Computer System Support and End-of-life Policy
bITS provides universal computer system coverage for eligible faculty and staff to ensure they have supportable, secure, and reasonably up-to-date computer systems. Unless otherwise identified as billable, centrally-managed systems will be supported, both software and hardware, at no additional cost for a period of four years.
A bITS computer system user will receive an invitation to have the system replaced prior to the end of the fourth year. A department may retain a former bITS computer system by purchasing the system from ITS for a one-time cost. If a department chooses not to replace a computer system after the four year period or purchases the system being replaced from ITS, the system will be supported at a billable hourly rate until the system is end-of-life.
As hardware ages it becomes less reliable, more difficult and time consuming to support, and can create security risks and therefore must be declared end-of-life. End-of-life, as defined here, is when the operating system is no longer supported by the vendor, the security officer declares the operating system a security risk, or the hardware has reached six years in age. When a system reaches end-of-life it will no longer be supported and will no longer be allowed on the UMSL network. For security reasons there can be no exceptions.