Telephone Services has automated the work order process. Please select Online Work Orders from the menu to fill out and submit work orders for Installs, Disconnects, Upgrades or Moves.
INSTRUCTIONS: You will sign in with your SSO ID and password and select type of work order. Install, Upgrade and Move requires a MoCode. The Disconnect work order requires the extension.
You are the requestor, you may be the MoCode Authorizer and/or the MoCode owner (designated in the Telephone Services billing application). As such, you may receive up to 3 confirmation emails regarding the work order. Selection of a MoCode Authorizer is required. If the information in the email is not correct, please reply to the email with explanation. The work order will be cancelled and you will be asked to resubmit the work order.
Optional fields include selecting a preferred date for completion of the work order and a comments field for additional information.
At the bottom on the screen, you will see a flashing bar titled (depending on type of work order) ADD A NEW INSTALLATION, ANOTHER DISCONNECT, UPGRADE EQUIPMENT, or MOVE EQUIPMENT. Click on the flashing bar and another window will appear. Input the appropriate information.
- Installs Select equipment type, check long distance if desired; and check yes or no for voicemail (this is a required field).
- Disconnects you can only disconnect phones charged to the same MoCode on a work order. If extension does not appear in the list, please contact Telephone Services at x6500.
- Upgrades Select new equipment type and the extension.
- Moves Select extension, current location automatically appears, enter new location.
On all work orders, please select FINISH on the input window. Repeat entries as necessary by clicking on the flashing bar again. An entry can be edited or deleted.
When completed, select SUBMIT. If you change your mind, please select CANCEL and logout. In either case, an informational message will appear