The ShoreTel IP230g phone is the model most users receive. Another model (ShoreTel IP420) is available by request. Please see the chart below which compares features and benefits of the IP230g model and the IP420 model.

ShoreTel IP420


ShoreTel IP230g




  • Half-duplex Speakerphone
  • Two-line display screen (when called, toggles between extension and name for Caller ID with each ring)
  • Redial last number called
  • Takes up less desk space
  • Full-duplex Speakerphone
  • Multi-line display screen shows: full caller ID information, call handling mode, time and date, soft keys labels, number of missed calls, number of new voicemail messages
  • Two buttons for multiple calls and/or speed dials
  • Redial button shows list of calls to select and dial
  • Headset capable

Users with multiple line appearances will receive the appropriate model to accommodate the number of line appearances required.

Headsets are available - call x6500 for pricing and information.

Installation of new data cable for ShoreTel IP Phone:

To complete an install or a move of a phone, installation of new data cable(s) by Facilities Services may be required. Please contact Telephone Services for more information.