless inquiries are related to University computing services
Billing Procedures:
Diagnostics, repair and installation of provided software is included as a part of the Desktop System Plan. You can view the software covered by the DSP Plan at this website:
http://www.umsl.edu/technology/dsp/stsoftware.html
Installation of software not covered by the DSP Plan is performed at the rate of $75.00 per hour (half hour minimum; thereafter in half hour increments).
Installation or repair of any hardware that is not part of the original DSP computer is performed at the rate of $75.00 per hour (half hour minimum; thereafter in half hour increments).
How to reach us:
- Phone us at 314-516-6034.
- Drop by 211 Lucas Hall
- Knowledge@UMSL
- Email us at helpdesk@umsl.edu (Password-related requests are best handled over the phone or in person)
Hours of Operation
| Mon | Tues | Wed | Thurs | Fri |
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7:30 am -
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7:30 am -
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7:30 am -
|
7:30 am -
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7:30 am -
|
Technology Support Center - Statistics
Employment Opportunities
At this time there are no Student positions open.
