• TELEPHONE SERVICES HOME
• PHONE SERVICES
  • General Information
  • Reporting A Problem
  • Establishing or Changing Service
  • Group Moves
  • Equipment
  • Pricing Structure
• NEW SERVICES
• SHORETEL EQUIPMENT
• PRICING STRUCTURES
  • In The Plan Pricing
  • Out of the Plan Pricing
  • Grant Pricing
  • Billing Change
• INSTRUCTIONS & GUIDES
  • Features for Phones
  • Voice Mail
  • Dialing Instructions
  • Shoretel Information
  • Shoretel VOICEMAIL Information
• STUDENT INFORMATION
  • General Information
  • University Meadows
  • Residential Students Telephone Services Guide
  • University Meadows PHONE & DATA Services
• University Meadows PHONE & DATA Services
• WORK ORDER FORMS
  • Online Work Orders
  • Billing Change
• CONTACT TELEPHONE SERVICES

Telephone Services

Phone Service

|General Information | Reporting a Problem | Establishing or Changing Service |Group Moves (Phones/Data Ports/Computers/Printers)

General Information
Telephone Services is located in 113 Lucas Hall. You may contact a representative at x6500. Administrative offices are open 8 a.m. to 5 p.m., Monday through Friday, excluding University-observed holidays. For emergency assistance at other times, call Institutional Safety (Campus Police) at 314-516-5155.

The campus switchboard is open 8 a.m. to 4:30 p.m., Monday through Friday. The Campus operator may be reached by dialing 0 (zero) or x5000.

IMPORTANT NUMBERS

Main Campus Number: 314-516-5000
Campus Closing line: 314-516-INFO (4636)

Emergencies: Dial 911 or 5155
Harassing Calls: Contact Institutional Safety (Campus Police) at x5155.

Repairs: Dial 6500
Telephone Services fax line: dial 6019

If you are suspicious about a caller's intentions, transfer the call to Telephone Services, x6500. You may be the victim of one of the many telephone scams. Please call—it is better to be safe than sorry!

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Reporting a Problem
Call x6500 and report the problem. Please be ready to give your name, the telephone number experiencing the trouble, a description of the problem and an extension where you can be reached.

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Establishing or Changing Service
To establish or change service, complete the appropriate Telephone Services Work Order using the "on-lne" work order application. Work orders are scheduled for completion within ten (10) business days.

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Group Moves (Telephones/Data Ports/Computers/Printers)
A group move is defined as:

• 5 or more computers and phones moving to newly reconstructed areas, or
• 5 or more computers and phones moving to a new location.

At least two weeks advance notice is required to adequately coordinate the staffing necessary to move telephones, data ports, DSP and non-DSP computers and printers for group moves. Allow additional time if installation of data cables for phones or computers is required.

Computer Moves: Contact Meg Naes, ITS Computing Services, at x6128 for Computer Moves (includes data ports and printers).

Telephone Moves: Submit a Telephone Move Work Order (see Work Order Forms link) for Telephone Moves. Contact Telephone Services at x6500 if you have any questions about your move.

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