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Faculty Resource Center

Frequently Asked Questions

The FAQ's are designed to assist faculty who have questions relating to faculty support resources, consultation in integrating MyGateway into their teaching and learning objectives and assistance with using a computerized classroom. The FAQ's have been divided into the following sections: Faculty Support, Faculty and Departmental Consultation about Integration of MyGateway and Classroom support.

Faculty Support
What services are available to faculty/staff in the Faculty Resource Center?
I am a new faculty member, how do I get a faculty account for MyGateway or campus email?
What software is available for faculty to put on their office machines and where can I obtain the software?
I hear I can obtain a copy of Microsoft Office, is this correct?
If my office machine is not working properly whom should I call?
Do I have access on my office computer to software available in the labs and classrooms?
Does the Faculty Resource Center have any AV equipment available for sign out?
What if I want to use a listserv for my course? I am not yet using all of the MyGateway features and am comfortable with a listserv.

Faculty and Departmental Consultation about Integration of MyGateway
What is MyGateway?
Who do I call if I’m having trouble logging on to MyGateway?
What if my students are having trouble with MyGateway?
Some of my students are not showing up in my MyGateway class roster or gradebook. What should I do?

Classroom Support
What is the main contact number for all of my classroom support questions? And what kinds of things can they help me with?
How do I make a request for audiovisual equipment?
When can I schedule AV equipment and how much advance time is required?
Is the room I’m in supported by UMSL Instructional Computing services?
Who may request and reserve equipment?
Whom do I call if the overhead projector or TV/VCR in my classroom doesn’t work?
What kinds of AV equipment can I request?
Is there any AV equipment permanently located in my classroom?
My class does not regularly meet in a Technology Enhanced Classroom (TEC); can I reserve these rooms for one-time use?
Are there links you’d recommend I bookmark?

Faculty Support

What services are available to faculty in the Faculty Resource Center?
The Faculty Resource Centers offers a variety of services. Click here to learn more about the services we provide, locations and hours of operations.

I am a new faculty member, how do I get a faculty account for MyGateway or campus email?
The Information Technology Services staff cannot create a faculty account until you are in the Human Resources database system. Since accounts are created with faculty id information as identified by HR, we cannot process the account without this information. However there is a temporary id that can be established for you by working with your department assistant to complete the New Faculty Account Request Page located at:
https://tomsawyer.umsl.edu/webapps/sso/apps/NewFac/login.cfm

System administrators will then create MyGateway and Exchange accounts as well as assign you to the courses in MyGateway.

What software is available for faculty to put on their office machines and where can I obtain the software?
The Faculty Resource Center has the following software available to faculty to install on their office machines:

  • Latest version of SAS
  • Latest version of Microcase

These software applications can be installed by the user at no charge and should be returned to the Faculty Resource Center within 48 hours along with the license agreement form.

In addition there is also a selected number of software applications available to faculty and staff at http://www.umsl.edu/norton. Enter your gateway id and password. Please read the license agreement before downloading the software.

Faculty may also call the Technology Support Center at 314-516-6034 to inquire about other software applications. Software obtained from the Technology Support Center will be installed by a Client Services representative and a charge will apply.

I hear I can obtain a copy of Microsoft Office, is this correct?
Yes. A faculty/staff member can obtain a copy of Microsoft Office 2007 Professional, Windows XP with Service Pack 2 or Microsoft Office 2004 for Macintosh by visiting the Faculty Resource Center on North Campus room 105 of the Computer Center Building. The software can also be picked up at the TLC on South Campus room 100 Marillac Hall. The software can only be used at home for work-related purposes. If there is a need to have Microsoft Office installed on a desktop, contact the Technology Support Center at 314-516-6034.

If my office machine is not working properly whom should I call?
Contact the Technology Support Center at 314-516-6034.

Do I have access on my office computer to software available in the labs and classrooms?
There is no access to the student file servers on office computers. The Faculty Resource Center has computers that will allow you to access the same software available in classrooms and labs.

Does the Faculty Resource Center have any AV equipment available for sign-out?
The Faculty Resource Center does have a limited supply of AV equipment available to faculty and staff for short-term use. Call 314-516-6704 for details. You can also view the availability of our equipment by logging on to Microsoft Outlook, choosing Public Folders , "All Public Folders, Faculty Resource Center then Equipment.

