Multi-Line Phones

(ShoreTel IP 230 & ShoreTel IP 265)

Conference (up to 6 participants)

  • While on an active call, press the “Conference” button on your phone.
  • Dial the extension or phone number you want to add to the call.
  • After the person answers, press the “Consult” button on your phone display to consult with person first -OR- press the “Conference” button on your phone display  to connect all parties.

Directory

  • Press the “Directory” button.
  • Use the keypad to “dial” by first or last name.
  • Use the Up/Down scroll bar to the left of the display, to select name.
  • Press the “Dial” button from your phone display to place a call.
  • Press the “Cancel” button from your phone display to cancel the operation.

Transfer an Active Call

  • Press the “Transfer” button on your phone.
  • Follow the prompts appearing on your display. 
  • Dial the “transfer to” extension.
  • For a blind transfer, press the “Transfer” button on your phone display.
  • To consult before completing the transfer, press the “Consult” button on your phone display, announce the call, then press “Transfer” button on your phone display.
  • Hang up.

 

Single-Line Phones

(ShoreTel IP 115)

Conference (up to 3 participants)

  • While on an active call, press the “Conference” button on your phone.
  • Dial the extension or phone number you want to add to the call.
  • After the person answers, press the “Conference” button again to connect all parties.

Transfer an Active Call

  • Press the “Transfer” button on your phone
  • For a blind transfer, dial the “transfer to” extension and hang up.
  • To consult before completing the transfer, stay on the line, announce the call, then hang up.

 

ShoreTel Communicator

ShoreTel Communicator is an application that runs on your computer and integrates with your new ShoreTel IP Phone.

ShoreTel Communicator allows you to easily perform any of the tasks above with just a few clicks of your computer mouse.  You can also easily change or configure your call handling mode from the menu, including recording greetings for specific call handling modes, change a setting to allow receipt of voicemail through Outlook, and access your voicemail, call history, and view a directory of campus users.

Voicemail

You can view a list of current/saved/deleted voicemail messages.  From this view, you can play, forward, reply, delete or save messages. 

History

You can view a history of calls made from or to your extension.  You can also click on a phone number from this tab to automatically dial it.

Directory

You can view a complete directory of users.  You can use the search function to find someone and automatically dial the extension from this tab.