When things go wrong

(AritcleLinker) often runs smoothly, but sometimes problems arise that you should know about.

Here's an article that is obviously available in full text.

You would click the Full Text Online button to get the article. Click it now.

So where's the article?

Instead of the full-text, an error message has been generated by the database.

The article probably exists in the database despite the message to the contrary. Something went wrong in the connection.

Here's another common mistake: a screen asks you to login for some enhanced services which do not include the text of the article. The above is not an UMSL login screen.

Even more significant is the offer to sell you the article. That is definitely a mistake! You should not have to purchase any article you see indexed in our databases.

All of the errors we have mentioned so far are mistakes brought about by technological miscommunication.

These are not deliberate attempts to deceive or defraud.

ArticleLinker is useful, but be aware that many things can go wrong with full-text access at any link in the chain.

ArticleLinker is useful, but be aware that many things can go wrong with full-text access at any link in the chain.

If you are getting confusing messages or find yourself clicking link after link and the text never appears on the screen, ask for help. Don't spend more than a couple of minutes on it.

Reference librarians can solve the problem in minutes if not seconds.

Tutorial Finished!