What if I want to use a listserv for my course? I am not yet using all of the MyGateway features and am comfortable with a listserv.
There is an online form for requesting mailing lists for those who will not be using MyGateway:
http://www.umsl.edu/technology/unix/noncourseml.html

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Faculty and Departmental Consultation about Integration of MyGateway

What is MyGateway?
The MyGateway (http://mygateway.umsl.edu) online course management system was introduced at UM-St. Louis at the beginning of fall semester 2000. MyGateway provides students and faculty with access to course materials, and a variety of programs that enable classroom communication and interaction using virtually any computer with a current web browser (such as Netscape or IE 4.0 or higher), and an Internet connection. First powered by Blackboard’s CourseInfo© version 4 during the summer 2000 test period, and the introductory fall semester, MyGateway currently is supported by Blackboard© version 5.5 level 3.

Who do I call if I’m having trouble logging on to MyGateway?
If you’re having trouble logging on to MyGateway, you can find troubleshooting information at the following website: http://www.umsl.edu/technology/mgwhelp/fachelp/fachelp.html If you need additional help call the Technology Support Desk at 314-516-6034. They can help you with your logon ID and your password. The Faculty Resource
Center staff is available to answer questions relating to integrating course
materials into MyGateway.

What if my students are having trouble with MyGateway?
If students are having difficulty logging in to MyGateway, direct them to the following web page. Here, they will be able to access basic troubleshooting information: http://www.umsl.edu/technology/mgwhelp/stuhelp/stuhelp.html If problems remain unresolved, they can access additional support by calling the UM-St. Louis Technology Support Center:
314-516-6034.

Some of my students are not showing up in my MyGateway class roster or gradebook. What should I do?
Instructors should always use the List/Modify Users utility in the Control Panel to check on course enrollments. Every student who has registered for the course will be displayed here. Students who have withdrawn from the course will be listed with small circle filled with an "X" near their course role status (mouse-over: disabled). Students with this icon located near their names have withdrawn from the university, are not registered for any credit-classes, or have other problems with their university status. These students will not show up in the gradebook, and cannot be deleted from the Users' list. For assistance with a student "disabled" in your course, contact mygateway@msx.umsl.edu

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Classroom Support

What is the main contact number for all of my classroom support questions?
And what kinds of things can they help me with?
The main number for Instructional Computing is 314-516-6852, or just 6852 from any on-campus red phone. Call this number for the following information: Any kind of trouble with overhead projectors or TV/VCRs, classroom computer won’t work and UMSL supported software in a classroom setting.

How do I make a request for audiovisual equipment?
Reservation requests can be made by calling 314-516-6852 or via email: av@umsl.edu through the online request form
http://www.umsl.edu/~iclabs/linked/avservice_request.htm

When can I schedule AV equipment and how much advance time is required?
AV scheduling occurs Monday through Friday (except for all University Holidays), 8:00am to 4:00pm. All requests for next working day must be received by 4:00pm each day.

Is the room I’m in supported by UMSL Instructional Computing services?
All open classrooms are supported by UMSL Instructional Computing. An "open classroom" is one that is available for scheduling by the registrar's office. Equipment reservations are for Classroom use ONLY. Equipment is delivered to the classroom by student staff. When the class period is over the items are collected by the staff and returned to storage. As a result, we can no longer deliver equipment to a room where we do not have access. (e.g., department conference rooms, locked department rooms, etc.)

Who may request and reserve equipment?
Only faculty and staff at UM-St. Louis may reserve the audiovisual equipment for classroom use.

Whom do I call if the overhead projector or TV/VCR in my classroom doesn’t work?
Instructional Computing (314-516-6852)

What kinds of AV equipment can I request?
The following items are available for delivery to classrooms:
Overhead projectors, TV / VCR combination units, Slide Projectors, MIPS carts, (networked laptop and projector), Microphones (for lecture halls only)

Is there any AV equipment permanently located in my classroom?
Almost all open classrooms have permanently installed overhead projectors, and many also have permanently installed TV/VCRs. To see if you room has a permanently installed TV/VCR please go to: http://www.umsl.edu/technology/instructionalcomputing/av/permanent.html or call 314-516-6852.

My class does not regularly meet in a Technology Enhanced Classroom (TEC); can I reserve these rooms for one-time use?
Yes, you can. If your course objectives require occasional computer access and/or data projection (as in the case of PowerPoint presentations or Internet searches) you can call Instructional Computing (314-516-6852) and find out if a room is available for your class meeting.

Are there links to useful resources you’d recommend I bookmark?

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