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General Security Practices
Obtaining Email Headers
To effectively report spam or other abusive e-mail, you must include the Internet headers that come with the original message. See below for instructions on obtaining Internet headers using various popular e-mail clients.
Outlook 2010 Email
- Double click on the email message so that it is open in its own window.
- Click on the File tab.
- Click on the Properties button which will open in its own window.
- Copy the text from the Internet headers window.
Outlook 2007 Email
- Double click on the e-mail message so that it is open in its own window.
- Locate the Options block, which is the fourth block over in the Message tab at the top.
- To the right of Options, there is a little button with an arrow in it. Click on it and you will see a screen with the Internet headers in the bottom section.
- Select this information and copy/paste it as needed.
Outlook 2011 For Mac
- Select the message from your inbox.
- Right-click (Control-click)it.
- Click on View Source.
- Cut and paste the text into a new email message.
Windows Live Email
- Open the Outlook Live client with Internet Explorer.
- Open the problem message in teh inbox.
- In the message toolbar, select the Message Details Icon.
- Copy the mail headers information.
- Paste the header information in an email.
- Select and open the message to view.
- Under the File menu, select Properties.
- Select the Details tab.
- Select all text under the details tab in the Internet headers for this message area by clicking in the area and pressing Ctrl+A. This action should highlight the text.
- Copy the selected text by pressing Ctrl+C.
- Close the Properties window by pressing OK.
- Prepare to forward the original note (Press Ctrl+F or click on the Forward button, or choose from the Message menu item Forward). Do not send the message yet.
- The body of the note will appear in the compose window.
- Click before the "-----Original Message---".
- Then paste in the headers you copied, by pressing Ctrl+V.
- At the top of the note, provide information identifying yourself, how to contact you, and other comments or questions.
- Fill in the "To:" field with the e-mail address to which the report is to be sent. Spam goes to firstname.lastname@example.org. Abusive e-mail goes to email@example.com.
- Press Send.
Most webmail programs cannot expose "header" lines needed to trace an e-mail message. The data exists in the note but Webmail just can't show it. You can use Microsoft Outlook or other tools to see all the hidden header lines.