Telephone Services

Voice Mail Instructions

Your telephone line is connected to the campus voice mail system, Call Pilot. Presence of Voice Mail is indicated by an illuminated MESSAGE light on your telephone. You don't need to worry about missing a call while you are on the telephone. After you log in to the system, you may perform any or all of the functions indicated below:

How do I log in to voice mail ?

How do I disconnect?

How do I change my password ?

Why do I have to change my password?

How do I record a greeting ?

How do I record a temporary greeting ?

How do I record my personal verification ?

How do I retrieve/listen to messages ?

How do I reply to a message?

How do I forward a message?

How do I send a message ?

How do I change my zero-revert number ?

What is Express Messaging and how do I use it?

What is a Personal Distribution List?

How do I create a personal distribution list?

How do I review a personal distribution list?

How do I edit a personal distribution list?

How do I delete a personal distribution list?

Log In To The Voice Mail System

Dial 6600 or 314-516-6600 from off campus.
Enter your four-digit extension as your mailbox id followed by #.
Hint: If you are calling from your campus phone, you do not have to enter your telephone number, simply press #.
Enter your password followed by #. Your initial password is 12XXXX, where XXXX is your four-digit extension number.

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Disconnect From the Voice Mail System

Press 83 or simply hang up.

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Change Your Password The First Time You Log In

Press 84.
The first time your log in, use your initial password (12XXXX).
Enter your password for authorization.
Enter your new password followed by #. Your new password must be at least six (6) digits.
Passwords expire every 90 days.
Enter your new password a second time followed by #. Enter your old password followed by #.
If you have forgotten your password, please contact Telephone Services at x5585 or x5582.

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Why Do I Have To Change My Password?

Voice mail systems are one of the most frequently cited sources of security breaches in private telecommunications systems. Such breaches result in toll fraud, which is borne by the customer (not the long distance carrier), estimated at hundreds of millions of dollars per year. Among the ways to reduce the possibility of a security breach is requiring password changes on a regular basis.

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Record Greeting - Heard By All Callers

Press 82.
Press 1 to select your external greeting (also heard by internal callers).
Press 5. Record your greeting. Press # to stop recording.
Press 2 to listen to your greeting.
If you want to delete your greeting (recommended), press 76 before recording.
Press 4 to return to messages.

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Temporary Greeting - Use When You Will Be Away From The Office For A Period Of Time

Press 82.
Press 3 to select your temporary greeting. This will be heard by internal and external callers.
Press 76 to delete a current greeting.
Press 5.
Record your greeting.
Press # to stop recording.
Press 2 to listen to your greeting.
Press 9 to set the temporary greeting expiration date and time.
Press in the expiration month (1 or 2 digits) followed by #.
Press in the expiration day (1 or 2 digits) followed by #.
Press in the expiration time (1 to 4 digits) followed by #.
Example: 11 for eleven A.M. or P.M., 420 for twenty minutes after four A.M. or P.M.
Press 1 for A.M. or 2 for P.M.
The expiration date and time will be read back to you.
If you want to delete your greeting, press 76 before recording.
Press 4 to return to messages.

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Record Personal Verification - Heard By Callers Sending You A Message From Within The Voice Mail System Or Any Caller When You Are On The Telephone

Press 829.
Press 5.
Say your name after the tone.
Press # to stop recording.
Press 2 to listen to your personal verification.
If you want to delete your personal verification (recommended), press 76 before recording.
Press 4 to return to messages.

Listen To Your Messages

Press 2 to play the current message.
Commands you can use while listening to messages:

Skip back five seconds, press 1.
Skip forward five seconds, press 3.
Play the message faster, press 23.
Play the message slower, press 21.
Play the message softer, press 24.
Play the message louder, press 26.
Pause playback, press #.
Resume playback, press 2.
Call sender (on-campus only), press 9.

After listening to the message, press 76 to delete the current message or press 6 to go to the next message
Repeat these steps to listen to all your messages.

After you have listened to a message, it will be deleted automatically after fourteen (14) days.

Your mailbox has a finite storage capacity. If you have more messages than your allotted capacity, you must delete messages before you can send new messages or forward an existing message.

Reply To A Message - Use After You Have Listened To A Message And Wish To Reply To The On-Campus Sender

Press 71.
Press 5.
After the tone, record your preface to the message.
Press # to stop recording.
If you wish to listen to your message before sending, press 2.
Press 79 to send the message.

Forward A Message - Use After You Have Listened To A Message And Wish To Forward It To Someone Else On Campus

Press 73.
Enter the mailbox number (four digit extension) or distribution list number to receive the message followed by #.
Repeat this for up to 99 recipients.
Press #.
Press 5.
After the tone, record your preface to the message.
Press # to stop recording.
If you wish to listen to your message before sending, press 2.
Press 79 to send the message.

Send A Message

Press 75.
Enter the mailbox number (four digit extension) or distribution list number to receive the message followed by #.
Hint: if you entered an incorrect number, press 0# to cancel the last number. Repeat this for up to 99 recipients.
Press #.
Press 5.
After the tone, record your message.
Press # to stop recording.
If you wish to listen to your message before sending, press 2.
Press 79 to send the message.

Change Your Zero-Revert Number

Most voice mailboxes have a zero-revert number so a caller can press zero (0) and be transferred to another extension,
usually an answering position. You can change this number.
Press 801.
Your current zero-revert number is read back to you.
Enter the new zero-revert number (a valid four-digit extension).
Press #.
Log out by pressing 83; or simply hang up.

Express Messaging

Express messaging allows you to leave a message in another voice mailbox without signing on to the voice mail system.
Dial 6601 or 314-516-6601 from off campus.
Enter the four-digit extension of the person to receive the message.
Press #.
Record your message after the tone.
Hang up.

Personal Distribution Lists

Personal distribution lists allow you send a message to a group of voice mailboxes. These lists are useful if you need to send messages to the same group of voice mailboxes. You can have up to nine personal distribution lists with 99 voice mailboxes each. You must be signed on to your voice mailbox before proceeding.

Create A Personal Distribution List

Press 855.
Enter the list number (1 to 99).
Press #.
Press 9 if you want to record a name to help identify the list in the future.
Press 5 to record the name of the list.
Press #.
Press #.
Press 5 to compose the list.
Press #.
Enter the four-digit voice mailbox number to be added to the list.
Press #.
Repeat the two previous steps up to 98 time.
Hint: to delete the previous entry, press 0#.
Press # after you have entered the last voice mailbox number.
Press 4 to return to messages.

Play A Personal Distribution List

Press 855.
Enter the list number (1 to 99). (If you don't remember the number, press * to hear a summary of your lists).
Press #.
Press 2 to play the list.
Press 4 to return to messages.

Edit A Personal Distribution List

To Add Numbers:

Press 5.
Enter the four-digit voice mailbox number to be added.
Press #.
Repeat the two previous steps up to 98 times. Hint: to delete the previous entry, press 0#.
Press # after you have entered the last voice mailbox number.
Press 4 to return to messages.

To Find A Number:

Press 6.
Enter the number.
Press #.
If the number is in the list, you can delete it by pressing 76.
If the number is not in the list, you can add it by pressing 5.
Press 4 to return to messages.

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Delete A Personal Distribution List

Press 855.
Enter the list number (1 to 99). (If you don't remember the number, press * to hear a summary of your lists).
Press #.
Press 76 to delete the list.
(To restore the list, press 76 immediately after deleting it.)
Press 4 to return to messages.