Voicemail Information and Instructions

ShoreTel Voicemail can be accessed by:

Pressing the 'Voice Mail' button on a ShoreTel IP phone
Dialing x6600 from a non-ShoreTel telephone on campus
Dialing 314-516-6600 from off-campus

To change the way your name appears in Caller ID, to have your voicemail messages sent to you via email, or to have your extension revert to another number when 0 is pressed during your greeting, please visit the ShoreTel Options form at: www.umsl.edu/shoreteloptions.

Quick Reference Guide for Voicemail

ShoreTel Voicemail Instructions

The presence of a voicemail message is indicated by an illuminated message waiting light on your telephone.

Login to Voicemail:

Choose one of the following options:

Press the Voice Mail button on a ShoreTel IP phone.
Call x6600 from a non-ShoreTel phone.
Call 314-516-6600 from off campus.

Enter your password, followed by #.

Initial Voice Mail Password

Your initial password is 1234.

You must change your password the first time you log on. Your new password must be a minimum of four (4) digits.
Enter your new password followed by #.
Enter your new password again, followed by #.

Note: If you have forgotten your password, please contact Telephone Services at x6500 to reset it to the default.

Note: Your password will expire every 180 days.

Listen to Messages

Login to voicemail.
Voicemail attendant notifies you of the count of unheard, heard and/or saved messages.
From the main menu, press 1 to listen to messages.
For the date and time, press 6 after listening to the message, if necessary.

Send a Message

Login to voicemail.
From the main menu, press 2 to send a message.
Record your message at the tone.
When finished, press # and select from the following options:

To accept, press #.
To review, press 1.
To re-record, press 2.
To cancel, press *.

Enter the 4-digit extension to receive your message.

Repeat this for as many recipients as you need.
To conclude message addressing, press #.
To send message, press #.
To cancel recording, press *.

Logout of Voicemail

Hang up or press 8 (followed by 1 to confirm) from the main menu.

Manage Voicemail Messages

After listening to a message, select one of the following options at the end of the message:

To replay, press 1.
To save, press 2.
To delete, press 3.
To forward, press 4.
To reply, press 5.
To play envelope, press 6.
To move backward, press 7.
To pause, press 8.
To move forward, press 9.
To skip, press #.
To cancel, press *.
To play previous message, press **.

Changing Mailbox Options

Your mailbox can be personalized by recording a greeting, changing your call handling mode, setting your password, enabling date and time of message (envelope information), or recording your name. From the main menu, Press 7 for Mailbox Options and follow the prompts. For example:

Press 1 to record a greeting.
Press 2 to change your call handling mode.
Press 4 to set your password.
Press 5 to enable envelope information.
Press 6 to record your name.

Record a Personal Greeting

To record a personal greeting for the active call handling mode:

Login to voice mail.
From the menu, press 7 for Mailbox options.
Press 1 to record a personal greeting.
Record your greeting at the tone. When finished, press # and select from the following options:

To accept greeting, press #.
To review greeting, press 1.
To re-record greeting, press 2.
To delete greeting, press 3.
To cancel greeting, press *.

Change Call Handling Mode

There are five different Call Handling Modes for your extension. When you record a personal greeting, it is linked to the active Call Handling Mode.

Use the Call Handling Mode feature to set temporary personal greetings for times you are out of the office, such as vacations and campus closings.

To enable a call handling mode:

For Standard, Press 1.
For In a Meeting, Press 2.
For Out of Office, Press 3.
For Extended Absence, Press 4.
For Custom, Press 5.
For No Change, Press 6.
To Cancel, Press *.

Change Password

Login to voicemail.
From the menu, press 7 for Mailbox options.
Press 4 to set the password.
Enter password twice in response to the prompts.
Press * to cancel.

To Enable Envelope Information

The “Envelope” holds the date and time a message was left. The default is “disabled”. Press 6 after listening to the message for the date and time.

To enable envelope information so that you hear the date and time before you hear the message:

To enable, press 1.
To disable, press 2.

Record Your Name

To record your name:

Login to voice mail.
From the menu, press 7 for Mailbox options.
Press 6 to record your name at the tone.
When finished, press # and select from the following options:

To accept, press #.
To review, press 1.
To re-record, press 2.
To delete, press 3.
To cancel, press *.

Notes:

All “heard” but “unsaved” messages will be removed from the system after 14 days.

Any “unheard” messages will remain in your mailbox. However, your mailbox will be unable to accept new messages if the message limit is exceeded. Please retrieve your messages as quickly as possible.

Deleted messages are retained for a few hours before being permanently deleted.

Telephone Services