Using MyGateway: Issues, Frequently Asked Questions and Important Tips
Is the MyGateway login secure?
Yes. Although we divert your login to sso.umsl.edu to give you a single sign on experience, the login box on MyGateway submits your ID and password securely using SSL encryption.
I posted an exam for students to take in the OTC but the OTC staff cannot locate the exam
The first step is to make sure the exam is available and a password has been created. These items are located under the "Modify Test Options" section in MyGateway. Also, if an exam was created and scheduled but then deleted and replaced by an exam with the same name and password, OTC staff will not be able to locate it. In order to prevent this the original exam should be modified but not deleted. (For example, if an exam testing period needs to be extended, you would modify the Test Options, not remove/redeploy the test.) A beginning and ending exam date must also be selected.
I'm teaching a course and it doesn't show up when I logon to MyGateway
If a course you are scheduled to teach is not listed or if a course is listed that you are not teaching, please use the MyGateway System Request page, select, "Course User Assignment" and follow the instructions to add (or remove) an instructor to (from) a course. You can also log into MyGateway and select the Request System option at the top of the page, select "Course User Assignment" and proceed with instructions.
Request System (Course copies, course site combinations, course listings)
Requests copy or combine multiple sections of your courses into one MyGateway site, or to use content developed in a previous MyGateway course in a current course should be made via the Request System page. You will receive email confirmation when your requests have been processed.
MyGateway Test Options include feedback settings (under "Edit the Test Options") which allow students to see "Score," see "Submitted Answers," see "Correct Answers" and see additional "Feedback" that you may include. Do not select the "Correct Answers" option when setting up the test since your students may be taking the test at different times. After the end date for your test's availability (after all of your students have completed the test), you can go back into "Edit the Test Options," make the test available again and select "Correct Answers" as one of the feedback options. Students will then be able to access their test results through their "My Grades" link and see the correct answers to each question.
Copying and Pasting into Content Areas from Word
Users may notice when copying and pasting text from MS Word into a Blackboard (MyGateway) text box editor (such as Announcements or Email) the formatting changes. Text pasted directly from MS Word contains hidden formatting code that may not be compatible with web viewing. This also may cause issues with the Blackboard (MyGateway) course environment.
WORKAROUND: The text that you paste into the text box editor should be as clean as possible. If you want to copy and paste from MS Word, copy and then paste the text into Notepad first to get rid of the hidden for-matting, and then copy and paste from Notepad into MyGateway. If you have any questions please contact the Faculty Resource Center (FRC); email: email@example.com, phone, 314-516-6704 or stop by room 105 Express Scripts Hall (ESH).
User Management (enrollments) (Student Enrollment Status)
All courses on MyGateway are automatically populated with students one week prior to the beginning of each academic term. Course rosters will be automatically updated daily throughout the semester.
Instructors can add non-registered students (TAs, graders, course builders) to a class via the control panel utility in MyGateway. To do this, select the "Request System" at the top right-hand portion of the screen and select "Course User Assignment." If you need to add a user AS A STUDENT, please contact the Faculty Resource Center at firstname.lastname@example.org or 314-516-6704 for this process.
End of Semester Checklist
Export your class grade book when you have entered final grades. The grade book is lost after students are made unavailable from their MyGateway classes.
Students are UN-enrolled from MyGateway class sites within 3-4 weeks from the end of a semester. An announcement is sent to all instructors specifying the specific date, well before the end of a semester.
All class sites are archived for future use, and will no longer appear on your list of courses (this is done at the same time we un-enroll students). If you would like to access a previous semester's course site at a later time, simply access the "Request System" and request a course copy. (Please keep a record of the MyGateway course ID or the course reference number and semester).
Personal Information (Names, E-Mail Addresses)
All personal information in the MyGateway database is drawn directly from official university sources (Human Resource Division and the Office of the Registrar). If an instructor, staff member, or student wishes to make changes to their display name in MyGateway, this change has to be made with the appropriate office (faculty and staff--Human Resources Division, Students--Office of the Registrar).
Only official University of Missouri-St. Louis e-mail addresses are used in the MyGateway system.
New student e-mail accounts are activated shortly after they are admitted to the University. Students can request to have their campus email forwarded to a personal email account by completing the form titled "My Email Forwarding Address" located under the Student Tab in MyGateway. Faculty and staff should contact their unit chairs to insure they have active MS (Outlook) Exchange e-mail accounts.
Question: My password doesn't work. What's wrong with the system?
Well, the reality is that the "system" is pretty dumb. It can only read what you enter, and it "looks" for the password listed for you in the user database. You should get a password error message only if you enter your password improperly (it happens to everyone), or, if you are trying to use your default password, the information recorded for you in the database is in error. If you have a persistent problem, please try resetting or changing your password via http://sso.umsl.edu, or contact the Technology Support Center at 516-6034 (email@example.com).